Saigon-Hanoi Bank, one of the largest joint-stock commercial banks in Vietnam that serves more than five million individual and corporate customers, has identified digital transformation as one of its strategic pillars, with a focus on building a digital corporate culture and investing in IT systems. SHB selected Temenos to accelerate its digital transformation. The move to Temenos digital banking platform is a crucial step toward its goal to rank first in efficiency and technology among Vietnam’s commercial banks by 2025.

Following the State Bank of Vietnam’s plan for digital transformation, Vietnam is witnessing an increased demand for online and mobile banking services. Adopting the digital banking capabilities on top of Temenos open platform for composable banking will enable SHB to reimagine how it engages with customers and deliver a consistent, seamless experience across multiple channels. With Temenos’ open architecture with its combination of APIs, microservices, and Micro Apps to create a true omnichannel experience across all channels, including internet, mobile, branches, and ATMs.

“SHB aims to become a leading digital bank in Vietnam in the next five years. We are confident that choosing Temenos, the world leader in banking software, will enable us to complete the transformation project in the fastest and most effective way. With a modernized and secure system, we will be able to engage existing customers better and attract new customers through a digital banking experience that meets their current and future financial service needs.

Do Quang Vinh, Deputy General Director and Director at SHB Digital Banking Division