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New account acquisition has always been the main area of focus for financial institutions, as well as one of their main challenges – and in an increasingly digital world this challenge takes on new dimensions. Successful acquisition of new small business and corporate customers requires banks to deliver the right type of user experience: and customers’ expectations of that experience are more demanding than ever before.
Onboarding is a critical component of overall user experience, yet it is an area where most banks admit they are not where they want to be. Onboarding continues to be challenged by manual processes and paper exchanges, with the same information being collected several times. Such experiences lead to customer frustration and often process abandonment.
This webinar from Finextra in association with Temenos (formerly Avoka) will bring together expert speakers from Temenos, Aite Group, and Lloyds Banking Group to explore the growing focus on improving the user experience for small business and corporate customers – and the critical role of onboarding in achieving this goal. The discussion will examine banks’ key challenges, customer expectations, and the ways in which technology is evolving to reduce abandonment and address new market demands.
Research Director – Finextra
Senior Vice President, Product – Temenos
Research Director – Aite Group
Transition Lead – Lloyds Banking Group
This webinar from Finextra will explore the growing focus on improving user experience for small business and corporate customers.
Join Celent analyst Patty Hines as she identifies best practices uncovered from her research and provides detail on the HSBC Global Commercial Onboarding project earning the 2018 Model Bank award. She will highlight how HSBC cut onboarding time from weeks to days across 40 countries.
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