Net Promoter Benchmarks
Wednesday, February 25th, 2015 | 2 – 2:45 p.m. EST
Hear from our subject matter expert, Larry Edgar-Smith, as well as industry specialists, Rebecca Secor from the Member Loyalty Group and Shane Morris from BECU, as they discuss the 2014 year-end credit union Net Promoter benchmark results. Learn how Net Promoter Score (NPS) top-performer, BECU, leverages that information to help improve their member experience efforts.
During this webinar, the team shares the very latest on the Net Promoter benchmarks that are impacting the credit union industry. They showcase the key drivers that influence high NPS, and provide information into how credit unions are doing compared to banks and other organizations in creating member loyalty. They highlight experience improvements that members respond to positively and areas that can cause NPS scores to dip.
See how BECU combines their Net Promoter and their Voice of the Member feedback with benchmark information to better understand their member needs, and to develop very specific initiatives to help them attain a world-class NPS.
Join us to learn how to easily increase member loyalty and find ways to improve the member experience within your organization by implementing best practices discussed during this webinar!