“Tomorrow morning, when you look in the mirror after you've gotten up, just write — put it in lipstick or whatever you want on the mirror — just put 'delight my customer’.” - Warren Buffett
News & Blogs
Latest news from Temenos
To successfully engineer digital experiences that enable positive emotional bonds, banks will need to adopt a mindset that focuses on emotional engagement and customer intimacy as much as functional superiority.
Electronic Money Institutions (EMIs) are a relative newcomer to the financial services landscape – particularly in their visibility to the wider market. They are not banks but they are challenging banks in many ways, including their business model - but how are they driving this change?
Temenos and IBSI's white paper, Modernizing Banks in Europe Technology Trends and Challenges for Small and Mid-sized Banks, points out that with revenue slowing down, the emphasis is now, more than ever, on cost efficiency, better risk management, and building a resource-light digital platform for servicing customers.
Derek Corcoran, Chief Experience Officer at Temenos, talks through the findings of the latest Economist report, the changes we’ve seen in the banking sector due to Covid-19, and how banks can humanize their digital interactions with customers.
Mick Fennell, Business Line Director – Payments, Temenos , speaks during EBAday 2020 about the impact of Covid-19 on businesses and processes, the regulatory impact, and how it has impacted deadlines for industry initiatives.
Bank customers like challenger banks for financial empowerment but worry about their security and privacy, according to an analysis by the Economist Intelligence Unit (EIU).
As Financial Crime Is Amplified by the Pandemic and Beyond; Do You Know Your Sourdough Loaf From Your Processed White?
Covid-19 has provoked a surge in criminal activity. By pursuing a risk-based approach to prevention and mitigation, banks can tightly focus their efforts and better protect their customers from all financial crime.
The COVID-19 outbreak has brought about drastic changes in our lives, and by every measure we are going through a great crisis. It is natural to assume that the pandemic will be a turning point in modern history, and many experts argue that the world we are entering will be fundamentally different from the one we knew before.
There is nothing worse than walking into one of your favorite shops only to discover that this particular branch is staffed by a miserable bunch of people, and not only that but they look like they’d rather be doing anything else rather than serving you.