Solutions

Retail Banking

Temenos provides retail banks with agility and freedom to innovate front-to-back using the latest cloud and API technology.

Retail Banking Solution

A key focus for retail banking is the acquisition of new customers and the growing of wallet-share for existing customers. This requires a front-to-back focus, complete with high levels of AI-driven customer insight enabling you to utilize a flexible product engine to offer your customers a personalized, relevant experience at the right time.

Customer Personalization

Retail banking is based on understanding customers, creating and marketing new products that directly address their needs. Temenos retail banking software uses predictive embedded analytics to help you better understand your customers. With flexible experience and product engines, you can provide relevant and precise products at the right time.

Retail Banking - Arched white architecture

Improve Product Agility

Temenos’ products use flexible and hierarchical product design capabilities to ensure that you can design and implement new products in the shortest possible time when new opportunities arise and establish yourself as a market leader. This capability is enhanced by the availability of more than 700 open APIs, which enable system extensions and innovations to be created and deployed easily and quickly.

Retail Banking - Train Platform

Reduce Time to Market

Fast time to market is not only predicated on design but also on how quickly marketing campaigns and other digital support materials can be created. Temenos’ end-to-end retail banking solutions allow you to do precisely this, with an integrated front-to-back capability where needed, or an API-driven quick integration strategy where that is more
relevant.

Retail Banking - Men applying for new account on a laptop

Attract & Onboard New Customers

One of your key priorities is selling more products to existing customers. Even greater growth, however, can be derived from attracting new customers, onboarding them digitally and offering them relevant products using information gathered during the early customer journey stages. Temenos Infinity’s solution for digital banking lets you do just this, with experience and capability in many different jurisdictions with different customer compliance approaches.

Enhance Customer Loyalty

In order to maximize wallet share and revenue, it makes sense to explore your existing customer base and find new opportunities to sell products to people who you already deal with. Temenos’ embedded analytics with conversational customer insight and experience engine allows you to do this, based around actionable, context-specific insights and digital marketing campaigns.

Retail Banking - Piggy Bank

Lower Total Cost of Ownership

The world of retail banking is moving faster than ever. You need to be able to respond to this without being constrained by fixed costs, infrastructures, and operational models. Temenos’ solutions are cloud-native and cloud-agnostic, meaning that they can be run either on-premise or in the cloud where they can take advantage of the elastic scalability of cloud infrastructures.

A Whole New World

A report by the Economist Intelligence Unit, on behalf of Temenos.

Bank of Shanghai Success Story - Pagoda near water, Hangzhou, China

“Temenos T24 Transact has enabled Bank of Shanghai to launch a number of truly innovative and pioneering products, in particular by combining corporate and retail products. Not only that, but Temenos T24 Transact has also dramatically reduced the time to market for new products – by a factor of several times.”

Mr. Zhao Gang, General Manager – Product Innovation Department – Bank of Shanghai
Read the Success Story

Products

Temenos Infinity for Retail Banking

Accelerate digital transformation across customer journeys from acquisition and origination through mobile and omnichannel banking, to long term customer retention and upsell.

Temenos T24 Transact for Retail Banking

Temenos T24 Transact provides cutting edge functionality that enables retail banks to create innovative and personalized banking products targeted at new and existing customers.

Temenos Payments

A universal end-to-end payments solution based on ISO 20022 standards and support for all payment types.

Temenos Financial Crime Mitigation

Covering watchlist screening, anti-money laundering, fraud prevention and KYC, our uniquely flexible range of intelligent and versatile solutions enhance detection and reduce cost.

Customer Success Stories

TSB

TSB has won widespread recognition for its service quality, including a 2018 satisfaction rating of 88.5% and the 2019 KPMG Customer Experience Excellence Award. Not content to rest on its…

Mizrahi Tefahot

Israel’s third largest bank by assets, Mizrahi Tefahot provides a comprehensive range of commercial, personal and domestic banking services. To build on its leading position in the competitive Israeli banking…

RACQ Bank

RACQ is the world’s first automobile club to launch banking products alongside its core insurance and roadside assistance services. To rival the customer experiences offered by more established competitors, RACQ…

Retail Banking - New Taipei City, Taiwan Coastline

“We are a digital-native bank and Temenos has enabled us to redefine banking – by using the internet as our branches. That’s why we choose Temenos T24 Transact, the top digital core banking platform supporting us to offer the best innovative customer experience. ”

Tom Lin, Executive Vice President – O-Bank
Read the Success Story

You’re in Good Company

Temenos Platform

Cloud-Native, Cloud-Agnostic

Lower costs with the elastic scalability, security, and control you need to shape your business.

APIs & Extensibility

Innovate faster with access to over 700 open APIs in the largest FinTech ecosystem.

Microservices & Containers

Microservice architectures enable continuous application upgrades and cloud scalability.

Distributed Database

Achieve true horizontal scalability in the database layer and operate on an active-active basis across multi-cloud.

Temenos Continuous Deployment – DevOps

Reduce cost and shorten software release cycles – code in the morning, deploy in the afternoon.

Security & Immutable Logging

Protect your bank from modern digital threats with the highest levels of security.

AI & Machine Learning

Explainable AI enables transparency into automated decisions and provides intelligent banking by growing revenues, cutting costs and enhancing the customer experience.

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