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Journey Manager

Simplify onboarding, boost customer satisfaction, and adapt to market demands.

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Accelerate customer onboarding and elevate the digital experience

Deliver faster, easier, and compliant customer journeys with Temenos. Reduce manual effort, streamline complex processes, and create seamless onboarding journeys. With seamless integrations, automated workflows, and real-time data capture, we aim to drive higher conversion rates, cost-efficiency, and customer satisfaction.

Drive greater banking agility and innovation

Temenos Journey Manager helps you launch onboarding journeys faster, designed to reduce time-to-market by up to 75%. Beyond speed, it equips you with the ability to analyze customer behaviour and journey performance, empowering your team to make improvements. This leads to faster delivery and smarter, data-driven refinements for a better onboarding experience.

Create unforgettable experiences at every touchpoint

Provide a seamless, omnichannel onboarding experience that connects prospects and relationship managers across all banking touchpoints. By ensuring consistency and personalization across every channel, you can engage customers more effectively, improve communication, and create a smooth onboarding process that drives long-term customer relationships.

Unlock innovation with leading fintech solutions

Digital customer journeys rely on services such as digital ID, KYC, and risk analysis. Temenos Exchange simplifies this by providing access to a curated list of leading fintech services. This is designed to transform onboarding, enhance compliance, and ensure a smooth, secure experience across all customer touchpoints – saving you and your customers time.

Boost operational efficiency while managing costs effectively

Simplifying the customer journey not only accelerates time-to-market but can also minimize operational costs. With streamlined processes, onboard customers faster, lower overhead expenses, and improve workflow efficiency. This can contribute to increased profitability through more efficient use of resources while also delivering a faster, more integrated customer experience.

Key features of Temenos Journey Manager

Differentiated user experiences and detailed transaction insights power frictionless journeys.

Core independent

Our platform effortlessly integrates with third-party core systems, using open APls without altering back-office systems.

Unlock transaction insights

Temenos Journey Analytics captures transaction data to identify delays and errors, enabling continuous improvement.

Scalable onboarding

Start with a customer journey and easily expand on an extensible platform.

Purpose-built platform

Leverage Journey Manager’s platform for agile, differentiated user experiences and customer engagement.

Real results

Temenos Journey Manager was key to help us to integrate in the back end, with the CRM, the core banking, and the tech partners.

Loïc Tassinari, Digital Experience Manager
Digital Experience Manager, Beyond Bank

Temenos was very supportive from the start, offering real expertise in onboarding and strong knowledge of the Australian financial sector. The flexibility and simple user interface of the solution were impressive, along with the analytics tools that would help us continually enhance our customer experience. Adopting the cloud model was an easy choice, removing all worries about managing infrastructure.

James Tesoriero
Product Development Manager – Platform and Managed Accounts, Hub 24

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Frequently asked questions

In this section, you’ll find answers to some of the most common queries about Temenos Journey Manager. If you don’t find what you’re looking for, feel free to reach out — we’re happy to help!

A digital onboarding platform streamlines the process of acquiring and onboarding new customers by automating workflows, collecting and verifying customer data, and ensuring compliance. It benefits banks by reducing manual processes, increasing efficiency, improving customer experiences, and accelerating time-to-market.

Yes, the platform is designed to integrate seamlessly with your existing core banking systems. Open APIs and flexible integration options ensure smooth data flow between systems without disrupting your current infrastructure.

The platform is highly customizable to suit your bank’s unique requirements. You can design customer journeys tailored to your business, integrate third-party services (such as eSignatures), and configure workflows to meet your bank’s specific needs.