Join Our Experts
Watch this webinar with Finextra, Temenos (formerly Avoka), Vanson Bourne, and Metro Bank to understand SME banking frustrations. Understanding the behavior and challenges of your business customers is the recipe for providing successful banking services, and to winning new business customers.
Business customers expect bank services to be multi-channel and automated, together with human interaction. However, in most cases, there is a sizable divide between what business customers want and what their bank is making available to them leading to customer frustration, and process abandonment.
Based on Vanson Bourne survey findings, topics for discussion include:
- What SME’s think of their banks
- SME’s business issues and challenges and how to overcome them
- Recommendations for servicing SME’s
Content Director – Finextra
Project Manager – Vanson Bourne
Head of Business Propositions – Metro Bank
Chief Experience Officer – Temenos
Join this 3-part series to find out firsthand how institutions of all sizes are navigating the new normal. For bank execs by bank execs, this series features practical conversations with leading American bank execs. Join your peers and become part of the conversation.
Open banking which is based on data sharing, is an unlikely short-lived trend and is gaining momentum in Asia Pacific. In this white paper, a joint venture by Microsoft, Linklaters and Accenture, explores the various drivers behind open banking in Asia Pacific, as well as the challenges financial institutions and regulators will have to address to ensure all participants can reap the benefits.