The first B Corp bank in Australia, Beyond Bank, is 100% owned by its customers. The bank is dedicated to the well-being of both its clients and the communities while offering its customers a better rate, fairer fees, responsible lending, superior customer service, and a multi-award-winning internet banking and mobile app.
As a B Corp. bank, Beyond Bank is certified as a business that meets high standards of social and environmental impact, ensuring its practices and outputs benefit all people, communities, and the planet. The bank is committed to supporting and helping the community thrive.
Temenos Journey Manager was key to help us to integrate in the back end, with the CRM, the core banking, and the tech partners.”Loïc tassinari, Digital Experience Manager at Beyond Bank
Beyond Bank wanted to ensure customers trying to open accounts via their mobile phones enjoyed a straightforward, friction-free experience. It is important to provide clients with more cognitively light digital experiences. To develop a new omnichannel acquisition journey for its products and services, Beyond Bank implemented Temenos digital banking. After integrating the Temenos platform with its core banking and identity verification systems, Beyond Bank launched a single, mobile-friendly onboarding process for nine separate products.
Beyond Bank offers multiple ways for client interaction, whether via local branches, call centers, or through the award-winning internet banking and mobile app. User feedback has been overwhelmingly positive, and the bank uses the highly scalable Temenos solution to support a further 80 account servicing processes. Thanks to the Temenos Journey Manager online form at Beyond Bank is simple and quick to use, enabling customers to open a membership in under 10 minutes.