Economist Impact report for Temenos: Europe’s banks are challenging the challengers

Europe’s banks see migrating core banking systems to the cloud and SaaS as a strategic priority, to improve customer experience and ensure operations are agile and secure

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Temenos – Company

GENEVA, Switzerland – February 15, 2024 – New research from Economist Impact supported by Temenos finds that European banks are fighting back against competition from platform players, neobanks and payment providers.

According to the study, “Challenging the challengers: Europe’s banks face the competition”, almost half (43%) are investing in fintech start-ups and a third (36%) are building their own greenfield digital bank or fintech company.

European banks are also migrating core banking systems to public cloud and SaaS in greater numbers than their counterparts in other regions. Over a fifth (21%) of European banks see cloud as a strategic priority, ensuring their operations are agile and secure to compete with more nimble competitors. AI is also a key part of their technology investment strategy, particularly to improve the customer experience and support digital marketing, with three quarters (75%) of European bankers believing that the banking sector will be significantly impacted by generative AI.

The report reveals European banks are more likely to view neobanks as their company’s biggest competitors in the next five years compared to other regions. However, payment players and technology providers continue to be top of mind, with payments being the space European banks predict new entrants will gain the most market share. HSBC recently launched Zing, a new multi-currency payments app to compete with the likes of Wise and Revolut.

Jonathan Birdwell, Global Head of Policy & Insights, Economist Impact, said: “Fintechs and neobanks took the lead in using new technologies to provide better customer experiences. European banks are now fighting back, emulating the way non-traditional players have used technology to reach consumers who had been underserved by traditional financial services, and to appeal to existing customers with support in managing their personal finances.”

Kanika Hope, Chief Strategy Officer, Temenos, said: “The competitive landscape is shifting. As neobanks and fintechs experience growing pains and face funding difficulties, Europe’s banks are taking advantage of the opportunities afforded by open banking by pursuing collaborations with their challengers to offer a wider range of better services to their customers. They are also investing in technology, using cloud-native banking platforms and SaaS to improve the customer experience and ensure their operations are agile and secure.”

Temenos, a trusted SaaS provider to 700 banks, recently launched end-to-end SaaS services for Retail, Business and Corporate Banking with over 120 pre-configured products, processes and 700 APIs, to enable banks to deploy software solutions in just 24 hours and significantly reduce modernization costs. The company also recently announced Temenos LEAP, a new AI-powered offering that helps banks modernize faster to the latest cloud-native Temenos technology.

About this research:

Economist Impact conducted a study, commissioned by Temenos, to understand emerging trends in the banking industry. This report presents insights from a global survey of 300 executives in retail, commercial and private banking spanning Europe (25%), North America (23%), Asia Pacific (18%), Middle East and Africa (17%), and Latin America (17%). Respondents perform various job functions, such as IT, customer service, finance, marketing and sales, strategy and business development, and general management, among others. Half of the respondents were C-suite executives. This is the seventh year that Economist Impact has conducted this survey. The research also included interviews with industry practitioners to gain further insights.

Temenos Press Contacts

Scott Rowe

Temenos Global Public Relations

+44 20 7423 3857 [email protected]

Lauren Rae

Edelman Smithfield for Temenos

Tel: +44 7976 353347 [email protected]

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