Client Servicing

Temenos Infinity Recovery

A dedicated recovery solution designed to further collection results and uphold accurate accounting for North American banks and credit unions. Whether charging-off, collecting on or outsourcing accounts – Temenos Infinity Recovery effectively keeps delinquent accounts from falling into the void.

Product Overview

Optimized Full-Service Recovery

Temenos Infinity Recovery drives the charge-off, collection and outsourcing of accounts through repayment plan modeling and execution, consistent automated communication and robust reporting and accounting capabilities.

Complete Recovery Accounting

Granular balances such as principal, interest, fees and more are tracked for both in-house and outsourced accounts. Payments can be applied via batch processing or manually to update daily balances.

Centralized, Automatic Communication

Keep communication open, timely, and traceable. Business rules can be leveraged to trigger the distribution of debtor settlement offers, payment, and coupon statement letters, repayment plan agreements, stipulation letters and more.

Comprehensive Tracking & Reporting

Track critical legal events such as garnishments, property seizures and judgment satisfaction directly within the system. Immediately access reports for 1099C and Metro II and gain even more insight with direct integration to Microsoft® SQL.

Quick & Easy Self-Configuration

With simplified admin capabilities, you are in control of your environment and processes. Create custom fields or build queues, views, reports, and letters on the fly without IT constraints or additional costs.

Seamless System Integration

Easily integrate with existing accounting solutions and other third-party technologies using certified connectors or a robust API. Our open technology approach saves your institution time and money by reducing system toggling and other manual processes.


ConnectorDescriptionTypeResource
AccurintLexis Nexis – This connector allows users to initiate a real-time skip trace against a particular account and a history of all past skip trace searches are maintained in the system.Skip Tracing
Allied CPIAllied Solutions – This connector provides integration to Allied Solution’s Collateral Protection Insurance (CPI), a solution for managing risk and minimizing the administrative hassle associated with tracking insurance on collateralized loans.InsuranceDatasheet
ApplicationXtenderMetaSource – This connector allows documents attached to a loan application to be archived and stored with ApplicationXtender.Document Management
BankoLexis Nexis – This connector supplies an automated process to send and receive comprehensive bankruptcy data to help minimize risk and maximize collection and recovery efforts.Bankruptcy
CertegyFIS – This connector enables institutions to import additional credit card account information directly into the system.Third-Party Credit Cards
Collection
Advantage
Experian – This connector is an all-in-one tool offering easy access to credit-based scoring, consumer
contact data and analytical services.
Segmentation/Scoring
CPI State NationalState National Companies – This connector accesses real-time data from State National’s Insurtrak providing seamless integration to CPI data directly within the system allowing an account holder’s insurance status, claim submissions and insurance submission within a single platform.InsuranceDatasheet
CPSFiserv – This connector allows institutions to receive additional credit card account information directly through the system.Third-Party Credit Cards
Credit ReportingLuxor Technologies, Inc. – This connector retrieves and stores credit report information from Experian, Equifax and/or TransUnion through a third-party credit reporting service.Credit Reporting
Credit Union
Student Choice
Credit Union Student Choice – This connector allows financial institutions to import student loan data directly into the Collection module, allowing for easy risk management within a single system.Third-Party Loan Data
CU RecoveryCU Recovery – The CU Recovery Connector is a fully integrated and streamlined connector that has been a trusted collection partner since 2009; one of the original Collection modules outsource partners. Feel confident, knowing your institution’s accounts are being handled by professionals specifically trained to collect on past due accounts.Outsourced CollectionsDatasheet
EquifaxEquifax – This connector gives institutions access to Equifax credit bureau reports directly through the system.Credit Reporting
Evans, Simpson & AssociatesEvans, Simpson and Associates, Inc. – This connector provides Temenos customers with real-time access to Evans, Simpson and Associates’ (ESA) suite of insurance products.InsuranceDatasheet
ExperianExperian – This connector gives institutions access to Experian credit bureau reports directly through the system.Credit ReportingDatasheet
FDRFirst Data – This connector provides institutions with the ability to receive additional credit card account information directly through the system.Third-Party Credit Cards
FICSFICS – This connector offers financial institutions access to additional mortgage information not offered directly from their core processor.MortgagesDatasheet
GenesysGenesys – This connector provides direct integration to Genesys’ on-demand automated voice messaging solution.DialerDatasheet
NCCINCCI – This connector provides the ability to submit requests including real-time field calls and property inspections to NCCI in the system.Borrower OutreachDatasheet
PSCUPSCU – This connector enables institutions to access additional credit card information for accounts. Users can choose from PSCU’s standard option or their Data eXchange, which offers real-time information.Third-Party Credit CardsDatasheet
SWBC InsuranceSWBC – This connector enables institutions to access policy details, create new claims, and track claims for SWBC’s Collateral Protection Insurance (CPI).InsuranceDatasheet
SWBC Loss
Mitigation
SWBC – This connector delivers a unique suite of insurance and collection services, including service requests for asset recovery, repossession, remarketing, and legal, as well as submission and tracking of collateral protection claims.Loss MitigationDatasheet
SWBC PaymentsSWBC – This connector provides direct integration to SWBC’s Electronic Cash Management Tool (ECM) for highly secure and efficient electronic ACH and Credit Card transactions.Payment ProcessingDatasheet
TMGThe Members Group – This connector allows institutions to receive additional credit card account information directly through the system.Third-Party Credit Cards
TransUnionTransUnion – This connector provides users with a secure transfer method for retrieving credit bureau reports through the account servicing solution.Credit Reporting
Vantiv/WorldpayVantiv – This connector enables institutions to receive additional credit card account information directly through the system.Third-Party Credit Cards
XDIXpress Data Inc – This connector allows letters to be exported directly to Xpress Data to be produced and delivered.LettersDatasheet

FinastraFISFiservJack Henry
UltradataIBS
Miser
Advantage
CBS
DataSafe
DNA
Premier
Spectrum
XP2
Symitar Epysis
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Webinar Series: The Power of Marketing in Uncertain Times

You won’t want to miss this thought-provoking series for marketers by marketers kicking off May 7th with best-selling author Seth Godin! Stay up to date on what the best bank marketers at financial institutions across the country are doing during these unprecedented times to better serve their communities.
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Join us for the chance to hear from keynote speakers, learn best practices from industry experts and explore relevant and trending topics. If you are interested in connecting with other credit union professionals focused on member experience and operations this is a great conference for you!