Legal Information

Privacy Policy

This privacy policy explains how and why we collect personal information and how we use that information.

1 February 2024

About This Privacy Policy

This privacy policy explains how and why we collect personal information and how we use that information. When we do so we are regulated under applicable local data protection laws including in the European Union (“EU”) the General Data Protection Regulation (“GDPR”) where we are responsible as ‘controller’ of that personal information. We may also provide you with additional information at the time we collect your personal information where we feel it would be helpful to provide relevant and timely information.

Who We Are

Temenos Headquarters SA (registered office Esplanade de Pont-Rouge 9C, 1212 Grand-Lancy, Switzerland) and its group companies (together “Temenos” or “we” or “our”).

For the purposes of EU law, Temenos Headquarters SA is the data controller and has appointed Temenos Systems Ireland Ltd (25/28 North Wall Quay, Dublin 1, Ireland) as its Article 27 Representative in the EU..

Personal Information We May Collect:

We collect personal information through your interactions with us, such as when you contact us or when you provide your details through our online registration forms, when you use our products and services, when you use our websites and online services or when you visit our offices or attend an event. We may also receive personal information about you from third party sources.

We use information you provided us as required to carry out our obligations under contracts between us, to communicate with you in order to provide you with information about our products and services, to enable us to operate our business and to pursue our legitimate interests where these are not outweighed by your applicable data protection rights and to comply with applicable laws and/or to protect our legal rights.

Disclosure of Your Information

We may provide your information by electronic or other means to processors, including:

To Temenos group companies, some of whom are based outside the European Economic Area (EEA). – for further information on how we protect your personal information when this occurs see Transfer of your information outside the EEA (see below for further information).

To third party processors outside the Temenos group (some of whom may also be based outside the EEA) including:

  • business partners, such as Temenos Marketplace Providers, Temenos Partners;
  • subcontractors for the performance of any contract or request or service we are supplying to you, such as New Relic , Verizon Premium CDN (Azure), Loggly, Atlassian Jira, Github, Salesforce, PagerDuty, Sysdig, SumoLogic, Dynatrace, Qualys, Akamai;
  • Our suppliers including:
    • platform hosting providers (Amazon, Microsoft, WPEngine), CRM (Salesforce) and other technology providers (Google);
    • analytics and search engine providers to assist us in the improvement and optimization of our website, although ordinarily only technical information is shared;
    • digital agencies, event organizers, PR agencies, marketing services providers, survey providers;
    • hotels, conference/event management providers, destination management providers.
    • with social media providers (such as LinkedIn, Google+ and Twitter) from time to time, to enable us to provide marketing materials/targeted adverts to you that you have agreed to receive through your privacy settings on those sites;
  • our auditors and other professional advisors where they need access to such information;
  • in connection with an acquisition, transfer or merger with another company;
  • To third parties where required by law, court order or regulation.

Transfer of Your Information Outside the EEA

Where information is transferred outside the EEA and Switzerland and where this is to a Temenos group company or supplier, business partner, subcontractor or other entity in a country that is not subject to an adequacy decision by the EU Commission, your information will be adequately protected by the EU Commission approved standard contractual clauses, an appropriate certification mechanism or a vendor’s Processor Binding Corporate Rules (as permitted under the GDPR).

A copy of the relevant mechanism can be provided to individuals in the EEA for your review on request to Temenos Headquarters SA , Esplanade de Pont-Rouge 9C, 1212 Grand-Lancy, Switzerland or to [email protected], marked for the attention of Corporate Legal.

Retention of Your Personal Information

Temenos will keep this information for the duration of our business relationship and to the extent permitted or required under applicable law, after termination of the business relationship. Laws may require Temenos to hold certain information for specified periods. In other cases, Temenos may retain data for an appropriate period after the business relationship ends to comply with its legal obligations, to meet regulatory requirements or to protect itself from legal claims. In relation to other personal information collected, Temenos requires this to be deleted as soon as the purpose for which it was collected ceases or the information is no longer needed for that purpose.

How We Protect Your Personal Information

We will use appropriate technical and organizational security measures that are designed to prevent personal information from being accidentally lost, or accessed or used in an unauthorized way. We limit access to your personal information to those who have a genuine business need to do so. Our personnel are subject to a duty of confidentiality and required to undertake training on how to handle personal information in an appropriate manner. Where we use third parties to provide services and process personal information on our behalf we require them to use personal information we share with them only in accordance with our instructions and not for other purposes.

  • We have a process for handling any suspected data security breach and will comply with any notification obligations in the event of a breach.
  • Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal information, you should be aware that the security of your information transmitted to and from you via the internet cannot be guaranteed and any such transmission by you is at your own risk.

Password Protection

Where we have given you or you have chosen a password or access code which enables you to access certain parts of our website, this will be unique to you and you are responsible for keeping this password confidential. If you are prompted to create or update your password, you should create a strong password and never share your login details with anyone. If you suspect your password may have been compromised you must tell us immediately by contacting the administrator of the relevant service and change your password using the reset/forgotten password function.

Third-Party Websites

Our websites may from time to time contain links to and from the websites of our Temenos Partners, Temenos MarketPlace Providers, Temenos advertisers, and other business associates. Please note that these websites are not operated by Temenos and have their own privacy policies. Social media features used on our website such as ‘like’ buttons may enable the providers of those features to collect information about you. By using such features, you consent to your information being shared with those providers and you are subject to the privacy policies published on the website of the company which provides the feature. We do not do accept any responsibility or liability for these third-party websites or their privacy policies. Please check these policies before you submit any personal information to these websites or use their features.

Whether Information Has to Be Provided by You and If so Why

Where we require personal information to comply with legal or contractual obligations, then we need to process this information; if such data is not provided, we will not be able to manage the business relationship or meet contractual or legal obligations placed on us. In other cases, provision of requested personal information is optional. However, if you do not provide that personal information we may be prevented from providing you with relevant information about our products and services. Technical information may be collected automatically if you visit our websites.

Your Data Protection Rights

Where applicable, you may have certain rights under the GDPR or local legislation in the EEA including the right to ask us for a copy of see or update the personal information held about you as well as obtain supporting explanatory materials. You may ask us to make any necessary changes to your data to ensure it is accurate and up to date or ask us to restrict the processing of the data, delete it, or transfer it to other organizations at your request in certain circumstances. You may also have rights to object to some processing and where we have asked for your consent to process your data, to withdraw your consent. Where we process your data because we have a legitimate interest in doing so, you may also have the right to object to this. These rights may be limited in some situations – for example, where we can demonstrate that we have a legal requirement to process your data. Where applicable, you may have similar rights in your country under local legislation to access and correct/update your data.

If you wish to exercise any of these rights you can get in touch with us at Temenos Headquarters SA , Esplanade de Pont-Rouge 9C, 1212 Grand-Lancy, Switzerland, or by email to [email protected], marked for the attention of Corporate Legal.

California Consumer Privacy Act Notice

This California Consumer Privacy Act Notice (“CCPA Notice”) contains information about Temenos personal information processing, and your rights as a California resident under the California Consumer Privacy Act (“CCPA”).

How to Complain

We hope that we can satisfy queries you may have about the way we process your information. If you have any concerns, you can get in touch with Temenos Headquarters SA, Esplanade de Pont-Rouge 9C, 1212 Grand-Lancy, Switzerland, marked for the attention of Corporate Legal.

If you are an individual situated in Germany, and only in this case, you can also contact the local Data Protection Officer:

2B Advice GmbH
Projektleitung Beratung „Banken“
Tel. +49 228 926165 120
Fax: +49 228 926165 109
[email protected]

If you have unresolved concerns, you may also complain to the relevant supervisory authority (if applicable) in the country where you work, normally live or where any alleged infringement of data protection laws occurred.

Changes to Our Privacy Policy

Any changes we make to our Privacy Policy will be posted on this page. Please check back from time to time to see any updates or changes to the policy. We will update the date at the top of this page when we make updates or changes and may place a banner on our website if we make material changes. If we consider it appropriate, we will also notify you that we have updated our privacy policy through other communications channels, such as by email.

How to Contact Us

Please make use of the Contact Us section on the website. You may also if you wish to exercise any of your legal rights, write to us at Temenos Headquarters SA , Esplanade de Pont-Rouge 9C, 1212 Grand-Lancy, Switzerland, marked for the attention of Corporate Legal.

If you wish to unsubscribe from receiving marketing materials from us, please email [email protected] and include ‘UNSUBSCRIBE from Marketing emails’ in your email subject.