White Papers and Reports

Economist Intelligence Unit Survey: Whose Customer Are You? The Reality of Digital Banking in Europe

New in-depth survey of banking executives – conducted by the Economist Intelligence Unit on behalf of Temenos – reveals that, as open banking rolls out across Europe, agility will be key.

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Will COVID-19 reshape digital banking?

The COVID-19 outbreak has brought about drastic changes in our lives, and by every measure we are going through a great crisis. It is natural to assume that the pandemic will be a turning point in modern history, and many experts argue that the world we are entering will be fundamentally different from the one we knew before.

2018 Outlook | Payments: 2018 the year of the customer

Blog

For Banks – The Customer Should Come Second!

There is nothing worse than walking into one of your favorite shops only to discover that this particular branch is staffed by a miserable bunch of people, and not only that but they look like they’d rather be doing anything else rather than serving you.

Blog

What’s Churn Got To Do With It? Is Customer Loyalty now a second-hand emotion?

The industry most likely to complain about customer ‘churn’ - or as they construe it – customer disloyalty – is the telecommunications industry. As soon as the mobile phone became a must-have for every person and child on the planet they wanted a new service provider almost as soon as they received their first handset. And the question from telcos was - why?

Related Resources

New Economist Intelligence Unit Report: Advanced Technologies Will Revolutionize banking

Before the Coronavirus crisis, retail, corporate and private banks were already under pressure from Big Tech firms and Payment players. They needed to transform their technologies and cultures to create engaging digital experiences. With the effects of the pandemic, the need for transformation is now even greater.

Temenos Engage Guide Book

The Temenos Engage platform humanizes banking in the digital age, not by layering one technology on another, but by leveraging real, live human beings. The unique “human digital banking” platform “Engage,” is a mobile app that essentially puts a banker in everyone’s pocket. Combining mobile technology with specially trained associates, the Engage platform allows all customers—regardless of their account balance—to choose their own personal financial expert.

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The Future of Digital Banking: Revolution Accelerated

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Economist Intelligence Unit Survey: Whose Customer Are You? The Reality of Digital Banking in Europe

Download the Report