Coordinating digital banking products across lines of business, call centers, digital teams, and IT/Security groups is usually a mix of third-party services and interfaces, none of which get to the depth required to provide a holistic view of the customer. Temenos Infinity Spotlight is a browser-based console that enables this full view – including data-driven app configuration – and integrates with core banking systems and third-party services.
Benefits of Better Digital
way to improve customer service is to empower your employees
customer reason for trusting their bank is how they are communicated with
of customers have access to their screen when contacting the call center
Powered by the Temenos Platform
Omdia, a leading technology analyst and consulting firm, recognized Temenos as a market leader in the report “Omdia Universe – Selecting a Digital banking Platform” based on its combination of market impact, solution capabilities, and customer experience.
Rising demand for digital has made competition between incumbent and challenger banks more intense than ever. But who is winning the battle for consumers, and in what areas? Temenos and the Economist Intelligence Unit have sought the answers in a groundbreaking new report.
For mid-size banks, your competitive edge related to personal, friendly and often branch-based service is being contested. Customer satisfaction continues to become synonymous with digital satisfaction. Join Jim Marous, co-publisher of The Financial Brand and Derek Corcoran, Temenos Chief Experience Officer to learn how you can redefine your edge.
Want to Get Started?
Get in touch or download our brochure.