As a digital-only credit union, Pennsylvania State Employees Credit Union (PSECU)’s mission is to invest in great experiences and convenience rather than branches. Therefore, it was essential for them to deliver a best-in-class digital loan application experience.
They wanted to provide streamlined customer experience, with rapid decisioning and end-to-end digital journey, from applying through the funding of the loan.
Learn how they achieved auto decision rates of 30-70% and loan application to funding time of just 3-15 minutes, increasing staff efficiency and customer experience.
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