BforBank is the Crédit Agricole Group’s online bank. Founded in 2009, it operates in France and Germany and supports Crédit Agricole’s broader European digital banking strategy.

BforBank provides digital banking services through its mobile platform, offering everyday banking products, savings accounts, and 24/7 customer support. Its account offering includes the BforBASIC card and the BforZEN card, along with regulated savings products such as Livret A, LDDS, life insurance, etc. BforBank also offers consumer loans.

The bank continues to expand its product portfolio as part of its long-term growth plans. BforBank is labeled Digital Responsible Level 2.

Driving Transformation Through Cloud-Native Banking and Scalable Innovation

At the heart of BforBank’s operations is Temenos Core software, which has supported the bank’s back-office functions since the very beginning. As the banking industry evolved toward greater collaboration and digital agility, BforBank recognized the need to challenge its initial technology choices. BforBank undertook an extensive assessment, exploring multiple software providers using proof of concept trials on Google Cloud. After thorough evaluation, Temenos was chosen for its ongoing commitment to building an open and secure cloud banking platform that enables banks to efficiently assemble and deliver services at scale.

Moving to Temenos on Google Cloud will empower BforBank with hyperscale agility, flexibility, and scalability, enabling it to accelerate the launch of innovative services, while significantly reducing operational costs. Transitioning from an on-premise implementation to a fully cloud-native, API-first architecture positions the bank to seize new growth opportunities and achieve greater efficiency at scale.

BforBank’s vision is ambitious: it aims to reach three million customers by 2030 and expand its footprint beyond France into multiple international markets.  By harnessing its digital-first strategy and advanced technology stack, the bank is poised to transform its business model and deliver exceptional customer experiences across borders.

Automating Payments for Enhanced Efficiency and Scalable Growth

Recently, BforBank extended its partnership with Temenos by adopting the Temenos Payments Hub. This decision was driven by the desire to eliminate manual processes and accelerate straight-through processing (STP) across various asset classes. BforBank sought to leverage native automation capabilities within Temenos, rather than develop workflows internally – a strategy designed to protect the long-term viability and upgradability of its systems.

By relying on proven, upgradable technology, the bank aimed to maximize the benefits of its existing Temenos core banking solution, improve return on investment, and reduce manual intervention in payments management and SEPA direct debit processing.

BforBank’s journey with Temenos Core on Google Cloud and Temenos Payments Hub showcases how a forward-thinking digital bank can harness composable banking and cloud innovation to drive operational excellence, accelerate growth, and redefine customer empowerment in the financial sector. These strategic technology choices highlight BforBank’s unwavering commitment to leveraging leading-edge technology to deliver superior banking experiences and sustain long-term growth.

BforBank Cloud Migration and Payment Modernization in Digital Banking Paris, France At a Glance • Migrating core banking infrastructure to a cloud-native, API-first architecture on Google Cloud • Enabled faster launch of innovative digital banking services while reducing operational costs • Adopted Temenos Payments Hub to automate payment workflows and reduce manual processing • Aims at Improving straight-through processing (STP) across SEPA direct debit and payments management • Enhancing scalability to support international expansion BforBank is the Crédit Agricole Group’s online bank. Founded in 2009, it operates in France and Germany and supports Crédit Agricole’s broader European digital banking strategy. BforBank provides digital banking services through its mobile platform, offering everyday banking products, savings accounts, and 24/7 customer support. Its account offering includes the BforBASIC card and the BforZEN card, along with regulated savings products such as Livret A, LDDS, life insurance, etc. BforBank also offers consumer loans. The bank continues to expand its product portfolio as part of its long-term growth plans. BforBank is labeled Digital Responsible Level 2. https://vimeo.com/1094014151/8b8361059c PLACEHOLDER https://vimeo.com/1124259931/df78107869 bank Pioneering Composable Digital Banking in Saudi Arabia Riyadh, Saudi Arabia Watch video BFor Bank Logo The banking world is changing fast. After years of successful operations and ahead of new strategic initiatives, we wanted to challenge our initial choices. We initiated a complex process and tested several software vendors with proof of concept on Google Cloud. Temenos was just the obvious choice, having invested relentlessly during the past years to deliver the most open and secure cloud banking platform for composing and deploying banking services at scale.” Pascal Luigi, Deputy CEO of BforBank There were vendors pitching very aggressively, but with no track record in our market. And you can’t risk that. For a massive project like this, you need someone you can trust.” – Amr El-Garhy, CEO & MD, MIDBANK Automating Payments for Enhanced Efficiency and Scalable Growth Temenos was attentive at the moments that really mattered.They brought in more resources when needed, stayed close to the project, and showed genuine commitment to our success.” – Amr El-Garhy, CEO & MD, MIDBANK Selecting Temenos Payments Hub was a natural progression for us. Its native automation and seamless integration with our Temenos core banking stack empower our teams to focus on innovation rather than manual processing. We’re confident this will help us deliver faster, more reliable payment services to our customers as we scale across new markets.” Pascale Monnerie, Head of Banking Platform at BforBank We’re seeing the benefits, and now we’re thinking about how to lead the next wave of innovation. Now is the time to push forward.” – Amr El-Garhy, CEO & MD, MIDBANK   We have proudly partnered with: The outcome of that exercise was the selection of Facilities Lending and Club Loan modules of Arrangement Architecture (AA), that are offered within Temenos Core. Temenos went on to lead the business requirements design phase, with Systems Arabia (formerly NDC) providing implementation support and integration expertise. Go-live was achieved in November 2024, with immediate results Recently, BforBank extended its partnership with Temenos by adopting the Temenos Payments Hub. This decision was driven by the desire to eliminate manual processes and accelerate straight-through processing (STP) across various asset classes. BforBank sought to leverage native automation capabilities within Temenos, rather than develop workflows internally – a strategy designed to protect the long-term viability and upgradability of its systems. By relying on proven, upgradable technology, the bank aimed to maximize the benefits of its existing Temenos core banking solution, improve return on investment, and reduce manual intervention in payments management and SEPA direct debit processing. ITSS provides high-quality services for banks with Temenos Transact in parts of Africa, Middle East, Asia and Latin America. Learn more about ITSS BforBank’s journey with Temenos Core on Google Cloud and Temenos Payments Hub showcases how a forward-thinking digital bank can harness composable banking and cloud innovation to drive operational excellence, accelerate growth, and redefine customer empowerment in the financial sector. These strategic technology choices highlight BforBank’s unwavering commitment to leveraging leading-edge technology to deliver superior banking experiences and sustain long-term growth. ITSS provides high-quality services for banks with Temenos Transact in parts of Africa, Middle East, Asia and Latin America. Learn more about ITSS We have proudly partnered with: ITSS provides high-quality services for banks with Temenos Transact in parts of Africa, Middle East, Asia and Latin America. Learn more about ITSS Woman on phone leaning against wall Banking solutions for all segments Empowering banks across segments with scalable, innovative, and efficient solutions. Explore our solutions Explore our solutions Hamilton Reserve Bank strives to create products tailored to meet the unique requirements of its global clients that value speed, safety, and privacy. Similarly, the bank aims to make every client interaction an easy, fast, secure, and frictionless experience — from new account onboarding 100% online to fast payments executed in seconds and 24/7 digital access allowing multiple signers and controls in omnibus accounts; all backed up with robust security, privacy, and top compliance measures. The bank chose Temenos for its highly reputable and dependable core banking system with exceptional transaction and real-time monitoring capabilities demanded by large global correspondent banks. “Our previous core banking tools had limited integration capabilities,” adds Akinnia Glasgow. “Key processes such as manual client onboarding could take 5 days for staff to approve account applications. As customer onboarding exploded with many new account applications waiting to be processed, we had to scale our global operations through a fresh approach. The flexible Temenos modules became our solution after we had rejected many others. We signed an 11-year agreement with Temenos as a key partner and devoted a US$30 million IT budget to build a large bank well positioned to serve a worldwide client base. We are very pleased and have not looked back since.” ITSS provides high-quality services for banks with Temenos Transact in parts of Africa, Middle East, Asia and Latin America. Learn more about ITSS Woman on phone leaning against wall Banking solutions for all segments Empowering banks across segments with scalable, innovative, and efficient solutions. Explore our solutions Woman on phone leaning against wall Banking solutions for all segments Empowering banks across segments with scalable, innovative, and efficient solutions. Explore our segments Measurable impact The results have been swift and significant. MIDBANK has the ability to work on reducing transaction processing times and annual saving in operational cost, and improving in customer satisfaction. Customers will benefit in the coming period from faster services, better product availability, and a more modern digital experience. It is an artistic expression of how digital transformation reshapes end users’ financial lives—through cutting-edge technological innovations, accelerated service delivery, and enhanced user experience. It reflects the dual mission of driving operational efficiency and reinforcing regulatory compliance, as pivotal forces for sustainable economic growth and inclusive development, in alignment with Egypt Vision 2030 and the Central Bank of Egypt. Internally, automation has decreased the reliance on manual operations, freeing staff to focus on higher-value tasks. “The capacity in the system is so strong and robust that it helps us resolve things much more quickly,” Amr said. Explore our segments Woman writing on clipboard at desk Customer Success Stories Real stories of transformation with Temenos solutions. Read more success stories Woman on phone leaning against wall Woman writing on clipboard at desk Customer Success Stories Real stories of transformation with Temenos solutions. Read more success stories Banking solutions for all segments Empowering banks across segments with scalable, innovative, and efficient solutions. Explore our segments Woman writing on clipboard at desk Customer Success Stories Real stories of transformation with Temenos solutions. Read more success stories Our payments business is not simple. We need a payment hub that can manage third-party flows, and Temenos Payments gave us the flexibility to build around that complexity.” Sophoklis Argyrou, CEO of Bank of Beirut UK. The bank worked closely with LTIMindtree, Temenos’ preferred partner in the region. “LTIMindtree delivered the project with professionalism and care. We had confidence in them from the start, and they validated that confidence throughout,” Sophoklis said. “For this transformation, tight collaboration was essential,” said Hemal Jayasinghe, Chief Business Officer, at LTIMindtree. “Bank of Beirut UK, Temenos, and our delivery team worked as one from day one – aligning on priorities, managing the regulatory environment, and solving challenges together.” ITSS provides high-quality services for banks with Temenos Transact in parts of Africa, Middle East, Asia and Latin America. Learn more about ITSS Woman on phone leaning against wall Temenos Wealth Management A single platform of independent capabilities unifying digital, portfolio management, data, and core for wealth and private banking. Explore our solution Woman writing on clipboard at desk Data Hub Transform banking with real-time data, AI acceleration, and seamless integration. Explore our solution ITSS provides high-quality services for banks with Temenos Transact in parts of Africa, Middle East, Asia and Latin America. Learn more about ITSS Woman on phone leaning against wall Banking solutions for all segments Empowering banks across segments with scalable, innovative, and efficient solutions. Explore our segments Woman writing on clipboard at desk Customer Success Stories Real stories of transformation with Temenos solutions. Read more success stories Woman on phone leaning against wall Explore our segments Woman writing on clipboard at desk Customer Success Stories Real stories of transformation with Temenos solutions. Read more success stories Core Banking Consistently deliver innovative, modular and comprehensive core banking. Explore our solution Team sitting at desk behind glass wall Financial Crime Mitigation A single product family for fast compliance, protection and time to value. Explore our solution Moving to Temenos on Google Cloud will empower BforBank with hyperscale agility, flexibility, and scalability, enabling it to accelerate the launch of innovative services, while significantly reducing operational costs. Transitioning from an on-premise implementation to a fully cloud-native, API-first architecture positions the bank to seize new growth opportunities and achieve greater efficiency at scale. BforBank’s vision is ambitious: it aims to reach three million customers by 2030 and expand its footprint beyond France into multiple international markets.  By harnessing its digital-first strategy and advanced technology stack, the bank is poised to transform its business model and deliver exceptional customer experiences across borders. Close ties Temenos offered MIDBANK more than just software. Its local presence, proven track record in Egypt, and strong ecosystem of partners brought credibility and confidence to a high-stakes transformation. Banking solutions for all segments Empowering banks across segments with scalable, innovative, and efficient solutions. b Customer Success Stories Real stories of transformation with Temenos solutions. Read more success stories Real impact, right away The project went live in just over 12 months. And while formal ROI assessments are scheduled for the next phase, the immediate feedback has been clear – especially from frontline teams. “The trade finance team told us straight away – it’s more capable, more efficient,” Sophoklis shared. “They can process faster and with more confidence.” Operationally, the system has already unlocked key improvements: Dramatically expanded management information (MI) and reporting capabilities Significantly improved data visibility across operations “The data visibility is miles ahead of what we had before,” Sophoklis said. “The MI potential is limitless. Control and security have also improved, giving senior leadership greater confidence. “We feel more secure, knowing we’re operating on an up-to-date platform with proper controls,” added Sophoklis. A platform built for ambition The transformation is about more than modernization – it’s about enabling a different kind of bank. While 80–85% of the business today remains wholesale-focused, the target is to reach a 60/40 split between wholesale and retail/private banking. “We’re expanding our offering to the Lebanese diaspora – high-net-worth clients who want a secure, personalized service,” Sophoklis explained. “The new platform gives us the agility to grow without compromising our core.” The goal is clear: grow the customer base threefold within three to five years, starting from mid-2026. A true partnership and a path forward ITSS provides high-quality services for banks with Temenos Transact in parts of Africa, Middle East, Asia and Latin America. Learn more about ITSS Woman on phone leaning against wall Banking solutions for all segments Empowering banks across segments with scalable, innovative, and efficient solutions. Explore our segments Woman writing on clipboard at desk Customer Success Stories Real stories of transformation with Temenos solutions. Read more success stories Woman on phone leaning against wall Banking solutions for all segments Empowering banks across segments with scalable, innovative, and efficient solutions. Explore our segments Woman writing on clipboard at desk Customer Success Stories Real stories of transformation with Temenos solutions. Read more success stories Core Banking Consistently deliver innovative, modular and comprehensive core banking. Explore our solution Team sitting at desk behind glass wall Financial Crime Mitigation A single product family for fast compliance, protection and time to value. Explore our solution Woman on phone leaning against wall Banking solutions for all segments Empowering banks across segments with scalable, innovative, and efficient solutions. Read more about Google Cloud Woman writing on clipboard at desk Customer Success Stories Real stories of transformation with Temenos solutions. Read more success stories Woman on phone leaning against wall Banking solutions for all segments Empowering banks across segments with scalable, innovative, and efficient solutions. Explore our segments Woman writing on clipboard at desk Customer Success Stories Real stories of transformation with Temenos solutions. Read more success stories Woman on phone leaning against wall Banking solutions for all segments Empowering banks across segments with scalable, innovative, and efficient solutions. Explore our segments Woman writing on clipboard at desk Customer Success Stories Real stories of transformation with Temenos solutions. Read more success stories Woman on phone leaning against wall Core Banking Consistently deliver innovative, modular and comprehensive core banking. Explore our solution Team sitting at desk behind glass wall Financial Crime Mitigation A single product family for fast compliance, protection and time to value. Explore our solution Woman on phone leaning against wall Banking solutions for all segments Empowering banks across segments with scalable, innovative, and efficient solutions. Learn more about LTIMindtree Woman writing on clipboard at desk Customer Success Stories Real stories of transformation with Temenos solutions. Read more success stories At the heart of BforBank’s operations is Temenos core banking software, which has supported the bank’s back-office functions since the very beginning. As the banking industry evolved toward greater collaboration and digital agility, BforBank recognized the need to challenge its initial technology choices. BforBank undertook an extensive assessment, exploring multiple software providers using proof of concept trials on Google Cloud. After thorough evaluation, Temenos was chosen for its ongoing commitment to building an open and secure cloud banking platform that enables banks to efficiently assemble and deliver services at scale. https://vimeo.com/1158984519/4d72d33443 SS For Sophoklis, the transformation is as much about partnership as it is about product. “Temenos didn’t just sell us software. They supported us through a complex journey – technically and strategically,” he said. Looking ahead, the bank plans to build on this foundation with greater automation, product innovation, and data-led insights. One area of potential evolution: regulatory reporting. With its modern platform live, a trusted partner ecosystem in place, and an ambitious strategy for expansion, Bank of Beirut UK is positioned to lead – efficiently, securely, and at scale. “This is just the beginning,” Sophoklis said. “We now have a foundation that supports where we’re going – not just where we’ve been.” We have proudly partnered with: LTI Mindtree logo Woman on phone leaning against wall Core Banking Consistently deliver innovative, modular and comprehensive core banking. Explore our solution Team sitting at desk behind glass wall Financial Crime Mitigation A single product family for fast compliance, protection and time to value. Explore our solution Driving Transformation Through Cloud-Native Banking and Scalable Innovation Google Cloud logo Read more about Google Cloud Google Cloud logo

Connecting continents through finance

Bank of Beirut UK is a specialist trade finance bank with a unique footprint. Based in London and regulated by the Bank of England, it plays a key role in connecting banking corridors between Europe, the Middle East, Asia, and Africa.

“Our core business is correspondent banking and trade finance,” said Sophoklis Argyrou, CEO of Bank of Beirut UK. “We act as a gateway for regional banks wanting to finance exports into Africa and the Middle East. Today, we work with over 300 banks across these corridors.”

While this wholesale network remains central, the bank also serves a specific and growing segment: the Lebanese diaspora – typically high-net-worth individuals in West Africa, MENA, and Lebanon. Sophoklis sees this group as a cornerstone of future growth.

Time for change

While the bank’s previous systems were functional, they lacked the capabilities to enable modernization at scale. Enhancements were costly, operational visibility was limited, and compliance demands were growing.

“We felt the systems no longer gave us what we needed – from performance to security to reporting,” Sophoklis explained. “And as we looked to expand, we needed a platform that could support that ambition.”

The bank launched a full replacement of its core and payments infrastructure, with four main strategic goals:

• Scale their trade finance business to strengthen their corporate banking proposition
• Enable growth in retail and private banking
• Improve operational efficiency and regulatory readiness
• Ensure long-term stability and control

Rigorous selection – independent and informed

Although the Temenos platform was already being evaluated by the parent group, the UK entity conducted its own due diligence.

The bank was particularly drawn to Temenos’ focus on banking.

“They are a specialist financial services core provider,” he noted. “Unlike other tech firms covering multiple sectors, Temenos is purely focused on banking. And their client base matched our profile; institutions facing similar regulatory and operational complexity.”

Technology that matches the mission

The solution includes Temenos Core, Temenos Trade Finance, and Temenos Payments to meet UK regulatory and data residency requirements.

This was not a standard plug-and-play implementation. As a correspondent bank, Bank of Beirut UK handles complex payment flows using SWIFT MT100, MT200, and MT700 series messages – capabilities that require robust configuration.

The bank worked closely with LTM, Temenos’ preferred partner in the region.

“LTM delivered the project with professionalism and care. We had confidence in them from the start, and they validated that confidence throughout,” Sophoklis said.

“For this transformation, tight collaboration was essential,” said Hemal Jayasinghe, Chief Business Officer, at LTM. “Bank of Beirut UK, Temenos, and our delivery team worked as one from day one – aligning on priorities, managing the regulatory environment, and solving challenges together.”

Real impact, right away

The project went live in just over 12 months. And while formal ROI assessments are scheduled for the next phase, the immediate feedback has been clear – especially from frontline teams.

“The trade finance team told us straight away – it’s more capable, more efficient,” Sophoklis shared. “They can process faster and with more confidence.”

Operationally, the system has already unlocked key improvements:

• Dramatically expanded management information (MI) and reporting capabilities
• Significantly improved data visibility across operations

“The data visibility is miles ahead of what we had before,” Sophoklis said. “The MI potential is limitless.

Control and security have also improved, giving senior leadership greater confidence. “We feel more secure, knowing we’re operating on an up-to-date platform with proper controls,” added Sophoklis.

A platform built for ambition

The transformation is about more than modernization – it’s about enabling a different kind of bank. While 80–85% of the business today remains wholesale-focused, the target is to reach a 60/40 split between wholesale and retail/private banking.

“We’re expanding our offering to the Lebanese diaspora – high-net-worth clients who want a secure, personalized service,” Sophoklis explained. “The new platform gives us the agility to grow without compromising our core.”

The goal is clear: grow the customer base threefold within three to five years, starting from mid-2026.

A true partnership and a path forward

For Sophoklis, the transformation is as much about partnership as it is about product.

“Temenos didn’t just sell us software. They supported us through a complex journey – technically and strategically,” he said.

Looking ahead, the bank plans to build on this foundation with greater automation, product innovation, and data-led insights. One area of potential evolution: regulatory reporting.

With its modern platform live, a trusted partner ecosystem in place, and an ambitious strategy for expansion, Bank of Beirut UK is positioned to lead – efficiently, securely, and at scale.

“This is just the beginning,” Sophoklis said. “We now have a foundation that supports where we’re going – not just where we’ve been.”

Bank of Beirut UK Building a Modern Core to Power Strategic Expansion London, United Kingdom At a Glance • Accelerates Corporate Banking growth with Temenos Core and Payments • Enables correspondent banking and supports complex SWIFT payment flows • Strategic shift to grow private and retail banking for the Lebanese diaspora • Threefold customer growth targeted within three to five years Connecting continents through finance https://vimeo.com/1094014151/8b8361059c PLACEHOLDER https://vimeo.com/1124259931/df78107869 bank Pioneering Composable Digital Banking in Saudi Arabia Riyadh, Saudi Arabia Watch video Bank of Beirut logo Time for change There were vendors pitching very aggressively, but with no track record in our market. And you can’t risk that. For a massive project like this, you need someone you can trust.” – Amr El-Garhy, CEO & MD, MIDBANK Rigorous selection – independent and informed Temenos was attentive at the moments that really mattered.They brought in more resources when needed, stayed close to the project, and showed genuine commitment to our success.” – Amr El-Garhy, CEO & MD, MIDBANK As a UK-regulated bank, we had to go through a separate vendor selection process. We even hired an external consultant to run it independently – and we still landed on Temenos.” Sophoklis Argyrou, CEO of Bank of Beirut UK. We’re seeing the benefits, and now we’re thinking about how to lead the next wave of innovation. Now is the time to push forward.” – Amr El-Garhy, CEO & MD, MIDBANK   Technology that matches the mission The outcome of that exercise was the selection of Facilities Lending and Club Loan modules of Arrangement Architecture (AA), that are offered within Temenos Core. Temenos went on to lead the business requirements design phase, with Systems Arabia (formerly NDC) providing implementation support and integration expertise. Go-live was achieved in November 2024, with immediate results Although the Temenos platform was already being evaluated by the parent group, the UK entity conducted its own due diligence. ITSS provides high-quality services for banks with Temenos Transact in parts of Africa, Middle East, Asia and Latin America. Learn more about ITSS The bank was particularly drawn to Temenos’ focus on banking. “They are a specialist financial services core provider,” he noted. “Unlike other tech firms covering multiple sectors, Temenos is purely focused on banking. And their client base matched our profile; institutions facing similar regulatory and operational complexity.” ITSS provides high-quality services for banks with Temenos Transact in parts of Africa, Middle East, Asia and Latin America. Learn more about ITSS The solution includes Temenos Core, Temenos Trade Finance, and Temenos Payments to meet UK regulatory and data residency requirements. This was not a standard plug-and-play implementation. As a correspondent bank, Bank of Beirut UK handles complex payment flows using SWIFT MT100, MT200, and MT700 series messages – capabilities that require robust configuration. ITSS provides high-quality services for banks with Temenos Transact in parts of Africa, Middle East, Asia and Latin America. Learn more about ITSS Woman on phone leaning against wall Banking solutions for all segments Empowering banks across segments with scalable, innovative, and efficient solutions. Explore our solutions Explore our solutions Hamilton Reserve Bank strives to create products tailored to meet the unique requirements of its global clients that value speed, safety, and privacy. Similarly, the bank aims to make every client interaction an easy, fast, secure, and frictionless experience — from new account onboarding 100% online to fast payments executed in seconds and 24/7 digital access allowing multiple signers and controls in omnibus accounts; all backed up with robust security, privacy, and top compliance measures. The bank chose Temenos for its highly reputable and dependable core banking system with exceptional transaction and real-time monitoring capabilities demanded by large global correspondent banks. “Our previous core banking tools had limited integration capabilities,” adds Akinnia Glasgow. “Key processes such as manual client onboarding could take 5 days for staff to approve account applications. As customer onboarding exploded with many new account applications waiting to be processed, we had to scale our global operations through a fresh approach. The flexible Temenos modules became our solution after we had rejected many others. We signed an 11-year agreement with Temenos as a key partner and devoted a US$30 million IT budget to build a large bank well positioned to serve a worldwide client base. We are very pleased and have not looked back since.” ITSS provides high-quality services for banks with Temenos Transact in parts of Africa, Middle East, Asia and Latin America. Learn more about ITSS Woman on phone leaning against wall Banking solutions for all segments Empowering banks across segments with scalable, innovative, and efficient solutions. Explore our solutions Woman on phone leaning against wall Banking solutions for all segments Empowering banks across segments with scalable, innovative, and efficient solutions. Explore our segments Measurable impact The results have been swift and significant. MIDBANK has the ability to work on reducing transaction processing times and annual saving in operational cost, and improving in customer satisfaction. Customers will benefit in the coming period from faster services, better product availability, and a more modern digital experience. It is an artistic expression of how digital transformation reshapes end users’ financial lives—through cutting-edge technological innovations, accelerated service delivery, and enhanced user experience. It reflects the dual mission of driving operational efficiency and reinforcing regulatory compliance, as pivotal forces for sustainable economic growth and inclusive development, in alignment with Egypt Vision 2030 and the Central Bank of Egypt. Internally, automation has decreased the reliance on manual operations, freeing staff to focus on higher-value tasks. “The capacity in the system is so strong and robust that it helps us resolve things much more quickly,” Amr said. Explore our segments Woman writing on clipboard at desk Customer Success Stories Real stories of transformation with Temenos solutions. Read more success stories Woman on phone leaning against wall Woman writing on clipboard at desk Customer Success Stories Real stories of transformation with Temenos solutions. Read more success stories Banking solutions for all segments Empowering banks across segments with scalable, innovative, and efficient solutions. Explore our segments Woman writing on clipboard at desk Customer Success Stories Real stories of transformation with Temenos solutions. Read more success stories Our payments business is not simple. We need a payment hub that can manage third-party flows, and Temenos Payments gave us the flexibility to build around that complexity.” Sophoklis Argyrou, CEO of Bank of Beirut UK. The bank worked closely with LTM, Temenos’ preferred partner in the region. “LTM delivered the project with professionalism and care. We had confidence in them from the start, and they validated that confidence throughout,” Sophoklis said. “For this transformation, tight collaboration was essential,” said Hemal Jayasinghe, Chief Business Officer, at LTM. “Bank of Beirut UK, Temenos, and our delivery team worked as one from day one – aligning on priorities, managing the regulatory environment, and solving challenges together.” ITSS provides high-quality services for banks with Temenos Transact in parts of Africa, Middle East, Asia and Latin America. Learn more about ITSS Woman on phone leaning against wall Temenos Wealth Management A single platform of independent capabilities unifying digital, portfolio management, data, and core for wealth and private banking. Explore our solution Woman writing on clipboard at desk Data Hub Transform banking with real-time data, AI acceleration, and seamless integration. Explore our solution ITSS provides high-quality services for banks with Temenos Transact in parts of Africa, Middle East, Asia and Latin America. Learn more about ITSS Woman on phone leaning against wall Banking solutions for all segments Empowering banks across segments with scalable, innovative, and efficient solutions. Explore our segments Woman writing on clipboard at desk Customer Success Stories Real stories of transformation with Temenos solutions. Read more success stories Woman on phone leaning against wall Explore our segments Woman writing on clipboard at desk Customer Success Stories Real stories of transformation with Temenos solutions. Read more success stories Banking solutions for all segments Empowering banks across segments with scalable, innovative, and efficient solutions. Explore our segments Woman writing on clipboard at desk Customer Success Stories Real stories of transformation with Temenos solutions. Read more success stories While the bank’s previous systems were functional, they lacked the capabilities to enable modernization at scale. Enhancements were costly, operational visibility was limited, and compliance demands were growing. “We felt the systems no longer gave us what we needed – from performance to security to reporting,” Sophoklis explained. “And as we looked to expand, we needed a platform that could support that ambition.” The bank launched a full replacement of its core and payments infrastructure, with four main strategic goals: Scale their trade finance business to strengthen their corporate banking proposition Enable growth in retail and private banking Improve operational efficiency and regulatory readiness Ensure long-term stability and control Close ties Temenos offered MIDBANK more than just software. Its local presence, proven track record in Egypt, and strong ecosystem of partners brought credibility and confidence to a high-stakes transformation. Banking solutions for all segments Empowering banks across segments with scalable, innovative, and efficient solutions. b Customer Success Stories Real stories of transformation with Temenos solutions. Read more success stories Real impact, right away The project went live in just over 12 months. And while formal ROI assessments are scheduled for the next phase, the immediate feedback has been clear – especially from frontline teams. “The trade finance team told us straight away – it’s more capable, more efficient,” Sophoklis shared. “They can process faster and with more confidence.” Operationally, the system has already unlocked key improvements: Dramatically expanded management information (MI) and reporting capabilities Significantly improved data visibility across operations “The data visibility is miles ahead of what we had before,” Sophoklis said. “The MI potential is limitless. Control and security have also improved, giving senior leadership greater confidence. “We feel more secure, knowing we’re operating on an up-to-date platform with proper controls,” added Sophoklis. A platform built for ambition The transformation is about more than modernization – it’s about enabling a different kind of bank. While 80–85% of the business today remains wholesale-focused, the target is to reach a 60/40 split between wholesale and retail/private banking. “We’re expanding our offering to the Lebanese diaspora – high-net-worth clients who want a secure, personalized service,” Sophoklis explained. “The new platform gives us the agility to grow without compromising our core.” The goal is clear: grow the customer base threefold within three to five years, starting from mid-2026. A true partnership and a path forward ITSS provides high-quality services for banks with Temenos Transact in parts of Africa, Middle East, Asia and Latin America. Learn more about ITSS Woman on phone leaning against wall Banking solutions for all segments Empowering banks across segments with scalable, innovative, and efficient solutions. Explore our segments Woman writing on clipboard at desk Customer Success Stories Real stories of transformation with Temenos solutions. Read more success stories Woman on phone leaning against wall Banking solutions for all segments Empowering banks across segments with scalable, innovative, and efficient solutions. Explore our segments Woman writing on clipboard at desk Customer Success Stories Real stories of transformation with Temenos solutions. Read more success stories Banking solutions for all segments Empowering banks across segments with scalable, innovative, and efficient solutions. Explore our segments Woman writing on clipboard at desk Customer Success Stories Real stories of transformation with Temenos solutions. Read more success stories Woman on phone leaning against wall Banking solutions for all segments Empowering banks across segments with scalable, innovative, and efficient solutions. Explore our segments Woman writing on clipboard at desk Customer Success Stories Real stories of transformation with Temenos solutions. Read more success stories Woman on phone leaning against wall Banking solutions for all segments Empowering banks across segments with scalable, innovative, and efficient solutions. Explore our segments Woman writing on clipboard at desk Customer Success Stories Real stories of transformation with Temenos solutions. Read more success stories Woman on phone leaning against wall Banking solutions for all segments Empowering banks across segments with scalable, innovative, and efficient solutions. Explore our segments Woman writing on clipboard at desk Customer Success Stories Real stories of transformation with Temenos solutions. Read more success stories Woman on phone leaning against wall Core Banking Consistently deliver innovative, modular and comprehensive core banking. Explore our solution Team sitting at desk behind glass wall Financial Crime Mitigation A single product family for fast compliance, protection and time to value. Explore our solution Woman on phone leaning against wall Banking solutions for all segments Empowering banks across segments with scalable, innovative, and efficient solutions. Learn more about LTM Woman writing on clipboard at desk Customer Success Stories Real stories of transformation with Temenos solutions. Read more success stories Bank of Beirut UK is a specialist trade finance bank with a unique footprint. Based in London and regulated by the Bank of England, it plays a key role in connecting banking corridors between Europe, the Middle East, Asia, and Africa. “Our core business is correspondent banking and trade finance,” said Sophoklis Argyrou, CEO of Bank of Beirut UK. “We act as a gateway for regional banks wanting to finance exports into Africa and the Middle East. Today, we work with over 300 banks across these corridors.” While this wholesale network remains central, the bank also serves a specific and growing segment: the Lebanese diaspora – typically high-net-worth individuals in West Africa, MENA, and Lebanon. Sophoklis sees this group as a cornerstone of future growth. https://vimeo.com/1158984519/4d72d33443 SS For Sophoklis, the transformation is as much about partnership as it is about product. “Temenos didn’t just sell us software. They supported us through a complex journey – technically and strategically,” he said. Looking ahead, the bank plans to build on this foundation with greater automation, product innovation, and data-led insights. One area of potential evolution: regulatory reporting. With its modern platform live, a trusted partner ecosystem in place, and an ambitious strategy for expansion, Bank of Beirut UK is positioned to lead – efficiently, securely, and at scale. “This is just the beginning,” Sophoklis said. “We now have a foundation that supports where we’re going – not just where we’ve been.” We have proudly partnered with: LTM logo Woman on phone leaning against wall Core Banking Consistently deliver innovative, modular and comprehensive core banking. Explore our solution Team sitting at desk behind glass wall Financial Crime Mitigation A single product family for fast compliance, protection and time to value. Explore our solution

Established in 2020, Abu Dhabi Commercial Bank Egypt (ADCB Egypt) is a subsidiary of Abu Dhabi Commercial Bank Group, one of the leading banking institutions in the UAE. The bank offers retail, corporate, SME, and digital banking services through a nationwide network and advanced digital platforms and has achieved strong financial growth while earning industry recognition for digital innovation, customer service, and financial inclusion.

Today, the bank uses Temenos Core across its Retail, Corporate, SME, and institutional client segments. That foundation is now being strengthened with payments innovation.

Leading the market on MX compliance

In 2025, ADCB Egypt became the first bank in Egypt to go live with Temenos Payments for SWIFT payments, and fully compliant with ISO 20022 / SWIFT MX messaging standards.

What makes this deployment stand out is its native integration. ADCB implemented the new messaging standard directly within its system. By removing middleware and workarounds, the bank can now work directly with structured, source-level data.

“This approach gives us full data integrity and no limitations,” Ihab Elswerkey CEO & Managing Director at ADCB Egypt explained. “It’s more than compliance; it’s the smart way to scale, in line with our 5-year growth strategy.

By going native from day one, the bank avoids inefficiencies and translation risks, gaining agility as regulations evolve. It’s a bold move that sets the bank apart from competitors still working through interim solutions.

Modern payments, delivered with confidence

The implementation, led by ITSS with support from Temenos and ADCB’s internal PMO, followed a structured rollout. ADCB Egypt prioritized cross-border payments. The setup included five full environments spanning development, UAT, pre-production (x2), and production.

“ITSS played a critical role,” Ihab said. “They brought deep product knowledge and helped us set up a robust environment across dev, UAT, and production. Their collaboration with our team was excellent.”

ITSS also reflected on the strength of the partnership. “ADCB Egypt had a clear vision for compliance and scalability,” said Patrick Jaccoud, CEO, ITSS. “Our role was to bring deep expertise in Temenos Payments and ensure that the implementation was seamless, modular, and future proof. This project proves what’s possible when the client, partner, and vendor work as one team.”

The shift from Temenos’ previous module to Temenos Payments Hub delivered immediate benefits. ADCB Egypt achieved stronger straight-through processing, significantly reduced manual intervention, and now responds to regulatory changes faster and more cleanly. Payment flows are now centrally orchestrated, improving both visibility and control.

Why Temenos made sense

ADCB Egypt ran a formal evaluation process, comparing Temenos Payments with other global vendors. TPH stood out for its native ISO 20022 support, seamless compatibility with the bank’s existing Temenos Core platform, and a scalable architecture that required minimal customization. ADCB also took the opportunity to deploy Temenos Treasury Front Office (TFO), which it completed in June 2024.

ADCB Egypt required a platform that didn’t need heavy customization. Temenos Payments absorbed the business needs with minimal rework, presenting a major advantage.

Already running on Temenos Core, ADCB Egypt now leverages an integrated platform for core banking and payments. This unified approach simplifies operations and improves agility for ADCB Egypt to scale efficiently and deliver faster, smarter payment services.

Built for scale and to last

With Phase 1 now live, ADCB Egypt is planning its next move: extending Temenos Payments to handle other payment schemes (ACH, RTGS, and instant payments), all under a single orchestration layer. The bank is also expanding its use of analytics, AI, and real-time insights – critical tools in its strategy to attract a new generation of digital-first customers with faster, smarter, and more responsive banking experiences.

For ADCB Egypt, this is about building a platform that grows with the bank, a strategic move to continuously modernize its infrastructure and ensure its readiness for the future.

ADCB Egypt Leading Payments Innovation and Compliance Giza, Egypt At a Glance • First bank in Egypt to go live with native ISO 20022 MX messaging • Enabled fully native SWIFT payments • Significant STP gains and automation by replacing previous Funds Transfer module • Fully integrated with Temenos Core   Established in 2020, Abu Dhabi Commercial Bank Egypt (ADCB Egypt) is a subsidiary of Abu Dhabi Commercial Bank Group, one of the leading banking institutions in the UAE. The bank offers retail, corporate, SME, and digital banking services through a nationwide network and advanced digital platforms and has achieved strong financial growth while earning industry recognition for digital innovation, customer service, and financial inclusion. Today, the bank uses Temenos Core across its Retail, Corporate, SME, and institutional client segments. That foundation is now being strengthened with payments innovation.   Leading the market on MX compliance https://vimeo.com/1094014151/8b8361059c PLACEHOLDER https://vimeo.com/1124259931/df78107869 bank Pioneering Composable Digital Banking in Saudi Arabia Riyadh, Saudi Arabia Watch video ADCB Egypt logo Modern payments, delivered with confidence There were vendors pitching very aggressively, but with no track record in our market. And you can’t risk that. For a massive project like this, you need someone you can trust.” – Amr El-Garhy, CEO & MD, MIDBANK Why Temenos made sense Temenos was attentive at the moments that really mattered.They brought in more resources when needed, stayed close to the project, and showed genuine commitment to our success.” – Amr El-Garhy, CEO & MD, MIDBANK Temenos understands the Egyptian market and we see them as part of our transformation journey” Ihab Elswerkey, CEO & MD at ADCB Egypt We’re seeing the benefits, and now we’re thinking about how to lead the next wave of innovation. Now is the time to push forward.” – Amr El-Garhy, CEO & MD, MIDBANK   Built for scale and to last The outcome of that exercise was the selection of Facilities Lending and Club Loan modules of Arrangement Architecture (AA), that are offered within Temenos Core. Temenos went on to lead the business requirements design phase, with Systems Arabia (formerly NDC) providing implementation support and integration expertise. Go-live was achieved in November 2024, with immediate results ADCB Egypt ran a formal evaluation process, comparing Temenos Payments with other global vendors. TPH stood out for its native ISO 20022 support, seamless compatibility with the bank’s existing Temenos Core platform, and a scalable architecture that required minimal customization. ADCB also took the opportunity to deploy Temenos Treasury Front Office (TFO), which it completed in June 2024. ADCB Egypt required a platform that didn’t need heavy customization. Temenos Payments absorbed the business needs with minimal rework, presenting a major advantage. ITSS provides high-quality services for banks with Temenos Transact in parts of Africa, Middle East, Asia and Latin America. Learn more about ITSS Already running on Temenos Core, ADCB Egypt now leverages an integrated platform for core banking and payments. This unified approach simplifies operations and improves agility for ADCB Egypt to scale efficiently and deliver faster, smarter payment services. ITSS provides high-quality services for banks with Temenos Transact in parts of Africa, Middle East, Asia and Latin America. Learn more about ITSS With Phase 1 now live, ADCB Egypt is planning its next move: extending Temenos Payments to handle other payment schemes (ACH, RTGS, and instant payments), all under a single orchestration layer. The bank is also expanding its use of analytics, AI, and real-time insights – critical tools in its strategy to attract a new generation of digital-first customers with faster, smarter, and more responsive banking experiences. For ADCB Egypt, this is about building a platform that grows with the bank, a strategic move to continuously modernize its infrastructure and ensure its readiness for the future. We partnered successfully with: Read more about ITSS Woman on phone leaning against wall Banking solutions for all segments Empowering banks across segments with scalable, innovative, and efficient solutions. Explore our solutions Explore our solutions Hamilton Reserve Bank strives to create products tailored to meet the unique requirements of its global clients that value speed, safety, and privacy. Similarly, the bank aims to make every client interaction an easy, fast, secure, and frictionless experience — from new account onboarding 100% online to fast payments executed in seconds and 24/7 digital access allowing multiple signers and controls in omnibus accounts; all backed up with robust security, privacy, and top compliance measures. The bank chose Temenos for its highly reputable and dependable core banking system with exceptional transaction and real-time monitoring capabilities demanded by large global correspondent banks. “Our previous core banking tools had limited integration capabilities,” adds Akinnia Glasgow. “Key processes such as manual client onboarding could take 5 days for staff to approve account applications. As customer onboarding exploded with many new account applications waiting to be processed, we had to scale our global operations through a fresh approach. The flexible Temenos modules became our solution after we had rejected many others. We signed an 11-year agreement with Temenos as a key partner and devoted a US$30 million IT budget to build a large bank well positioned to serve a worldwide client base. We are very pleased and have not looked back since.” ITSS provides high-quality services for banks with Temenos Transact in parts of Africa, Middle East, Asia and Latin America. Learn more about ITSS Woman on phone leaning against wall Banking solutions for all segments Empowering banks across segments with scalable, innovative, and efficient solutions. Explore our solutions Woman on phone leaning against wall Banking solutions for all segments Empowering banks across segments with scalable, innovative, and efficient solutions. Explore our segments Measurable impact The results have been swift and significant. MIDBANK has the ability to work on reducing transaction processing times and annual saving in operational cost, and improving in customer satisfaction. Customers will benefit in the coming period from faster services, better product availability, and a more modern digital experience. It is an artistic expression of how digital transformation reshapes end users’ financial lives—through cutting-edge technological innovations, accelerated service delivery, and enhanced user experience. It reflects the dual mission of driving operational efficiency and reinforcing regulatory compliance, as pivotal forces for sustainable economic growth and inclusive development, in alignment with Egypt Vision 2030 and the Central Bank of Egypt. Internally, automation has decreased the reliance on manual operations, freeing staff to focus on higher-value tasks. “The capacity in the system is so strong and robust that it helps us resolve things much more quickly,” Amr said. Explore our segments Woman writing on clipboard at desk Customer Success Stories Real stories of transformation with Temenos solutions. Read more success stories Woman on phone leaning against wall Woman writing on clipboard at desk Customer Success Stories Real stories of transformation with Temenos solutions. Read more success stories Banking solutions for all segments Empowering banks across segments with scalable, innovative, and efficient solutions. Explore our segments Woman writing on clipboard at desk Customer Success Stories Real stories of transformation with Temenos solutions. Read more success stories This is about building a platform that grows with us. We’re not chasing trends, and this isn’t a one-off tech project. It’s considered a strategic move to modernize. And with Temenos, we’re ready for whatever comes next.” Ihab Elswerkey, CEO & MD at ADCB Egypt CAB attributes the success of the transformation to strong governance and close collaboration with Temenos, formalized through various Temenos services and dedicated support agreements. “These agreements were the key success factor,” said Rami. “They ensured accountability, alignment, and full engagement across all stakeholders. It wasn’t about hoping to succeed, but about planning to succeed. It was a win-win situation.” In parallel, CAB is investing in internal capability building, training staff through the Temenos Learning Community (TLC) with the goal of executing future upgrades independently. ITSS provides high-quality services for banks with Temenos Transact in parts of Africa, Middle East, Asia and Latin America. Learn more about ITSS Woman on phone leaning against wall Temenos Wealth Management A single platform of independent capabilities unifying digital, portfolio management, data, and core for wealth and private banking. Explore our solution Woman writing on clipboard at desk Data Hub Transform banking with real-time data, AI acceleration, and seamless integration. Explore our solution We partnered successfully with: Woman on phone leaning against wall Core Banking Consistently deliver innovative, modular and comprehensive core banking. Explore our solution Team sitting at desk behind glass wall Financial Crime Mitigation A single product family for fast compliance, protection and time to value. Explore our solution Woman on phone leaning against wall Core Banking Consistently deliver innovative, modular and comprehensive core banking. Explore our solution Team sitting at desk behind glass wall Financial Crime Mitigation A single product family for fast compliance, protection and time to value. Explore our solution Banking solutions for all segments Empowering banks across segments with scalable, innovative, and efficient solutions. Explore our segments Woman writing on clipboard at desk Customer Success Stories Real stories of transformation with Temenos solutions. Read more success stories The implementation, led by ITSS with support from Temenos and ADCB’s internal PMO, followed a structured rollout. ADCB Egypt prioritized cross-border payments. The setup included five full environments spanning development, UAT, pre-production (x2), and production. “ITSS played a critical role,” Ihab said. “They brought deep product knowledge and helped us set up a robust environment across dev, UAT, and production. Their collaboration with our team was excellent.” ITSS also reflected on the strength of the partnership. “ADCB Egypt had a clear vision for compliance and scalability,” said Patrick Jaccoud, CEO, ITSS. “Our role was to bring deep expertise in Temenos Payments and ensure that the implementation was seamless, modular, and future proof. This project proves what’s possible when the client, partner, and vendor work as one team.” The shift from Temenos’ previous module to Temenos Payments Hub delivered immediate benefits. ADCB Egypt achieved stronger straight-through processing, significantly reduced manual intervention, and now responds to regulatory changes faster and more cleanly. Payment flows are now centrally orchestrated, improving both visibility and control. Close ties Temenos offered MIDBANK more than just software. Its local presence, proven track record in Egypt, and strong ecosystem of partners brought credibility and confidence to a high-stakes transformation. Banking solutions for all segments Empowering banks across segments with scalable, innovative, and efficient solutions. b Customer Success Stories Real stories of transformation with Temenos solutions. Read more success stories We want to own our transformation end to end. Partners are important, but internal capability means we can scale on our own terms. Leveraging Temenos Learning Community, we can own our transformation while reducing long-term delivery costs.” – Rami Maayah, Group CIO at Cairo Amman Bank Benchmarking for the future Later in 2026, CAB will re-engage with the Temenos Value Benchmark (TVB) to assess progress against the digital maturity matrix and guide investment decisions for the next three to five years. The bank is also evaluating Temenos Digital, Temenos Payments, Trade Finance, and Treasury capabilities that were previously unattainable on the previous platform. Temenos’ standing in analyst reports helped validate CAB’s long-term choice. Temenos is focused on banking, and its roadmap is fully aligned with what we need. This isn’t just about modernizing for today. This upgradable platform is the foundation for what comes next: AI, digital onboarding, and instant payments. We are now in a position to move fast on a solid base.” – Rami Maayah, Group CIO at Cairo Amman Bank One of the biggest wins is what this means for RBI Group. We can innovate locally, but we’re also aligned globally. That gives us scale, agility, and ultimately the ability to build superior customer experiences. It’s a platform for long-term growth.” Kreshnik Halili, CIO/COO at Raiffeisen Bank dd Bosna i Hercegovina ITSS provides high-quality services for banks with Temenos Transact in parts of Africa, Middle East, Asia and Latin America. Learn more about ITSS Woman on phone leaning against wall Banking solutions for all segments Empowering banks across segments with scalable, innovative, and efficient solutions. Explore our segments Woman writing on clipboard at desk Customer Success Stories Real stories of transformation with Temenos solutions. Read more success stories Woman on phone leaning against wall Banking solutions for all segments Empowering banks across segments with scalable, innovative, and efficient solutions. Explore our segments Woman writing on clipboard at desk Customer Success Stories Real stories of transformation with Temenos solutions. Read more success stories Core Banking Consistently deliver innovative, modular and comprehensive core banking. Explore our solution Team sitting at desk behind glass wall Financial Crime Mitigation A single product family for fast compliance, protection and time to value. Explore our solution Woman on phone leaning against wall Banking solutions for all segments Empowering banks across segments with scalable, innovative, and efficient solutions. Explore our segments Woman writing on clipboard at desk Customer Success Stories Real stories of transformation with Temenos solutions. Read more success stories Woman on phone leaning against wall Banking solutions for all segments Empowering banks across segments with scalable, innovative, and efficient solutions. Explore our segments Woman writing on clipboard at desk Customer Success Stories Real stories of transformation with Temenos solutions. Read more success stories Woman on phone leaning against wall Banking solutions for all segments Empowering banks across segments with scalable, innovative, and efficient solutions. Explore our segments Woman writing on clipboard at desk Customer Success Stories Real stories of transformation with Temenos solutions. Read more success stories Woman on phone leaning against wall Core Banking Consistently deliver innovative, modular and comprehensive core banking. Explore our solution Team sitting at desk behind glass wall Financial Crime Mitigation A single product family for fast compliance, protection and time to value. Explore our solution Woman on phone leaning against wall Banking solutions for all segments Empowering banks across segments with scalable, innovative, and efficient solutions. Explore our segments Woman writing on clipboard at desk Customer Success Stories Real stories of transformation with Temenos solutions. Read more success stories In 2025, ADCB Egypt became the first bank in Egypt to go live with Temenos Payments for SWIFT payments, and fully compliant with ISO 20022 / SWIFT MX messaging standards. What makes this deployment stand out is its native integration. ADCB implemented the new messaging standard directly within its system. By removing middleware and workarounds, the bank can now work directly with structured, source-level data. “This approach gives us full data integrity and no limitations,” Ihab Elswerkey CEO & Managing Director at ADCB Egypt explained. “It’s more than compliance; it’s the smart way to scale, in line with our 5-year growth strategy. By going native from day one, the bank avoids inefficiencies and translation risks, gaining agility as regulations evolve. It’s a bold move that sets the bank apart from competitors still working through interim solutions. https://vimeo.com/1158984519/4d72d33443 SS

Banking across generations and segments

Cairo Amman Bank (CAB) has been a leading financial institution in Jordan and Palestine since 1960. It serves a diverse customer base through three distinct segments, LINC (a youth-focused digital brand for ages 18-40), SIGNATURE (elite individuals and corporate clients), and the mass market operating under the CAB brand.

In Jordan, LINC is deeply embedded in university life through co-branded prepaid student ID cards, while SIGNATURE and CAB serve the bank’s premium and broad-based customer segments.

By 2025, CAB reached a critical juncture. Although Temenos Core had been fully rolled out in 2012, following a period of coexistence with a legacy system, the core platform had not been upgraded in more than a decade, limiting CAB’s ambitions that need additional scalability and innovation.

“We knew we couldn’t scale the way we wanted,” said Rami Maayah, Group CIO. ” Our previous setup demanded too many resources just to keep things running. It was clearly time for a meaningful step forward.”

From stalled to scalable

Given the complexity of the previous setup, an upgrade in 2017 wasn’t finished at the time, so CAB later adopted a more structured approach and launched a full‑scope technical transformation in Jordan and Bahrain. The bank went live successfully on 12 October 2025, marking a major milestone in its modernization journey.

The shift was significant: CAB migrated from IBM DB2 to Oracle and replaced outdated JBoss middleware with IBM Liberty, eliminating years of compensating controls required to manage security risks. “The upgrade removed vulnerabilities we couldn’t address before due to database and middleware limitations,” Rami explained. “We now have a stable, modern, and secure technology stack.”

The Jordan upgrade took a little over a year, reflecting the complexity of the transformation. Now live, CAB has eliminated costly extended support contracts, significantly improving cost efficiency.

The previous environment required additional maintenance, while the new subscription model delivers much greater value for only a slight increase in investment.

A clear three-phase transformation roadmap

With Jordan and Bahrain now on a modern release, CAB has defined a clear three-phase strategy:

• Technical Upgrade – Move the remaining entities to a modern release, supported by Temenos’ always upgradable platform.
• Back-to-Core Assessment – Remove ~2,900 local customizations and realign with an adopt approach to consume rich and standard functionality.
• Functional Upgrade – Build on a clean core to deploy new digital services and innovation.

Momentum in CAB Palestine

CAB is also applying the same approach to its Palestine operations, with the upgrade targeted for completion by mid-2026. Unlike Jordan, the Palestine environment still runs on Jbase, a file-based system, adding complexity.

“We took the hard road first in Jordan,” Rami noted. “CAB Palestine will benefit directly from those lessons, allowing us to move faster and more efficiently.”

Modernizing compliance and AI readiness

CAB also completed its upgrade of the Temenos Financial Crime Mitigation (FCM) suite in December 2024, in line with a mandate from the Central Bank of Jordan. The bank uses the full suite of FCM modules, including screening, profiling, and KYC+.

With VBOT implemented, false positives dropped by 40–50%, significantly reducing manual review effort and compliance overhead.

Looking ahead, CAB plans to deploy Temenos AI in the near future, leveraging subscription-based licensing secured during contract renewal. This AI-driven capability is expected to further enhance screening accuracy and operational efficiency.

Strong governance, growing capability

CAB attributes the success of the transformation to strong governance and close collaboration with Temenos, formalized through various Temenos services and dedicated support agreements.

“These agreements were the key success factor,” said Rami. “They ensured accountability, alignment, and full engagement across all stakeholders. It wasn’t about hoping to succeed, but about planning to succeed. It was a win-win situation.”

In parallel, CAB is investing in internal capability building, training staff through the Temenos Learning Community (TLC) with the goal of executing future upgrades independently.

Benchmarking for the future

Later in 2026, CAB will re-engage with the Temenos Value Benchmark (TVB) to assess progress against the digital maturity matrix and guide investment decisions for the next three to five years.

The bank is also evaluating Temenos Digital, Temenos Payments, Trade Finance, and Treasury capabilities that were previously unattainable on the previous platform.

Cairo Amman Bank Modernizing the Core to Enable Scalable, Digital-First Banking Amman, Jordan At a Glance • Significant annual savings were achieved by eliminating extended maintenance (EM) fees • 2,900 local customizations targeted for removal in the upcoming “back-to-core” adopt strategy • Replacing outdated infrastructure and unsustainable compensating controls which mitigate possible security vulnerabilities • VBOT implementation reduced FCM false positives by 40–50%; meeting Central Bank of Jordan mandates Banking across generations and segments https://vimeo.com/1094014151/8b8361059c PLACEHOLDER https://vimeo.com/1124259931/df78107869 bank Pioneering Composable Digital Banking in Saudi Arabia Riyadh, Saudi Arabia Watch video Cairo Amman Bank logo From stalled to scalable There were vendors pitching very aggressively, but with no track record in our market. And you can’t risk that. For a massive project like this, you need someone you can trust.” – Amr El-Garhy, CEO & MD, MIDBANK A clear three-phase transformation roadmap Temenos was attentive at the moments that really mattered.They brought in more resources when needed, stayed close to the project, and showed genuine commitment to our success.” – Amr El-Garhy, CEO & MD, MIDBANK Momentum in CAB Palestine We’re seeing the benefits, and now we’re thinking about how to lead the next wave of innovation. Now is the time to push forward.” – Amr El-Garhy, CEO & MD, MIDBANK   Modernizing compliance and AI readiness The outcome of that exercise was the selection of Facilities Lending and Club Loan modules of Arrangement Architecture (AA), that are offered within Temenos Core. Temenos went on to lead the business requirements design phase, with Systems Arabia (formerly NDC) providing implementation support and integration expertise. Go-live was achieved in November 2024, with immediate results With Jordan and Bahrain now on a modern release, CAB has defined a clear three-phase strategy: Technical Upgrade – Move the remaining entities to a modern release, supported by Temenos’ always upgradable platform. Back-to-Core Assessment – Remove ~2,900 local customizations and realign with an adopt approach to consume rich and standard functionality. Functional Upgrade – Build on a clean core to deploy new digital services and innovation. ITSS provides high-quality services for banks with Temenos Transact in parts of Africa, Middle East, Asia and Latin America. Learn more about ITSS CAB is also applying the same approach to its Palestine operations, with the upgrade targeted for completion by mid-2026. Unlike Jordan, the Palestine environment still runs on Jbase, a file-based system, adding complexity. “We took the hard road first in Jordan,” Rami noted. “CAB Palestine will benefit directly from those lessons, allowing us to move faster and more efficiently.” ITSS provides high-quality services for banks with Temenos Transact in parts of Africa, Middle East, Asia and Latin America. Learn more about ITSS CAB also completed its upgrade of the Temenos Financial Crime Mitigation (FCM) suite in December 2024, in line with a mandate from the Central Bank of Jordan. The bank uses the full suite of FCM modules, including screening, profiling, and KYC+. With VBOT implemented, false positives dropped by 40–50%, significantly reducing manual review effort and compliance overhead. Looking ahead, CAB plans to deploy Temenos AI in the near future, leveraging subscription-based licensing secured during contract renewal. This AI-driven capability is expected to further enhance screening accuracy and operational efficiency. ITSS provides high-quality services for banks with Temenos Transact in parts of Africa, Middle East, Asia and Latin America. Learn more about ITSS Woman on phone leaning against wall Banking solutions for all segments Empowering banks across segments with scalable, innovative, and efficient solutions. Explore our solutions Explore our solutions Hamilton Reserve Bank strives to create products tailored to meet the unique requirements of its global clients that value speed, safety, and privacy. Similarly, the bank aims to make every client interaction an easy, fast, secure, and frictionless experience — from new account onboarding 100% online to fast payments executed in seconds and 24/7 digital access allowing multiple signers and controls in omnibus accounts; all backed up with robust security, privacy, and top compliance measures. The bank chose Temenos for its highly reputable and dependable core banking system with exceptional transaction and real-time monitoring capabilities demanded by large global correspondent banks. “Our previous core banking tools had limited integration capabilities,” adds Akinnia Glasgow. “Key processes such as manual client onboarding could take 5 days for staff to approve account applications. As customer onboarding exploded with many new account applications waiting to be processed, we had to scale our global operations through a fresh approach. The flexible Temenos modules became our solution after we had rejected many others. We signed an 11-year agreement with Temenos as a key partner and devoted a US$30 million IT budget to build a large bank well positioned to serve a worldwide client base. We are very pleased and have not looked back since.” ITSS provides high-quality services for banks with Temenos Transact in parts of Africa, Middle East, Asia and Latin America. Learn more about ITSS Woman on phone leaning against wall Banking solutions for all segments Empowering banks across segments with scalable, innovative, and efficient solutions. Explore our solutions Woman on phone leaning against wall Banking solutions for all segments Empowering banks across segments with scalable, innovative, and efficient solutions. Explore our segments Measurable impact The results have been swift and significant. MIDBANK has the ability to work on reducing transaction processing times and annual saving in operational cost, and improving in customer satisfaction. Customers will benefit in the coming period from faster services, better product availability, and a more modern digital experience. It is an artistic expression of how digital transformation reshapes end users’ financial lives—through cutting-edge technological innovations, accelerated service delivery, and enhanced user experience. It reflects the dual mission of driving operational efficiency and reinforcing regulatory compliance, as pivotal forces for sustainable economic growth and inclusive development, in alignment with Egypt Vision 2030 and the Central Bank of Egypt. Internally, automation has decreased the reliance on manual operations, freeing staff to focus on higher-value tasks. “The capacity in the system is so strong and robust that it helps us resolve things much more quickly,” Amr said. Explore our segments Woman writing on clipboard at desk Customer Success Stories Real stories of transformation with Temenos solutions. Read more success stories Woman on phone leaning against wall Woman writing on clipboard at desk Customer Success Stories Real stories of transformation with Temenos solutions. Read more success stories Banking solutions for all segments Empowering banks across segments with scalable, innovative, and efficient solutions. Explore our segments Woman writing on clipboard at desk Customer Success Stories Real stories of transformation with Temenos solutions. Read more success stories Strong governance, growing capability CAB attributes the success of the transformation to strong governance and close collaboration with Temenos, formalized through various Temenos services and dedicated support agreements. “These agreements were the key success factor,” said Rami. “They ensured accountability, alignment, and full engagement across all stakeholders. It wasn’t about hoping to succeed, but about planning to succeed. It was a win-win situation.” In parallel, CAB is investing in internal capability building, training staff through the Temenos Learning Community (TLC) with the goal of executing future upgrades independently. ITSS provides high-quality services for banks with Temenos Transact in parts of Africa, Middle East, Asia and Latin America. Learn more about ITSS Woman on phone leaning against wall Temenos Wealth Management A single platform of independent capabilities unifying digital, portfolio management, data, and core for wealth and private banking. Explore our solution Woman writing on clipboard at desk Data Hub Transform banking with real-time data, AI acceleration, and seamless integration. Explore our solution ITSS provides high-quality services for banks with Temenos Transact in parts of Africa, Middle East, Asia and Latin America. Learn more about ITSS Woman on phone leaning against wall Banking solutions for all segments Empowering banks across segments with scalable, innovative, and efficient solutions. Explore our segments Woman writing on clipboard at desk Customer Success Stories Real stories of transformation with Temenos solutions. Read more success stories Woman on phone leaning against wall Explore our segments Woman writing on clipboard at desk Customer Success Stories Real stories of transformation with Temenos solutions. Read more success stories Banking solutions for all segments Empowering banks across segments with scalable, innovative, and efficient solutions. Explore our segments Woman writing on clipboard at desk Customer Success Stories Real stories of transformation with Temenos solutions. Read more success stories Given the complexity of the previous setup, an upgrade in 2017 wasn’t finished at the time, so CAB later adopted a more structured approach and launched a full‑scope technical transformation in Jordan and Bahrain. The bank went live successfully on 12 October 2025, marking a major milestone in its modernization journey. The shift was significant: CAB migrated from IBM DB2 to Oracle and replaced outdated JBoss middleware with IBM Liberty, eliminating years of compensating controls required to manage security risks. “The upgrade removed vulnerabilities we couldn’t address before due to database and middleware limitations,” Rami explained. “We now have a stable, modern, and secure technology stack.” The Jordan upgrade took a little over a year, reflecting the complexity of the transformation. Now live, CAB has eliminated costly extended support contracts, significantly improving cost efficiency. The previous environment required additional maintenance, while the new subscription model delivers much greater value for only a slight increase in investment. Close ties Temenos offered MIDBANK more than just software. Its local presence, proven track record in Egypt, and strong ecosystem of partners brought credibility and confidence to a high-stakes transformation. Banking solutions for all segments Empowering banks across segments with scalable, innovative, and efficient solutions. b Customer Success Stories Real stories of transformation with Temenos solutions. Read more success stories We want to own our transformation end to end. Partners are important, but internal capability means we can scale on our own terms. Leveraging Temenos Learning Community, we can own our transformation while reducing long-term delivery costs.” Rami Maayah, Group CIO at Cairo Amman Bank Benchmarking for the future Later in 2026, CAB will re-engage with the Temenos Value Benchmark (TVB) to assess progress against the digital maturity matrix and guide investment decisions for the next three to five years. The bank is also evaluating Temenos Digital, Temenos Payments, Trade Finance, and Treasury capabilities that were previously unattainable on the previous platform. Temenos’ standing in analyst reports helped validate CAB’s long-term choice. Temenos is focused on banking, and its roadmap is fully aligned with what we need. This isn’t just about modernizing for today. This upgradable platform is the foundation for what comes next: AI, digital onboarding, and instant payments. We are now in a position to move fast on a solid base.” Rami Maayah, Group CIO at Cairo Amman Bank One of the biggest wins is what this means for RBI Group. We can innovate locally, but we’re also aligned globally. That gives us scale, agility, and ultimately the ability to build superior customer experiences. It’s a platform for long-term growth.” Kreshnik Halili, CIO/COO at Raiffeisen Bank dd Bosna i Hercegovina ITSS provides high-quality services for banks with Temenos Transact in parts of Africa, Middle East, Asia and Latin America. Learn more about ITSS Woman on phone leaning against wall Banking solutions for all segments Empowering banks across segments with scalable, innovative, and efficient solutions. Explore our segments Woman writing on clipboard at desk Customer Success Stories Real stories of transformation with Temenos solutions. Read more success stories Woman on phone leaning against wall Banking solutions for all segments Empowering banks across segments with scalable, innovative, and efficient solutions. Explore our segments Woman writing on clipboard at desk Customer Success Stories Real stories of transformation with Temenos solutions. Read more success stories Banking solutions for all segments Empowering banks across segments with scalable, innovative, and efficient solutions. Explore our segments Woman writing on clipboard at desk Customer Success Stories Real stories of transformation with Temenos solutions. Read more success stories Woman on phone leaning against wall Banking solutions for all segments Empowering banks across segments with scalable, innovative, and efficient solutions. Explore our segments Woman writing on clipboard at desk Customer Success Stories Real stories of transformation with Temenos solutions. Read more success stories Woman on phone leaning against wall Banking solutions for all segments Empowering banks across segments with scalable, innovative, and efficient solutions. Explore our segments Woman writing on clipboard at desk Customer Success Stories Real stories of transformation with Temenos solutions. Read more success stories Woman on phone leaning against wall Banking solutions for all segments Empowering banks across segments with scalable, innovative, and efficient solutions. Explore our segments Woman writing on clipboard at desk Customer Success Stories Real stories of transformation with Temenos solutions. Read more success stories Woman on phone leaning against wall Core Banking Consistently deliver innovative, modular and comprehensive core banking. Explore our solution Team sitting at desk behind glass wall Financial Crime Mitigation A single product family for fast compliance, protection and time to value. Explore our solution Woman on phone leaning against wall Banking solutions for all segments Empowering banks across segments with scalable, innovative, and efficient solutions. Explore our segments Woman writing on clipboard at desk Customer Success Stories Real stories of transformation with Temenos solutions. Read more success stories Cairo Amman Bank (CAB) has been a leading financial institution in Jordan and Palestine since 1960. It serves a diverse customer base through three distinct segments, LINC (a youth-focused digital brand for ages 18-40), SIGNATURE (elite individuals and corporate clients), and the mass market operating under the CAB brand. In Jordan, LINC is deeply embedded in university life through co-branded prepaid student ID cards, while SIGNATURE and CAB serve the bank’s premium and broad-based customer segments. By 2025, CAB reached a critical juncture. Although Temenos Core had been fully rolled out in 2012, following a period of coexistence with a legacy system, the core platform had not been upgraded in more than a decade, limiting CAB’s ambitions that need additional scalability and innovation. “We knew we couldn’t scale the way we wanted,” said Rami Maayah, Group CIO. ” Our previous setup demanded too many resources just to keep things running. It was clearly time for a meaningful step forward.” https://vimeo.com/1158984519/4d72d33443 SS

LarrainVial is one of Chile’s most established financial institutions, with a 95-year legacy and operations spanning six countries across the Americas. With 900 employees and 50,000 active clients, the firm focuses on three core business lines: asset management, wealth management, and investment banking. Its mission is to deliver sophisticated, responsive financial advice to institutional and high-net-worth individuals across the region.

Growing simply

As LarrainVial expanded beyond Chile into new markets, it needed a platform that could support international growth without increasing complexity.

“We approached growth as fundamentally a technology plan,” said Ignacio Osorio, Partner and Head of Technology and Operations at LarrainVial. “We wanted a system and processes that were simple, so that they could be repeatable and applicable in every market.”

The customer experience was key, added Ignacio. “Our client base (primarily institutional investors and high networth individuals) demand high performance, low latency, and real-time access to portfolio data across borders.”

The firm also required strong controls for regulatory compliance and operational risk.

Starting strong

LarrainVial’s partnership with Temenos began more than 15 years ago. It was a time when the value of Temenos as a partner, not just a vendor, was on display. “We had to learn everything: methodologies, processes, new skills. It required a very patient partner who understood where we are as a business, what we needed, and how to get us there.”

That first experience has proved a valuable investment, added Ignacio. “From then on, upgrades and new implementations have been straightforward.”

That has included two major upgrades of the core platform, which continues to be the backbone of its operations. The system provides a stable, high-performance environment with strong controls around data integrity, process execution, and regulatory compliance.

More recently, LarrainVial began implementing the Temenos Wealth solution to create a fully integrated front-to-back experience for wealth management clients.

A trusted name

The stability and scalability of Temenos Core Banking has supported LarrainVial’s regional expansion and evolving business model. With real-time information and full portfolio visibility, relationship managers can now offer more personalized and accurate investment advice. The platform has also enabled rapid, reliable integration with markets and counterparties, a critical capability for institutional clients.

In turn, that gives the firm’s clients confidence in them. “Temenos is a mark of trust. Our clients recognize the Temenos name, and that reflects positively on us. They feel in safe hands with a company using Temenos systems.”

The benefit of connections

LarrainVial selected Temenos for its flexibility, local adaptability, and global track record. “We knew we needed a system that could be configured to meet Chilean market realities while offering world-class performance. Temenos stood out then, and it still does,” Ignacio explained.

The firm also takes pride in its role in the Temenos Ambassador Program. “It’s a powerful community where we share experiences and strategy. It helps us and others grow together,” Ignacio added.

LarrainVial is continuing its modernization journey with plans to fully implement the Wealth solution and deploy Temenos Data Hub to unlock AI-driven insights. “We want to use AI to enhance backoffice productivity and client understanding. Temenos gives us the foundation to do that, and explore so much more,” Ignacio concluded.

LarrainVial Scaling Investment Services Across Latin America Santiago, Chile At a Glance • Leading Chilean investment firm with 50,000 active clients across six countries • Temenos Core Banking in place for 15+ years, supporting international expansion • Stability, low latency critical and real-time insights key to story of growth • Values its membership of the Temenos Ambassador Program and access to wider ecosystem. LarrainVial is one of Chile’s most established financial institutions, with a 95-year legacy and operations spanning six countries across the Americas. With 900 employees and 50,000 active clients, the firm focuses on three core business lines: asset management, wealth management, and investment banking. Its mission is to deliver sophisticated, responsive financial advice to institutional and high-net-worth individuals across the region. We’re always looking for smarter ways to help our members, especially during financial stress. Temenos helps us do that by letting us adapt quickly without adding headcount.” David Ellefson, Vice President, Special Assets, Centris Federal Credit Union https://vimeo.com/1094014151/8b8361059c PLACEHOLDER https://vimeo.com/1124259931/df78107869 bank Pioneering Composable Digital Banking in Saudi Arabia Riyadh, Saudi Arabia Watch video LarrainVial logo As LarrainVial expanded beyond Chile into new markets, it needed a platform that could support international growth without increasing complexity. “We approached growth as fundamentally a technology plan,” said Ignacio Osorio, Partner and Head of Technology and Operations at LarrainVial. “We wanted a system and processes that were simple, so that they could be repeatable and applicable in every market.” The customer experience was key, added Ignacio. “Our client base (primarily institutional investors and high networth individuals) demand high performance, low latency, and real-time access to portfolio data across borders.” The firm also required strong controls for regulatory compliance and operational risk. There were vendors pitching very aggressively, but with no track record in our market. And you can’t risk that. For a massive project like this, you need someone you can trust.” – Amr El-Garhy, CEO & MD, MIDBANK LarrainVial’s partnership with Temenos began more than 15 years ago. It was a time when the value of Temenos as a partner, not just a vendor, was on display. “We had to learn everything: methodologies, processes, new skills. It required a very patient partner who understood where we are as a business, what we needed, and how to get us there.” That first experience has proved a valuable investment, added Ignacio. “From then on, upgrades and new implementations have been straightforward.” That has included two major upgrades of the core platform, which continues to be the backbone of its operations. The system provides a stable, high-performance environment with strong controls around data integrity, process execution, and regulatory compliance. More recently, LarrainVial began implementing the Temenos Wealth solution to create a fully integrated front-to-back experience for wealth management clients. Temenos was attentive at the moments that really mattered.They brought in more resources when needed, stayed close to the project, and showed genuine commitment to our success.” – Amr El-Garhy, CEO & MD, MIDBANK The stability and scalability of Temenos Core Banking has supported LarrainVial’s regional expansion and evolving business model. With real-time information and full portfolio visibility, relationship managers can now offer more personalized and accurate investment advice. The platform has also enabled rapid, reliable integration with markets and counterparties, a critical capability for institutional clients. We’re seeing the benefits, and now we’re thinking about how to lead the next wave of innovation. Now is the time to push forward.” – Amr El-Garhy, CEO & MD, MIDBANK   In turn, that gives the firm’s clients confidence in them. “Temenos is a mark of trust. Our clients recognize the Temenos name, and that reflects positively on us. They feel in safe hands with a company using Temenos systems.” The outcome of that exercise was the selection of Facilities Lending and Club Loan modules of Arrangement Architecture (AA), that are offered within Temenos Core. Temenos went on to lead the business requirements design phase, with Systems Arabia (formerly NDC) providing implementation support and integration expertise. Go-live was achieved in November 2024, with immediate results A trusted name ITSS provides high-quality services for banks with Temenos Transact in parts of Africa, Middle East, Asia and Latin America. Learn more about ITSS The uptime and reliability of Temenos are unmatched. It gives us the confidence that our information is stable, our processes are controlled, and we can operate without disruption.” Ignacio Osorio, Partner and Head of Technology and Operations at LarrainVial ITSS provides high-quality services for banks with Temenos Transact in parts of Africa, Middle East, Asia and Latin America. Learn more about ITSS The benefit of connections ITSS provides high-quality services for banks with Temenos Transact in parts of Africa, Middle East, Asia and Latin America. Learn more about ITSS Woman on phone leaning against wall Banking solutions for all segments Empowering banks across segments with scalable, innovative, and efficient solutions. Explore our solutions Explore our solutions Hamilton Reserve Bank strives to create products tailored to meet the unique requirements of its global clients that value speed, safety, and privacy. Similarly, the bank aims to make every client interaction an easy, fast, secure, and frictionless experience — from new account onboarding 100% online to fast payments executed in seconds and 24/7 digital access allowing multiple signers and controls in omnibus accounts; all backed up with robust security, privacy, and top compliance measures. The bank chose Temenos for its highly reputable and dependable core banking system with exceptional transaction and real-time monitoring capabilities demanded by large global correspondent banks. “Our previous core banking tools had limited integration capabilities,” adds Akinnia Glasgow. “Key processes such as manual client onboarding could take 5 days for staff to approve account applications. As customer onboarding exploded with many new account applications waiting to be processed, we had to scale our global operations through a fresh approach. The flexible Temenos modules became our solution after we had rejected many others. We signed an 11-year agreement with Temenos as a key partner and devoted a US$30 million IT budget to build a large bank well positioned to serve a worldwide client base. We are very pleased and have not looked back since.” ITSS provides high-quality services for banks with Temenos Transact in parts of Africa, Middle East, Asia and Latin America. Learn more about ITSS Woman on phone leaning against wall Banking solutions for all segments Empowering banks across segments with scalable, innovative, and efficient solutions. Explore our solutions Woman on phone leaning against wall Banking solutions for all segments Empowering banks across segments with scalable, innovative, and efficient solutions. Explore our segments Measurable impact The results have been swift and significant. MIDBANK has the ability to work on reducing transaction processing times and annual saving in operational cost, and improving in customer satisfaction. Customers will benefit in the coming period from faster services, better product availability, and a more modern digital experience. It is an artistic expression of how digital transformation reshapes end users’ financial lives—through cutting-edge technological innovations, accelerated service delivery, and enhanced user experience. It reflects the dual mission of driving operational efficiency and reinforcing regulatory compliance, as pivotal forces for sustainable economic growth and inclusive development, in alignment with Egypt Vision 2030 and the Central Bank of Egypt. Internally, automation has decreased the reliance on manual operations, freeing staff to focus on higher-value tasks. “The capacity in the system is so strong and robust that it helps us resolve things much more quickly,” Amr said. Explore our segments Woman writing on clipboard at desk Customer Success Stories Real stories of transformation with Temenos solutions. Read more success stories Woman on phone leaning against wall Woman writing on clipboard at desk Customer Success Stories Real stories of transformation with Temenos solutions. Read more success stories Banking solutions for all segments Empowering banks across segments with scalable, innovative, and efficient solutions. Explore our segments Woman writing on clipboard at desk Customer Success Stories Real stories of transformation with Temenos solutions. Read more success stories LarrainVial selected Temenos for its flexibility, local adaptability, and global track record. “We knew we needed a system that could be configured to meet Chilean market realities while offering world-class performance. Temenos stood out then, and it still does,” Ignacio explained. Beyond the technology, we value the strength of the Temenos client community. Being part of the Temenos ecosystem means we benefit from the best practices of institutions larger than ours. That gives us a strategic advantage.” Ignacio Osorio, Partner and Head of Technology and Operations at LarrainVial ITSS provides high-quality services for banks with Temenos Transact in parts of Africa, Middle East, Asia and Latin America. Learn more about ITSS Woman on phone leaning against wall Temenos Wealth Management A single platform of independent capabilities unifying digital, portfolio management, data, and core for wealth and private banking. Explore our solution Woman writing on clipboard at desk Data Hub Transform banking with real-time data, AI acceleration, and seamless integration. Explore our solution ITSS provides high-quality services for banks with Temenos Transact in parts of Africa, Middle East, Asia and Latin America. Learn more about ITSS Woman on phone leaning against wall Banking solutions for all segments Empowering banks across segments with scalable, innovative, and efficient solutions. Explore our segments Woman writing on clipboard at desk Customer Success Stories Real stories of transformation with Temenos solutions. Read more success stories Woman on phone leaning against wall Explore our segments Woman writing on clipboard at desk Customer Success Stories Real stories of transformation with Temenos solutions. Read more success stories Banking solutions for all segments Empowering banks across segments with scalable, innovative, and efficient solutions. Explore our segments Woman writing on clipboard at desk Customer Success Stories Real stories of transformation with Temenos solutions. Read more success stories Starting strong Close ties Temenos offered MIDBANK more than just software. Its local presence, proven track record in Egypt, and strong ecosystem of partners brought credibility and confidence to a high-stakes transformation. Banking solutions for all segments Empowering banks across segments with scalable, innovative, and efficient solutions. b Customer Success Stories Real stories of transformation with Temenos solutions. Read more success stories The firm also takes pride in its role in the Temenos Ambassador Program. “It’s a powerful community where we share experiences and strategy. It helps us and others grow together,” Ignacio added. LarrainVial is continuing its modernization journey with plans to fully implement the Wealth solution and deploy Temenos Data Hub to unlock AI-driven insights. “We want to use AI to enhance backoffice productivity and client understanding. Temenos gives us the foundation to do that, and explore so much more,” Ignacio concluded. Centris is preparing for continued growth, from $1.4B today to a projected $3.5B in assets by 2035. That scale demands technology that can keep up. A new UI upgrade is planned for 2026. Conversations about AI and cloud are underway, with plans to explore both after current priorities like a new contact center platform are delivered. “We’re signing a new five-year deal with Temenos because we believe in the platform,” David said. “But we also believe in what’s next. When the time comes, we want to be ready.” By bringing critical processes into one adaptable system, Centris is freeing up teams, improving service, and laying the foundation for a smarter, more scalable credit union experience. Centris is preparing for continued growth, from $1.4B today to a projected $3.5B in assets by 2035. That scale demands technology that can keep up. A new UI upgrade is planned for 2026. Conversations about AI and cloud are underway, with plans to explore both after current priorities like a new contact center platform are delivered. “We’re signing a new five-year deal with Temenos because we believe in the platform,” David said. “But we also believe in what’s next. When the time comes, we want to be ready.” By bringing critical processes into one adaptable system, Centris is freeing up teams, improving service, and laying the foundation for a smarter, more scalable credit union experience. One of the biggest wins is what this means for RBI Group. We can innovate locally, but we’re also aligned globally. That gives us scale, agility, and ultimately the ability to build superior customer experiences. It’s a platform for long-term growth.” Kreshnik Halili, CIO/COO at Raiffeisen Bank dd Bosna i Hercegovina One of the biggest wins is what this means for RBI Group. We can innovate locally, but we’re also aligned globally. That gives us scale, agility, and ultimately the ability to build superior customer experiences. It’s a platform for long-term growth.” Kreshnik Halili, CIO/COO at Raiffeisen Bank dd Bosna i Hercegovina ITSS provides high-quality services for banks with Temenos Transact in parts of Africa, Middle East, Asia and Latin America. Learn more about ITSS Woman on phone leaning against wall Banking solutions for all segments Empowering banks across segments with scalable, innovative, and efficient solutions. Explore our segments Woman writing on clipboard at desk Customer Success Stories Real stories of transformation with Temenos solutions. Read more success stories Woman on phone leaning against wall Banking solutions for all segments Empowering banks across segments with scalable, innovative, and efficient solutions. Explore our segments Woman writing on clipboard at desk Customer Success Stories Real stories of transformation with Temenos solutions. Read more success stories Banking solutions for all segments Empowering banks across segments with scalable, innovative, and efficient solutions. Explore our segments Woman writing on clipboard at desk Customer Success Stories Real stories of transformation with Temenos solutions. Read more success stories Woman on phone leaning against wall Banking solutions for all segments Empowering banks across segments with scalable, innovative, and efficient solutions. Explore our segments Woman writing on clipboard at desk Customer Success Stories Real stories of transformation with Temenos solutions. Read more success stories Woman on phone leaning against wall Banking solutions for all segments Empowering banks across segments with scalable, innovative, and efficient solutions. Explore our segments Woman writing on clipboard at desk Customer Success Stories Real stories of transformation with Temenos solutions. Read more success stories Woman on phone leaning against wall Banking solutions for all segments Empowering banks across segments with scalable, innovative, and efficient solutions. Explore our segments Woman writing on clipboard at desk Customer Success Stories Real stories of transformation with Temenos solutions. Read more success stories Woman on phone leaning against wall Banking solutions for all segments Empowering banks across segments with scalable, innovative, and efficient solutions. Explore our segments Woman writing on clipboard at desk Customer Success Stories Real stories of transformation with Temenos solutions. Read more success stories Woman on phone leaning against wall Banking solutions for all segments Empowering banks across segments with scalable, innovative, and efficient solutions. Explore our segments Woman writing on clipboard at desk Customer Success Stories Real stories of transformation with Temenos solutions. Read more success stories Growing simply https://vimeo.com/1158984519/4d72d33443 SS

A growth engine for Vietnam

Vietnam Prosperity Joint Stock Commercial Bank (VPBank) is one of Vietnam’s largest private banks, serving over 30 million customers across retail and corporate banking. The bank is a leader in digital innovation, having launched multiple digital brands including NEO, NEOBiz, UBank, Cake. To serve millions more customers with speed and reliability, VPBank recognized that its core banking platform had to evolve – to be faster, smarter, and more scalable.

Expanding from the core

VPBank had been using Temenos Core Banking since 2006. As it has grown, it has retained this core, while upgrading to new releases.

“We always need to improve our speed to market and agility,” said Augustine Wong Kok Seng, former CIO at VPBank. “Digital banks move fast, and if we want to stay competitive, we need to keep our core platform at the cutting edge.”

More importantly, many of the alternative platforms required specialized business analyst skills that were hard to source in emerging markets like Vietnam.

A strategic upgrade with the right partners

VPBank committed to upgrading its Temenos core banking, while shifting to a hybrid architecture using Red Hat OpenShift. The bank partnered with Systems Limited, with proven expertise in deploying Red Hat OpenShift for core banking on-premise. Red Hat was instrumental in helping containerise VPBank’s core banking system. While the core continues to run on-premise in a private cloud, AWS supported the broader hybrid architecture and testing environments, providing flexibility as the bank plans for future innovations.

This wasn’t a routine upgrade. It was one of the largest and most complex core banking transformations in the country. It involved migrating more than 18 million accounts and 77 terabytes of data, all within a 24-hour go-live window.

Key to success was VPBank’s decision to run the upgrade using disaster recovery (DR) mode to avoid impacting customer service. For most of the weekend, customers continued transacting as usual, with only a brief three-hour switchover window when systems were unavailable.

“With this modernisation, VPBank gains the ability to orchestrate workloads at scale, streamline deployments, and maintain high availability. These are critical capabilities for supporting millions of customers while driving continuous innovation,” said Dao Hoang Giang (Jane), Country Manager, Red Hat Vietnam, Cambodia, Laos & Myanmar.

Results that scale with ambition

The transformation delivered immediate and measurable gains. Business processing speeds improved by 30%, and payment transaction volumes rose by 40%. The upgraded system can now handle double the daily volume without issue, enabling faster, more stable product launches. Most importantly, the go-live was completed without a single incident, ensuring uninterrupted service and reinforcing trust across the customer base.

Built on trust, delivered through partnership

Temenos was the natural choice for VPBank’s continued core transformation. With over 30 Temenos clients in Vietnam, the bank saw deep local knowledge and the business functionality no other vendor could match.

Augustine emphasized that VPBank’s strategy remains dynamic. “We’re constantly evaluating new technologies,” he said. “This decision made the most sense at the current juncture, but the pace of change is fast. We’re always scanning the horizon, but if Temenos continues to innovate and decouple modules, they’ll stay in the lead.”

Systems Limited impressed the bank with its resolve. “They didn’t talk about cost,” Augustine said. “They talked about solving the problem. That made all the difference.”

“This success with VPBank demonstrates the depth of our expertise in executing major core banking upgrades on a global scale,” said Ammara Masood, GM Global Industries, Banking & Financial Services, Systems Limited. “By combining innovative methodologies with Temenos’ next-generation platform and Red Hat OpenShift, we’ve enabled VPBank to achieve remarkable improvements in scalability, efficiency, and performance.”

Modernisation that drives inclusion

The technology upgrade is about more than just scale. It’s also enabling inclusion.

Vietnam has a population of over 100 million, but only around 30 million are currently banked. VPBank is on a mission to change that. “Our full name – Vietnam Prosperity Bank – says it all,” Augustine said. “We’re here to build an inclusive financial society. That requires trust, and trust is built on stable, scalable systems.”

AI, automation, and agility

With the new core in place, VPBank is now focused on building out its AI strategy. From conversational AI tools to internal automation, the bank is developing an “AI factory” model that enables teams to build, test, and launch intelligent tools faster.

The foundation is the data; and the integrity of that data comes from a trusted, resilient core.

“AI is just an enabler,” Augustine said. “Data is the crown jewel. And with Temenos, we know our data is secure, stable, and ready to power the next wave of innovation.”

With the upgrade complete and the bank now future-ready, VPBank is focused on reaching the next horizon of growth. As digital adoption accelerates and AI reshapes the financial landscape, agility will be the key to the future, explains Augustine. “Now we have the capabilities to adapt. That’s partly about the technology we’ve deployed, but equally about having a partner in Temenos that is shaping the future, putting us in the driving seat.”

VPBank Scaling smarter and powering inclusion Hanoi, Vietnam At a Glance • One of the largest core banking upgrades executed in Vietnam • 18M+ accounts migrated in a single weekend • 30% faster business processing • 40% increase in payment transaction volumes • Core banking system now handles double the volume with zero incidents • Near-zero customer disruption during go-live A growth engine for Vietnam https://vimeo.com/1094014151/8b8361059c PLACEHOLDER https://vimeo.com/1124259931/df78107869 bank Pioneering Composable Digital Banking in Saudi Arabia Riyadh, Saudi Arabia Watch video VPBank logo Expanding from the core There were vendors pitching very aggressively, but with no track record in our market. And you can’t risk that. For a massive project like this, you need someone you can trust.” – Amr El-Garhy, CEO & MD, MIDBANK We were told we’d need people who could construct smart contracts. Temenos offered a more intuitive, business-friendly platform that our teams could adapt to quickly. That made the decision clear.” Augustine Wong Kok Seng, former CIO at VPBank Temenos was attentive at the moments that really mattered.They brought in more resources when needed, stayed close to the project, and showed genuine commitment to our success.” – Amr El-Garhy, CEO & MD, MIDBANK VPBank committed to upgrading its Temenos core banking, while shifting to a hybrid architecture using Red Hat OpenShift. The bank partnered with Systems Limited, with proven expertise in deploying Red Hat OpenShift for core banking on-premise. Red Hat was instrumental in helping containerise VPBank’s core banking system. While the core continues to run on-premise in a private cloud, AWS supported the broader hybrid architecture and testing environments, providing flexibility as the bank plans for future innovations. This wasn’t a routine upgrade. It was one of the largest and most complex core banking transformations in the country. It involved migrating more than 18 million accounts and 77 terabytes of data, all within a 24-hour go-live window. Key to success was VPBank’s decision to run the upgrade using disaster recovery (DR) mode to avoid impacting customer service. For most of the weekend, customers continued transacting as usual, with only a brief three-hour switchover window when systems were unavailable. “With this modernisation, VPBank gains the ability to orchestrate workloads at scale, streamline deployments, and maintain high availability. These are critical capabilities for supporting millions of customers while driving continuous innovation,” said Dao Hoang Giang (Jane), Country Manager, Red Hat Vietnam, Cambodia, Laos & Myanmar. We’re seeing the benefits, and now we’re thinking about how to lead the next wave of innovation. Now is the time to push forward.” – Amr El-Garhy, CEO & MD, MIDBANK   The transformation delivered immediate and measurable gains. Business processing speeds improved by 30%, and payment transaction volumes rose by 40%. The upgraded system can now handle double the daily volume without issue, enabling faster, more stable product launches. Most importantly, the go-live was completed without a single incident, ensuring uninterrupted service and reinforcing trust across the customer base. The outcome of that exercise was the selection of Facilities Lending and Club Loan modules of Arrangement Architecture (AA), that are offered within Temenos Core. Temenos went on to lead the business requirements design phase, with Systems Arabia (formerly NDC) providing implementation support and integration expertise. Go-live was achieved in November 2024, with immediate results A strategic upgrade with the right partners ITSS provides high-quality services for banks with Temenos Transact in parts of Africa, Middle East, Asia and Latin America. Learn more about ITSS Results that scale with ambition ITSS provides high-quality services for banks with Temenos Transact in parts of Africa, Middle East, Asia and Latin America. Learn more about ITSS Today, we can serve twice the volume with better quality. The customer experience is significantly improved – faster, more responsive, and more reliable.” Do Cam Van, Director of Core Banking Applications Service at VPBank ITSS provides high-quality services for banks with Temenos Transact in parts of Africa, Middle East, Asia and Latin America. Learn more about ITSS Woman on phone leaning against wall Banking solutions for all segments Empowering banks across segments with scalable, innovative, and efficient solutions. Explore our solutions Explore our solutions Hamilton Reserve Bank strives to create products tailored to meet the unique requirements of its global clients that value speed, safety, and privacy. Similarly, the bank aims to make every client interaction an easy, fast, secure, and frictionless experience — from new account onboarding 100% online to fast payments executed in seconds and 24/7 digital access allowing multiple signers and controls in omnibus accounts; all backed up with robust security, privacy, and top compliance measures. The bank chose Temenos for its highly reputable and dependable core banking system with exceptional transaction and real-time monitoring capabilities demanded by large global correspondent banks. “Our previous core banking tools had limited integration capabilities,” adds Akinnia Glasgow. “Key processes such as manual client onboarding could take 5 days for staff to approve account applications. As customer onboarding exploded with many new account applications waiting to be processed, we had to scale our global operations through a fresh approach. The flexible Temenos modules became our solution after we had rejected many others. We signed an 11-year agreement with Temenos as a key partner and devoted a US$30 million IT budget to build a large bank well positioned to serve a worldwide client base. We are very pleased and have not looked back since.” ITSS provides high-quality services for banks with Temenos Transact in parts of Africa, Middle East, Asia and Latin America. Learn more about ITSS Woman on phone leaning against wall Banking solutions for all segments Empowering banks across segments with scalable, innovative, and efficient solutions. Explore our solutions Woman on phone leaning against wall Banking solutions for all segments Empowering banks across segments with scalable, innovative, and efficient solutions. Explore our segments Measurable impact The results have been swift and significant. MIDBANK has the ability to work on reducing transaction processing times and annual saving in operational cost, and improving in customer satisfaction. Customers will benefit in the coming period from faster services, better product availability, and a more modern digital experience. It is an artistic expression of how digital transformation reshapes end users’ financial lives—through cutting-edge technological innovations, accelerated service delivery, and enhanced user experience. It reflects the dual mission of driving operational efficiency and reinforcing regulatory compliance, as pivotal forces for sustainable economic growth and inclusive development, in alignment with Egypt Vision 2030 and the Central Bank of Egypt. Internally, automation has decreased the reliance on manual operations, freeing staff to focus on higher-value tasks. “The capacity in the system is so strong and robust that it helps us resolve things much more quickly,” Amr said. Explore our segments Woman writing on clipboard at desk Customer Success Stories Real stories of transformation with Temenos solutions. Read more success stories Woman on phone leaning against wall Woman writing on clipboard at desk Customer Success Stories Real stories of transformation with Temenos solutions. Read more success stories Banking solutions for all segments Empowering banks across segments with scalable, innovative, and efficient solutions. Explore our segments Woman writing on clipboard at desk Customer Success Stories Real stories of transformation with Temenos solutions. Read more success stories Built on trust, delivered through partnership Temenos was the natural choice for VPBank’s continued core transformation. With over 30 Temenos clients in Vietnam, the bank saw deep local knowledge and the business functionality no other vendor could match. ITSS provides high-quality services for banks with Temenos Transact in parts of Africa, Middle East, Asia and Latin America. Learn more about ITSS Woman on phone leaning against wall Banking solutions for all segments Empowering banks across segments with scalable, innovative, and efficient solutions. Explore our segments Woman writing on clipboard at desk Customer Success Stories Real stories of transformation with Temenos solutions. Read more success stories ITSS provides high-quality services for banks with Temenos Transact in parts of Africa, Middle East, Asia and Latin America. Learn more about ITSS Woman on phone leaning against wall Banking solutions for all segments Empowering banks across segments with scalable, innovative, and efficient solutions. Explore our segments Woman writing on clipboard at desk Customer Success Stories Real stories of transformation with Temenos solutions. Read more success stories Woman on phone leaning against wall Explore our segments Woman writing on clipboard at desk Customer Success Stories Real stories of transformation with Temenos solutions. Read more success stories Banking solutions for all segments Empowering banks across segments with scalable, innovative, and efficient solutions. Explore our segments Woman writing on clipboard at desk Customer Success Stories Real stories of transformation with Temenos solutions. Read more success stories VPBank had been using Temenos Core Banking since 2006. As it has grown, it has retained this core, while upgrading to new releases. “We always need to improve our speed to market and agility,” said Augustine Wong Kok Seng, former CIO at VPBank. “Digital banks move fast, and if we want to stay competitive, we need to keep our core platform at the cutting edge.” More importantly, many of the alternative platforms required specialized business analyst skills that were hard to source in emerging markets like Vietnam. Close ties Temenos offered MIDBANK more than just software. Its local presence, proven track record in Egypt, and strong ecosystem of partners brought credibility and confidence to a high-stakes transformation. Banking solutions for all segments Empowering banks across segments with scalable, innovative, and efficient solutions. b Customer Success Stories Real stories of transformation with Temenos solutions. Read more success stories No one else had the business functionality and scale we needed. We explored all options, but Temenos was the only partner who could support our growth at this size. Frankly, no one else had the depth we needed. When things got tough, Temenos’ leadership was directly involved. I could call them up at any time, and they made things happen.” Augustine Wong Kok Seng, former CIO at VPBank Augustine emphasized that VPBank’s strategy remains dynamic. “We’re constantly evaluating new technologies,” he said. “This decision made the most sense at the current juncture, but the pace of change is fast. We’re always scanning the horizon, but if Temenos continues to innovate and decouple modules, they’ll stay in the lead.” Systems Limited impressed the bank with its resolve. “They didn’t talk about cost,” Augustine said. “They talked about solving the problem. That made all the difference.” “This success with VPBank demonstrates the depth of our expertise in executing major core banking upgrades on a global scale,” said Ammara Masood, GM Global Industries, Banking & Financial Services, Systems Limited. “By combining innovative methodologies with Temenos’ next-generation platform and Red Hat OpenShift, we’ve enabled VPBank to achieve remarkable improvements in scalability, efficiency, and performance.” Modernisation that drives inclusion The technology upgrade is about more than just scale. It’s also enabling inclusion. Vietnam has a population of over 100 million, but only around 30 million are currently banked. VPBank is on a mission to change that. “Our full name – Vietnam Prosperity Bank – says it all,” Augustine said. “We’re here to build an inclusive financial society. That requires trust, and trust is built on stable, scalable systems.” AI, automation, and agility ITSS provides high-quality services for banks with Temenos Transact in parts of Africa, Middle East, Asia and Latin America. Learn more about ITSS Woman on phone leaning against wall Banking solutions for all segments Empowering banks across segments with scalable, innovative, and efficient solutions. Explore our segments Woman writing on clipboard at desk Customer Success Stories Real stories of transformation with Temenos solutions. Read more success stories Woman on phone leaning against wall Banking solutions for all segments Empowering banks across segments with scalable, innovative, and efficient solutions. Explore our segments Woman writing on clipboard at desk Customer Success Stories Real stories of transformation with Temenos solutions. Read more success stories Banking solutions for all segments Empowering banks across segments with scalable, innovative, and efficient solutions. Explore our segments Woman writing on clipboard at desk Customer Success Stories Real stories of transformation with Temenos solutions. Read more success stories Woman on phone leaning against wall Banking solutions for all segments Empowering banks across segments with scalable, innovative, and efficient solutions. Explore our segments Woman writing on clipboard at desk Customer Success Stories Real stories of transformation with Temenos solutions. Read more success stories Woman on phone leaning against wall Banking solutions for all segments Empowering banks across segments with scalable, innovative, and efficient solutions. Explore our segments Woman writing on clipboard at desk Customer Success Stories Real stories of transformation with Temenos solutions. Read more success stories Woman on phone leaning against wall Banking solutions for all segments Empowering banks across segments with scalable, innovative, and efficient solutions. Explore our segments Woman writing on clipboard at desk Customer Success Stories Real stories of transformation with Temenos solutions. Read more success stories Woman on phone leaning against wall Banking solutions for all segments Empowering banks across segments with scalable, innovative, and efficient solutions. Explore our segments Woman writing on clipboard at desk Customer Success Stories Real stories of transformation with Temenos solutions. Read more success stories Woman on phone leaning against wall Banking solutions for all segments Empowering banks across segments with scalable, innovative, and efficient solutions. Explore our segments Woman writing on clipboard at desk Customer Success Stories Real stories of transformation with Temenos solutions. Read more success stories Vietnam Prosperity Joint Stock Commercial Bank (VPBank) is one of Vietnam’s largest private banks, serving over 30 million customers across retail and corporate banking. The bank is a leader in digital innovation, having launched multiple digital brands including NEO, NEOBiz, UBank, Cake. To serve millions more customers with speed and reliability, VPBank recognized that its core banking platform had to evolve – to be faster, smarter, and more scalable. With the new core in place, VPBank is now focused on building out its AI strategy. From conversational AI tools to internal automation, the bank is developing an “AI factory” model that enables teams to build, test, and launch intelligent tools faster. The foundation is the data; and the integrity of that data comes from a trusted, resilient core. “AI is just an enabler,” Augustine said. “Data is the crown jewel. And with Temenos, we know our data is secure, stable, and ready to power the next wave of innovation.” With the upgrade complete and the bank now future-ready, VPBank is focused on reaching the next horizon of growth. As digital adoption accelerates and AI reshapes the financial landscape, agility will be the key to the future, explains Augustine. “Now we have the capabilities to adapt. That’s partly about the technology we’ve deployed, but equally about having a partner in Temenos that is shaping the future, putting us in the driving seat.” We partnered successfully with: We partnered successfully with: We partnered successfully with: Microsoft’s Financial Services group helps financial firms leverage technology to amplify the impact their people can deliver to drive business success. Woman on phone leaning against wall Banking solutions for all segments Empowering banks across segments with scalable, innovative, and efficient solutions. Explore our segments Woman writing on clipboard at desk Customer Success Stories Real stories of transformation with Temenos solutions. Read more success stories Woman on phone leaning against wall Banking solutions for all segments Empowering banks across segments with scalable, innovative, and efficient solutions. Explore our segments Woman writing on clipboard at desk Customer Success Stories Real stories of transformation with Temenos solutions. Read more success stories Woman on phone leaning against wall Banking solutions for all segments Empowering banks across segments with scalable, innovative, and efficient solutions. Explore our segments Woman writing on clipboard at desk Customer Success Stories Real stories of transformation with Temenos solutions. Read more success stories

IRACE Digital is an institutional bank focused on serving the asset management industry, including hedge funds, private equity, venture capital, and family offices. The bank prioritizes safety, liquidity, and speed, holding client funds in trust without engaging in lending or leveraging activities. IRACE Digital offers a global footprint across the U.S., Europe, and the Cayman Islands, providing multi-currency banking, custody, payments, and trading services. Its digital-first platform enables fast onboarding, and a seamless user experience tailored to sophisticated asset managers. As the bank continues to scale, IRACE Digital expects its digital operating model to drive measurable performance improvements across efficiency, growth, and customer experience.

A new kind of bank for the global asset management industry

When IRACE Digital continued its recent global expansion into the US and Luxembourg, to further serve the asset management industry, it had a rare advantage: no legacy systems and no outdated technology. The goal was simple but powerful: create a fully digital, cross-border bank that could serve clients with speed, security, and simplicity. With the full Temenos SaaS offering IRACE Digital turned that vision into reality driving its expansion in the United States. This foundation positions the bank to serve significantly more clients without increasing operational complexity.

IRACE Digital isn’t a traditional bank. It is a global bank focused on serving the asset management sector, including fund managers, administrators, brokers, and family offices who need seamless service across jurisdictions. These clients value efficiency and expect their banking to move as fast as their investments. Using Temenos, IRACE Digital is expected to serve significantly more customers per employee as automation and straight-through processing increase across operations.

“IRACE Digital was built for a niche market that demands more than just banking,” said Diarmuid O’Donovan, Group Chief Information Officer. “They want a digital experience that feels effortless, wherever they do business.”

A clean slate and a clear vision

Having operated in the Cayman Islands for many years, IRACE Digital launched operations in the U.S in 2024 and began with a clean slate. There were no legacy systems to migrate or old data to reconcile, just the opportunity to design a modern, cloud-native bank from the ground up. The first major milestone came when the bank secured its U.S. banking license from the Office of the Comptroller of the Currency (OCC). With regulatory approval in place, IRACE Digital expanded to Luxembourg.

This scalability is expected to support rising transaction volumes and cross-sell activity as the bank expands into new markets.

Powered by the end-to end Temenos SaaS stack

To power its growth, IRACE Digital adopted end-to-end banking on Temenos SaaS, deployed on Microsoft Azure. Temenos Core Banking is the foundation of the platform while Temenos Digital delivers an intuitive, frictionless online experience for corporate clients. Temenos Payments enables full centralization and real-time control over the processing of any type of payment from any channel or source, with cross-border and multi-currency payments flowing smoothly across multiple clearing systems, including ISO 20022. Financial Crime Mitigation ensures robust compliance, while Temenos Data Hub provides the insights and real-time analytics needed to drive smarter decisions. As adoption increases, IRACE Digital expects cross-sell performance to rise exponentially, supported by deeper insights and more personalized client engagement.

100% digital from day one

From day one, IRACE Digital set out to be fully digital. Every process, from onboarding to account management, happens online. Clients can open and manage accounts quickly and securely. While the U.S. and Luxembourg operations are entirely digital, the third phase in Cayman Islands will integrate shortly. Behind the scenes, Temenos’ open integration framework connects IRACE Digital to critical third-party systems like Bloomberg and HID, giving the bank the flexibility to customize and extend services without building them from scratch. This digital-first approach is expected to revolutionize onboarding while improving overall customer satisfaction significantly.

One platform, multiple markets

All IRACE Digital entities—U.S., Luxembourg, and the Cayman Islands—are running, or will soon run, on a single Temenos SaaS instance. This unified model simplifies operations, reduces costs, and ensures consistent client experience across markets. The rollout is happening in phases: the U.S. and Luxembourg are already live, and the Cayman Islands will follow in short order. The shared platform model is expected to further improve performance as volumes grow across regions.

“We’re not maintaining systems; we’re enhancing experiences,” Diarmuid said. “That’s the value of going all in on SaaS.”

Collaboration and partnership

IRACE Digital worked closely with Temenos, leveraging their architecture alignment, support, and strategic guidance to ensure every component of the deployment worked seamlessly together. With proven success in countries like Luxembourg, Temenos offered both the technology and the track record IRACE Digital needed, giving the bank confidence as it expanded its global footprint.

A future-ready platform

IRACE Digital’s success consuming the end-to-end Temenos offering on SaaS has already drawn attention from across the industry. With its core and digital platforms live, the bank is now exploring the next wave of innovation, including AI-driven insights, deeper analytics, and new digital products designed to give clients smarter, faster, and simpler ways to manage their funds. This also includes adopting blockchain technology to enable secure, compliant crypto services for its institutional clients. Together, these initiatives are expected to drive continued gains in efficiency, performance, and client satisfaction as IRACE Digital scales globally.

FundBank Building a Global Digital Bank At a Glance • Running the full Temenos SaaS stack, including Core, Digital, Payments Hub, Data Hub, and Financial Crime Mitigation • Cloud Based: Public cloud hyperscale infrastructure providing extensive resilience and security from Azure • Multi-jurisdictional: Temenos multi-bank model supports operations in the U.S., Luxembourg, and the Cayman Islands. • Fully digital client onboarding that is fast, secure, and completely paperless FundBank is an institutional bank focused on serving the asset management industry, including hedge funds, private equity, venture capital, and family offices. The bank prioritizes safety, liquidity, and speed, holding client funds in trust without engaging in lending or leveraging activities. FundBank offers a global footprint across the U.S., Europe, and the Cayman Islands, providing multi-currency banking, custody, payments, and trading services. Its digital-first platform enables fast onboarding, and a seamless user experience tailored to sophisticated asset managers. As the bank continues to scale, FundBank expects its digital operating model to drive measurable performance improvements across efficiency, growth, and customer experience. A new kind of bank for the global asset management industry https://vimeo.com/1094014151/8b8361059c PLACEHOLDER https://vimeo.com/1124259931/df78107869 bank Pioneering Composable Digital Banking in Saudi Arabia Riyadh, Saudi Arabia Watch video Fundbank logo A clean slate and a clear vision There were vendors pitching very aggressively, but with no track record in our market. And you can’t risk that. For a massive project like this, you need someone you can trust.” – Amr El-Garhy, CEO & MD, MIDBANK To succeed, we needed a platform that could scale globally without adding complexity, which is why we selected the Temenos banking platform.” Diarmuid O’Donovan, Global Chief Information Officer at FundBank Temenos was attentive at the moments that really mattered.They brought in more resources when needed, stayed close to the project, and showed genuine commitment to our success.” – Amr El-Garhy, CEO & MD, MIDBANK Powered by the end-to end Temenos SaaS stack We’re seeing the benefits, and now we’re thinking about how to lead the next wave of innovation. Now is the time to push forward.” – Amr El-Garhy, CEO & MD, MIDBANK   With Temenos, we can offer our clients an enhanced digital experience and scale efficiently. This is key to our future growth.” Diarmuid O’Donovan, Global Chief Information Officer at FundBank The outcome of that exercise was the selection of Facilities Lending and Club Loan modules of Arrangement Architecture (AA), that are offered within Temenos Core. Temenos went on to lead the business requirements design phase, with Systems Arabia (formerly NDC) providing implementation support and integration expertise. Go-live was achieved in November 2024, with immediate results This scalability is expected to support rising transaction volumes and cross-sell activity as the bank expands into new markets. ITSS provides high-quality services for banks with Temenos Transact in parts of Africa, Middle East, Asia and Latin America. Learn more about ITSS To power its growth, FundBank adopted end-to-end banking on Temenos SaaS, deployed on Microsoft Azure. Temenos Core Banking is the foundation of the platform while Temenos Digital delivers an intuitive, frictionless online experience for corporate clients. Temenos Payments enables full centralization and real-time control over the processing of any type of payment from any channel or source, with cross-border and multi-currency payments flowing smoothly across multiple clearing systems, including ISO 20022. Financial Crime Mitigation ensures robust compliance, while Temenos Data Hub provides the insights and real-time analytics needed to drive smarter decisions. As adoption increases, FundBank expects cross-sell performance to rise exponentially, supported by deeper insights and more personalized client engagement. ITSS provides high-quality services for banks with Temenos Transact in parts of Africa, Middle East, Asia and Latin America. Learn more about ITSS 100% digital from day one ITSS provides high-quality services for banks with Temenos Transact in parts of Africa, Middle East, Asia and Latin America. Learn more about ITSS Woman on phone leaning against wall Banking solutions for all segments Empowering banks across segments with scalable, innovative, and efficient solutions. Explore our solutions Explore our solutions Hamilton Reserve Bank strives to create products tailored to meet the unique requirements of its global clients that value speed, safety, and privacy. Similarly, the bank aims to make every client interaction an easy, fast, secure, and frictionless experience — from new account onboarding 100% online to fast payments executed in seconds and 24/7 digital access allowing multiple signers and controls in omnibus accounts; all backed up with robust security, privacy, and top compliance measures. The bank chose Temenos for its highly reputable and dependable core banking system with exceptional transaction and real-time monitoring capabilities demanded by large global correspondent banks. “Our previous core banking tools had limited integration capabilities,” adds Akinnia Glasgow. “Key processes such as manual client onboarding could take 5 days for staff to approve account applications. As customer onboarding exploded with many new account applications waiting to be processed, we had to scale our global operations through a fresh approach. The flexible Temenos modules became our solution after we had rejected many others. We signed an 11-year agreement with Temenos as a key partner and devoted a US$30 million IT budget to build a large bank well positioned to serve a worldwide client base. We are very pleased and have not looked back since.” ITSS provides high-quality services for banks with Temenos Transact in parts of Africa, Middle East, Asia and Latin America. Learn more about ITSS Woman on phone leaning against wall Banking solutions for all segments Empowering banks across segments with scalable, innovative, and efficient solutions. Explore our solutions Woman on phone leaning against wall Banking solutions for all segments Empowering banks across segments with scalable, innovative, and efficient solutions. Explore our segments Measurable impact The results have been swift and significant. MIDBANK has the ability to work on reducing transaction processing times and annual saving in operational cost, and improving in customer satisfaction. Customers will benefit in the coming period from faster services, better product availability, and a more modern digital experience. It is an artistic expression of how digital transformation reshapes end users’ financial lives—through cutting-edge technological innovations, accelerated service delivery, and enhanced user experience. It reflects the dual mission of driving operational efficiency and reinforcing regulatory compliance, as pivotal forces for sustainable economic growth and inclusive development, in alignment with Egypt Vision 2030 and the Central Bank of Egypt. Internally, automation has decreased the reliance on manual operations, freeing staff to focus on higher-value tasks. “The capacity in the system is so strong and robust that it helps us resolve things much more quickly,” Amr said. Explore our segments Woman writing on clipboard at desk Customer Success Stories Real stories of transformation with Temenos solutions. Read more success stories Woman on phone leaning against wall Woman writing on clipboard at desk Customer Success Stories Real stories of transformation with Temenos solutions. Read more success stories Banking solutions for all segments Empowering banks across segments with scalable, innovative, and efficient solutions. Explore our segments Woman writing on clipboard at desk Customer Success Stories Real stories of transformation with Temenos solutions. Read more success stories From day one, FundBank set out to be fully digital. Every process, from onboarding to account management, happens online. Clients can open and manage accounts quickly and securely. While the U.S. and Luxembourg operations are entirely digital, the third phase in Cayman Islands will integrate shortly. Behind the scenes, Temenos’ open integration framework connects FundBank to critical third-party systems like Bloomberg and HID, giving the bank the flexibility to customize and extend services without building them from scratch. This digital-first approach is expected to revolutionize onboarding while improving overall customer satisfaction significantly. One platform, multiple markets ITSS provides high-quality services for banks with Temenos Transact in parts of Africa, Middle East, Asia and Latin America. Learn more about ITSS Woman on phone leaning against wall Banking solutions for all segments Empowering banks across segments with scalable, innovative, and efficient solutions. Explore our segments Woman writing on clipboard at desk Customer Success Stories Real stories of transformation with Temenos solutions. Read more success stories ITSS provides high-quality services for banks with Temenos Transact in parts of Africa, Middle East, Asia and Latin America. Learn more about ITSS Woman on phone leaning against wall Banking solutions for all segments Empowering banks across segments with scalable, innovative, and efficient solutions. Explore our segments Woman writing on clipboard at desk Customer Success Stories Real stories of transformation with Temenos solutions. Read more success stories Woman on phone leaning against wall Explore our segments Woman writing on clipboard at desk Customer Success Stories Real stories of transformation with Temenos solutions. Read more success stories Banking solutions for all segments Empowering banks across segments with scalable, innovative, and efficient solutions. Explore our segments Woman writing on clipboard at desk Customer Success Stories Real stories of transformation with Temenos solutions. Read more success stories Having operated in the Cayman Islands for many years, FundBank launched operations in the U.S in 2024 and began with a clean slate. There were no legacy systems to migrate or old data to reconcile, just the opportunity to design a modern, cloud-native bank from the ground up. The first major milestone came when the bank secured its U.S. banking license from the Office of the Comptroller of the Currency (OCC). With regulatory approval in place, FundBank expanded to Luxembourg. Close ties Temenos offered MIDBANK more than just software. Its local presence, proven track record in Egypt, and strong ecosystem of partners brought credibility and confidence to a high-stakes transformation. Banking solutions for all segments Empowering banks across segments with scalable, innovative, and efficient solutions. b Customer Success Stories Real stories of transformation with Temenos solutions. Read more success stories All FundBank entities—U.S., Luxembourg, and the Cayman Islands—are running, or will soon run, on a single Temenos SaaS instance. This unified model simplifies operations, reduces costs, and ensures consistent client experience across markets. The rollout is happening in phases: the U.S. and Luxembourg are already live, and the Cayman Islands will follow in short order. The shared platform model is expected to further improve performance as volumes grow across regions. “We’re not maintaining systems; we’re enhancing experiences,” Diarmuid said. “That’s the value of going all in on SaaS.” Collaboration and partnership FundBank worked closely with Temenos, leveraging their architecture alignment, support, and strategic guidance to ensure every component of the deployment worked seamlessly together. With proven success in countries like Luxembourg, Temenos offered both the technology and the track record FundBank needed, giving the bank confidence as it expanded its global footprint. A future-ready platform FundBank’s success consuming the end-to-end Temenos offering on SaaS has already drawn attention from across the industry. With its core and digital platforms live, the bank is now exploring the next wave of innovation, including AI-driven insights, deeper analytics, and new digital products designed to give clients smarter, faster, and simpler ways to manage their funds. This also includes adopting blockchain technology to enable secure, compliant crypto services for its institutional clients. Together, these initiatives are expected to drive continued gains in efficiency, performance, and client satisfaction as FundBank scales globally. ITSS provides high-quality services for banks with Temenos Transact in parts of Africa, Middle East, Asia and Latin America. Learn more about ITSS Woman on phone leaning against wall Banking solutions for all segments Empowering banks across segments with scalable, innovative, and efficient solutions. Explore our segments Woman writing on clipboard at desk Customer Success Stories Real stories of transformation with Temenos solutions. Read more success stories Woman on phone leaning against wall Banking solutions for all segments Empowering banks across segments with scalable, innovative, and efficient solutions. Explore our segments Woman writing on clipboard at desk Customer Success Stories Real stories of transformation with Temenos solutions. Read more success stories Banking solutions for all segments Empowering banks across segments with scalable, innovative, and efficient solutions. Explore our segments Woman writing on clipboard at desk Customer Success Stories Real stories of transformation with Temenos solutions. Read more success stories Woman on phone leaning against wall Banking solutions for all segments Empowering banks across segments with scalable, innovative, and efficient solutions. Explore our segments Woman writing on clipboard at desk Customer Success Stories Real stories of transformation with Temenos solutions. Read more success stories Woman on phone leaning against wall Banking solutions for all segments Empowering banks across segments with scalable, innovative, and efficient solutions. Explore our segments Woman writing on clipboard at desk Customer Success Stories Real stories of transformation with Temenos solutions. Read more success stories Woman on phone leaning against wall Banking solutions for all segments Empowering banks across segments with scalable, innovative, and efficient solutions. Explore our segments Woman writing on clipboard at desk Customer Success Stories Real stories of transformation with Temenos solutions. Read more success stories Woman on phone leaning against wall Banking solutions for all segments Empowering banks across segments with scalable, innovative, and efficient solutions. Explore our segments Woman writing on clipboard at desk Customer Success Stories Real stories of transformation with Temenos solutions. Read more success stories Woman on phone leaning against wall Banking solutions for all segments Empowering banks across segments with scalable, innovative, and efficient solutions. Explore our segments Woman writing on clipboard at desk Customer Success Stories Real stories of transformation with Temenos solutions. Read more success stories When FundBank continued its recent global expansion into the US and Luxembourg, to further serve the asset management industry, it had a rare advantage: no legacy systems and no outdated technology. The goal was simple but powerful: create a fully digital, cross-border bank that could serve clients with speed, security, and simplicity. With the full Temenos SaaS offering FundBank turned that vision into reality driving its expansion in the United States. This foundation positions the bank to serve significantly more clients without increasing operational complexity. FundBank isn’t a traditional bank. It is a global bank focused on serving the asset management sector, including fund managers, administrators, brokers, and family offices who need seamless service across jurisdictions. These clients value efficiency and expect their banking to move as fast as their investments. Using Temenos, FundBank is expected to serve significantly more customers per employee as automation and straight-through processing increase across operations. “FundBank was built for a niche market that demands more than just banking,” said Diarmuid O’Donovan, Global Chief Information Officer. “They want a digital experience that feels effortless, wherever they do business.” The technology provided by Temenos empowers our clients to move faster, bank smarter, and focus on what matters most, their investments.” Diarmuid O’Donovan, Global Chief Information Officer at FundBank We partnered successfully with: We partnered successfully with: We partnered successfully with: Microsoft’s Financial Services group helps financial firms leverage technology to amplify the impact their people can deliver to drive business success. Woman on phone leaning against wall Banking solutions for all segments Empowering banks across segments with scalable, innovative, and efficient solutions. Explore our segments Woman writing on clipboard at desk Customer Success Stories Real stories of transformation with Temenos solutions. Read more success stories Microsoft’s Financial Services group helps financial firms leverage technology to amplify the impact their people can deliver to drive business success. Woman on phone leaning against wall Banking solutions for all segments Empowering banks across segments with scalable, innovative, and efficient solutions. Explore our segments Woman writing on clipboard at desk Customer Success Stories Real stories of transformation with Temenos solutions. Read more success stories Microsoft’s Financial Services group helps financial firms leverage technology to amplify the impact their people can deliver to drive business success. Woman on phone leaning against wall Banking solutions for all segments Empowering banks across segments with scalable, innovative, and efficient solutions. Explore our segments Woman writing on clipboard at desk Customer Success Stories Real stories of transformation with Temenos solutions. Read more success stories

Founded in the 1970s as the Arab Petroleum Investments Corporation (APICORP), the Arab Energy Fund is a specialist financial institution focused on midstream and downstream energy investments. Its business activities span direct equity investments, trade finance, and structured loans, including syndicated and bilateral arrangements where it often acts as facility or syndication agent. It supports over 130 active facilities with a combined balance sheet exceeding USD 5.88 billion.

In 2024 it marked its 50th anniversary with an expanded mandate that includes sustainability and ESG-driven financing. That vision came with complexity, and need for further enhancements of the system with new and more innovative modules.

Ready for more

For years, the Fund relied on Temenos’ SL module for corporate lending. The solution provided a strong foundation, but as deal structures became more complex and the Fund’s role expanded, the need for enhanced flexibility and automation grew.

With increased lending volume and more sophisticated structures, the Fund sought a modern platform that could streamline operations and support the full lifecycle of every loan.

Co-creating the future

The Fund worked closely with Temenos to define a solution that matched its operational needs.

The outcome of that exercise was the selection of Facilities Lending and Club Loan modules of Arrangement Architecture (AA), that are offered within Temenos Core Banking.

Temenos went on to lead the business requirements design phase, with Systems Arabia (formerly NDC) providing implementation support and integration expertise.

Go-live was achieved in November 2024, with immediate results.

Capable of more complexity

The new solution gave Arab Energy Fund the power to structure and service bilateral, club, and syndicated deals with far greater efficiency.

Manual processes were replaced with automations. The Fund can now handle multi-party disbursements, track covenants in real time, and reconcile fee and principal payments with accuracy and speed.

With greater operational efficiency, the Fund has increased its capacity to serve as agent on more complex deals. And because each facility can be configured individually, the platform supports the Fund’s ambitions to lead higher-value, structured transactions in the region.

Additionally, the AA architecture has enabled product-level configuration and categorization, streamlining how data is captured and improving what’s possible in reporting and analysis

“When your products are designed the way your business operates, reporting becomes a by-product,” Mohammad said. “Now we get the data we need, in the format we need it. And we feed these back into the business, so we have a continually loop of insights and improvements.”

Going greener

Technology is also helping the Fund deliver on its ESG commitments. Since 2020, it has launched green bonds and invested in sustainable energy projects. Its new Temenos modules allow for these ESG-linked products to be structured with the specific parameters needed for compliance and performance tracking.

More automation

With lending modernized, the Fund is now expanding its transformation. It is currently implementing Temenos Payments Hub (TPH) and exploring Temenos SaaS and AI-based analytics.

Internally, it has also launched an automation project called Intelliflo, combining Microsoft Power Automate, RPA, and Co-pilot AI to streamline operational tasks outside the core platform.

These solutions give the potential for further automation, in turn allowing the Fund to focus resources on higher-value tasks, such as serving more complex customers, and delivering higher-impact deals, all while staying aligned to its ESG vision.

The Arab Energy Fund Scaling and Evolving Corporate Lending Riyadh, Saudi Arabia At a Glance Deployed Arrangement Architecture (AA), Facility Lending, and Club Loan modules from Temenos Core First implementation of its kind across bilateral, club, and syndicated lending structures Automation of complex agency functions including fee management, pro-rata reconciliations, and covenant tracking Founded in the 1970s as the Arab Petroleum Investments Corporation (APICORP), the Arab Energy Fund is a specialist financial institution focused on midstream and downstream energy investments. Its business activities span direct equity investments, trade finance, and structured loans, including syndicated and bilateral arrangements where it often acts as facility or syndication agent. It supports over 130 active facilities with a combined balance sheet exceeding USD 5.88 billion. In 2024 it marked its 50th anniversary with an expanded mandate that includes sustainability and ESG-driven financing. That vision came with complexity, and need for further enhancements of the system with new and more innovative modules. https://vimeo.com/1094014151/8b8361059c PLACEHOLDER https://vimeo.com/1099842441/ddc60d4ab1?ts=0&share=copy The Arab Energy Fund 2025 Reference Case study – Video Pioneering Composable Digital Banking in Saudi Arabia Riyadh, Saudi Arabia The Arab Energy Fund web ready logo Ready for more For years, the Fund relied on Temenos’ SL module for corporate lending. The solution provided a strong foundation, but as deal structures became more complex and the Fund’s role expanded, the need for enhanced flexibility and automation grew. With increased lending volume and more sophisticated structures, the Fund sought a modern platform that could streamline operations and support the full lifecycle of every loan. Co-creating the future The Fund worked closely with Temenos to define a solution that matched its operational needs. Temenos really studied the market. They looked at customers’ needs, where existing solutions were falling short, and where the market was heading. Everything was about taking the guesswork out, and instead focussing on the facts and the evidence. – Mohammad Khatib, Director, Information Technology at The Arab Energy Bank The outcome of that exercise was the selection of Facilities Lending and Club Loan modules of Arrangement Architecture (AA), that are offered within Temenos Core Banking. Temenos went on to lead the business requirements design phase, with Systems Arabia (formerly NDC) providing implementation support and integration expertise. Go-live was achieved in November 2024, with immediate results. Every product we’ve launched since go-live has moved from development to testing to production smoothly and on time. – Mansour Al-Zharani, Senior Director for Application Development at STC Bank Mansour explains that the balance of out-of-the-box capabilities with customizations has been crucial to this. “Builds and releases are now fully automated throughout all the environments, while the ease with which we can add customizations keeps us agile.” Deep partnership STC Bank chose Temenos for its vision, track record, and composable architecture. The decision was rooted in a long-term view: avoiding legacy limitations and investing in a platform that evolves with innovation. Temenos stood out for its experience in the Saudi market, strong regional partnerships, and the ability to support open technologies such as PostgreSQL. Equally important was the partnership ethos. Temenos’ engagement was deep and broad, with product owners, technical specialists, and support all involved. STC Bank also benefits from Temenos First Level Support, including an onsite engineer for immediate issue resolution, helping preserve development speed and service continuity. Looking ahead STC Bank continues to expand its product set using Temenos Core, with new lending and deposit offerings in development. It is also exploring how AI capabilities from Temenos can further improve operational efficiency, development workflows, and delivery timelines. We’re on a journey to reach more customers by offering more services—and Temenos is helping us get there. This partnership isn’t just for a year or two. It’s about long-term growth. – Mansour Al-Zharani, Senior Director for Application Development at STC Bank With a modern, scalable core in place, STC Bank is well positioned to lead the future of digital banking in Saudi Arabia—setting the standard for what a composable, cloud-native bank can achieve. The outcome of that exercise was the selection of Facilities Lending and Club Loan modules of Arrangement Architecture (AA), that are offered within Temenos Core. Temenos went on to lead the business requirements design phase, with Systems Arabia (formerly NDC) providing implementation support and integration expertise. Go-live was achieved in November 2024, with immediate results Capable of more complexity The new solution gave Arab Energy Fund the power to structure and service bilateral, club, and syndicated deals with far greater efficiency. Manual processes were replaced with automations. The Fund can now handle multi-party disbursements, track covenants in real time, and reconcile fee and principal payments with accuracy and speed. We delivered everything we set out to achieve. It’s simpler, more flexible, and more accurate; and all this relieves pressure from our teams. – Mohammad Khatib, Director, Information Technology at The Arab Energy Bank With greater operational efficiency, the Fund has increased its capacity to serve as agent on more complex deals. And because each facility can be configured individually, the platform supports the Fund’s ambitions to lead higher-value, structured transactions in the region. Additionally, the AA architecture has enabled product-level configuration and categorization, streamlining how data is captured and improving what’s possible in reporting and analysis “When your products are designed the way your business operates, reporting becomes a by-product,” Mohammad said. “Now we get the data we need, in the format we need it. And we feed these back into the business, so we have a continually loop of insights and improvements.” Going greener Technology is also helping the Fund deliver on its ESG commitments. Since 2020, it has launched green bonds and invested in sustainable energy projects. Its new Temenos modules allow for these ESG-linked products to be structured with the specific parameters needed for compliance and performance tracking. These tools have further enabled our ESG strategy. We can now create and manage green loans with the precision and transparency required. – Mohammad Khatib, Director, Information Technology at The Arab Energy Bank More automation With lending modernized, the Fund is now expanding its transformation. It is currently implementing Temenos Payments Hub (TPH) and exploring Temenos SaaS and AI-based analytics. Internally, it has also launched an automation project called Intelliflo, combining Microsoft Power Automate, RPA, and Co-pilot AI to streamline operational tasks outside the core platform. These solutions give the potential for further automation, in turn allowing the Fund to focus resources on higher-value tasks, such as serving more complex customers, and delivering higher-impact deals, all while staying aligned to its ESG vision. Every year, we aim to do something new in the system, so we keep evolving. With Temenos, we have the platform and the partnership to do exactly that. – Mohammad Khatib, Director, Information Technology at The Arab Energy Bank solutions Banking solutions for all segments Empowering banks across segments with scalable, innovative, and efficient solutions. Explore our solutions Explore our solutions We partnered successfully with: Systems logo – grey text Systems Limited is a global technology public limited company founded in 1977 with the mission to offer holistic transformations to its clients. solutions Banking solutions for all segments Empowering banks across segments with scalable, innovative, and efficient solutions. Explore our solutions Learn more about Systems LTD Systems Limited is a global technology public limited company founded in 1977 with the mission to offer holistic transformations to its clients. solutions Banking solutions for all segments Empowering banks across segments with scalable, innovative, and efficient solutions. Explore our solutions solutions Banking solutions for all segments Empowering banks across segments with scalable, innovative, and efficient solutions. Explore our solutions Systems Limited is a global technology public limited company founded in 1977 with the mission to offer holistic transformations to its clients. systems ltd logo Read more about Systems LTD

Raiffeisen Bank International (RBI) is one of Central and Eastern Europe’s leading banking groups, serving 18 million customers through a network of subsidiary banks in 11 countries. With a mission to become the region’s most recommended financial services provider, RBI has consistently invested in digital transformation to improve speed, cost-efficiency, and increase customer experience.

RBI has deployed Temenos Core Banking in Kosovo, Slovakia, Bosnia and Herzegovina, and in its branches in Poland and China. The group’s relationship with Temenos began in 1999 and continues to evolve with a clear focus on modernization and innovation

Strengthening across borders

Like many European institutions, the group faces the challenge to deliver consistent, seamless digital services, both through branches and online channels. This requires a modern IT landscape that supports agility, shorter time-to-market, scale, and cost efficiency.

Temenos Core Banking plays an important role in RBI’s transformation. Different group entities run various versions of Temenos Core, with the most recent deployment in Bosnia and Herzegovina. RBI is now evaluating upgrades modernization and further deployments, including a broader future shift toward cloud-native banking. This is now a key milestone on its technology roadmap.

Competence at the core

To support long-term modernization and reduce dependence on external expertise, RBI established a dedicated ‘Competence Centre’ (internally branded as the T24 Hub) based within Raiffeisen Tech in Poland. Raiffeisen Tech is a platform uniting IT talents, providing technical excellence to Raiffeisen Bank International Group. This centralized unit consolidates core banking expertise across the group, helping RBI execute implementations and upgrades with greater speed, consistency, and control. The idea stemmed from the bank’s desire to control core banking capabilities and ensure readiness for future transformation projects

Piotr Kiryluk, Head of T24 Hub at the bank, added: “The main challenges were to identify what skills we wanted to develop, and at what scale of investment. Operating in multiple regions, each with distinct needs, it was important to take a considered approach, so we could ensure the Centre has relevance.”

The T24 Hub has already played a pivotal role in ongoing implementations, including Temenos Payment Hub at Tatra banka in Slovakia. Lessons learned from pilot projects are now being fed into future rollouts, supporting better planning, execution, and cost optimization across markets.

Customer success as a catalyst

A key accelerator in RBI’s transformation has been the dedicated support from Temenos’ Customer Success team. From early planning of the T24 Hub to its certification, Temenos provided proactive support across training, stakeholder engagement, and governance.

“Having a dedicated Customer Success Manager was critical,” said Chadi. “They helped us connect with the right people across Temenos and kept the momentum going. The certification wouldn’t have happened without that level of partnership.”

Building the future

RBI is now working closely with Temenos to assess a group-wide cloud migration strategy for its Temenos Core installations. The T24 Hub will be instrumental in defining and executing this shift, helping RBI move from fragmented deployments to a harmonized, scalable, cloud-native core banking environment.

RBI’s long-standing partnership with Temenos, and the development of the T24 Hub in particular, reflects a shared commitment to transformation and scale. By investing in internal capabilities, the group is well-positioned to modernize further, whether that is with cloud, AI in Core Banking, or other innovations that emerge.

That extends the influence of the partnership beyond modernizing its systems, to shaping the future of banking across Central and Eastern Europe.

Raiffeisen Bank International Centralizing Skills to Scale Core Banking Vienna, Austria At a Glance Temenos Core Banking deployed across 5 markets. ‘T24 Hub’ established in Poland to centralize expertise, accelerate upgrades, and reduce reliance on external vendors. Temenos Customer Success enabled faster implementation, cloud readiness, and group-wide capability building. Raiffeisen Bank International (RBI) is one of Central and Eastern Europe’s leading banking groups, serving 18 million customers through a network of subsidiary banks in 11 countries. With a mission to become the region’s most recommended financial services provider, RBI has consistently invested in digital transformation to improve speed, cost-efficiency, and increase customer experience. RBI has deployed Temenos Core Banking in Kosovo, Slovakia, Bosnia and Herzegovina, and in its branches in Poland and China. The group’s relationship with Temenos began in 1999 and continues to evolve with a clear focus on modernization and innovation Strengthening across borders Like many European institutions, the group faces the challenge to deliver consistent, seamless digital services, both through branches and online channels. This requires a modern IT landscape that supports agility, shorter time-to-market, scale, and cost efficiency. Temenos Core Banking plays an important role in RBI’s transformation. Different group entities run various versions of Temenos Core, with the most recent deployment in Bosnia and Herzegovina. RBI is now evaluating upgrades modernization and further deployments, including a broader future shift toward cloud-native banking. This is now a key milestone on its technology roadmap. Temenos is a reliable partner in one of the most critical areas of our IT landscape. Our joint planning through vendor bodies with Temenos on operational and strategic level and roadmap alignment has allowed us to manage complex implementations across multiple regions.” – Dr. Chadi Suleiman, Lead for International Core Banking Systems at RBI. Competence at the core To support long-term modernization and reduce dependence on external expertise, RBI established a dedicated ‘Competence Centre’ (internally branded as the T24 Hub) based within Raiffeisen Tech in Poland. Raiffeisen Tech is a platform uniting IT talents, providing technical excellence to Raiffeisen Bank International Group. This centralized unit consolidates core banking expertise across the group, helping RBI execute implementations and upgrades with greater speed, consistency, and control. The idea stemmed from the bank’s desire to control core banking capabilities and ensure readiness for future transformation projects The core banking system is the heart of our IT landscape. So, we wanted to centralize expertise to ensure quality and speed across the group.” – Dr. Chadi Suleiman, Lead for International Core Banking Systems at RBI. Customer success as a catalyst A key accelerator in RBI’s transformation has been the dedicated support from Temenos’ Customer Success team. From early planning of the T24 Hub to its certification, Temenos provided proactive support across training, stakeholder engagement, and governance. “Having a dedicated Customer Success Manager was critical,” said Chadi. “They helped us connect with the right people across Temenos and kept the momentum going. The certification wouldn’t have happened without that level of partnership.” Building the future RBI is now working closely with Temenos to assess a group-wide cloud migration strategy for its Temenos Core installations. The T24 Hub will be instrumental in defining and executing this shift, helping RBI move from fragmented deployments to a harmonized, scalable, cloud-native core banking environment. RBI’s long-standing partnership with Temenos, and the development of the T24 Hub in particular, reflects a shared commitment to transformation and scale. By investing in internal capabilities, the group is well-positioned to modernize further, whether that is with cloud, AI in Core Banking, or other innovations that emerge. That extends the influence of the partnership beyond modernizing its systems, to shaping the future of banking across Central and Eastern Europe. Temenos gives us the personal attention and collaboration we need to succeed.” – Dr. Chadi Suleiman, Lead for International Core Banking Systems at RBI   Piotr Kiryluk, Head of T24 Hub at the bank, added: “The main challenges were to identify what skills we wanted to develop, and at what scale of investment. Operating in multiple regions, each with distinct needs, it was important to take a considered approach, so we could ensure the Centre has relevance.” The T24 Hub has already played a pivotal role in ongoing implementations, including Temenos Payment Hub at Tatra banka in Slovakia. Lessons learned from pilot projects are now being fed into future rollouts, supporting better planning, execution, and cost optimization across markets. We’ve been able to embed expertise in local project teams, so there is consistency in how we evaluate, select and implement technologies across the group.” – Piotr Kiryluk, Head of T24 Hub at RBI Customer success as a catalyst A key accelerator in RBI’s transformation has been the dedicated support from Temenos’ Customer Success team. From early planning of the T24 Hub to its certification, Temenos provided proactive support across training, stakeholder engagement, and governance. “Having a dedicated Customer Success Manager was critical,” said Chadi. “They helped us connect with the right people across Temenos and kept the momentum going. The certification wouldn’t have happened without that level of partnership.” Building the future RBI is now working closely with Temenos to assess a group-wide cloud migration strategy for its Temenos Core installations. The T24 Hub will be instrumental in defining and executing this shift, helping RBI move from fragmented deployments to a harmonized, scalable, cloud-native core banking environment. RBI’s long-standing partnership with Temenos, and the development of the T24 Hub in particular, reflects a shared commitment to transformation and scale. By investing in internal capabilities, the group is well-positioned to modernize further, whether that is with cloud, AI in Core Banking, or other innovations that emerge. That extends the influence of the partnership beyond modernizing its systems, to shaping the future of banking across Central and Eastern Europe. Temenos gives us the personal attention and collaboration we need to succeed.” – Dr. Chadi Suleiman, Lead for International Core Banking Systems at RBI Building the future RBI is now working closely with Temenos to assess a group-wide cloud migration strategy for its Temenos Core installations. The T24 Hub will be instrumental in defining and executing this shift, helping RBI move from fragmented deployments to a harmonized, scalable, cloud-native core banking environment. RBI’s long-standing partnership with Temenos, and the development of the T24 Hub in particular, reflects a shared commitment to transformation and scale. By investing in internal capabilities, the group is well-positioned to modernize further, whether that is with cloud, AI in Core Banking, or other innovations that emerge. That extends the influence of the partnership beyond modernizing its systems, to shaping the future of banking across Central and Eastern Europe. Building the future RBI is now working closely with Temenos to assess a group-wide cloud migration strategy for its Temenos Core installations. The T24 Hub will be instrumental in defining and executing this shift, helping RBI move from fragmented deployments to a harmonized, scalable, cloud-native core banking environment. RBI’s long-standing partnership with Temenos, and the development of the T24 Hub in particular, reflects a shared commitment to transformation and scale. By investing in internal capabilities, the group is well-positioned to modernize further, whether that is with cloud, AI in Core Banking, or other innovations that emerge. That extends the influence of the partnership beyond modernizing its systems, to shaping the future of banking across Central and Eastern Europe. Temenos gives us the personal attention and collaboration we need to succeed.” – Dr. Chadi Suleiman, Lead for International Core Banking Systems at RBI solutions Banking solutions for all segments Empowering banks across segments with scalable, innovative, and efficient solutions. Explore our solutions solutions Banking solutions for all segments Empowering banks across segments with scalable, innovative, and efficient solutions. Explore our solutions solutions Banking solutions for all segments Empowering banks across segments with scalable, innovative, and efficient solutions. Explore our solutions

STC Bank is a pioneering digital bank in Saudi Arabia. It was born from the transformation of STC Pay, a wallet service launched by Saudi Telecom Company (STC). Today, it stands as one of the region’s most prominent fintech success stories, with a growing portfolio of digital financial services. Backed by STC Group and fully licensed by the Saudi Central Bank, STC Bank operates on a mission to deliver simple, accessible, and secure banking to both individuals and businesses across the Kingdom.

Scaling to meet success

STC Bank’s journey began with a simple wallet offering. Success brought scale, and scale brought complexity. As customer expectations rose, STC Pay needed to evolve into a full-fledged digital bank without losing the ease of use and rapid service that had made it successful. The team faced a critical question: how to maintain seamless, user-centric services while meeting growing regulatory demands and building the infrastructure for future growth?

“The main challenge was continuing to offer simple, user-friendly services—without compromising on compliance,” said Mansour Al-Zharani, Chief Technology Officer, STC Bank.

Their existing in-house system needed to support a high-volume digital banking operation. A new core platform was essential—one that could support composable services, automation, and regulatory compliance at scale.

A deployment first

Following a rigorous evaluation process, STC Bank selected Temenos Core as its new core banking system, implemented with support from Temenos Services and regional partner Seedz (formerly BankerWay). The solution included modules for accounts, lending, deposits, and Temenos Advanced Collection.

It became one of the first companies in the world to deploy Temenos Core on PostgreSQL, an advanced open-source database.

The decision to go with PostgreSQL, combined with a microservice-driven architecture, reinforced the bank’s commitment to agility and composability. This modern tech stack has allowed STC Bank to introduce new digital services rapidly, and support anticipated increases in transaction volumes, while minimizing customizations and maximizing out-of-the-box capabilities.

Engine of growth

STC Bank went live with Temenos Core on 14 February 2022. The platform has proven its ability to scale. And now handles 5 million daily transactions with ease.

Driving these numbers are operational improvements. New products can now be brought to market faster, supported by automated deployment and CI/CD pipelines. The bank’s use of out-of-the-box capabilities and minimal customization has supported agility and reduced complexity. The launch of microservice-based lending services has laid the groundwork for a modular, data-driven banking model. Above all, the bank has achieved high service reliability, with very few issues arising after go-live.

Mansour explains that the balance of out-of-the-box capabilities with customizations has been crucial to this. “Builds and releases are now fully automated throughout all the environments, while the ease with which we can add customizations keeps us agile.”

Deep partnership

STC Bank chose Temenos for its vision, track record, and composable architecture. The decision was rooted in a long-term view: avoiding legacy limitations and investing in a platform that evolves with innovation.

Temenos stood out for its experience in the Saudi market, strong regional partnerships, and the ability to support open technologies such as PostgreSQL.

Equally important was the partnership ethos. Temenos’ engagement was deep and broad, with product owners, technical specialists, and support all involved. STC Bank also benefits from Temenos First Level Support, including an onsite engineer for immediate issue resolution, helping preserve development speed and service continuity.

Looking ahead

STC Bank continues to expand its product set using Temenos Core, with new lending and deposit offerings in development. It is also exploring how AI capabilities from Temenos can further improve operational efficiency, development workflows, and delivery timelines.

With a modern, scalable core in place, STC Bank is well positioned to lead the future of digital banking in Saudi Arabia—setting the standard for what a composable, cloud-native bank can achieve.

STC Bank Pioneering Composable Digital Banking in Saudi Arabia Riyadh, Saudi Arabia At a Glance ● Live with Temenos Core since February 2022. ● One of the first banks to run Temenos Core on PostgreSQL. ● Scaled from 3 million to 5 million transactions per day.   STC Bank is a pioneering digital bank in Saudi Arabia. It was born from the transformation of STC Pay, a wallet service launched by Saudi Telecom Company (STC). Today, it stands as one of the region’s most prominent fintech success stories, with a growing portfolio of digital financial services. Backed by STC Group and fully licensed by the Saudi Central Bank, STC Bank operates on a mission to deliver simple, accessible, and secure banking to both individuals and businesses across the Kingdom. https://vimeo.com/1094014151/8b8361059c PLACEHOLDER https://vimeo.com/1096146640/fdf448de0d?ts=0&share=copy STC Bank 2025 Reference Case study – Video Pioneering Composable Digital Banking in Saudi Arabia Riyadh, Saudi Arabia STC Bank web ready logo Scaling to meet success STC Bank’s journey began with a simple wallet offering. Success brought scale, and scale brought complexity. As customer expectations rose, STC Pay needed to evolve into a full-fledged digital bank without losing the ease of use and rapid service that had made it successful. The team faced a critical question: how to maintain seamless, user-centric services while meeting growing regulatory demands and building the infrastructure for future growth? “The main challenge was continuing to offer simple, user-friendly services—without compromising on compliance,” said Mansour Al-Zharani, Chief Technology Officer, STC Bank. Their existing in-house system needed to support a high-volume digital banking operation. A new core platform was essential—one that could support composable services, automation, and regulatory compliance at scale. A deployment first Following a rigorous evaluation process, STC Bank selected Temenos Core as its new core banking system, implemented with support from Temenos Services and regional partner Seedz (formerly BankerWay). The solution included modules for accounts, lending, deposits, and Temenos Advanced Collection. It became one of the first companies in the world to deploy Temenos Core on PostgreSQL, an advanced open-source database. We were impressed by Temenos’ long-term roadmap and clear strategy for composable banking. They showed us a path from monolithic systems to modular services. – Mansour Al-Zharani, Chief Technology Officer at STC Bank The decision to go with PostgreSQL, combined with a microservice-driven architecture, reinforced the bank’s commitment to agility and composability. This modern tech stack has allowed STC Bank to introduce new digital services rapidly, and support anticipated increases in transaction volumes, while minimizing customizations and maximizing out-of-the-box capabilities. Engine of growth STC Bank went live with Temenos Core on 14 February 2022. The platform has proven its ability to scale. And now handles 5 million daily transactions with ease. Driving these numbers are operational improvements. New products can now be brought to market faster, supported by automated deployment and CI/CD pipelines. The bank’s use of out-of-the-box capabilities and minimal customization has supported agility and reduced complexity. The launch of microservice-based lending services has laid the groundwork for a modular, data-driven banking model. Above all, the bank has achieved high service reliability, with very few issues arising after go-live. Every product we’ve launched since go-live has moved from development to testing to production smoothly and on time. – Mansour Al-Zharani, Chief Technology Officer at STC Bank Mansour explains that the balance of out-of-the-box capabilities with customizations has been crucial to this. “Builds and releases are now fully automated throughout all the environments, while the ease with which we can add customizations keeps us agile.” Deep partnership STC Bank chose Temenos for its vision, track record, and composable architecture. The decision was rooted in a long-term view: avoiding legacy limitations and investing in a platform that evolves with innovation. Temenos stood out for its experience in the Saudi market, strong regional partnerships, and the ability to support open technologies such as PostgreSQL. Equally important was the partnership ethos. Temenos’ engagement was deep and broad, with product owners, technical specialists, and support all involved. STC Bank also benefits from Temenos First Level Support, including an onsite engineer for immediate issue resolution, helping preserve development speed and service continuity. Looking ahead STC Bank continues to expand its product set using Temenos Core, with new lending and deposit offerings in development. It is also exploring how AI capabilities from Temenos can further improve operational efficiency, development workflows, and delivery timelines. We’re on a journey to reach more customers by offering more services—and Temenos is helping us get there. This partnership isn’t just for a year or two. It’s about long-term growth. – Mansour Al-Zharani, Chief Technology Officer at STC Bank With a modern, scalable core in place, STC Bank is well positioned to lead the future of digital banking in Saudi Arabia—setting the standard for what a composable, cloud-native bank can achieve.