Delivering the Onboarding Experience Your SMEs and Business Customers Expect
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New account acquisition has always been the main area of focus for financial institutions, as well as one of their main challenges – and in an increasingly digital world this challenge takes on new dimensions. Successful acquisition of new small business and corporate customers requires banks to deliver the right type of user experience: and customers’ expectations of that experience are more demanding than ever before.
Onboarding is a critical component of overall user experience, yet it is an area where most banks admit they are not where they want to be. Onboarding continues to be challenged by manual processes and paper exchanges, with the same information being collected several times. Such experiences lead to customer frustration and often process abandonment.
This webinar from Finextra in association with Temenos (formerly Avoka) will bring together expert speakers from Temenos, Aite Group, and Lloyds Banking Group to explore the growing focus on improving the user experience for small business and corporate customers – and the critical role of onboarding in achieving this goal. The discussion will examine banks’ key challenges, customer expectations, and the ways in which technology is evolving to reduce abandonment and address new market demands.
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Featured Speakers
Thea George
Research Director – Finextra
Steve Demchuck
Senior Vice President, Product – Temenos
Christine Barry
Research Director – Aite Group
Dan Wilkinson
Transition Lead – Lloyds Banking Group