Temenos for End-to-End Business Banking
A SaaS-first, cloud-agnostic solution that enables financial institutions to deliver tangible value to small and medium businesses from onboarding to origination, servicing, advisory and cross-sell.
Connected business banking
A single componentized solution for business banks to gain fast time-to-market, increase revenue, optimize conversions and innovate at speed. Deliver seamless customer experiences across channels while delivering hyper-personalized services to small and medium business customers.
Measurable success
2x
more digital products launched – corporate banks on Temenos Transact*
17%
less time spent on admin tasks – corporate banks on Temenos Analytics*
620%
Improvement in accounts opened online – $24B AUM bank with Temenos onboarding
$ 2M /mo
in new cross-sell revenue – $2.2B credit union
*Comparison from Temenos CEO Navigator between banks live with Temenos Enterprise Solutions and Services and those who are not.
Frequently asked questions
Banks generate $850 billion in revenue, around $14 billion in accounting profit and $10 billion per year in economic gain from the small and medium business sector. Nearly $92 billion additional revenue in Embedded Finance and a sector set to grow by approximately 7% growth annually over the next seven years, this sector is one of the largest, lowest-risk profit pools in the entire industry.
Source: McKinsey & Company, Accenture, Oliver Wyman
One of the key challenges for businesses is funding, where financial institutions have not been able to lend due to a lack of information, the process was too slow, or the business needs were sometimes outside the bank’s risk tolerance. Considered high-risk with little potential to grow, small businesses have also been turned away from many banks due to onerous onboarding processes. Additionally, as businesses have diverse and complex needs, banks have struggled to service this market segment offering them a blend of retail and corporate solutions that do not fit their evolving needs.
Businesses are hungry for advice and insight, but financial institutions don’t always have the specialist knowledge to be able to help the business to start and grow:
Building a full business credit report for a small to medium business is a manual and time consuming, with 2 to 8 hours average time for credit file preparation*
On a scale of 1 – 10, businesses do not trust big banks to act in their best interests, with only a 2.26 rating of trust extended to their current primary lender*
Increased competition from tech-first Fintech and non-bank entrants, 43-32% of small to medium businesses are considering switching to a challenger bank or Fintech*
* Source: Bain & Co, Judo Bank, Revolut Business, Deloitte
Small and medium businesses are often faced with challenges such as:
• Time: not having enough time
• Growth: need for knowledge to define the best strategy to grow
• Cashflow: and get access to resources as they need them
Achieving this change requires institutions to stop selling banking and start selling embedded finance. This translates into embedding their products into a small business’s workflow and enhancing their data analytics offering with third-party data. To be game-changing requires delivering intelligent finance through AI and machine learning (ML). Financial institutions able to apply AI/ML at scale to personalize their services and deliver prescriptive analytics will realize a sustainable competitive advantage:
• Think beyond banking
• Digitalize key processes
• Partner with small business specialists
• Implement agile, modern and open payments infrastructure
Find out more
about end-to-end Business Banking with Temenos
We massively exceeded our business case targets. In the first 3 weeks, we onboarded more than 850,000 customers, and processed over 5 million transactions.”
Eric Muriuki Njagi
General Manager, New Business Ventures, NCBA
The powerful decision engine and overall configurability of the Temenos solution has empowered our business unit to define and refine this process, creating a great loan application experience for our members.”
Andrew Coy
AVP of lending, PSECU
Our partnership with Temenos is already proving successful, since going live 40% of new customers have chosen to join us online, without needing to come into a branch. We’re thrilled with the success of the partnership so far and look forward to continuing to deliver a superior customer experience together.”
Hamish Archer
General Manager – Technology, TSB
Our enhanced services and online experience have led to excellent client feedback. We have seen a 100% increase in our satisfaction ratings since Temenos was installed, with clients valuing the greater flexibility that we now offer. While banking online in a totally secured environment, self-directed customer transactions including internal transfers can be achieved in minutes.”
Claire Robinson
Senior Compliance and Risk Officer, Hamilton
We have created a much simpler, more intuitive and frictionless onboarding journey that clients complete on average in just 30 minutes, a massive improvement on our previous system.”
James Tesoriero
Product Development Manager – Platform and Managed Accounts, HUB24
See more success stories
Personalize business services
Deliver modern, convenient business services across all channels by leveraging data and AI for a frictionless and hyper-personalized customer experience with Temenos Infinity Business Banking. Purpose-built for business, financial intuitions can accelerate their digital business transformation initiatives, increase agility and speed to market to better serve the entire customer lifecycle and go beyond banking from a single, cloud-native and core-agnostic platform.
Create smart customer journeys
Turn prospects into customers by creating a consistent, human banking experience across all channels, from seamless onboarding to streamlined origination. A comprehensive, SaaS-first solution with the ability to leverage the best-of-breed partner ecosystem and integrated external data sources helps banks deliver differentiated servicing and product offers while gaining trust
Cutting edge core banking
Operate on next-generation cloud-native and cloud-agnostic banking technology, enabling financial institutions to innovate in minutes with new products drawn from multiple sectors and launch in days while continuing to produce relevant services and offers to improve customer acquisition and loyalty. Temenos Transact is a customer-centric core banking solution with an extensive and rich set of business banking capabilities.
Next-generation payments
Accelerate business growth, increase process efficiencies, and enhance service innovations with SaaS-first, next-generation payments technology. Our solution capabilities cover the complete payments lifecycle from order intake to clearing and settlement. These solutions are designed to work successfully both separately or together, via SaaS, cloud, or on-premise, providing the flexibility to tailor payment solutions to suit simple, complex and diverse needs of business customers.
AI-driven smart banking advice
Become your customer’s trusted partner by unlocking business growth, managing risk and driving engagement of small and medium business customers throughout their business with Temenos Smart Banking Advisor. Powered by AI to offer personalized business banking advice, tailored services, rich insights and process automation, it provides intelligent insights, AI enriched simulation, and automated fulfilment that drives funding innovation and cash optimization.
Harness the power of data and analytics
Financial institutions face multiple challenges from digital evolution, low-interest-rate environments, changing customer behaviors, high operating costs, and the erosion of profits margins. Temenos’s comprehensive Reporting, Analytics, and Business Intelligence solution allow banks to overcome these challenges and make smarter decisions, improve efficiencies, enable business agility, drive innovation and ultimately beat the competition.
Temenos Recognized as a Leader in Digital Banking Engagement Report
Temenos is a good choice for banks looking for state-of-the-art business capabilities, forward-looking architecture, and a vendor willing to co-design with them,’ states the report
IBS Recognizes Temenos as the #1 Best-Selling Software in Nine Categories
Temenos’ cloud-native, AI-powered technology was recognized for leadership in nine categories, up from six last year
New Economist Intelligence Unit Report: Demanding More
What are banks’ top strategic priorities when it comes to customer experience? What customer-related technologies are they investing in? And what actions are banks taking to keep up with consumer demands for more inclusive and socially conscious banking?
Six touchpoints to create emotional SME connections
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