Islamic banking is growing faster than its conventional counterparts. To maintain this growth, Islamic banks must reinvent their business models by focusing on enhanced efficiency, ongoing compliance, and differentiated customer service and solutions. This is essential to acquire and retain their customer base whilst scaling up operations to meet global competition.
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Before the Coronavirus crisis, retail, corporate and private banks were already under pressure from Big Tech firms and Payment players. They needed to transform their technologies and cultures to create engaging digital experiences. With the effects of the pandemic, the need for transformation is now even greater.
We now live in a digital world. According to a report by emarketer, smartphone penetration is 83% and 73% of the UAE and Saudi populations respectively.