News & Blogs

To successfully engineer digital experiences that enable positive emotional bonds, banks will need to adopt a mindset that focuses on emotional engagement and customer intimacy as much as functional superiority.

Just as banks are beginning to understand what makes millennials tick, they have to start taking note of the shift in customer habits and expectations that Gen-Z is bringing, so that they remain relevant to this new breed of customers

We have seen a huge transformation in banking customer experience as banks attempt to differentiate themselves from their banking competitors.

Learn the customer experience design trends that leading banks around the world are implementing in order to improve customer onboarding!

Some of the trends we uncovered were from our 2018 State of Digital Banking Report, which found significant improvements in digital and mobile capabilities among banks that we surveyed. Read on to find our list of great resources as well as the surprising trends that we’ve uncovered.

We highlight the top customer pain points during the onboarding process and propose steps your bank can take to improve customer onboarding and experience.

When considering the creation of a bank digital customer onboarding and acquisition system, it is easy to overlook the complexity of the whole process.

As we get into the second half of 2017 and start setting our eyes on 2018, it’s important to not only focus on the current trends impacting the banking industry but also start anticipating the trends that will be making an impact in the coming years. In this blog, we outline the top bank technology trends of the future and predict how they will shape the digital customer experience transformation.

We outline the 5 steps that banks can take to improve their customer onboarding experiences in 2017 and beyond.