Webinars

Delivering the Onboarding Experience Your SMEs and Business Customers Expect

Finextra Logo

Join Our Experts

New account acquisition has always been the main area of focus for financial institutions, as well as one of their main challenges – and in an increasingly digital world this challenge takes on new dimensions. Successful acquisition of new small business and corporate customers requires banks to deliver the right type of user experience: and customers’ expectations of that experience are more demanding than ever before.

Onboarding is a critical component of overall user experience, yet it is an area where most banks admit they are not where they want to be. Onboarding continues to be challenged by manual processes and paper exchanges, with the same information being collected several times. Such experiences lead to customer frustration and often process abandonment.

This webinar from Finextra in association with Temenos (formerly Avoka) will bring together expert speakers from Temenos, Aite Group, and Lloyds Banking Group to explore the growing focus on improving the user experience for small business and corporate customers – and the critical role of onboarding in achieving this goal. The discussion will examine banks’ key challenges, customer expectations, and the ways in which technology is evolving to reduce abandonment and address new market demands.

Register Below

Thea George

Thea George

Research Director – Finextra

Steve Demchuck

Steve Demchuck

Senior Vice President, Product – Temenos

Christine Barry

Christine Barry

Research Director – Aite Group

Lloyds Banking Group Logo

Dan Wilkinson

Transition Lead – Lloyds Banking Group

Video

Silkbank – Video Testimonial

Silkbank, a leading commercial and Islamic bank in Pakistan, recently went live with Temenos Infinity to accelerate its digital transformation initiatives. Learn in this video how Silkbank is making life better for its customers.
Video

Making Corporate Banking End to end

Corporate banking is enjoying record growth as banks choose to focus on the sector and produce better and more holistic offers across the various product lines in the sector. Watch this session to learn about new corporate credit facilities, including club loans and pricing grids, and how they enable banks to offer relevant and innovative solutions to corporates.