White Papers and Reports

Economist Intelligence Unit Survey: Whose Customer Are You? The Reality of Digital Banking in Europe

New in-depth survey of banking executives – conducted by the Economist Intelligence Unit on behalf of Temenos – reveals that, as open banking rolls out across Europe, agility will be key.

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Customer Experience Digital Front Office

For Banks – The Customer Should Come Second!

There is nothing worse than walking into one of your favorite shops only to discover that this particular branch is staffed by a miserable bunch of people, and not only that but they look like they’d rather be doing anything else rather than serving you.

Blog

What’s Churn Got To Do With It? Is Customer Loyalty now a second-hand emotion?

The industry most likely to complain about customer ‘churn’ - or as they construe it – customer disloyalty – is the telecommunications industry. As soon as the mobile phone became a must-have for every person and child on the planet they wanted a new service provider almost as soon as they received their first handset. And the question from telcos was - why?

EIU and Temenos: The Evolution of Intelligent Banking

Press Releases

New Competitive Threats Pressure Banks in North America to Respond to Changing Customer Demands, Reveals Study by the Economist Intelligence Unit Released by Temenos

North American bankers sense danger more than most from new entrants to their market, according to a global retail banking survey released by Temenos (SIX: TEMN), the banking software company. The Economist Intelligence Unit (EIU) report, A Whole New World: How technology is driving the evolution of intelligent banking in North America, conducted on behalf of Temenos, reveals changing customer behavior and demands as one of the biggest trends that will impact retail banking in North America.

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White Paper: A Whole New World

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Economist Intelligence Unit Survey: Whose Customer Are You? The Reality of Digital Banking in Europe

Download the Report