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Enhancing Omnichannel Banking in ASEAN

Delivering a seamless omnichannel digital experience to your banking customers

Meet Mike, a banking customer

Example use case: How Temenos helps banks deliver superior customer experiences

Mike Chan is a father of two young children and work for a private equity firm in Malaysia. Life is hectic for him and he does not have time to look into any kind of finances even though it’s important. The next demo video shows how a 3-in-1 banking app can help him manage his personal, work and wealth banking at once.

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Today’s fast paced world demands the need for an automated financial expert that can recommend and manage the financial transactions for a bank’s customer.
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About Temenos Infinity, a leading digital banking platform

Southeast Asia as a region has a largely younger demographic of digitally savvy consumers and a vibrant local fintech and e-commerce industry. This demographic enjoy quick and easy digital experiences for a wide variety of services like Grab and Lazada, and expect the same experience in their banking.

Temenos Infinity is a true omnichannel, multi-experience platform-based product that enables a comprehensive 360-degree customer view, helping banks to acquire, service, retain and cross-sell to customers, on multiple channels and devices using native features. Offering pre-composable banking services – built on microservices and accessible via APIs – the platform enables banks to develop innovative products quickly that bring real benefits to consumers and businesses.

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Recognized as a Leader by Global Analysts

Customer Success Stories

Find out how Temenos helps drive customer-centric banking in Southeast Asia and the Pacific.

Baiduri Bank – Success Story

Baiduri Bank is one of the largest providers of financial products and services in Brunei, and serves diverse customer segments ranging from retail, MSMEs to corporate and institutional clients. Discover how Baiduri Bank used Temenos Core Banking to transform their business.

Sacombank – Success Story

Sacombank is one of the largest banks in Vietnam with over 15 million customers. Read about Sacombank and Temenos success story. Discover how Sacombank used Temenos omnichannel platform to make a breakthrough in the bank’s digital business.

“SHB aims to become a leading digital bank in Vietnam in the next five years. We are confident that choosing Temenos, the world leader in banking software, will enable us to complete the transformation project in the fastest and most effective way. With a modernized and secure system, we will be able to engage existing customers better and attract new customers through a digital banking experience that meets their current and future financial service needs.”

Do Quang Vinh, Deputy General Director and Director, SHB Digital Banking Division

“The omnichannel platform project is an unavoidable step to make a breakthrough in digital business of Sacombank. Sacombank believes that Temenos has the best reputation, capacity, and technology in omnichannel, along with a consultant team experienced in implementing similar projects at the leading banks, financial institutions in area and world-wide, hence, Temenos is able to support Sacombank in implementing its digital business strategy to comprehensively innovate in quality.”

Bui Van Dung (Mr.), Deputy CEO, Sacombank

Featured content

Join the conversation with Tu Duong, Deputy Head of Digital Division at Saigon Hanoi Bank (SHB) and host Swapnil Deshmukh, Regional Director for Infinity Digital Banking at Temenos. They discussed about operationalizing digital change and the big transformation challenges that the banks are facing.

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Digital banking trends podcast

Industry Insights

Cloud banking, CX, and AI insights from global executive surveys and regulatory review – brought to you by the Economist Intelligence Unit (The EIU) and Temenos

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Cloud adoption by banks has accelerated, ut challenges around security, governance and skills remain. What is the state of cloud-based banking in 2021? What are banks’ drivers strategy for cloud adoption and what barriers do they still need to overcome?

2023 and Beyond: From the Temenos Perspective

Written by Temenos thought leaders and subject experts, we discuss the predictions and trends for SaaS, retail banking, corporate banking, wealth management, payments, and AI in Asia-Pacific and worldwide.