How Banks Can Win New Small Business Customers

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Join Our Experts

Watch this webinar with Finextra, Temenos (formerly Avoka), Vanson Bourne, and Metro Bank to understand SME banking frustrations. Understanding the behavior and challenges of your business customers is the recipe for providing successful banking services, and to winning new business customers.

Business customers expect bank services to be multi-channel and automated, together with human interaction. However, in most cases, there is a sizable divide between what business customers want and what their bank is making available to them leading to customer frustration, and process abandonment.

Based on Vanson Bourne survey findings, topics for discussion include:

  • What SME’s think of their banks
  • SME’s business issues and challenges and how to overcome them
  • Recommendations for servicing SME’s

Register Below

Gary Wright

Gary Wright

Content Director – Finextra

Charlie Wood

Charlie Wood

Project Manager – Vanson Bourne

Jo MacDonald

Jo MacDonald

Head of Business Propositions – Metro Bank

Derek Corcoran

Derek Corcoran

Chief Experience Officer – Temenos


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White Paper

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Open banking which is based on data sharing, is an unlikely short-lived trend and is gaining momentum in Asia Pacific. In this white paper, a joint venture by Microsoft, Linklaters and Accenture, explores the various drivers behind open banking in Asia Pacific, as well as the challenges financial institutions and regulators will have to address to ensure all participants can reap the benefits.