Temenos Infinity Engage

Familiar social messaging style interface where customers can interact with their personal agents via messages or phone. If an agent is not available, customers have the option to speak with someone else or send a message to be contacted once their agent is available. Conversation history is persisted to go back in time and see previous messages.

Agents can have an overview of all ongoing customer conversations, add notes to the conversation and send individual or mass messages. The solution also enables agents to bring other peers with specialist skills into the conversation (e.g., Mortgage Lending).

Managers and team leads can monitor ongoing conversations between customers and agents. Organize your agents by creating teams and managing access permissions. Reassign conversations to increase productivity and customer satisfaction.

Agents can manage and update their profile information (e.g. profile picture, bio, interest, expertise, etc.) to help customers choose the agent they think is the best fit for them.

Customers can choose the agent they think is the best fit for them and their finances based on the agents’ profile information. They can easily swap to a different agent if their needs or circumstances change.

Customers and agents can exchange secure files through the Temenos Infinity Engage application (e.g. contracts, KYC documents, etc) making it easy to execute account servicing actions digitally.

Temenos Infinity Engage is a mobile responsive application branded for your institution. The application has strong security and offers different authentication methods. New users can be onboarded easily.

Temenos Infinity Engage can be deployed as a standalone app or as an integrated part of the Temenos Infinity Retail Banking solution.

Bank employees can leverage the built-in analytics capability of Temenos Infinity Engage to analyze trends within the customer base and identify opportunities to improve the customer service.