By Mick Fennell, Business Line Director for Payments at Temenos and Mehmet Eryilmaz, Vice President Real-Time Payments & New Payment Platforms at Mastercard, presented at MoneyLIVE Summit 2022 focusing on how Request to Pay has the potential to transform billing processes and improve the customer experience. This is a short blog taken from their session.
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Latest news from Temenos
AI Adoption Matures as Banks Transform Customer Experience and Drive New Business Models, Finds Report for Temenos
Economist Intelligence Unit Report finds 85% of IT banking executives have a “clear strategy” to adopt AI to drive new products and services
As consumers, become savvier with advancing technology and choices, they expect financial offerings tailored to their needs and interests, that can help them achieve their financial goals. So, Banks today need to step up, and use insightful data to fine-tune their offerings including pricing strategies to deliver on their customer expectations, or be left behind.
Discover 4 ingredients to turn digital banking experiences into emotional connections with every customer.
Request to Pay (R2P) is a new, flexible method for settling bills between people, organizations, and businesses. For years the old-fashioned paper and e-mail invoices have been the favoured way to list services done and request payment. Still, change often comes unexpectedly, and R2P is about to burst upon us in a Tsunami of change. Read on to find out more.
People, Not Products, are the Future of Banking, Finds Economist Intelligence Unit Report for Temenos
A new report by the Economist Intelligence Unit published today by Temenos (SIX:TEMN), the banking software company, reveals that four in five bankers (81%) believe that financial institutions will seek to differentiate themselves on customer experience rather than on their products and services in the next four years. The report underscores the importance of customer experience, as changes to customer banking behavior triggered by the pandemic create long-term structural changes.
Xpertdigital – Bank of Abyssinia – Ethiopia’s leading bank partners with Xpert Digital to implement Temenos Infinity and create a customer-centric digital bank
Ethiopia’s leading bank partners with Xpert Digital (XD) to implement Temenos Infinity digital banking platform for retail and corporate banking
With digital engagement becoming a focus of both financial institutions and consumers alike, what is the future of bank branches? Will mass closures occur to reduce operating costs or will the functionality of branch offices be rethought to humanize digital delivery? A new study provides some clarity.
A new Temenos survey of global banking executives has found that 65% believe branch-based banking will be “dead” within five years, up from 35% in 2018, with the sharpest increase in Europe and North America.
Banks to Move Online and Form Customer-Centric Digital Ecosystems Within Five Years, Finds Economist Intelligence Unit Report for Temenos
Almost two thirds (65%) of global banking executives believe that the branch-based model will be “dead” within five years, up from 35% four years ago