The widespread uptake of disruptive new technologies is exacerbating the pressures facing retail banking today, thereby driving a fundamental change in the structure of the industry: the digital-driven disintermediation of the banking value chain.
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Open Banking can create groundbreaking shifts in banks’ business models, more innovation and better customer experience. But how quickly are changes taking hold? Where are banks’ focus areas? What role is regulation playing? And what impact has the Coronavirus pandemic had?
Get ready to benchmark yourself against 195 US banks and credit unions that took part in the Temenos Growth Study in January 2020.
The online onboarding process is the first customer experience your business prospects have with your institution, so the experience has to be positive.