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Temenos and IBSI's white paper, Modernizing Banks in Europe Technology Trends and Challenges for Small and Mid-sized Banks, points out that with revenue slowing down, the emphasis is now, more than ever, on cost efficiency, better risk management, and building a resource-light digital platform for servicing customers.

We all know that disruptive technologies like Cloud/SaaS, Microservices, APIs and AI are having a profound impact on the way banking services are delivered and consumed today. This is leading to the twin trends of digital and open banking, and hence changing the very structure of the banking value chain. Meanwhile, non-traditional entrants like the technology giants, neo-banks and fintechs, are leveraging these technologies to compete in banking, and that too with a cost base 30-60% lower than incumbent banks.

In a new research report sponsored by Temenos, The Economist Intelligence Unit (EIU) analyzed over 10 million personal finance conversations in order to better understand consumer preferences around retail banking