Temenos Infinity – Digital Front Office

Customer Retention & Marketing

Retain customers and increase revenue by using behavioral data and analytics to improve and personalize the customer experience and identify opportunities to make dynamic product offers.

Product Overview

Real-Time Engagement

Use dynamic context to make real-time, personalized product offers. Account activity, social media, location and customer profile data identify upsell opportunities. Then trigger messages and tailored offers based all activity inputs.

Omnichannel Banking - Business man with financial analytics

Predictive Analytics

Data captured from a broad context gives insights to maximize retention, upsell and profitability. Features include Attrition Risk, Funds Flow and Next Best Product Offer.

Sticky Feature

Give customers a single experience to manage all of their finances and their engagement will grow. Temenos Infinity ties all products into a single compelling experience to strengthen the client relationship with their bank.

Omnichannel Banking - Angular building

Integrated Content Management

Where desired, the content management system built into Temenos Infinity can create the entire external customer experience on web and mobile. Benefit from the simplicity of
a single system for marketing, sales and service.

The Bank of Life

The Bank of Life shows the possibilities available to banks to build relationships, products and experiences with new and existing customers that are relevant, offer convenience and add value throughout their entire lives.

Report

2019 State of Digital Banking

Expectations among bank customers for convenience and efficiency of their account opening experiences continues to accelerate, with an assumption that opening a retail or business account, credit card, or retirement account should be as simple as buying a book from Amazon.

White Paper

10 Tips for an Effective Onboarding Experience

Having worked in the banking industry for many years, Temenos has identified a number of best practices. In this white paper you will access Customer acquisition best practices and Proven tactics that will increase completion rates


Latest News

For Banks – The Customer Should Come Second!

There is nothing worse than walking into one of your favorite shops only to discover that this particular branch is staffed by a miserable bunch of people, and not only that but they look like they’d rather be doing anything else rather than serving you.

What’s Churn Got To Do With It? Is Customer Loyalty now a second-hand emotion?

The industry most likely to complain about customer ‘churn’ – or as they construe it – customer disloyalty – is the telecommunications industry. As soon as the mobile phone became a must-have for every person and child on the planet they wanted a new service provider almost as soon as they received their first handset. And the question from telcos was – why?

New Competitive Threats Pressure Banks in North America to Respond to Changing Customer Demands, Reveals Study by the Economist Intelligence Unit Released by Temenos

North American bankers sense danger more than most from new entrants to their market, according to a global retail banking survey released by Temenos (SIX: TEMN), the banking software company. The Economist Intelligence Unit (EIU) report, A Whole New World: How technology is driving the evolution of intelligent banking in North America, conducted on behalf of Temenos, reveals changing customer behavior and demands as one of the biggest trends that will impact retail banking in North America.


Upcoming Events

TCF Online

TCF Online will bring the key announcements, customer insights and the latest software demonstrations from Temenos direct to your screen in this 2-day interactive, online-only and free to attend virtual event.