Success Stories

Virgin Money Australia

Launches the digital bank of the future

Queensland, Australia

As part of its digital transformation program, Bank of Queensland unveiled a technology strategy that will drive differentiated customer experiences and sustainable growth through its subsidiary, Virgin Mobile Australia.

Virgin Group Founder, Sir Richard Branson comments: “Virgin Money Australia has an ambition to challenge the status quo in the financial services industry. The new Virgin Money Australia digital bank is the antithesis of a traditional bank: it embraces simplicity and rejects the notion of financial complexity. At the core of the Virgin DNA is a challenger spirit, which brings competition to every industry we enter. I am so proud of the Virgin Money Australia team for living and breathing our DNA when designing and building the new digital bank, and keeping the customer at the heart of their decision making.”

Virgin Money Australia will leverage Temenos’ front-to-back offering with Temenos Transact, the next generation in core banking and Temenos Infinity, the leading omnichannel digital banking product, on the Temenos Banking Cloud. Accessing the solution through a subscription model, Virgin Money Australia will be able to scale usage based on its business growth.

The new Digital Bank recently went live on Temenos modern cloud-based core banking platform, which provides a frictionless and fully integrated digital experience, bringing together credit cards, transaction and savings accounts, plus a loyalty program in a single, native mobile app. Through the modern app, consumers can open an account in minutes.

“The new Digital Bank will deliver a truly differentiated and exciting Virgin experience. Importantly, Virgin Money Australia is uniquely positioned to build on our existing relationships with more than 200,000 loyal customers and a home loan portfolio that has quickly grown to more than $3 billion to effectively compete in the Australian market with challenger and incumbent banks alike.”

Greg Boyle, Virgin Money Australia CEO