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People, Not Products, are the Future of Banking, Finds Economist Intelligence Unit Report for Temenos

A new report by the Economist Intelligence Unit published today by Temenos (SIX:TEMN), the banking software company, reveals that four in five bankers (81%) believe that financial institutions will seek to differentiate themselves on customer experience rather than on their products and services in the next four years. The report underscores the importance of customer experience, as changes to customer banking behavior triggered by the pandemic create long-term structural changes.
Blog

A New World of Opportunities with Open Banking

Nearly half, 45%, of 300 global banking executives surveyed by the Economist Intelligence Unit (EIU) are set on transforming their business models to become digital ecosystems. Tom Groenfeldt, journalist and regular contributor to Forbes, discusses the key findings from a recent expert panel on the future opportunities of Open banking.
Blog

Electronic Money Institutions – Leading by Example?

Electronic Money Institutions (EMIs) are a relative newcomer to the financial services landscape – particularly in their visibility to the wider market. They are not banks but they are challenging banks in many ways, including their business model - but how are they driving this change?