Providing digital services that can be accessed anytime, anywhere had become more of an expectation from customers across the globe. Today however, it is has become a necessity.
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“Tomorrow morning, when you look in the mirror after you've gotten up, just write — put it in lipstick or whatever you want on the mirror — just put 'delight my customer’.” - Warren Buffett
There is nothing worse than walking into one of your favorite shops only to discover that this particular branch is staffed by a miserable bunch of people, and not only that but they look like they’d rather be doing anything else rather than serving you.
The industry most likely to complain about customer ‘churn’ - or as they construe it – customer disloyalty – is the telecommunications industry. As soon as the mobile phone became a must-have for every person and child on the planet they wanted a new service provider almost as soon as they received their first handset. And the question from telcos was - why?
There is no time to waste. The 12-month delay for the go-live of the new SWIFT ISO standards is an opportunity, not a holiday.
Compliance expert, Rachelle Dekker, shares how to successfully implement upcoming changes to Regulation CC.
There is no question that the global coronavirus situation is posing serious challenges and affecting all of us. As always, our first priority at Temenos is to support our employees,…
Today I have written an Open Letter to the whole Temenos community. You’re at our heart, we are standing with you and together we will emerge stronger.
As regulators all over the world become more open to the idea of banks running mission critical payments processing in the public cloud and through SaaS providers, the resilience of…
Much of the industry and media coverage of banks’ use of, and collaboration with, Fintechs is largely positive, and rightly so. New Fintechs are changing the landscape of our industry…