Live Webinar: 25th March, 3pm GMT
The customer is top of the agenda for banks and financial institutions. The emergence of digital-savvy customers with huge expectations has revolutionized competition and increased customer churn.
In this webinar, we will share a fresh perspective on the criticality of customer retention and how digital technology can help in developing an effective strategy. While banks have been successful in some of their customer retention strategies, there are a few market-centric challenges that they need to consider. These will strengthen their strategies and provide them with sustainable and profitable customer relationships.
- Open Banking Regulation
- Finding out what your customer wants
- What your customers love about your competition
- Macro-economic challenges
- Shorter Customer Lifetime Value
They will be sharing suggestions from their long and deep experience as experts on international banking customer retention.
Bernardo Oliveira,Head of Digital, Temenos
Throughout his career, Bernardo has been advising financial institutions on digital transformation and fintech strategies on behalf of the biggest digital banking platforms in the world. He leads engagements with banks around the globe with a customer-first mindset, ensuring each solution is crafted to deliver real-life value. Passionate for digital, he previously founded and ran a mobile-centric digital transformation company and has evangelised organisations across multiple countries on the path to customer relevance and digital impact.
Vipin Vishwanathan, Senior Lead Analyst, IBS Intelligence Ltd
IBS Intelligence is one of the world’s leading FinTech research and analyst firms. With a range of over 300 reports covering every major banking technology, the iconic IBS Journal, the Annual Sales League Table, and a host of value-added-services.
Vipin has over ten years of experience in strategy consulting, market intelligence research and analyst support for the financial services and fintech industry globally as a senior lead analyst at IBS. He has a deep understanding of core banking and digital banking systems and has been actively tracking the Open Banking initiative across Europe and other key markets. As an SME, Vipin regularly contributes to the iconic IBS Journal and has been leading the IBS Intelligence Global Sales League Table initiative – an annual benchmarking of banking technologies suppliers based on their yearly sales performance.