Improving the quality of client services while reducing the exposure risk
“Businesses on every continent rely on Atradius to support their international and domestic trading activities. Headquartered in Madrid, Spain, and operating in more than 50 countries, the company is one of the largest trade credit insurance providers in the world, offering tailored services that help small, medium, and large enterprises to protect themselves against risk from their debtors.
Atradius identified that using innovative machine learning tools to analyze credit applications would reduce the manual workload for underwriters, and accelerate assessment workflows while reducing claims.
Atradius chose to deploy the Temenos self-service Explainable AI (XAI) platform due its high accuracy as well as being the only one that generate XAI models and could explain the decisions made by AI. Implementing Temenos XAI was a smooth process, and Temenos provided excellent support throughout. The Temenos XAI models helped Atradius to refine and improve the accuracy of the predictive models. The solution has gained the confidence of Atradius underwriters (where the solution also provides information on the reasoning behind the recommendation in plain language) and now plays an integral role in their workflows.
Atradius work with Temenos has been a huge success, helping to improve the quality of Atradius client services, reduce their exposure to risk, and strengthen their market position.”