As its previous banking solutions reached end of life, Coast Capital seized the opportunity to refresh its core environment and introduce more business and product flexibility for its 595,000 members. The credit union—the largest in Canada by membership—deployed Temenos Transact for retail banking, gaining the ability to perform in-depth analysis of customer data that would shape its growth. Armed with deep insights into member preferences, Coast Capital is rolling out more personalized services, ensuring greater customer satisfaction today and in the future.

Temenos comes to us with solutions, with ideas and they actually really understand where we are going and understand how the product can serve our members better.”

Jeff Wong, Chief Business Transformation Officer at Coast Capital Savings