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Senior Compliance Advisor, Matt Goble, discusses the challenges of mitigating additional risks that go hand-in-hand with the convenience of digital banking.

Like many new technologies before it, AI is still at the stage where it has to prove itself to be useful to bank customers. There is still healthy scepticism in the minds of customers around the use of AI by banks, and it will take time for that to be broken down.

In recent years, it has become increasingly difficult for financial institutions to avoid or postpone the strategic investment required to meaningfully address the pressing challenges of payment processing modernization. Industry initiatives such as new instant payment services, or new ISO 20022 based clearing schemes, or new open API initiated flows, all demand significant change.

“Tomorrow morning, when you look in the mirror after you've gotten up, just write — put it in lipstick or whatever you want on the mirror — just put 'delight my customer’.” - Warren Buffett

Financial services organizations of all sizes are enacting positive change through digital transformation to make banking better, not just for their account holders but for the industry as a whole.…

Welcome back to the Devil Wears Technology. For this blog edition, I was delighted to interview a fantastic engineer, Annelies Diepering – Bohlken of ABN AMRO. Annelies was born and…

Today, a nexus of disruptive technologies is becoming omnipresent in banking. In a survey we commissioned with the Economist Intelligence Unit (EIU) with 305 global banking executives relating to the digitization of banking, 66% said that new technologies will continue to drive global banking in the next five years, over regulation and changing customer behaviour.

Banking is opening up across Latin America. Fintechs are surging in number and impact. And increasingly, these new players are partnering – rather than simply competing - with incumbent banks.

To successfully engineer digital experiences that enable positive emotional bonds, banks will need to adopt a mindset that focuses on emotional engagement and customer intimacy as much as functional superiority.

To bolster digital banking growth, midsize banks should consider these four strategies to rewrite the rules of the growth game in their favor.