Finn AI named a 2019 Cool Vendor in AI for Banking and Investment Services by Gartner

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VANCOUVER; May 7, 2019 – Finn AI, the world’s leading AI-powered conversational banking technology provider has been named a Cool Vendor in the Cool Vendors in AI for Banking and Investment Services report by technology firm, Gartner. Inc.

Finn AI was one of five vendors recognized in the report. According to the report: “We identify emerging vendors using AI-based technologies for banking and investment services that technology and service providers seeking to develop artificial intelligence tools should watch these vendors.”

A full complimentary copy of the report is available now and includes an overview of why Gartner thinks each vendor is cool, their challenges, and who should care.

Saniye Alaybeyi, Senior Director Analyst at Gartner, as a report author along with Moutusi SauErick BrethenouxStessa CohenNaresh Singh, wrote, “In terms of artificial intelligence (AI) digital maturity, banks are starting to ramp up their adoption rate, which is at 37 percent, higher than in earlier years. Customer experience is one of the top three business drivers for retail banks, and most of the adoption is still focused on chatbots in banking. AI tools are increasingly showing up in products and services that provide efficient ways for banks to absorb the solutions across their activities.”

“We are seeing rapid adoption of Conversational AI in banking to improve digital self-serve capabilities and assist with product discovery and sales,” said Jake Tyler, CEO at Finn AI. “Banks are increasingly seeing value in our deep vertical focus, aggregated learning model, and managed service approach that provides them with a quality solution without taking on huge build and ongoing maintenance costs. We are honored to be recognized in this report by Gartner Inc.”

Finn AI currently works with banks around the world including: ATB Financial, Bank of Montreal (BMO), and Banpro; as well as challenger banks Fidor Bank and TymeBank.

Most recently, Finn AI partnered with TymeBank in South Africa to develop Max, a conversational assistant dedicated to helping consumers learn about their money including how they can enhance their financial profile, improve their credit score, and get ahead using goal-based savings. Max is available within the TymeCoach Android and iOS apps as well as in Facebook Messenger and Facebook Messenger Lite. Read more on our work with TymeBank.

Finn AI also announced their partnership with Fidor Bank and Fidor Solutions in Germany. Finn AI worked with Fidor Bank to develop Ruby, the Fidor Bank customer experience chatbot that greets visitors on the Fidor Bank website, answering questions and providing information. With Fidor Solutions, Finn AI has integrated their conversational AI within the fidorOS, a proven, open banking platform that helps companies build and run a fully digital bank. Read more on our work with Fidor.

Gartner, “Cool Vendors in AI for Banking and Investment Services” Moutusi Sau, Erick Brethenoux, Stessa Cohen, Saniye Alaybeyi, Naresh Singh, 24 April 2019 (ID: G00382916)


Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, express or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

The news was originally published on Finn AI website on May 9, 2019.

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