The European banking industry has been going through a difficult phase over the last couple of years, with declining profit margins driven by lower interest rates and an increase in credit losses.
White Papers and Reports
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White Paper and Report
Open Banking can create groundbreaking shifts in banks’ business models, more innovation and better customer experience. But how quickly are changes taking hold? Where are banks’ focus areas? What role is regulation playing? And what impact has the Coronavirus pandemic had?
Open banking which is based on data sharing, is an unlikely short-lived trend and is gaining momentum in Asia Pacific. In this white paper, a joint venture by Microsoft, Linklaters and Accenture, explores the various drivers behind open banking in Asia Pacific, as well as the challenges financial institutions and regulators will have to address to ensure all participants can reap the benefits.
This must read research by Vanson Bourne shows that having digital onboarding options is a key factor in SME customers’ loyalty towards a bank.
The online onboarding process is the first customer experience your business prospects have with your institution, so the experience has to be positive.