ISTANBUL, Turkey at the 16th Temenos Community Forum – 21 May 2014 – Temenos (SIX: TEMN), the market-leading provider of mission-critical solutions to the financial services industry, today announces the winners of its annual customer and partner awards which recognise excellence achieved with its software across a number of different categories.
Excellence in Customer Service
Blue Shore Financial
An early adopter of many of Temenos solutions, for its success in improving customer service, delivering new innovative products and helping to bring insights and value to customers’ lives. As a result, more than 80% of its clients believe that the firm has helped to raise their financial well-being, offers good value products and services and works with their best interests in mind, and the bank has grown at more than double the rate of its competitors in the last 4 years.
KBC Bank has invested heavily in state-of-the-art core banking and digital capabilities and been a pioneering adopter of a number of new Temenos technologies. As a result, it now takes fewer than 12 minutes to onboard a new customer, less than half the time it took in the past, and just hours to launch new products. In its Q1 2015 results, the bank announced deposit growth of 20% and 10% growth in customer numbers.
Metro Bank, UK
Metro Bank was launched in 2010 as the first new retail bank in the UK for over 100 years. Now the bank now has more than 31 branches with another 10 to open this year. Despite facing a more difficult comparative each year, the bank continues to more than double annually its loans and deposits, and it now has half a million customers.
BOQ Specialist Bank
A Temenos customer since 2008. During that time, they have made extensive use of T24, regularly upgrading and adopting new functionality, staying very close to the core release. The bank uses T24 as its main system with very few supporting applications, making it able to operate with extremely low and falling run the bank costs, and helping the bank to grow revenue and increase profitability significantly over recent years.
Temenos Chairman Award
This award is in recognition of its significant and growing commitment to using Temenos software for its global operations. The bank has been using Temenos software since 1998, when it adopted Triple ‘A Plus, which it now uses across 8 sites globally. In 2009, ABN AMRO adopted T24 in its corporate business. In 2011, the bank worked with Temenos to enhance its payments solution for use globally. This year the bank decided to adopt WealthSuite for its private banking operations globally.
Temenos Sales Partner of the Year
The partner who brought the most leads that converted to deals in 2014. Deloitte has been very influential in helping Temenos to win deals in many countries, most recently in helping Temenos to gain a stronger presence in North America.
Services Partner of the Year
Awarded based on customer feedback from the Customer Voice Survey. Quotes from Temenos customers that have worked with this partner included: ‘the quality of work is exceptional’; ‘they are solution orientated; and have good quality reliable staff; ‘highly professional organisation’, ‘very satisfied with the work carried out – delivered on time and to a very high standard’.
Complementary Solution Provider of the Year
The award this year went to EFS Technology for achieving the most sales; launching innovative technology, such as an app for remote cheque capture; and acting as an early advocate of Temenos’ MarketPlace, by putting apps and widgets into the very first iteration. .
Partner Innovation of the year
Cognizant for wealthQUAY
A full wealth management ‘as a service’ solution for large independent financial advisors, family offices and small private banks which was launched at this year’s TCF. WealthQUAY uses Temenos products such as Triple A Plus and DataSource to provide this end to end integrated solution.
About the Temenos Community Forum
The Temenos Community Forum (TCF) was started in 1999 as an annual event for Temenos users. Since that time, it has become one of the largest financial services conferences in the world, attracting a large global audience comprising Temenos customers, partners, employees, investors as well as other industry participants such as journalists and research analysts.
As an opportunity to hear how Temenos’ solutions are evolving, to discuss the major trends in financial services industry, to hear from industry thought leaders, to network with international peers, to share experiences as well as learn how different customers deploy Temenos solutions, TCF has become a must-attend event for the Temenos Community.
To get live updates or to join in the conversation at this year’s Temenos Community Forum please use the hashtag #TCF2015 on twitter.
Temenos AG (SIX: TEMN), headquartered in Geneva, is a market leading software provider, partnering with banks and other financial institutions to transform their businesses and stay ahead of a changing marketplace. Over 3,000 firms across the globe, including 41 of the top 50 banks, rely on Temenos to process the daily transactions of more than 500 million banking customers as well as over USD 5 trillion in assets. Temenos customers are proven to be more profitable than their peers: in the period 2008-2012, they enjoyed on average a 32% higher return on assets, a 42% higher return on equity and an 8.1 percentage point lower cost/income ratio than banks running legacy applications.
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