White Paper
Banks are bullish that artificial intelligence will help them achieve their business priorities, fueling back-office efficiency gains, product innovation and new business models. Our recent survey with The Economist Intelligence Unit (EIU) found technology decision-makers have a “clear strategy” for using AI to achieve their goals – balancing business benefits against increasing complexity and risk. But on which business areas are banks focusing their AI investments, what barriers to adoption remain and what is the role of explainable AI in the future of banking?