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New Competitive Threats Pressure Banks in North America to Respond to Changing Customer Demands, Reveals Study by the Economist Intelligence Unit Released by Temenos
North American bankers sense danger more than most from new entrants to their market, according to a global retail banking survey released by Temenos (SIX: TEMN), the banking software company. The Economist Intelligence Unit (EIU) report, A Whole New World: How technology is driving the evolution of intelligent banking in North America, conducted on behalf of Temenos, reveals changing customer behavior and demands as one of the biggest trends that will impact retail banking in North America.
We have seen a huge transformation in banking customer experience as banks attempt to differentiate themselves from their banking competitors.
Some of the trends we uncovered were from our 2018 State of Digital Banking Report, which found significant improvements in digital and mobile capabilities among banks that we surveyed. Read on to find our list of great resources as well as the surprising trends that we’ve uncovered.
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When considering the creation of a bank digital customer onboarding and acquisition system, it is easy to overlook the complexity of the whole process.
We outline the 5 steps that banks can take to improve their customer onboarding experiences in 2017 and beyond.
Undergoing a digital banking transformation? Temenos experts have put together five aspects that you will want to adopt moving forward.