Success Stories

Santander International

Preparing to deliver optimal customer experiences in a post-COVID era

St. Helier, UK

Strategically located in Jersey and the Isle of Man, Santander International has built a compelling banking proposition on stability, financial strength and personalized service. Determined to adapt alongside its customer base, Santander International is modernizing its core banking operations to flourish in a post-COVID-19 economy and beyond. Using Temenos SaaS, the bank will begin by designing frictionless digital customer journeys for mortgage products, before extending its new platform to all business lines. With help from Temenos implementation partner and product specialist Syncordis, Santander International will find efficiencies and accelerate product development, translating into superb customer experiences that stand out from the competition.

“In challenging times such as these, it is more vital than ever to be able to adapt to changing business and customer requirements simply, safely and swiftly. By working with Temenos and Syncordis we will be able to future-proof our digital banking platform which will enable us to provide our valued customers with outstanding service and a seamless customer experience.”

James Pountney, Chief Executive Officer, Santander International