Front Office is an integrated, role-specific, multi-channel solution, designed to support your daily interactions and long-term relationships with your retail, corporate, mass affluent and U/HNW customers.
Front Office Issues
- Changing customer behaviors
- Increased competition
- Market disruptors
- Legacy technology
- Regulatory pressure
- Operating efficiency and rising costs
How our solution helps
Front Office is a key enabler of digital engagement throughout the customer's lifecycle, with both staff and customers benefiting from the product's multi-channel capabilities. Through the system's powerful data analytics, financial institutions can gain valuable insights into customers' lifestyles and transactional behaviors. This enables them to offer a personalized customer experience through timely and relevant advice, customized offers and rewards, and relationship-based pricing.
Temenos' Front Office customers benefit from increased productivity and efficiency through:
- Industrialization of key on-boarding and revenue-generating processes
- High STP levels, enabling "self-service" models via digital channels
- A single integrated platform
Front Office integrates seamlessly with both back office data and self-service channels to provide a consistent customer experience. It is completely compatible with existing banking systems, enabling organizations to deploy and control a flexible range of multi-channel, next generation banking services for their customers – efficiently, securely, cost effectively and profitably.
Front Office is based on an advanced technology architecture that provides platform independence, real-time interfaces, extreme usability, high performance, excellent productivity for configuration and deployment and modular components. It has the flexibility to support the needs of any bank; from the smallest greenfield operation to the largest multinational.
Front Office boosts customer loyalty, share-of-wallet and revenue growth by helping banks improve the quality and effectiveness of their:
- Revenue-generating processes
- Cross-selling and up-selling efforts
- Multi-channel customer experience
In wealth management, Front Office goes further and provides world-class capabilities in:
- Portfolio management
- Order management
- Relationship management
As part of our Treasury coverage, our front office delivers a rich user experience, with simple and intuitive deal capture, real-time links to the market and an impressive range of planning and analysis tools to support fast and accurate decision making.