Whether a bank is a 21st century start-up or established centuries ago, becoming a true digital bank is top of the agenda for most C level executives - CEOs, CIOs, CMOs as well as the newly-minted roles of Chief Digital Officer and Chief Customer Officer.
Digitization gives banks the opportunity to take customer service to the next level at the same time as offering the possibility for much higher automation and related cost efficiencies. Essentially, we believe digitization takes banks from being product providers to offering a continuous contextualized service, helping customers to better understand their financial and commercial affairs and make smarter decisions.
However, there are few shortcuts to becoming truly digital. It requires banks to operate a digital stack that is real-time, open and vertically integrated, enabling banks to offer the right services and content, own-labelled as well as third-party, over the right channel at the right time and with the ability to fulfil all orders and enquiries instantly.
This paper sets out how Temenos' end-to-end, integrated Suites provide the capabilities for our clients to deliver engaging and empowering digital banking experiences to their customers and staff; solutions which, as with everything we do, are open, packaged and upgradable – ensuring our clients never fall behind.