Temenos Unveils the Winners of Its Customer Awards at TCF 2013

Annual awards celebrate outstanding success achieved with Temenos solutions

Press Releases,
Temenos – Company

GENEVA, Switzerland & Abu Dhabi, UAE – 16 May 2013 – last night, at the gala dinner of its annual community forum, TCF2013, Temenos (SIX: TEMN), the market leading provider of mission critical solutions to the financial services industry, awarded prizes to customers who have achieved excellence with its software across a number of different categories.

The category awards winners were as follows:


An award to recognise clients who have used Temenos solutions to differentiate themselves within their market and from their competitors, was presented to Commercial Bank of Africa for the M-Shwari mobile banking offering which, as of April 2013 and only 5 months after launch, had attracted over 3 million customers or 15% of Kenya’s adult population. Leveraging the Temenos Integration Framework, M-Shwari was implemented, integrated and launched in the space of only 5 months, and immediately achieved success having onboarded more than 850,000 customers in the first 3 weeks from go-live, taking more than a KES1bn in new deposits and processing more than 5 million transactions.

Supporting Growth

An award for a bank that has achieved significant growth or built the foundations for faster growth, was awarded to Bank Sinopac following the implementation of T24 to centralise its operations and support the growth of its domestic and foreign operations in Hong Kong, Macau, mainland China, Vietnam and the US. All 129 domestic branches in Taiwan, serving three million customers and processing up to two million transactions per day, went live simultaneously. Through this renovation programme with Temenos, Sinopac has reduced its software and hardware maintenance fees by 50% and built a scalable platform to support its large retail operations and expansion abroad.

Excellence in Customer Service

An award for taking customer service to new levels, was presented to Lao Development Bank (“LDB”), for the extension of its Temenos mobile channel to all smart phone platforms, and the broadening of functionality to provide a complete m-commerce offering. Since 2011, when it implemented Temenos’ basic mobile solution, LDB has forged its place as the banking customer experience leader in Laos. The upgrade in 2012 was a pillar of the bank’s overall modernisation and service upgrade plan. With its enhanced mobile platform which deploys flexible menu structures, LDB can add new services at will, thereby staying ahead of evolving market requirements. Mobile now accounts for more than 5% of all of LDB customers’ fund transfers and 90% of its bill payment transactions, a change in the channel mix which the bank estimates to have reduced operating costs by 15%.

Improved Efficiency

An award for a bank that used Temenos solutions to achieve significant improvements in productivity, was presented to Bank Albilad, a user of Temenos Transact which has continued to extend its usage of the software and which, following a successful upgrade, now runs T24 across all of its retail, corporate, trade finance and treasury functions across more than 250 branches. As a result of consolidating systems and hardware, Albilad has achieved significant improvements in efficiency including reducing its close of business across all branches to less than 40 minutes.

David Arnott, CEO of Temenos, said:

It is a great pleasure to announce the Temenos customer awards for 2013. We invest significantly more than our peers in R&D to ensure our products combine the richest functionality with the most modern, flexible architecture. We also work hard to ensure that our customers extract the full value of their investments. This is why we have the best record of customer success in our industry and these awards reflect the impressive achievements of our customers. I extend my personal congratulations to the winners and I thank them for their support.

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