Our annual conference, held in Rome on 20-22 May this year, was our biggest and most successful event ever, drawing over 800 of our customers, partners and investors, as well as press and industry analysts. We were delighted to receive so much positive feedback from attendees, who described TCF as ‘inspirational’, ‘fantastic’, and ‘perfectly organised’.
Our Partner Day
The day before the main event, we held our fourth annual partner day, which was very well attended, with over 200 representatives joining us from 45 institutions. It was a valuable opportunity to interact with our partners, sharing ideas on how we can build on the ways we work together to offer enhanced services to our customers. Our partners also enjoyed the opportunity to learn more about each other, through presentations and lively group discussions. There was a dedicated partner expo area throughout TCF, with each partner having its own stand to meet customers and exhibit the complementary products and services they offer.
Succeeding Through the Digital Revolution
Our CEO, David Arnott, opened the main conference, laying out the threats and opportunities created by the digitization of the banking industry. David spoke about how cloud, mobile, big data and social networks are changing the way we bank and changing our expectations about what we want from our banking providers. He also spoke about how digitization is opening up the industry to greater competition as well as new business models.
He pointed to three areas where banks must raise their game, namely, agility, efficiency and the quality of their digital channels. For each of these areas, David set out how the Temenos solutions could help banks to leverage or build competitive advantage by, for example, taking personalised products to market faster with Arrangement Architecture, or by using Insight to draw actionable intelligence from their data, or being able to offer customers a rich and consistent experience across all digital channels using edgeConnect.
Showcasing Our Product Set
The key messages of David’s well-received speech were substantiated by the Temenos product team, which took to the stage to showcase our product set in a session lasting over three hours. It called upon more than 20 different speakers and featured 22 different product demos, as well as a panel discussion with ABN Amro. Included in this was the launch of Temenos Connect Mobile Banking – the world’s first mobile banking solution to be underpinned by a UXP driving multi-device banking solutions – and four new apps built with Microsoft on Windows 8.
The rest of the main stage presentations developed and reinforced the central theme. We had a presentation from Jim McKelvey, co-founder of Square, who spoke about the challenges of innovating within the conservative milieu of traditional banks. Accenture spoke about the concept of the ‘Everyday bank’, a bank that does much more than transactions, helping its customers to make better decisions as well as introducing them to other products and services. We also had a panel discussion featuring companies such as M-Shwari, nD bancgroup and ME Bank – Temenos customers taking advantage of new technology to challenge the way banking is done today.
Our Client Director, Mike Davis, spoke on Temenos’ record of customer success – the best in our industry. He highlighted the improvements we’ve made across the business at every customer touch point and how this is borne out directly by, for example, the increase in the number of go-lives (132 during 2013) and indirectly, as evidenced by rising customer satisfaction (up 9.8 percentage points in the past 12 months). Mike was joined on stage by Mauritius Commercial Bank, Bank Muscat and al khaliji who shared their positive experiences.
We also launched our ambassador programme – designed to enable our customers to participate in various reference and co-marketing activities that will generate positive exposure for their organisations and consolidate their reputations as thought leaders in their field. During the programme launch, some of our customers provided video testimonials of their experiences of working with us, which we’ll share with you soon.
Specialist Breakout Sessions
Over the two days, we enjoyed 36 different breakouts on a wide variety of topics. We were fortunate to be joined by many of our customers and partners speaking engagingly on topics such as ‘modernising and innovating African banking’, ‘aligning system interaction with customer interaction’, and ‘the new oil – making your data count’. These breakouts allowed us to discuss specialist areas in detail, including interactive Q&A sessions.
Our Customer and Partner Awards
An important part of TCF was our annual customer and partner awards, designed to recognise excellence achieved with our software across a number of different categories.
The customer award winners were as follows:
Excellence in Customer Service
- Banque Cantonale Vaudoise, Switzerland
- Independence Bancshares US
- Banque Raiffeisen, Luxembourg
- Bank Syariah Mandiri, Indonesia
Temenos Chairman’s Award
- Bank of Shanghai
Our Partner Awards Consisted of:
Partner Project of the Year
- National Data Consultant for the T24 rollout at Yemen Bank of Reconstruction
Partner Innovation of the Year
- Microsoft for developing four highly-innovative new apps built on the Windows 8 platform
The Sales Partner of the Year
- P.T. Anabatic Technologies for the third year running for its outstanding efforts in Asia and in particular for its expertise in Islamic Banking.
Complementary Solution Provider Award
- EFS Technology for the second year running for the tight integration of its document management product to T24
TCF Customer Survey
Throughout the event, we conducted a survey to gather customer perspectives on how banks can succeed through the digital revolution. It covered areas such as investment priorities, sources of future competition, likely barriers to adoption of the cloud, and compliance and risk management priorities. We are very grateful to the very many of you who participated, and we’ll be sharing the results of the survey with you in July.