Finews Industry Interview – CX in Swiss Banking (German)

This interview discusses how Customer Experience must shift to Customer Centricity in Swiss Banks. Experts of Deloitte, Salesforce and Temenos give insights into the technological aspects of this topic.

Watch the on-demand version by clicking on the video. In this Industry interview Claude Baumann from Finews.Ch is speaking to Cyrill Kiefer from Deloitte, Philipp Thomys from Salesforce and Holger Lehmann from Temenos. The interview was first broadcasted on 24. November 2021 in German language. Get in touch to discuss Salesforce/Temenos in Switzerland.