Cloud computing and artificial intelligence are transforming the customer experience, leading to a defining moment for the financial institutions who are quick to embrace them. Developing economies like Vietnam has…
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Open Banking can create groundbreaking shifts in banks’ business models, more innovation and better customer experience. But how quickly are changes taking hold? Where are banks’ focus areas? What role is regulation playing? And what impact has the Coronavirus pandemic had?
In this infographic , you will learn 7 of the most important practices to follow when designing and improving your digital banking sales journeys, and how to successfully deliver a customer experience with minimum disruption.
Leveraging technology to reshape Australia’s financial advisory sector in the wake of the Royal Commission
In Australia’s shift to a fairer, customer-friendly ecosystem, the government and finance professionals must endeavor rebuild trust and maintain integrity while making technology the backbone of the industry.
The Philippines has a very forward looking government, keen to see an increase in the net wealth of a large, young and tech savvy population. A growing middle class with increasing levels of disposable income and a financial industry battling regulatory complexity, thin margins and with limited funds to allocate to new initiatives. This scenario must surely be piquing interest levels amongst the regions many fin-tech providers therefore the domestic banks will need to act fast and decisively if they wish to fend off competition and place themselves at the forefront of this emerging opportunity.
The Open Data Institute researched this report to help banking executives understand the opportunities Open Banking affords to acquire new customers, simplify the new customer onboarding process, improve KYC, and upgrade anti-money laundering (AML) efforts.
This must read research by Vanson Bourne shows that having digital onboarding options is a key factor in SME customers’ loyalty towards a bank.
A human-centered design approach is the key to building an optimal experience for your customers and unlocking your business growth potential.
The online onboarding process is the first customer experience your business prospects have with your institution, so the experience has to be positive.
Celent evaluated banking Omnichannel Customer Acquisition vendors and identified the leaders based on functionality, technology, and service.
Get insightful tips from Tim Walters at the Digital Clarity Group on how banks can keep up by focusing on high-value customer journeys.