Banks are under pressure to improve their customer engagement to be able to sell to, retain and drive loyalty in their customer base. As the number of digital channels available to interact with customers increases, banks are looking to invest in packaged systems that manage multiple channels, consistently on a single platform. This not only leads to a better customer experience – but also, lower maintenance and development costs and more easily managed security.
The Ovum’s decision matrix on global Digital Banking Platforms analysed ten digital platform vendors and recommended Temenos’ UXP as one of the market leading providers.
Ovum Decision Matrix: Selecting a digital banking platform, 2017–18
“With Temenos UXP, banks get capabilities that equip them for the digital economy. Being based on a user experience platform, the product has a strong underlying foundation that Temenos has developed, and that will probably see further advancements in the near future. Ovum recommends that banks shortlist Temenos when searching for a competitive digital banking platform solution.”
Ovum associate analyst and report Author, Noora Haapajärvi
Temenos – Technology assessment
‘’It show the dedication and investment that Temenos is putting into digital is paying off. What’s even better is this survey was completed before Temenos launched our real-time campaign solution Digital Engagement and we have since upgraded to UXP 6.0 - which we believe further establishes our leadership in digital banking.’’
Dharmesh Mistry – Chief Digital Officer at Temenos
Temenos offers a complete digital solution for banks – not just the front office and channels solutions. By offering a complete end-to-end solution. Find out more contact our digital evangelist Kam Chana @ [email protected]
Reflections on the EIU report ‘Whose Customer Are You: The Reality of Digital ..
Technology is no longer an enabler but a driver in retail banking. For the first time in its five year history, bankers are now more concerned with technology-driven trends than they are by regulation