Coordinating digital banking products across lines of business, call centers, digital teams, and IT/Security groups is usually a mix of third-party services and interfaces, none of which get to the depth required to provide a holistic view of the customer. Temenos Infinity Spotlight is a browser-based console that enables this full view – including data-driven app configuration – and integrates with core banking systems and third-party services.
Benefits of Better Digital
way to improve customer service is to empower your employees
customer reason for trusting their bank is how they are communicated with
of customers have access to their screen when contacting the call center
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Temenos sees an opportunity to fundamentally reimagine how to serve the SME sector, to implement an innovative digital-centric and data-driven service that can transform the experience of SMEs.
Open Banking can create groundbreaking shifts in banks’ business models, more innovation and better customer experience. But how quickly are changes taking hold? Where are banks’ focus areas? What role is regulation playing? And what impact has the Coronavirus pandemic had?
Omdia, a leading technology analyst and consulting firm, recognized Temenos as a market leader in the report “Omdia Universe – Selecting a Digital banking Platform” based on its combination of market impact, solution capabilities, and customer experience.
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