Temenos for Credit Unions

Enhance operational efficiencies and reduce member friction with our end-to-end solution for US credit unions. A cloud-native, cloud-agnostic solution for member onboarding, consumer and small business lending, collections and recovery, and digital banking.

Putting members and communities first

Temenos has served credit unions for over 20 years, so your mission of putting your members and communities first is our top priority. We design our software to optimize member experience and enhance operational efficiency, giving your employees more time to build and deepen relationships with members.

Frictionless member onboarding and lending experiences

Credit unions are a place where members feel seen, valued and prioritized. With recent limitations of in-person interactions and community events which credit unions have historically relied on to differentiate themselves, our solution centers around a member-centric strategy to deliver digital, seamless and personalized experiences with customized product offers to members across all channels.

Consumer and small business loan origination and collections

Our robust rules, automation, and third-party integration capabilities for credit unions keep your operations running with maximum efficiency. Leverage automation, data-driven and rule-based processes that can easily scale to meet workload volumes, give your employees more time to focus on building and nurturing relationships with members while helping members achieve their financial stability and satisfaction.

Innovate to grow

Increasingly, credit union members are managing their financial relationships via digital channels. They expect their experiences to be fast, friction-free, personalized, secure and dependable. Our solution, powered by data and AI, help credit unions deliver innovative products and services to attract, engage and retain members while staying compliant.

Temenos is uniquely qualified to provide credit unions with a complete end-to-end solution to handle operational complexities. Our solution enables our clients to innovate at speed and deliver first-class digital member experiences that are frictionless and hyper-personalized across all channels.

Data security and compliance

Support the innovation crucial to long-term growth and relationship building.

Embedded analytics and AI (XAI)

Help generate products and services tailored to member preferences and behaviours.

Automated, rule-based processes

Optimize decisioning and focus on relational activities while maximizing operational efficiency, revenue growth and risk management.

Frictionless digital journeys

Drive member loyalty and engagement by delivering personalized product offers and true omnichannel banking experiences

Measurable success

135%

increase in consumer loan portfolio – FORUM Credit Union

20%

increase in the efficiency of workflows – Wescom Credit Union

97%

retention rate with the new mobile app – Partners Federal Credit Union

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about our solution for US Credit Unions

In the financial sector, you have to be as nimble as possible. Our Temenos solutions including Data & Analytics support our agile approach and commitment to delivering an exceptional client experience that sets us apart.”
Fred Cook
Chief Information Officer, BlueShore Financial

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As a predominantly branchless credit union, it is important that we provide a fast, safe and simple path from application to funding. The powerful decision engine and overall configurability of the Temenos solution has empowered our business unit to define and refine this process, creating a great loan application experience for our members.”
Andrew Coy
AVP of lending, PSECU

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The credit union—the largest in Canada by membership—deployed Temenos to gaining the ability to perform in-depth analysis of customer data that would shape its growth. Armed with deep insights into member preferences, Coast Capital is rolling out more personalised services, ensuring greater customer satisfaction today and in the future.”
Jeff Wong
Chief Business Transformation Officer,
Coast Capital Savings

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Uptake of our digital channel has increased by over 150% since we started using Temenos technology, and our mobile app downloads are up 45%. When quantified on our balance sheet, our digital branch is now 67% larger than our biggest physical branch. Overall, we’re growing faster than the average rate in our market, putting us in a strong competitive position.”
Colin Anderson
President and CEO, ORNL FCU

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See more success stories

Optimize member conversions 

For account opening, loan applications, KYC due diligence and wealth onboarding, Temenos Infinity Journey Manager and Springboard increases member satisfaction and accelerates time-to-market for retail offerings.

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Increase agility & efficiencies 

Our next-generation origination system is an innovative application for both direct and indirect lending that has raised the bar in automated solutions. With its powerful decisioning, highly customizable applications, dynamic features, and extensive third-party integrations, our loan origination solution will truly take lending to the next level.

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Improve efficiency across collection processes

Reduce delinquency, improve efficiency of collection efforts, and streamline speciality processes with Temenos Infinity Collections. The industry’s leading full featured collection management system helps to streamline internal processes and protect income for North American credit unions.

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Human member experiences

Create frictionless, personalized, and human banking experiences to increase member satisfaction. Use data analytics, AI, and smart banking capabilities to provide actionable insights. Drive stronger member engagement and loyalty through a multi-channel strategy from native mobile apps, web apps, branch to advanced interfaces like conversational banking and wearable devices, all with our digital banking platform.

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