Join Our Experts
Watch this webinar with Finextra, Temenos (formerly Avoka), Vanson Bourne, and Metro Bank to understand SME banking frustrations. Understanding the behavior and challenges of your business customers is the recipe for providing successful banking services, and to winning new business customers.
Business customers expect bank services to be multi-channel and automated, together with human interaction. However, in most cases, there is a sizable divide between what business customers want and what their bank is making available to them leading to customer frustration, and process abandonment.
Based on Vanson Bourne survey findings, topics for discussion include:
- What SME’s think of their banks
- SME’s business issues and challenges and how to overcome them
- Recommendations for servicing SME’s
Content Director – Finextra
Project Manager – Vanson Bourne
Head of Business Propositions – Metro Bank
Chief Experience Officer – Temenos
Temenos sees an opportunity to fundamentally reimagine how to serve the SME sector, to implement an innovative digital-centric and data-driven service that can transform the experience of SMEs.
The European banking industry has been going through a difficult phase over the last couple of years, with declining profit margins driven by lower interest rates and an increase in credit losses.
Join Peter DeMars, CFE UMB Bank, Adam Miller, Temenos and Matt Johnson, TransUnion as they discuss growing consumer expectations for seamless and safe transactions through digital channels amid the recent COVID-19 pandemic and how financial institutions are rising to the challenge.