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Electronic Money Institutions – Leading by Example?

Electronic Money Institutions (EMIs) are a relative newcomer to the financial services landscape – particularly in their visibility to the wider market. They are not banks but they are challenging banks in many ways, including their business model - but how are they driving this change?

Will COVID-19 reshape digital banking?

The COVID-19 outbreak has brought about drastic changes in our lives, and by every measure we are going through a great crisis. It is natural to assume that the pandemic will be a turning point in modern history, and many experts argue that the world we are entering will be fundamentally different from the one we knew before.

For Banks – The Customer Should Come Second!

There is nothing worse than walking into one of your favorite shops only to discover that this particular branch is staffed by a miserable bunch of people, and not only that but they look like they’d rather be doing anything else rather than serving you.