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Signing up new retail deposit customers has long been a priority for most banks, and now driving efficient digital customer acquisition leads the list of initiatives devoted to it.
We have seen a huge transformation in banking customer experience as banks attempt to differentiate themselves from their banking competitors.
Learn the customer experience design trends that leading banks around the world are implementing in order to improve customer onboarding!
Some of the trends we uncovered were from our 2018 State of Digital Banking Report, which found significant improvements in digital and mobile capabilities among banks that we surveyed. Read on to find our list of great resources as well as the surprising trends that we’ve uncovered.
Forrester’s survey results echo what we saw in our 2018 State of Digital Sales in Banking Report—namely, that banks fully recognize that digital transformation is necessary for their future success, but banks are still in various stages of building and executing on their plans.
In this year's report, we've uncovered the 4 top bank account opening trends that financial institutions should keep in mind as they set their strategic vision for the rest of 2018 and beyond.
We highlight the top customer pain points during the onboarding process and propose steps your bank can take to improve customer onboarding and experience.
When considering the creation of a bank digital customer onboarding and acquisition system, it is easy to overlook the complexity of the whole process.
As we get into the second half of 2017 and start setting our eyes on 2018, it’s important to not only focus on the current trends impacting the banking industry but also start anticipating the trends that will be making an impact in the coming years. In this blog, we outline the top bank technology trends of the future and predict how they will shape the digital customer experience transformation.