Kingdom Bank has been serving churches and Christian charities in the UK for almost 70 years. It offers mortgage lending and savings accounts for customers who want their banking choices to reflect their Christian values.

From the start, the bank has had a clear mission: to support churches, charities, and communities across the UK through purpose-driven financial services.  

Over time, this strong sense of purpose has helped Kingdom Bank build trust with its customers. In recent years, the bank has also grown significantly, with ambitions for continued growth over the next five years. “To do this successfully, it became clear that we needed to modernize how our bank operates and adopt a platform capable of supporting our future mission and long-term growth.” said Philip Taylor, Chief Information Officer at Kingdom Bank 

Realizing Change Was Needed

While Kingdom Bank had a long and trusted history, its technology was built over many decades. What had once served the bank effectively had gradually evolved into siloed and disconnected systems that relied heavily on manual processes. This made it harder for teams to work efficiently and for the bank to scale as it grew.  

Growth was not simply about business expansion. It was essential for Kingdom Bank to continue supporting its mission and its customers.  The bank recognized that maintaining legacy ways of working would make it increasingly difficult to scale efficiently while continuing to deliver the high-quality, relationship-driven service customers expected. 

At the same time, the wider banking landscape keeps changing rapidly. Operational resilience, evolving customer expectations, digital banking standards, and the rise of technologies such as AI were reshaping the industry.  Kingdom Bank wanted to ensure it is structured to deliver modern banking experiences over time, without compromising the values and personal service that define the organization.

Defining What Success Should Look Like

Kingdom Bank did not want to change technology just for the sake of it. The bank’s goals were simple and practical: 

• Improve the experience for customers 
• Reduce manual work for employees 
• Enable IT to focus on customer-driven innovation
• Build a more resilient and reliable bank 

If these areas were addressed, the bank believed growth would naturally follow.  

A SaaS core banking platform was essential. Availability, security, and scalability were all critical requirements. Just as important was finding a partner the bank could trust, one with proven resilience, deep banking expertise, and the flexibility to support Kingdom Bank’s long‑term ambitions.  

Finding the Right Partners

After careful evaluation, Kingdom Bank selected Temenos Core as its core banking platform, along with Temenos Payments and Financial Crime Mitigation on SaaS and Microsoft Azure, with Tech Mahindra as its implementation and services partner. 

Temenos was selected for its strong functionality, built‑in security, and proven reliability. The platform’s out-of-the-box capabilities, security-by-design approach, and technical flexibility made it a strong fit for the bank’s transformation goals.  

For a smaller and highly focused organization like Kingdom Bank, working with Tech Mahindra also helped create a cost-effective model, while ensuring strong delivery and ongoing support. “Combining a market leading core platform with clear banking experience coupled with Tech Mahindra delivery capabilities was a good fit.” said Philip.

The partnership allowed Kingdom Bank’s internal teams to remain focused on banking services and customer relationships rather than managing technology platforms. The scale, experience, and track record of both organizations reinforced confidence not only in the technology itself, but also in the long-term partnership supporting the transformation. 

Preparing for the Future

Kingdom Bank is currently in UAT and working towards a planned go‑live later in 2026. The new core banking platform is designed to improve operational efficiency, strengthen resilience, and reduce the burden of manual processes, allowing teams to spend more time focusing on customers and communities.

The introduction of the payments hub will also enable near real-time payment clearing through API integration with the bank’s new clearing partner, helping Kingdom Bank deliver faster and more seamless payment experiences for customers.

Overall, the transformation will position the bank to adapt more easily to evolving banking expectations, regulatory requirements, and future innovation, while supporting sustainable long-term growth.

For Kingdom Bank, modernizing core banking is not simply a technology upgrade, it is an investment in the future of its mission. With a modern, cloud-based banking foundation in place, the bank is well positioned to continue supporting churches, charities, and communities across the UK for generations to come.

Hamilton Reserve Bank Becoming the largest global bank headquartered in the Caribbean through end-to-end digital transformation Nevis, Saint Kitts and Nevis At a Glance US$2 billion+ in total assets, after deploying Temenos solutions in only 9 months Record time in launching Temenos LEAP and Temenos Digital Banking in 7 months 800% growth in total deposit, custodian assets, a pristine BSA/AML compliance history 140% growth in client base in the first six months since deploying the Temenos solutions 620% growth in revenues and net income, robust AI-powered compliance programs Cuts fully compliant new client onboarding 100% online via STP from 5 days to 20 minutes for individuals and 1 day for businesses Real time bank SWIFT wires, including 3rd party wires executed in 5 seconds in 126 currencies 250% lift in operational efficiency and staff productivity Hamilton Reserve Bank combines the investment and commercial banking expertise of Wall Street financial strength and execution efficiency with a strong British heritage. Since 1994, the bank or its affiliates have offered a wide range of integrated services to a worldwide clientele from more than 150 countries, including private and business banking, asset protection, custodian banking, wealth management, trust and escrow services, family offices, investment banking, and new business formation. Accepting deposits in multiple global currencies and digital assets, Hamilton Reserve Bank is a truly global bank with offices and representatives located around the world. Akinnia Glasgow, Senior Manager, Business and Private Banking of Hamilton Reserve Bank, explains: “With a global workforce, we are headquartered on a sprawling 12-acre bank campus in Saint Kitts and Nevis, the birthplace of America’s founding father Alexander Hamilton. Our staff comes from 13 countries, speaking 15 different languages, and 80% of our colleagues are female. We serve clients from more than 150 countries, communicate in 13 languages and accept deposits and payments in 126 different currencies. Our client mix is 65% businesses and 35% individuals. We are always looking to expand through advanced financial technology. For example, we have presence in Asia, Panama, Dubai, other MENA regions, EU, North and South America, and Africa. Across our 24/7 operations around the globe, we pursue a client-first philosophy, working tirelessly to improve the prosperity of the individual and business customers that rely on us daily for their banking needs.” https://vimeo.com/1094014151/8b8361059c PLACEHOLDER https://vimeo.com/973878586/575c8f631f?share=copy Hamilton Reserve Bank Reference Case study – Video Pioneering Composable Digital Banking in Saudi Arabia Riyadh, Saudi Arabia Watch video HRB-logo Hamilton Reserve Bank strives to create products tailored to meet the unique requirements of its global clients that value speed, safety, and privacy. Similarly, the bank aims to make every client interaction an easy, fast, secure, and frictionless experience — from new account onboarding 100% online to fast payments executed in seconds and 24/7 digital access allowing multiple signers and controls in omnibus accounts; all backed up with robust security, privacy, and top compliance measures. The bank chose Temenos for its highly reputable and dependable core banking system with exceptional transaction and real-time monitoring capabilities demanded by large global correspondent banks. “Our previous core banking tools had limited integration capabilities,” adds Akinnia Glasgow. “Key processes such as manual client onboarding could take 5 days for staff to approve account applications. As customer onboarding exploded with many new account applications waiting to be processed, we had to scale our global operations through a fresh approach. The flexible Temenos modules became our solution after we had rejected many others. We signed an 11-year agreement with Temenos as a key partner and devoted a US$30 million IT budget to build a large bank well positioned to serve a worldwide client base. We are very pleased and have not looked back since.” Implemented full-scale systems modernization through facial recognition technology Hamilton Reserve Bank planned a comprehensive overhaul of its core and client-facing solutions. From an internal perspective, the bank decided to implement Straight-Through Processing (STP) to improve the speed, accuracy, and efficiency of back-office workflows. Through Temenos STP, the bank has seen growth up to 800% in total deposit and custodian assets. Similarly, the bank knew that sophisticated authentication tools would ensure accurate KYC and real time transaction monitoring, meeting stringent compliance targets while mitigating operational risk. “For new clients, we target a streamlined and fully compliant application journey that has enabled seamless onboarding within minutes,” continues Prabhakar Kaza, the London-based CEO of Hamilton Reserve Bank who has 40 years of banking experience. “And we wanted to enrich our service portfolio, adding advanced functionality such as processing 126 different customer deposit currencies and digital assets in real time, as well as 24/7 digital account access verified through government-grade facial recognition solutions.” “Since adopting Temenos, Hamilton Reserve Bank has not had a single incident of wire payment loss of any sort due to mistaken identities. Our customers initiate wire transfers online via facial recognition that automatically matches their valid passports already on file. All wire details must be entered directly by our customers. The bank only processes wires submitted in the highly secure and identity verified Temenos environment.” – Sebastian Ambrose, Senior Regulatory and AML Counsel at Hamilton Reserve Bank Deployed fully integrated Temenos solutions in record time of 9 months To support a rapidly expanding global clientele, Hamilton Reserve Bank looked for a technology partner with the latest market-leading core and digital banking solutions. After evaluating many vendors, the bank selected Temenos to concurrently deploy Temenos Core, Temenos Digital, Temenos Payments, and Temenos Financial Crime Mitigation, and has since also installed the latest Temenos Digital and Temenos LEAP modules (2024 version) to automate business customer onboarding, reducing 24/7 client onboarding time from one day to one hour — providing end-to-end capabilities covering product development, client acquisition, compliance, risk management, and more. This has positioned Hamilton Reserve Bank as one of the first in the world to offer a full range of the latest Temenos solutions to its clientele. Adrian Joseph, an IT manager at Hamilton Reserve Bank comments: “Temenos offers an outstanding breadth of functionality that has helped improve our operations and grow our client base. It allows Hamilton Reserve Bank to integrate with many other solution partners such as Mastercard Cross-Border Services, our direct correspondent banks including Banco Santander, The Bank of New York Mellon (BNY), among others, giving our bank flexibility and agility to drive both financial and compliance KPIs. We also love that Temenos is continuously updating its solutions which has enabled Hamilton Reserve Bank’s core banking software and other modules to operate on the latest Temenos solutions.” Launching Temenos, Hamilton Reserve Bank dedicated a large IT budget and went live in just nine months. The bank’s operational level has considerably increased the asset base and employee productivity that has also translated into greater margins while achieving stellar regulatory compliance. These efforts have significantly enhanced the bank’s revenue growth. The bank harnessed resources from the Temenos Learning Community (TLC) to concurrently train employees, as Adrian Joseph explains: “The TLC provided excellent learning tools that enabled us to build a thorough knowledge of the solutions quickly and has facilitated adoption among our worldwide staff.” Delivered ultra-secure, tailored banking services in record speed of 9 months Powered by Temenos, Hamilton Reserve Bank has achieved new milestones including its recent entry into new markets, expanded many correspondent banking relationships, and winning several prestigious awards recognizing the bank’s advanced fintech advantage.   “Temenos has made it possible for us to process multicurrency wires in real time via SWIFT gpi while we fully comply with regulations from around the world.” – Merkisha Desir, Senior private banking manager at Hamilton Reserve Bank. Using Temenos Core and Temenos Digital, Hamilton Reserve Bank has consolidated its back-office operations and digital banking services into a highly efficient ticketing system shared among its colleagues located on several continents. The solutions enable the bank to automate many processes and offer clients instant, round-the-clock anytime banking access, as well as a wider range of customized products. For example, the bank is developing new wealth management solutions using Temenos Enterprise Wealth in collaboration with The Bank of New York Mellon (BNY), the world’s largest bank by custodian assets and Rosenblatt Securities, the largest floor trading firm on the New York Stock Exchange. With Temenos Payments, Hamilton Reserve Bank now has the capabilities to offer lightning speed cross-border payments to its global clientele. “We can process millions in client transactions every year. Temenos Payments gives us the scalability and sophisticated functionality that we need to provide real-time multicurrency payment options and handle large volumes of transactions quickly, efficiently, and securely,” adds Ghassan Nasr, CEO of International Markets at Hamilton Reserve Bank. Temenos Financial Crime Mitigation (“FCM”) enables Hamilton Reserve Bank to scan all account applications and transactions in real time, assigning risk scores to all customer accounts to detect suspicious activities, and timely filing regulatory reports as needed. The risk-based FCM solution has allowed the bank to pinpoint specific compliance risks while significantly reducing costs and human errors. Thanks to the Temenos FCM, Hamilton Reserve Bank successfully passes annual BSA/AML/KYC independent compliance audits. Albert Rodriguez, the Chief Operating Officer of Hamilton Reserve Bank notes: “With the fully installed FCM product family operating at great speed, the bank has automated all client screening processes, helping us to detect potential compliance issues in real time. As we continue to innovate through artificial intelligence, the new Temenos FCM AI agent will come in handy. As we frequently fine-tune our BSA/AML/KYC/KYCC rules within FCM, Hamilton Reserve Bank has maintained a solid compliance record since inception.” Fast, secure, and privacy – enhancing customer experience throughout Thanks to Temenos Digital, Hamilton Reserve Bank has accelerated new customer onboarding 24/7 which is now 100% online and self-directed by an account applicant. Back-office automation has improved onboarding speed by 400 percent. Business account applications that previously took five days are now completed in one day. Personal account applications are processed even faster: applicants can finish the entire self-directed onboarding journey 100% online in as short as 20 minutes, fast, safe, and compliant. “Our enhanced services and online experience have led to excellent client feedback. We have seen a 100% increase in our customer satisfaction ratings since Temenos was installed, with clients valuing the service speed, deposit safety, and asset protection features that we offer. While banking online in a secure and private environment, self-directed customer transactions including internal account balance transfers among related accounts can be completed in seconds, including third party payments.” – Sir Tony Baldry, Chairman of Hamilton Reserve Bank The partnership with Temenos has also enabled Hamilton Reserve Bank to accomplish its growth objectives, with a 140 percent increase in client growth within six months after the initial implementation in 2020. The move to a modern, scalable suite of core and digital banking tools provides a robust foundation for rapid international market expansion as the bank is currently experiencing. “Working with Temenos makes us a highly competitive bank in the global financial markets, with a strong value proposition and high quality of service for our personal and business banking clients,” confirms Howard Anthony Lewis, an enterprise risk specialist and a board member of Hamilton Reserve Bank. “Harnessing the Temenos solutions has positioned Hamilton Reserve Bank as a leading innovator bank, helping us to become the largest global bank headquartered in the Caribbean powered by advanced fintech maintaining a spotless regulatory compliance history.” Streamlined back-office workflows achieved record financial results The adoption of Temenos solutions has unlocked major efficiency and productivity gains for Hamilton Reserve Bank. Product teams now build and launch tailored services faster, while automating screening and compliance tasks has freed employees from repetitive manual work—saving time while eliminating human errors. Overall, the bank believes the Temenos system has improved internal efficiency by more than 250%, helping to reduce operational costs significantly. Strategic expansion now centers on Temenos Wealth and Temenos AI, as Hamilton Reserve Bank deepens its collaboration with its correspondent banking partners, The Bank of New York Mellon (BNY), Banco Santander and others to expand global asset custody and deliver sophisticated banking solutions.   The outcome of that exercise was the selection of Facilities Lending and Club Loan modules of Arrangement Architecture (AA), that are offered within Temenos Core. Temenos went on to lead the business requirements design phase, with Systems Arabia (formerly NDC) providing implementation support and integration expertise. Go-live was achieved in November 2024, with immediate results Capable of more complexity The new solution gave Arab Energy Fund the power to structure and service bilateral, club, and syndicated deals with far greater efficiency. Manual processes were replaced with automations. The Fund can now handle multi-party disbursements, track covenants in real time, and reconcile fee and principal payments with accuracy and speed. “We delivered everything we set out to achieve. It’s simpler, more flexible, and more accurate; and all this relieves pressure from our teams.” – Mohammad Khatib, Director, Information Technology at The Arab Energy Bank With greater operational efficiency, the Fund has increased its capacity to serve as agent on more complex deals. And because each facility can be configured individually, the platform supports the Fund’s ambitions to lead higher-value, structured transactions in the region. Additionally, the AA architecture has enabled product-level configuration and categorization, streamlining how data is captured and improving what’s possible in reporting and analysis “When your products are designed the way your business operates, reporting becomes a by-product,” Mohammad said. “Now we get the data we need, in the format we need it. And we feed these back into the business, so we have a continually loop of insights and improvements.” Going greener Technology is also helping the Fund deliver on its ESG commitments. Since 2020, it has launched green bonds and invested in sustainable energy projects. Its new Temenos modules allow for these ESG-linked products to be structured with the specific parameters needed for compliance and performance tracking. “These tools have further enabled our ESG strategy. We can now create and manage green loans with the precision and transparency required.” – Mohammad Khatib, Director, Information Technology at The Arab Energy Bank More automation With lending modernized, the Fund is now expanding its transformation. It is currently implementing Temenos Payments Hub (TPH) and exploring Temenos SaaS and AI-based analytics. Internally, it has also launched an automation project called Intelliflo, combining Microsoft Power Automate, RPA, and Co-pilot AI to streamline operational tasks outside the core platform. These solutions give the potential for further automation, in turn allowing the Fund to focus resources on higher-value tasks, such as serving more complex customers, and delivering higher-impact deals, all while staying aligned to its ESG vision. “Every year, we aim to do something new in the system, so we keep evolving. With Temenos, we have the platform and the partnership to do exactly that.” – Mohammad Khatib, Director, Information Technology at The Arab Energy Bank solutions Banking solutions for all segments Empowering banks across segments with scalable, innovative, and efficient solutions. Explore our solutions Explore our solutions Hamilton Reserve Bank strives to create products tailored to meet the unique requirements of its global clients that value speed, safety, and privacy. Similarly, the bank aims to make every client interaction an easy, fast, secure, and frictionless experience — from new account onboarding 100% online to fast payments executed in seconds and 24/7 digital access allowing multiple signers and controls in omnibus accounts; all backed up with robust security, privacy, and top compliance measures. The bank chose Temenos for its highly reputable and dependable core banking system with exceptional transaction and real-time monitoring capabilities demanded by large global correspondent banks. “Our previous core banking tools had limited integration capabilities,” adds Akinnia Glasgow. “Key processes such as manual client onboarding could take 5 days for staff to approve account applications. As customer onboarding exploded with many new account applications waiting to be processed, we had to scale our global operations through a fresh approach. The flexible Temenos modules became our solution after we had rejected many others. We signed an 11-year agreement with Temenos as a key partner and devoted a US$30 million IT budget to build a large bank well positioned to serve a worldwide client base. We are very pleased and have not looked back since.” “Temenos is an excellent core banking product. The solutions provide a fully integrated digital ecosystem that enables us to accurately deliver client-centric services to our rapidly expanding global customer base, enabling the bank to deliver record financial results year after year. Temenos is now integrated into our marketing programs for client origination and customer satisfaction. As we undertake additional Temenos module enhancements, we are looking forward to working with Temenos for many years to come. Successful banking is all about competent technology. Hamilton Reserve Bank is very pleased to have Temenos on our side.” – Antonio Kenyatta, the Chief Financial Officer at Hamilton Reserve Bank Plane flying above clouds at sunset Elevated Banking Experiences Attract new customers, grow your revenue, and ensure customer loyalty with Temenos’ innovative banking solutions. Get started

Hamilton Reserve Bank serves a large and rapidly growing global clientele from its 12-acre bank headquarters in Nevis, the birthplace of America’s founding father Alexander Hamilton. The bank has worldwide offices and provides integrated commercial banking, private banking, investments, and custodial banking services to governments, businesses, family offices, and individuals from more than 150 countries. Supporting transactions in 126 currencies via Straight-through Processing (STP) powered by Temenos Core, Hamilton Reserve Bank is built around delivering fast, secure, compliant, frictionless, paperless, and highly personalized financial services 24/7 on a global scale.

Nearly a decade ago, as international demand for cross-border payments accelerated, Hamilton Reserve Bank needed a scalable digital foundation capable of seamlessly supporting global operations while improving customer experience, strengthening compliance, and processing real-time, multicurrency payments fast, reliable, and secure across time zones – serviced by its offices and agents located around the globe.

A technology foundation tailored made for global growth

Legacy banking systems around the world often involve manual workflows that constrain a bank’s ability to scale across borders. Customer onboarding can be time-consuming, while payment processing, compliance reviews, and operational workflows may require multiple touchpoints across disconnected systems. These challenges can impact efficiency, customer experience, and an institution’s ability to respond quickly to changing market demands.

Hamilton Reserve Bank selected Temenos as a strategic technology partner to help deliver a modern, integrated, and modular banking platform capable of supporting its growing international client base. Backed by a significant technology investment and a clear growth strategy, Hamilton Reserve Bank deployed Temenos Core, Temenos Digital, Temenos Payments, and Temenos Financial Crime Mitigation in just nine months. In 2026, the bank further modernized its technology environment through Temenos Leap methodology and an upgrade to the 2025 version of Temenos. It also further enhanced its digital capabilities throughout, delivering fully automated banking systems. All the above was completed in a record-breaking 7-month period.

These initiatives established a unified digital foundation for Hamilton Reserve Bank, connecting onboarding, payments, compliance, and operations, and replacing fragmented workflows with end-to-end automation designed to support continued international expansion and real-time cross-border payments.

Delivering a seamless digital banking experience fast

A key priority of Hamilton Reserve Bank’s transformation was modernizing customer onboarding with speed and accuracy. Previously, manual processes resulted in approval time of up to five days. Through Temenos, Hamilton Reserve Bank introduced a fully automated digital onboarding experience supported by Straight-Through Processing, automated compliance checks, and real-time identity verification. Individuals can now open accounts in as short as 20 minutes, while business accounts are typically completed within 1 day.

Advanced facial recognition technology enables identity validation against official documentation such as a passport, helping improve convenience while supporting compliance and fraud prevention.

Launching fast, secure global banking at scale

Hamilton Reserve Bank required a platform capable of supporting cross-border banking services with consistency and reliability as it expanded internationally.

The bank now processes transactions in 126 currencies through an expanding network of correspondent banks, enabling same-day global payments and improved transaction processing visibility. Clients benefit from 24/7 access to commercial, private, custodial, and investment banking services.

The Temenos technology platform also enables a unified approach to banking for cryptocurrencies and traditional fiat assets, allowing clients to manage both within a single banking environment through secure crypto on-ramp and off-ramp executions delivered in 1 hour without limit in amount or frequency.   

Strengthening pristine compliance and operational efficiency

As the bank expands globally, maintaining consistent compliance across jurisdictions becomes a critical priority.

Temenos Financial Crime Mitigation introduced real-time transaction monitoring, automated screening, and integrated compliance workflows across onboarding and transactions. This strengthened oversight while eliminating manual intervention and helping the bank maintain consistent controls as it expanded globally.

Automated e-KYC, AML, and OFAC screening processes have reinforced the bank’s regulatory framework while improving operational efficiency. Integrated workflows enable teams to focus more time on customer service and value-added activities.

Driving measurable business results

Hamilton Reserve Bank’s transformation through Temenos has delivered measurable results across growth, operational efficiency, compliance, and customer experience.

By June 2026, Hamilton Reserve Bank had grown from US$2 billion to more than US$20 billion in deposits and custodial assets, representing significant growth driven by international expansion and adoption of the bank’s services.

Since implementing Temenos, the bank reports:
• 620% growth in revenue and net income
• 140% increase in client base within the first six months following deployment
• 250% improvement in operational efficiency through automation

Operational efficiency gains were achieved through Straight-Through Processing and automation across onboarding, payments, compliance, and back-office operations, supporting the bank’s vision of a paperless banking model.

Looking ahead and beyond

Hamilton Reserve Bank continues to invest in artificial intelligence, wealth management capabilities, and digital banking innovation. With a unified operating foundation in place, the bank is positioned to scale across global markets while maintaining a strong focus on customer service, operational efficiency, and regulatory compliance.

Supported by its long-term partnership with Temenos and its global correspondent banking network, Hamilton Reserve Bank is well-positioned to continue its international growth strategy and expand access to t financial services for clients worldwide.

In July 2026, Hamilton Reserve LATAM S.A, an affiliate of Hamilton Reserve Bank, was granted a full license to offer financial services in Panama, expanding the group’s presence across Latin America. Soon, the bank will have presence in Greece, Cyprus, and London.

Hamilton Reserve Bank Becoming the largest global bank headquartered in the Caribbean through end-to-end digital transformation Nevis, Saint Kitts and Nevis At a Glance US$2 billion+ in total assets, after deploying Temenos solutions in only 9 months Record time in launching Temenos LEAP and Temenos Digital Banking in 7 months 800% growth in total deposit, custodian assets, a pristine BSA/AML compliance history 140% growth in client base in the first six months since deploying the Temenos solutions 620% growth in revenues and net income, robust AI-powered compliance programs Cuts fully compliant new client onboarding 100% online via STP from 5 days to 20 minutes for individuals and 1 day for businesses Real time bank SWIFT wires, including 3rd party wires executed in 5 seconds in 126 currencies 250% lift in operational efficiency and staff productivity Hamilton Reserve Bank combines the investment and commercial banking expertise of Wall Street financial strength and execution efficiency with a strong British heritage. Since 1994, the bank or its affiliates have offered a wide range of integrated services to a worldwide clientele from more than 150 countries, including private and business banking, asset protection, custodian banking, wealth management, trust and escrow services, family offices, investment banking, and new business formation. Accepting deposits in multiple global currencies and digital assets, Hamilton Reserve Bank is a truly global bank with offices and representatives located around the world. Akinnia Glasgow, Senior Manager, Business and Private Banking of Hamilton Reserve Bank, explains: “With a global workforce, we are headquartered on a sprawling 12-acre bank campus in Saint Kitts and Nevis, the birthplace of America’s founding father Alexander Hamilton. Our staff comes from 13 countries, speaking 15 different languages, and 80% of our colleagues are female. We serve clients from more than 150 countries, communicate in 13 languages and accept deposits and payments in 126 different currencies. Our client mix is 65% businesses and 35% individuals. We are always looking to expand through advanced financial technology. For example, we have presence in Asia, Panama, Dubai, other MENA regions, EU, North and South America, and Africa. Across our 24/7 operations around the globe, we pursue a client-first philosophy, working tirelessly to improve the prosperity of the individual and business customers that rely on us daily for their banking needs.” https://vimeo.com/1094014151/8b8361059c PLACEHOLDER https://vimeo.com/973878586/575c8f631f?share=copy Hamilton Reserve Bank Reference Case study – Video Pioneering Composable Digital Banking in Saudi Arabia Riyadh, Saudi Arabia Watch video HRB-logo Hamilton Reserve Bank strives to create products tailored to meet the unique requirements of its global clients that value speed, safety, and privacy. Similarly, the bank aims to make every client interaction an easy, fast, secure, and frictionless experience — from new account onboarding 100% online to fast payments executed in seconds and 24/7 digital access allowing multiple signers and controls in omnibus accounts; all backed up with robust security, privacy, and top compliance measures. The bank chose Temenos for its highly reputable and dependable core banking system with exceptional transaction and real-time monitoring capabilities demanded by large global correspondent banks. “Our previous core banking tools had limited integration capabilities,” adds Akinnia Glasgow. “Key processes such as manual client onboarding could take 5 days for staff to approve account applications. As customer onboarding exploded with many new account applications waiting to be processed, we had to scale our global operations through a fresh approach. The flexible Temenos modules became our solution after we had rejected many others. We signed an 11-year agreement with Temenos as a key partner and devoted a US$30 million IT budget to build a large bank well positioned to serve a worldwide client base. We are very pleased and have not looked back since.” Implemented full-scale systems modernization through facial recognition technology Hamilton Reserve Bank planned a comprehensive overhaul of its core and client-facing solutions. From an internal perspective, the bank decided to implement Straight-Through Processing (STP) to improve the speed, accuracy, and efficiency of back-office workflows. Through Temenos STP, the bank has seen growth up to 800% in total deposit and custodian assets. Similarly, the bank knew that sophisticated authentication tools would ensure accurate KYC and real time transaction monitoring, meeting stringent compliance targets while mitigating operational risk. “For new clients, we target a streamlined and fully compliant application journey that has enabled seamless onboarding within minutes,” continues Prabhakar Kaza, the London-based CEO of Hamilton Reserve Bank who has 40 years of banking experience. “And we wanted to enrich our service portfolio, adding advanced functionality such as processing 126 different customer deposit currencies and digital assets in real time, as well as 24/7 digital account access verified through government-grade facial recognition solutions.” “Since adopting Temenos, Hamilton Reserve Bank has not had a single incident of wire payment loss of any sort due to mistaken identities. Our customers initiate wire transfers online via facial recognition that automatically matches their valid passports already on file. All wire details must be entered directly by our customers. The bank only processes wires submitted in the highly secure and identity verified Temenos environment.” – Sebastian Ambrose, Senior Regulatory and AML Counsel at Hamilton Reserve Bank Deployed fully integrated Temenos solutions in record time of 9 months To support a rapidly expanding global clientele, Hamilton Reserve Bank looked for a technology partner with the latest market-leading core and digital banking solutions. After evaluating many vendors, the bank selected Temenos to concurrently deploy Temenos Core, Temenos Digital, Temenos Payments, and Temenos Financial Crime Mitigation, and has since also installed the latest Temenos Digital and Temenos LEAP modules (2024 version) to automate business customer onboarding, reducing 24/7 client onboarding time from one day to one hour — providing end-to-end capabilities covering product development, client acquisition, compliance, risk management, and more. This has positioned Hamilton Reserve Bank as one of the first in the world to offer a full range of the latest Temenos solutions to its clientele. Adrian Joseph, an IT manager at Hamilton Reserve Bank comments: “Temenos offers an outstanding breadth of functionality that has helped improve our operations and grow our client base. It allows Hamilton Reserve Bank to integrate with many other solution partners such as Mastercard Cross-Border Services, our direct correspondent banks including Banco Santander, The Bank of New York Mellon (BNY), among others, giving our bank flexibility and agility to drive both financial and compliance KPIs. We also love that Temenos is continuously updating its solutions which has enabled Hamilton Reserve Bank’s core banking software and other modules to operate on the latest Temenos solutions.” Launching Temenos, Hamilton Reserve Bank dedicated a large IT budget and went live in just nine months. The bank’s operational level has considerably increased the asset base and employee productivity that has also translated into greater margins while achieving stellar regulatory compliance. These efforts have significantly enhanced the bank’s revenue growth. The bank harnessed resources from the Temenos Learning Community (TLC) to concurrently train employees, as Adrian Joseph explains: “The TLC provided excellent learning tools that enabled us to build a thorough knowledge of the solutions quickly and has facilitated adoption among our worldwide staff.” Delivered ultra-secure, tailored banking services in record speed of 9 months Powered by Temenos, Hamilton Reserve Bank has achieved new milestones including its recent entry into new markets, expanded many correspondent banking relationships, and winning several prestigious awards recognizing the bank’s advanced fintech advantage.   “Temenos has made it possible for us to process multicurrency wires in real time via SWIFT gpi while we fully comply with regulations from around the world.” – Merkisha Desir, Senior private banking manager at Hamilton Reserve Bank. Using Temenos Core and Temenos Digital, Hamilton Reserve Bank has consolidated its back-office operations and digital banking services into a highly efficient ticketing system shared among its colleagues located on several continents. The solutions enable the bank to automate many processes and offer clients instant, round-the-clock anytime banking access, as well as a wider range of customized products. For example, the bank is developing new wealth management solutions using Temenos Enterprise Wealth in collaboration with The Bank of New York Mellon (BNY), the world’s largest bank by custodian assets and Rosenblatt Securities, the largest floor trading firm on the New York Stock Exchange. With Temenos Payments, Hamilton Reserve Bank now has the capabilities to offer lightning speed cross-border payments to its global clientele. “We can process millions in client transactions every year. Temenos Payments gives us the scalability and sophisticated functionality that we need to provide real-time multicurrency payment options and handle large volumes of transactions quickly, efficiently, and securely,” adds Ghassan Nasr, CEO of International Markets at Hamilton Reserve Bank. Temenos Financial Crime Mitigation (“FCM”) enables Hamilton Reserve Bank to scan all account applications and transactions in real time, assigning risk scores to all customer accounts to detect suspicious activities, and timely filing regulatory reports as needed. The risk-based FCM solution has allowed the bank to pinpoint specific compliance risks while significantly reducing costs and human errors. Thanks to the Temenos FCM, Hamilton Reserve Bank successfully passes annual BSA/AML/KYC independent compliance audits. Albert Rodriguez, the Chief Operating Officer of Hamilton Reserve Bank notes: “With the fully installed FCM product family operating at great speed, the bank has automated all client screening processes, helping us to detect potential compliance issues in real time. As we continue to innovate through artificial intelligence, the new Temenos FCM AI agent will come in handy. As we frequently fine-tune our BSA/AML/KYC/KYCC rules within FCM, Hamilton Reserve Bank has maintained a solid compliance record since inception.” Fast, secure, and privacy – enhancing customer experience throughout Thanks to Temenos Digital, Hamilton Reserve Bank has accelerated new customer onboarding 24/7 which is now 100% online and self-directed by an account applicant. Back-office automation has improved onboarding speed by 400 percent. Business account applications that previously took five days are now completed in one day. Personal account applications are processed even faster: applicants can finish the entire self-directed onboarding journey 100% online in as short as 20 minutes, fast, safe, and compliant. “Our enhanced services and online experience have led to excellent client feedback. We have seen a 100% increase in our customer satisfaction ratings since Temenos was installed, with clients valuing the service speed, deposit safety, and asset protection features that we offer. While banking online in a secure and private environment, self-directed customer transactions including internal account balance transfers among related accounts can be completed in seconds, including third party payments.” – Sir Tony Baldry, Chairman of Hamilton Reserve Bank The partnership with Temenos has also enabled Hamilton Reserve Bank to accomplish its growth objectives, with a 140 percent increase in client growth within six months after the initial implementation in 2020. The move to a modern, scalable suite of core and digital banking tools provides a robust foundation for rapid international market expansion as the bank is currently experiencing. “Working with Temenos makes us a highly competitive bank in the global financial markets, with a strong value proposition and high quality of service for our personal and business banking clients,” confirms Howard Anthony Lewis, an enterprise risk specialist and a board member of Hamilton Reserve Bank. “Harnessing the Temenos solutions has positioned Hamilton Reserve Bank as a leading innovator bank, helping us to become the largest global bank headquartered in the Caribbean powered by advanced fintech maintaining a spotless regulatory compliance history.” Streamlined back-office workflows achieved record financial results The adoption of Temenos solutions has unlocked major efficiency and productivity gains for Hamilton Reserve Bank. Product teams now build and launch tailored services faster, while automating screening and compliance tasks has freed employees from repetitive manual work—saving time while eliminating human errors. Overall, the bank believes the Temenos system has improved internal efficiency by more than 250%, helping to reduce operational costs significantly. Strategic expansion now centers on Temenos Wealth and Temenos AI, as Hamilton Reserve Bank deepens its collaboration with its correspondent banking partners, The Bank of New York Mellon (BNY), Banco Santander and others to expand global asset custody and deliver sophisticated banking solutions.   The outcome of that exercise was the selection of Facilities Lending and Club Loan modules of Arrangement Architecture (AA), that are offered within Temenos Core. Temenos went on to lead the business requirements design phase, with Systems Arabia (formerly NDC) providing implementation support and integration expertise. Go-live was achieved in November 2024, with immediate results Capable of more complexity The new solution gave Arab Energy Fund the power to structure and service bilateral, club, and syndicated deals with far greater efficiency. Manual processes were replaced with automations. The Fund can now handle multi-party disbursements, track covenants in real time, and reconcile fee and principal payments with accuracy and speed. “We delivered everything we set out to achieve. It’s simpler, more flexible, and more accurate; and all this relieves pressure from our teams.” – Mohammad Khatib, Director, Information Technology at The Arab Energy Bank With greater operational efficiency, the Fund has increased its capacity to serve as agent on more complex deals. And because each facility can be configured individually, the platform supports the Fund’s ambitions to lead higher-value, structured transactions in the region. Additionally, the AA architecture has enabled product-level configuration and categorization, streamlining how data is captured and improving what’s possible in reporting and analysis “When your products are designed the way your business operates, reporting becomes a by-product,” Mohammad said. “Now we get the data we need, in the format we need it. And we feed these back into the business, so we have a continually loop of insights and improvements.” Going greener Technology is also helping the Fund deliver on its ESG commitments. Since 2020, it has launched green bonds and invested in sustainable energy projects. Its new Temenos modules allow for these ESG-linked products to be structured with the specific parameters needed for compliance and performance tracking. “These tools have further enabled our ESG strategy. We can now create and manage green loans with the precision and transparency required.” – Mohammad Khatib, Director, Information Technology at The Arab Energy Bank More automation With lending modernized, the Fund is now expanding its transformation. It is currently implementing Temenos Payments Hub (TPH) and exploring Temenos SaaS and AI-based analytics. Internally, it has also launched an automation project called Intelliflo, combining Microsoft Power Automate, RPA, and Co-pilot AI to streamline operational tasks outside the core platform. These solutions give the potential for further automation, in turn allowing the Fund to focus resources on higher-value tasks, such as serving more complex customers, and delivering higher-impact deals, all while staying aligned to its ESG vision. “Every year, we aim to do something new in the system, so we keep evolving. With Temenos, we have the platform and the partnership to do exactly that.” – Mohammad Khatib, Director, Information Technology at The Arab Energy Bank solutions Banking solutions for all segments Empowering banks across segments with scalable, innovative, and efficient solutions. Explore our solutions Explore our solutions Hamilton Reserve Bank strives to create products tailored to meet the unique requirements of its global clients that value speed, safety, and privacy. Similarly, the bank aims to make every client interaction an easy, fast, secure, and frictionless experience — from new account onboarding 100% online to fast payments executed in seconds and 24/7 digital access allowing multiple signers and controls in omnibus accounts; all backed up with robust security, privacy, and top compliance measures. The bank chose Temenos for its highly reputable and dependable core banking system with exceptional transaction and real-time monitoring capabilities demanded by large global correspondent banks. “Our previous core banking tools had limited integration capabilities,” adds Akinnia Glasgow. “Key processes such as manual client onboarding could take 5 days for staff to approve account applications. As customer onboarding exploded with many new account applications waiting to be processed, we had to scale our global operations through a fresh approach. The flexible Temenos modules became our solution after we had rejected many others. We signed an 11-year agreement with Temenos as a key partner and devoted a US$30 million IT budget to build a large bank well positioned to serve a worldwide client base. We are very pleased and have not looked back since.” “Temenos is an excellent core banking product. The solutions provide a fully integrated digital ecosystem that enables us to accurately deliver client-centric services to our rapidly expanding global customer base, enabling the bank to deliver record financial results year after year. Temenos is now integrated into our marketing programs for client origination and customer satisfaction. As we undertake additional Temenos module enhancements, we are looking forward to working with Temenos for many years to come. Successful banking is all about competent technology. Hamilton Reserve Bank is very pleased to have Temenos on our side.” – Antonio Kenyatta, the Chief Financial Officer at Hamilton Reserve Bank Plane flying above clouds at sunset Elevated Banking Experiences Attract new customers, grow your revenue, and ensure customer loyalty with Temenos’ innovative banking solutions. Get started

As the banking landscape across West Africa continues to evolve, Bridge Bank Group is investing in the technology needed to support its long-term growth ambitions. With operations in Côte d’Ivoire and Senegal, and plans to expand into two additional countries, the bank is focused on building an integrated platform capable of supporting its regional strategy.

According to Amos Konlambigue, Group Chief Transformation and Technology Officer, selecting the right technology partner was an important step in preparing the bank for the future.

Responding to a changing banking landscape

For Bridge Bank, transformation is being driven by significant changes across the financial services industry.

“The West African banking sector is driven by three forces,” says Amos. “The first one is the customer expectation. They don’t want a branch-centric product. They want a real-time product and they want accessibility 24/7.”

Alongside changing customer expectations, Bridge Bank is also responding to increased competition from new fintech entrants and an evolving regulatory landscape that is creating new opportunities across the region.

These shifts are helping shape the bank’s strategy as it looks to expand its footprint and reach new customer segments.

Choosing a platform built for the future

Having worked with Temenos for more than a decade, Amos has seen the Temenos Core platform evolve alongside the banking industry.

Beyond the platform itself, the bank valued Temenos’ commitment to continuous innovation.

“One important thing to mention is the product roadmap that Temenos gives to all clients to migrate to new releases and get the most from each new version”, says Amos. He also highlights the scalability of the solution and the strength of the Temenos partner ecosystem as important factors in the bank’s decision.

Enabling regional growth

As Bridge Bank looks to expand its footprint across Africa, technology will play a central role in supporting that vision.

“The Temenos capabilities that we expect are currently aligned with our group strategic vision to build a strong and integrated banking platform across the African region,” says Amos.

In particular, the platform’s multi-entity, multi-jurisdiction, and multi-time-zone capabilities align closely with the bank’s regional expansion strategy.

Amos notes, “There is a strong API integration that allows the platform to communicate with other satellite platforms that the bank has launched, opening multiple channels to our clients.”

As Bridge Bank continues its growth journey, it is building on a technology foundation designed to help the bank adapt to changing market dynamics while supporting its ambition to create an integrated banking platform across Africa.

alrajhi bank’s journey began in 1957 as a currency conversion company in Riyadh. Today, alrajhi is the largest Islamic bank in the world, serving more than 20 million customers through +500 branches and with assets exceeding SAR 1 trillion (US $267B).

But maintaining leadership in one of the world’s fastest-evolving banking markets requires constant reinvention.

A market demanding more, and faster

The bank has had to respond to a significant demographic shift in Saudi Arabia. A younger, digitally native generation now makes up a growing share of the customer base, and their expectations are uncompromising. They expect banking to be instant, intuitive, personalized and fully digital. At the same time, Vision 2030, Saudi Arabia’s national transformation program, is accelerating financial inclusion and the digitalization of services across the Kingdom.

New entrants, including digital-native banks and fintechs, are raising expectations even further with faster innovation cycles and highly personalized experiences.  For an institution of alrajhi ’s scale and heritage, the challenge was not only to keep pace, but to continue leading, while maintaining the governance, trust, and Islamic principles that define the bank.

For customers, that meant faster access to products, seamless digital journeys, and experiences that could evolve as quickly as their expectations.

In practice, this required the bank to launch new products more rapidly, support richer digital experiences, expand open banking integrations, and innovate at a pace legacy systems could no longer support.

A new chapter for an established partnership

The bank’s partnership with Temenos is not a new one. alrajhi bank was an early collaborator in shaping Temenos’ Islamic banking capabilities, helping inform some of the platform’s foundational Islamic banking functionality.  This latest transformation builds on that foundation, taking the bank’s core banking capabilities into a new era.

When alrajhi initiated a formal selection process to modernize its core banking platform, the criteria extended far beyond technical capability. The bank needed a partner with a proven track record supporting tier-one global institutions, a strong local and regional presence, and a genuinely Sharia-compliant solution.

Temenos met all three. Having used Temenos for Islamic Banking solutions for several years, alrajhi bank expanded an established relationship built on shared experience and deep banking knowledge.

Equally important was the prospect of platform ownership. From the outset, the goal was clear: alrajhi would build the internal capability to fully own, configure, and evolve its platform independently.

A phased transformation built for seamless scaling

Implementation began with a deliberate departure from convention. With more than 20 million customers relying on the bank’s services every day, a big-bang go-live was never considered viable. Instead, alrajhi adopted a phased, iterative approach, segment by segment.

The bank is now fully live on Temenos Core across its entire lending portfolio, covering retail, micro, small business, and corporate products. Crucially, the transition happened without disruption to customers or employees. Services continued seamlessly while the transformation progressed in the background. For customers, the modernization was largely invisible, except in the form of faster services, quicker product availability, and improved digital experiences.

Early in the program, implementation partners supported the bank in building its delivery model, transferring knowledge and developing internal capability. The transition was intentionally structured, resulting in alrajhi independently maintaining and operating the platform with no reliance on external parties for day-to-day operations or product configuration.

“We had a very smooth handover and knowledge transfer. Currently we are maintaining the platform 100% from our side.” Moataz Gad, Core Banking Head at alrajhi bank

Enabling first-mover advantage

The move to Temenos Core has fundamentally changed how alrajhi  brings products and services to market. What once required extensive development effort and weeks or months of lead time can now be configured and launched in days.

The platform’s flexibility allows internal teams to operate as an innovative engine, responding directly to evolving customer expectations and business opportunities without dependency on external vendors or lengthy implementation cycles. In a market where customer expectations evolve rapidly, this speed has become a critical competitive advantage.

While the immediate transformation focused on lending, the bank is extending Temenos Core into additional areas of the business. The platform also provides the foundation for alrajhi ’s customer-facing super-app, widely recognized as one of the most comprehensive digital banking experiences globally.

“We have become a solutions factory, we are able to build in-house what customers and businesses need.”  Moataz Gad, Core Banking Head at alrajhi bank

A partnership that continues to evolve

The relationship between alrajhi and Temenos has never been purely transactional. From contributing to the evolution of Islamic banking capabilities over the years to navigating a complex, multi-year transformation program, the relationship has been defined by continuity, transparency and shared ambition.

Looking ahead, alrajhi is planning an upgrade to the latest Temenos release and assessing the next evolution of its technology architecture for the decade ahead. The bank is also closely monitoring developments in AI and exploring how emerging technologies can further enhance customer experience, operational agility and innovation. 

Moataz notes, “Temenos has been a trusted partner in our evolution as a leading Islamic bank. Its Islamic banking capabilities have enabled us to modernize while preserving the principles that define our business, helping us innovate faster and deliver better experiences for our customers.”

For alrajhi bank, this transformation represents far more than a technology modernization program. It is the foundation for serving the next generation of customers, with the speed, convenience, personalization and digital experiences they increasingly expect, while maintaining its position as the world’s leading Islamic bank.

Tamweel Aloula operates under the regulatory framework of the Saudi Central Bank to deliver critical auto leasing, personal finance, and small business credit solutions.

Maintaining agility in a rapidly evolving market uncovered significant technical boundaries. The institution was operating on a fragmented technology landscape, forced to build complex workarounds on top of a legacy core environment. This outdated infrastructure made it difficult to develop new products, directly hindering the company’s business mission and its ability to meet strict Saudi regulatory requirements.

To overcome these challenges, Tamweel Aloula required a structural overhaul, moving away from legacy constraints toward a modern orchestrated architecture. To secure a platform engineered for high-volume finance, Tamweel Aloula initiated a rigorous six-month evaluation process. The selection criteria assessed functional coverage, a five-year total cost of ownership (TCO) projection, partner ecosystem maturity, and proven experience supporting Saudi regulations and Sharia-compliant financing structures. After the evaluation, Tamweel Aloula determined that Temenos satisfied all of the selection criteria through Temenos Core Banking, Temenos Digital, and Temenos Advanced Collection solutions.

Managing transition risks through dual-system agility

Tamweel Aloula worked to design by their internal team an orchestrated platform layer supported by middleware to integrate their digital platform with current legacy system and they worked with System Limited to implement new Temenos Digital, Temenos Core Banking and Advanced Collection. This architecture was specifically designed to allow the team to move flexibly between two systems – the legacy environment and the new Temenos Core. This dual-system approach provided the necessary buffer to avoid business disruption while maintaining operational resilience throughout the transition.

Tamweel Aloula approached the 18-month implementation project with a clear mandate to prioritize out-of-the-box configuration, speed, and automated straight-through processing (STP). The technical delivery culminated in a successful live launch of the personal loan MVP in March 2026.

This achievement relied on close collaboration between Temenos, Systems Limited, and Tamweel Aloula’s internal IT department who independently managed the underlying infrastructure, developing Digital Onboarding Platform, quality assurance, end-to-end testing, and business analysis.

Frictionless customer experiences

The live deployment of Temenos solutions has transformed Tamweel Aloula’s application journey. Eligible digital customers can now apply for personal finance, complete credit verification, accept the lending offer, and sign their contract and promissory note in four minutes, enabled by a fully integrated ecosystem built on Temenos Core Banking and Tamweel Aloula’s digital platform, and connected to third-party services including Credit Decisioning, AML screening, Commodity Broker, Digital Signature, Promissory Note and Others systems.

This rapid turnaround has fundamentally reshaped the customer experience, turning a traditionally time-consuming financial screening process into a smooth digital interaction. The platform’s integrated collections capabilities also provide a single source of truth for risk management and payment processing, eliminating many of the fragmented workflows that existed previously.

Scaling the roadmap across retail and SME segments

With its personal loan first release live and stable, Tamweel Aloula is preparing for its next major phase of transformation. The next milestone will bring the institution’s retail auto leasing portfolio onto the core platform, alongside the automation of broader customer service capabilities.

While the institution’s long-term objective is an end-to-end digital lifecycle, the roadmap acknowledges operational realities, with certain after-sales processes continuing to incorporate human intervention where appropriate. At the same time, the IT department is leveraging the platform’s scalability to build its next-generation small and medium business (SMB) financing application.

Looking ahead, the institution is exploring the use of AI and advanced machine learning models directly into its credit risk assessment processes. The goal is to leverage customer intelligence to analyze financing behavior patterns to proactively surface tailored, Sharia-compliant financing offers at the moment customers engage through digital channels.

This ongoing modernization ensures that the institution continues to deliver on its vision of providing innovative, customer-centric financing solutions while remaining well-positioned for the future of the Saudi financial market.

Founded in 2002, Aegean Baltic Bank (ABBank) is a Greek commercial bank specializing in shipping finance and corporate banking. Servicing an industry defined by global operations and high-value transactions, the bank supports major shipping businesses with complex cross-border payment requirements, syndicated lending, trade finance, treasury, and structured products.

While lean in size, the bank operates at a scale that demands enterprise-grade resilience and performance. Every day, it processes high volumes of transactions where speed, certainty, and reliability are critical. To support this level of operational complexity while remaining agile enough to respond to evolving regulations and customer expectations, Aegean Baltic has relied on Temenos since day one.

Building for growth from the very beginning

From the outset, the bank’s leadership recognized that long-term growth would require a technology foundation capable of evolving alongside the business.

What began as a core banking implementation has since expanded into a broad platform supporting payments, syndicated lending, trade finance, and treasury operations. Over more than two decades, the relationship has evolved from a technology deployment into a strategic partnership focused on enabling growth and innovation.

Modernizing the bank for the next era

As the bank grew and expanded its services, it launched a modernization initiative to enhance its existing Temenos Core platform. Led by the bank’s internal technology team, the transformation included an upgrade to the latest Temenos release and a migration from TAFC to TAFJ, enabling the bank to adopt a more modern programming language and structured database environment. The initiative introduced a more innovative architecture that improved flexibility, maintainability, and scalability while building on the bank’s strong core foundation.

The fact that the projects were delivered by the bank’s own internal team, highlights the deep expertise and operational knowledge ABBank has developed through its long-standing relationship with Temenos.

At the same time, the bank implemented Temenos Payments with TIPS integration to support instant payments and faster settlement across international markets. The initiative has significantly enhanced the customer experience by enabling near real-time transaction processing for clients operating in a fast-moving industry.

“We implemented TIPS to achieve instant payments and are currently processing in five seconds.” Dimitris Aggelopoulos, Head of IT & Operations at Aegean Baltic Bank

Beyond core modernization, ABBank has continued to evolve its operations through automation and integration. Leveraging Temenos open API architecture the bank has connected peripheral systems, streamlined workflows, and introduced new technologies without disrupting core banking operations.

A partnership designed for the long term

Looking ahead, ABBank plans to continue expanding its services, particularly within the small and medium enterprise segment.

What distinguishes the relationship between ABBank and Temenos is not simply its longevity, but the consistency with which the partnership has adapted to the bank’s changing needs over more than 20 years. For ABBank, access to responsive customer success and support teams, combined with deep banking expertise, has been critical in supporting day-to-day operations while helping shape the bank’s long-term technology strategy.

Aegean Baltic Bank Enabling growth through a partnership built for the future Athens, Greece At a Glance • Temenos customer since the bank’s founding in 2002 • Core banking, payments, syndicated lending, trade finance, and treasury running on Temenos • Instant cross-border payments processing in as little as five seconds • API architecture supporting automation, AI integration, and innovation Founded in 2002, Aegean Baltic Bank (ABBank) is a Greek commercial bank specializing in shipping finance and corporate banking. Servicing an industry defined by global operations and high-value transactions, the bank supports major shipping businesses with complex cross-border payment requirements, syndicated lending, trade finance, treasury, and structured products. While lean in size, the bank operates at a scale that demands enterprise-grade resilience and performance. Every day, it processes high volumes of transactions where speed, certainty, and reliability are critical. To support this level of operational complexity while remaining agile enough to respond to evolving regulations and customer expectations, Aegean Baltic has relied on Temenos since day one. https://vimeo.com/1094014151/8b8361059c PLACEHOLDER https://vimeo.com/1124259931/df78107869 bank Pioneering Composable Digital Banking in Saudi Arabia Riyadh, Saudi Arabia Watch video ABBank Logo We see Temenos as a strategic partner. Over the years, Temenos has helped us build the products we need to grow our business, with excellent global and local support teams who really understand our world.” Dimitris Aggelopoulos, Head of IT & Operations at Aegean Baltic Bank There were vendors pitching very aggressively, but with no track record in our market. And you can’t risk that. For a massive project like this, you need someone you can trust.” – Amr El-Garhy, CEO & MD, MIDBANK A partnership designed for the long term Looking ahead, ABBank plans to continue expanding its services, particularly within the small and medium enterprise segment. What distinguishes the relationship between ABBank and Temenos is not simply its longevity, but the consistency with which the partnership has adapted to the bank’s changing needs over more than 20 years. For ABBank, access to responsive customer success and support teams, combined with deep banking expertise, has been critical in supporting day-to-day operations while helping shape the bank’s long-term technology strategy. Temenos was attentive at the moments that really mattered.They brought in more resources when needed, stayed close to the project, and showed genuine commitment to our success.” – Amr El-Garhy, CEO & MD, MIDBANK Selecting Temenos Payments Hub was a natural progression for us. Its native automation and seamless integration with our Temenos core banking stack empower our teams to focus on innovation rather than manual processing. We’re confident this will help us deliver faster, more reliable payment services to our customers as we scale across new markets.” Pascale Monnerie, Head of Banking Platform at BforBank We’re seeing the benefits, and now we’re thinking about how to lead the next wave of innovation. Now is the time to push forward.” – Amr El-Garhy, CEO & MD, MIDBANK   We have proudly partnered with: The outcome of that exercise was the selection of Facilities Lending and Club Loan modules of Arrangement Architecture (AA), that are offered within Temenos Core. Temenos went on to lead the business requirements design phase, with Systems Arabia (formerly NDC) providing implementation support and integration expertise. Go-live was achieved in November 2024, with immediate results Having worked with Temenos for more than 20 years, what we value is a technology partner that understands both the software and the banking context. It is difficult to overstate how important that combination is.” Dimitris Aggelopoulos, Head of IT & Operations at Aegean Baltic Bank ITSS provides high-quality services for banks with Temenos Transact in parts of Africa, Middle East, Asia and Latin America. Learn more about ITSS BforBank’s journey with Temenos Core on Google Cloud and Temenos Payments Hub showcases how a forward-thinking digital bank can harness composable banking and cloud innovation to drive operational excellence, accelerate growth, and redefine customer empowerment in the financial sector. These strategic technology choices highlight BforBank’s unwavering commitment to leveraging leading-edge technology to deliver superior banking experiences and sustain long-term growth. ITSS provides high-quality services for banks with Temenos Transact in parts of Africa, Middle East, Asia and Latin America. Learn more about ITSS We have proudly partnered with: ITSS provides high-quality services for banks with Temenos Transact in parts of Africa, Middle East, Asia and Latin America. Learn more about ITSS Woman on phone leaning against wall Banking solutions for all segments Empowering banks across segments with scalable, innovative, and efficient solutions. Explore our solutions Explore our solutions Hamilton Reserve Bank strives to create products tailored to meet the unique requirements of its global clients that value speed, safety, and privacy. Similarly, the bank aims to make every client interaction an easy, fast, secure, and frictionless experience — from new account onboarding 100% online to fast payments executed in seconds and 24/7 digital access allowing multiple signers and controls in omnibus accounts; all backed up with robust security, privacy, and top compliance measures. The bank chose Temenos for its highly reputable and dependable core banking system with exceptional transaction and real-time monitoring capabilities demanded by large global correspondent banks. “Our previous core banking tools had limited integration capabilities,” adds Akinnia Glasgow. “Key processes such as manual client onboarding could take 5 days for staff to approve account applications. As customer onboarding exploded with many new account applications waiting to be processed, we had to scale our global operations through a fresh approach. The flexible Temenos modules became our solution after we had rejected many others. We signed an 11-year agreement with Temenos as a key partner and devoted a US$30 million IT budget to build a large bank well positioned to serve a worldwide client base. We are very pleased and have not looked back since.” ITSS provides high-quality services for banks with Temenos Transact in parts of Africa, Middle East, Asia and Latin America. Learn more about ITSS Woman on phone leaning against wall Banking solutions for all segments Empowering banks across segments with scalable, innovative, and efficient solutions. Explore our solutions Woman on phone leaning against wall Banking solutions for all segments Empowering banks across segments with scalable, innovative, and efficient solutions. Explore our segments Measurable impact The results have been swift and significant. MIDBANK has the ability to work on reducing transaction processing times and annual saving in operational cost, and improving in customer satisfaction. Customers will benefit in the coming period from faster services, better product availability, and a more modern digital experience. It is an artistic expression of how digital transformation reshapes end users’ financial lives—through cutting-edge technological innovations, accelerated service delivery, and enhanced user experience. It reflects the dual mission of driving operational efficiency and reinforcing regulatory compliance, as pivotal forces for sustainable economic growth and inclusive development, in alignment with Egypt Vision 2030 and the Central Bank of Egypt. Internally, automation has decreased the reliance on manual operations, freeing staff to focus on higher-value tasks. “The capacity in the system is so strong and robust that it helps us resolve things much more quickly,” Amr said. Explore our segments Woman writing on clipboard at desk Customer Success Stories Real stories of transformation with Temenos solutions. Read more success stories Woman on phone leaning against wall Woman writing on clipboard at desk Customer Success Stories Real stories of transformation with Temenos solutions. Read more success stories Banking solutions for all segments Empowering banks across segments with scalable, innovative, and efficient solutions. Explore our segments Woman writing on clipboard at desk Customer Success Stories Real stories of transformation with Temenos solutions. Read more success stories Our payments business is not simple. We need a payment hub that can manage third-party flows, and Temenos Payments gave us the flexibility to build around that complexity.” Sophoklis Argyrou, CEO of Bank of Beirut UK. The bank worked closely with LTIMindtree, Temenos’ preferred partner in the region. “LTIMindtree delivered the project with professionalism and care. We had confidence in them from the start, and they validated that confidence throughout,” Sophoklis said. “For this transformation, tight collaboration was essential,” said Hemal Jayasinghe, Chief Business Officer, at LTIMindtree. “Bank of Beirut UK, Temenos, and our delivery team worked as one from day one – aligning on priorities, managing the regulatory environment, and solving challenges together.” ITSS provides high-quality services for banks with Temenos Transact in parts of Africa, Middle East, Asia and Latin America. Learn more about ITSS Woman on phone leaning against wall Temenos Wealth Management A single platform of independent capabilities unifying digital, portfolio management, data, and core for wealth and private banking. Explore our solution Woman writing on clipboard at desk Data Hub Transform banking with real-time data, AI acceleration, and seamless integration. Explore our solution ITSS provides high-quality services for banks with Temenos Transact in parts of Africa, Middle East, Asia and Latin America. Learn more about ITSS Woman on phone leaning against wall Banking solutions for all segments Empowering banks across segments with scalable, innovative, and efficient solutions. Explore our segments Woman writing on clipboard at desk Customer Success Stories Real stories of transformation with Temenos solutions. Read more success stories Woman on phone leaning against wall Explore our segments Woman writing on clipboard at desk Customer Success Stories Real stories of transformation with Temenos solutions. Read more success stories Core Banking Consistently deliver innovative, modular and comprehensive core banking. Explore our solution Team sitting at desk behind glass wall Financial Crime Mitigation A single product family for fast compliance, protection and time to value. Explore our solution Modernizing the bank for the next era As the bank grew and expanded its services, it launched a modernization initiative to enhance its existing Temenos Core platform. Led by the bank’s internal technology team, the transformation included an upgrade to the latest Temenos release and a migration from TAFC to TAFJ, enabling the bank to adopt a more modern programming language and structured database environment. The initiative introduced a more innovative architecture that improved flexibility, maintainability, and scalability while building on the bank’s strong core foundation. The fact that the projects were delivered by the bank’s own internal team, highlights the deep expertise and operational knowledge ABBank has developed through its long-standing relationship with Temenos. At the same time, the bank implemented Temenos Payments with TIPS integration to support instant payments and faster settlement across international markets. The initiative has significantly enhanced the customer experience by enabling near real-time transaction processing for clients operating in a fast-moving industry. “We implemented TIPS to achieve instant payments and are currently processing in five seconds.” Dimitris Aggelopoulos, Head of IT & Operations at Aegean Baltic Bank Beyond core modernization, ABBank has continued to evolve its operations through automation and integration. Leveraging Temenos open API architecture the bank has connected peripheral systems, streamlined workflows, and introduced new technologies without disrupting core banking operations. Close ties Temenos offered MIDBANK more than just software. Its local presence, proven track record in Egypt, and strong ecosystem of partners brought credibility and confidence to a high-stakes transformation. Banking solutions for all segments Empowering banks across segments with scalable, innovative, and efficient solutions. b Customer Success Stories Real stories of transformation with Temenos solutions. Read more success stories Real impact, right away The project went live in just over 12 months. And while formal ROI assessments are scheduled for the next phase, the immediate feedback has been clear – especially from frontline teams. “The trade finance team told us straight away – it’s more capable, more efficient,” Sophoklis shared. “They can process faster and with more confidence.” Operationally, the system has already unlocked key improvements: Dramatically expanded management information (MI) and reporting capabilities Significantly improved data visibility across operations “The data visibility is miles ahead of what we had before,” Sophoklis said. “The MI potential is limitless. Control and security have also improved, giving senior leadership greater confidence. “We feel more secure, knowing we’re operating on an up-to-date platform with proper controls,” added Sophoklis. A platform built for ambition The transformation is about more than modernization – it’s about enabling a different kind of bank. While 80–85% of the business today remains wholesale-focused, the target is to reach a 60/40 split between wholesale and retail/private banking. “We’re expanding our offering to the Lebanese diaspora – high-net-worth clients who want a secure, personalized service,” Sophoklis explained. “The new platform gives us the agility to grow without compromising our core.” The goal is clear: grow the customer base threefold within three to five years, starting from mid-2026. A true partnership and a path forward ITSS provides high-quality services for banks with Temenos Transact in parts of Africa, Middle East, Asia and Latin America. Learn more about ITSS Woman on phone leaning against wall Banking solutions for all segments Empowering banks across segments with scalable, innovative, and efficient solutions. Explore our segments Woman writing on clipboard at desk Customer Success Stories Real stories of transformation with Temenos solutions. Read more success stories Woman on phone leaning against wall Banking solutions for all segments Empowering banks across segments with scalable, innovative, and efficient solutions. Explore our segments Woman writing on clipboard at desk Customer Success Stories Real stories of transformation with Temenos solutions. Read more success stories Core Banking Consistently deliver innovative, modular and comprehensive core banking. Explore our solution Team sitting at desk behind glass wall Financial Crime Mitigation A single product family for fast compliance, protection and time to value. Explore our solution Woman on phone leaning against wall Banking solutions for all segments Empowering banks across segments with scalable, innovative, and efficient solutions. Read more about Google Cloud Woman writing on clipboard at desk Customer Success Stories Real stories of transformation with Temenos solutions. Read more success stories Woman on phone leaning against wall Banking solutions for all segments Empowering banks across segments with scalable, innovative, and efficient solutions. Explore our segments Woman writing on clipboard at desk Customer Success Stories Real stories of transformation with Temenos solutions. Read more success stories Woman on phone leaning against wall Banking solutions for all segments Empowering banks across segments with scalable, innovative, and efficient solutions. Explore our segments Woman writing on clipboard at desk Customer Success Stories Real stories of transformation with Temenos solutions. Read more success stories Woman on phone leaning against wall Core Banking Consistently deliver innovative, modular and comprehensive core banking. Explore our solution Team sitting at desk behind glass wall Financial Crime Mitigation A single product family for fast compliance, protection and time to value. Explore our solution Woman on phone leaning against wall Banking solutions for all segments Empowering banks across segments with scalable, innovative, and efficient solutions. Learn more about LTIMindtree Woman writing on clipboard at desk Customer Success Stories Real stories of transformation with Temenos solutions. Read more success stories Building for growth from the very beginning From the outset, the bank’s leadership recognized that long-term growth would require a technology foundation capable of evolving alongside the business. What began as a core banking implementation has since expanded into a broad platform supporting payments, syndicated lending, trade finance, and treasury operations. Over more than two decades, the relationship has evolved from a technology deployment into a strategic partnership focused on enabling growth and innovation. https://vimeo.com/1158984519/4d72d33443 SS For Sophoklis, the transformation is as much about partnership as it is about product. “Temenos didn’t just sell us software. They supported us through a complex journey – technically and strategically,” he said. Looking ahead, the bank plans to build on this foundation with greater automation, product innovation, and data-led insights. One area of potential evolution: regulatory reporting. With its modern platform live, a trusted partner ecosystem in place, and an ambitious strategy for expansion, Bank of Beirut UK is positioned to lead – efficiently, securely, and at scale. “This is just the beginning,” Sophoklis said. “We now have a foundation that supports where we’re going – not just where we’ve been.” We have proudly partnered with: LTI Mindtree logo Woman on phone leaning against wall Core Banking Consistently deliver innovative, modular and comprehensive core banking. Team sitting at desk behind glass wall Payments Innovate and comply at scale with Temenos Payments. Explore Payments Explore Core Banking https://player.vimeo.com/video/1201474148?h=249628a029 Aegean Baltic Bank- Testimonial

Al Salam Bank’s Core Banking transformation was not a technology upgrade, but a strategic reset to enable scale, inorganic growth, cost discipline, and continuous innovation. By standardizing on a single, modern Temenos Core and eliminating legacy complexity, the bank created a platform that supports acquisitions, digital products, AI adoption, and regulatory resilience at speed and without disruption.

Together, these outcomes reflect Al Salam Bank’s shift from legacy-constrained operations to a more scalable, acquisition-ready, and innovation-enabled banking platform.

A Bank on the Move

Al Salam Bank is the largest bank in Bahrain, and its technology journey reflects a broader institutional transformation, shaped by strategic growth, operational discipline, and a clear ambition to remain future-ready.

This transformation was driven by a clear strategic intent: to remove structural technology constraints and enable the bank to grow more effectively, integrate acquisitions with greater precision, and respond more efficiently to evolving customer and market needs.

From operational automation to the integration of acquired institutions, Al Salam Bank has delivered a transformation that has been both strategic and disciplined, enabled by Temenos and driven by clear business priorities. The focus has not only been on what was implemented, but on how it was executed, with strong governance, controlled delivery, and clear alignment to long-term strategic priorities.

Removing Limits

Before the transformation, Al Salam Bank was operating within a more complex technology environment, characterized by siloed systems, slower project delivery, and limited integration pathways. “Innovation was being constrained by the structure of the legacy environment,” said Ahmed Buqais, Deputy Chief Technology Officer at Al Salam Bank. “It was becoming increasingly difficult to move at the speed the business and our customers required.”

In 2021/22, the Bank completed its first major upgrade of Temenos Core. This foundational shift paved the way for the next phase of the Bank’s strategic growth, including the successful acquisition of Ithmaar Bank’s consumer banking business. The full migration was completed in just seven months.

A second acquisition followed soon with former Kuwait Finance House Bahrain, where the full institution operation was migrated onto Temenos Core in only six months.

Unlike many banks that merge systems or run parallel platforms, Al Salam opted for a clean transfer. “We made a conscious decision to move into one strategic core environment rather than carry forward unnecessary complexity,” said Hemantha. “That gave us a cleaner, more efficient, and more scalable operating model.”

Core Banking – Upgraded and Future-Ready

In 2025, the Bank completed a second major upgrade of its Temenos Core environment, modernizing not just the software but the full infrastructure stack. The move included a transition to Temenos’ latest Java-based runtime (TAFJ), improving performance, enabling the rollout of the new Temenos browser interface, and preparing the bank for future growth.

To manage the complexity, the team invested heavily in quality assurance and testing. “We replaced hardware, restructured infrastructure, and ran more than 1,500 automated test cases to validate system performance,” Ahmed said. “That level of preparation gave us the confidence to go live without disruption, and we had zero post-upgrade issues.”

The program was delivered in collaboration with TTF and Al Salam Bank’s internal teams, combining specialist implementation support with strong in-house ownership throughout the process.

“We approached the upgrade with a clear focus on resilience, continuity, and long-term scalability,” said Hemantha Wijesinghe, Chief Technology Officer at Al Salam Bank. “The outcome has given us a stronger and more future-ready core environment.”

Keeping Customers Live During Migration

A defining feature of Al Salam Bank’s transformational approach was its ability to execute major migrations while maintaining continuity of services for customers. The team built an internal orchestration platform called Oxygen, which acted as a live transaction bridge during critical cutovers.

“Usually during a transformation, systems go down for long hours,” said Hemantha. “With Oxygen, we were able to maintain continuity and allow customers to continue transacting without any disruptions. This was significantly important in protecting both our service standards and customer trust.”

Oxygen has since become a strategic internal capability, demonstrating the Bank’s ability to engineer complex transformation solutions in-house rather than relying solely on vendors.

Built by the Bank, for the Bank

A significant share of Al Salam Bank’s transformation was delivered through internal capability, reflecting the Bank’s long-term investment in technology talent, platform knowledge, and delivery ownership.

“We have built strong in-house capability across architecture, testing, deployment, and service delivery,” said Mohammed Saleh, Head of IT Service Delivery. “From architecture to testing to deployment, we have built internal capability that gives us greater control, continuity and agility in how we deliver transformation.”

That internal capability is not only about speed, but also about long-term sustainability and institutional knowledge. “Our team has developed deep Temenos expertise over time,” said Hemantha. “Many of them have been part of this journey for years. We have grown our people alongside the evolution of the platform.”

This autonomy has led to measurable results: 85% of processes are now automated, a 10x increase in telecom throughput, a 6x increase in system capacity, and service uptime is now mostly at 99.9%. “We have eliminated all legacy systems in production,” said Hemantha. “It gives us simplicity, speed, and easier-to-manage operating environment.”

The bank’s operations are now fully paperless, with onboarding and card issuance reduced from five days to five minutes. “And we’ve done it all while staying fully compliant and ISO-certified,” he further added.

OneApp: A Fintech Marketplace

In January 2025, Al Salam Bank launched OneApp, a digital financial marketplace offering everything from microfinance to investments and non-banking services. While operating under distinct platform identity, OneApp is fully integrated with Temenos Core.

Built within Bahrain’s open banking infrastructure, OneApp connects banks across the Kingdom, offering a seamless and instant customer experience.

“If someone needs financing, they apply in the app and receive funds instantly,” said Ahmed. “No paperwork, no employee intervention. And the financing is registered directly in Temenos.”

Beyond customer experience, OneApp represents a scalable monetization model, positioning Al Salam Bank beyond traditional banking by enabling ecosystem partnerships, fee-based services, and platform-led growth without increasing operational complexity.

In 2025, OneApp was recognized at Bahrain’s eGovernment Excellence Award for Best Digital Transformation, reflecting the platform’s measurable impact on financial inclusion, customer experience, and ecosystem collaboration.

A Partner and Enabler

For Al Salam Bank, Temenos is not viewed simply as just software, but as a key enabler of its strategic execution.

Daily transaction volumes average around 400,000, but the Bank regularly peaks at 1 million transactions per day, all handled smoothly by Temenos Core.

“The core system is robust,” Hemantha said. “And our team have built strong expertise around it. That combination of technology and talent is what gives us an edge.”

Temenos has also supported Al Salam Bank in strengthening governance operational resilience, and regulatory oversight within a highly regulated environment. “We operate in a market where control, auditability, and resilience are essential,” said Mohammed. “The operating model we have built enables us to meet regulatory requirements, maintain robust internal controls, and comply with ISO standards and regulators expectations, while supporting the Bank’s continued growth.

Business Value Delivered

Beyond technology, the transformation has delivered clear and measurable business outcomes:

• Cost efficiency through elimination of parallel core systems and legacy licenses
• Reduced operational and regulatory risk via a single system of record
• Faster time-to-market for digital products and AI initiatives
• Scalability to support acquisitions without the need for major re-platforming

These outcomes demonstrate how the bank’s technology investments have translated into stronger execution, lower complexity, and a more resilient foundation for sustainable growth.

What’s Next: AI, Data, and Payment Modernization

With its core now fully upgraded, Al Salam Bank is focused on data-driven banking, AI expansion, and payments modernization.

The Bank has launched various AI initiatives, including:

• AI-powered chatbots for customer support
• Automated decisioning for onboarding and credit
• Predictive analytics for internal service desk queries
• Smart document routing and workflow optimisation
• Voice-driven banking pilots for accessibility

“AI is not just an experiment, it’s a board-level priority,” said Hemantha. “It is embedded within our roadmap, ensuring that each initiative is aligned to business value and long-term strategic direction.”

What makes these initiatives possible is the Bank’s data readiness.

Looking ahead, the Bank’s next milestone is the rollout of Temenos Payments, aimed at unifying and future-proofing payment orchestration across channels.

For Al Salam Bank, this journey represents more than a one-time transformation. It establishes a platform for continued innovation, operational agility, and long-term value creation. “We are focused on building capability that supports sustainable progress,” said Hemantha Wijesinghe, Chief Technology Officer at Al Salam Bank. “This is about creating a stronger foundation for the future, not simply responding to short-term trends.”

Al Salam Bank Scaling Boldly with a Core Built for Continuous Growth Manama, Bahrain At a Glance • Two banks acquired and migrated to Temenos Core within accelerated timeframes under eight months • Temenos Core upgraded twice, validated by 1,500+ automated test cases, with all legacy systems now fully decommissioned • 85% of processes automated • 6x increase in IT capacity and 10x increase in telecom throughput • Fintech marketplace OneApp launched and awarded Bahrain’s ‘Best Digital Transformation Project’ • 50+ AI initiatives launched, backed by strong enterprise-wide data infrastructure Al Salam Bank’s Core Banking transformation was not a technology upgrade, but a strategic reset to enable scale, inorganic growth, cost discipline, and continuous innovation. By standardizing on a single, modern Temenos Core and eliminating legacy complexity, the bank created a platform that supports acquisitions, digital products, AI adoption, and regulatory resilience at speed and without disruption. Together, these outcomes reflect Al Salam Bank’s shift from legacy-constrained operations to a more scalable, acquisition-ready, and innovation-enabled banking platform. https://vimeo.com/1094014151/8b8361059c PLACEHOLDER https://vimeo.com/1124259931/df78107869 bank Pioneering Composable Digital Banking in Saudi Arabia Riyadh, Saudi Arabia Watch video Al Salam Bank Five years ago, our core system was operating well behind where we wanted to be. Today, we are running on the latest version of Temenos, which places the Bank in a stronger position to scale, innovate and perform.” Hemantha Wijesinghe, Chief Technology Officer at Al Salam Bank. There were vendors pitching very aggressively, but with no track record in our market. And you can’t risk that. For a massive project like this, you need someone you can trust.” – Amr El-Garhy, CEO & MD, MIDBANK Core Banking – Upgraded and Future-Ready In 2025, the Bank completed a second major upgrade of its Temenos Core environment, modernizing not just the software but the full infrastructure stack. The move included a transition to Temenos’ latest Java-based runtime (TAFJ), improving performance, enabling the rollout of the new Temenos browser interface, and preparing the bank for future growth. To manage the complexity, the team invested heavily in quality assurance and testing. “We replaced hardware, restructured infrastructure, and ran more than 1,500 automated test cases to validate system performance,” Ahmed said. “That level of preparation gave us the confidence to go live without disruption, and we had zero post-upgrade issues.” The program was delivered in collaboration with TTF and Al Salam Bank’s internal teams, combining specialist implementation support with strong in-house ownership throughout the process. “We approached the upgrade with a clear focus on resilience, continuity, and long-term scalability,” said Hemantha Wijesinghe, Chief Technology Officer at Al Salam Bank. “The outcome has given us a stronger and more future-ready core environment.” Temenos was attentive at the moments that really mattered.They brought in more resources when needed, stayed close to the project, and showed genuine commitment to our success.” – Amr El-Garhy, CEO & MD, MIDBANK A Partner and Enabler For Al Salam Bank, Temenos is not viewed simply as just software, but as a key enabler of its strategic execution. Daily transaction volumes average around 400,000, but the Bank regularly peaks at 1 million transactions per day, all handled smoothly by Temenos Core. “The core system is robust,” Hemantha said. “And our team have built strong expertise around it. That combination of technology and talent is what gives us an edge.” Temenos has also supported Al Salam Bank in strengthening governance operational resilience, and regulatory oversight within a highly regulated environment. “We operate in a market where control, auditability, and resilience are essential,” said Mohammed. “The operating model we have built enables us to meet regulatory requirements, maintain robust internal controls, and comply with ISO standards and regulators expectations, while supporting the Bank’s continued growth. We’re seeing the benefits, and now we’re thinking about how to lead the next wave of innovation. Now is the time to push forward.” – Amr El-Garhy, CEO & MD, MIDBANK   Business Value Delivered Beyond technology, the transformation has delivered clear and measurable business outcomes: Cost efficiency through elimination of parallel core systems and legacy licenses Reduced operational and regulatory risk via a single system of record Faster time-to-market for digital products and AI initiatives Scalability to support acquisitions without the need for major re-platforming These outcomes demonstrate how the bank’s technology investments have translated into stronger execution, lower complexity, and a more resilient foundation for sustainable growth. The outcome of that exercise was the selection of Facilities Lending and Club Loan modules of Arrangement Architecture (AA), that are offered within Temenos Core. Temenos went on to lead the business requirements design phase, with Systems Arabia (formerly NDC) providing implementation support and integration expertise. Go-live was achieved in November 2024, with immediate results Temenos provided the stability and integration flexibility we needed to build and scale the platform effectively. OneApp was designed not only to support our own digital ambitions, but also to enable broader ecosystem connectivity and collaboration across the market.” Hemantha Wijesinghe, Chief Technology Officer at Al Salam Bank. ITSS provides high-quality services for banks with Temenos Transact in parts of Africa, Middle East, Asia and Latin America. Learn more about ITSS Temenos gives us three things. Flexibility, seamless integration, and the ability to scale with greater speed and confidence.” Mohammed Saleh, Head of IT Service Delivery at Al Salam Bank ITSS provides high-quality services for banks with Temenos Transact in parts of Africa, Middle East, Asia and Latin America. Learn more about ITSS Because Temenos serves as our system of record, our data is more consistent, reliable and accessible. That’s the foundation for real AI.” Ahmed Buqais, Deputy Chief Technology Officer at Al Salam Bank ITSS provides high-quality services for banks with Temenos Transact in parts of Africa, Middle East, Asia and Latin America. Learn more about ITSS Woman on phone leaning against wall Banking solutions for all segments Empowering banks across segments with scalable, innovative, and efficient solutions. Explore our solutions Explore our solutions Hamilton Reserve Bank strives to create products tailored to meet the unique requirements of its global clients that value speed, safety, and privacy. Similarly, the bank aims to make every client interaction an easy, fast, secure, and frictionless experience — from new account onboarding 100% online to fast payments executed in seconds and 24/7 digital access allowing multiple signers and controls in omnibus accounts; all backed up with robust security, privacy, and top compliance measures. The bank chose Temenos for its highly reputable and dependable core banking system with exceptional transaction and real-time monitoring capabilities demanded by large global correspondent banks. “Our previous core banking tools had limited integration capabilities,” adds Akinnia Glasgow. “Key processes such as manual client onboarding could take 5 days for staff to approve account applications. As customer onboarding exploded with many new account applications waiting to be processed, we had to scale our global operations through a fresh approach. The flexible Temenos modules became our solution after we had rejected many others. We signed an 11-year agreement with Temenos as a key partner and devoted a US$30 million IT budget to build a large bank well positioned to serve a worldwide client base. We are very pleased and have not looked back since.” ITSS provides high-quality services for banks with Temenos Transact in parts of Africa, Middle East, Asia and Latin America. Learn more about ITSS Woman on phone leaning against wall Banking solutions for all segments Empowering banks across segments with scalable, innovative, and efficient solutions. Explore our solutions Woman on phone leaning against wall Banking solutions for all segments Empowering banks across segments with scalable, innovative, and efficient solutions. Explore our segments Core Banking Consistently deliver innovative, modular and comprehensive core banking. Explore our solution Woman writing on clipboard at desk Customer Success Stories Real stories of transformation with Temenos solutions. Read more success stories Woman on phone leaning against wall Team sitting at desk behind glass wall Financial Crime Mitigation A single product family for fast compliance, protection and time to value. Explore our solution Banking solutions for all segments Empowering banks across segments with scalable, innovative, and efficient solutions. Explore our segments Woman writing on clipboard at desk Customer Success Stories Real stories of transformation with Temenos solutions. Read more success stories Looking ahead, the Bank’s next milestone is the rollout of Temenos Payment Hub, aimed at unifying and future-proofing payment orchestration across channels. For Al Salam Bank, this journey represents more than a one-time transformation. It establishes a platform for continued innovation, operational agility, and long-term value creation. “We are focused on building capability that supports sustainable progress,” said Hemantha Wijesinghe, Chief Technology Officer at Al Salam Bank. “This is about creating a stronger foundation for the future, not simply responding to short-term trends.” The bank worked closely with LTIMindtree, Temenos’ preferred partner in the region. “LTIMindtree delivered the project with professionalism and care. We had confidence in them from the start, and they validated that confidence throughout,” Sophoklis said. “For this transformation, tight collaboration was essential,” said Hemal Jayasinghe, Chief Business Officer, at LTIMindtree. “Bank of Beirut UK, Temenos, and our delivery team worked as one from day one – aligning on priorities, managing the regulatory environment, and solving challenges together.” ITSS provides high-quality services for banks with Temenos Transact in parts of Africa, Middle East, Asia and Latin America. Learn more about ITSS Woman on phone leaning against wall Temenos Wealth Management A single platform of independent capabilities unifying digital, portfolio management, data, and core for wealth and private banking. Explore our solution Woman writing on clipboard at desk Data Hub Transform banking with real-time data, AI acceleration, and seamless integration. Explore our solution ITSS provides high-quality services for banks with Temenos Transact in parts of Africa, Middle East, Asia and Latin America. Learn more about ITSS Woman on phone leaning against wall Banking solutions for all segments Empowering banks across segments with scalable, innovative, and efficient solutions. Explore our segments Woman writing on clipboard at desk Customer Success Stories Real stories of transformation with Temenos solutions. Read more success stories Woman on phone leaning against wall Explore our segments Woman writing on clipboard at desk Customer Success Stories Real stories of transformation with Temenos solutions. Read more success stories Core Banking Consistently deliver innovative, modular and comprehensive core banking. Explore our solution Team sitting at desk behind glass wall Financial Crime Mitigation A single product family for fast compliance, protection and time to value. Explore our solution This transformation was driven by a clear strategic intent: to remove structural technology constraints and enable the bank to grow more effectively, integrate acquisitions with greater precision, and respond more efficiently to evolving customer and market needs. From operational automation to the integration of acquired institutions, Al Salam Bank has delivered a transformation that has been both strategic and disciplined, enabled by Temenos and driven by clear business priorities. The focus has not only been on what was implemented, but on how it was executed, with strong governance, controlled delivery, and clear alignment to long-term strategic priorities. Removing Limits Before the transformation, Al Salam Bank was operating within a more complex technology environment, characterized by siloed systems, slower project delivery, and limited integration pathways. “Innovation was being constrained by the structure of the legacy environment,” said Ahmed Buqais, Deputy Chief Technology Officer at Al Salam Bank. “It was becoming increasingly difficult to move at the speed the business and our customers required.” In 2021/22, the Bank completed its first major upgrade of Temenos Core. This foundational shift paved the way for the next phase of the Bank’s strategic growth, including the successful acquisition of Ithmaar Bank’s consumer banking business. The full migration was completed in just seven months. A second acquisition followed soon with former Kuwait Finance House Bahrain, where the full institution operation was migrated onto Temenos Core in only six months. Unlike many banks that merge systems or run parallel platforms, Al Salam opted for a clean transfer. “We made a conscious decision to move into one strategic core environment rather than carry forward unnecessary complexity,” said Hemantha. “That gave us a cleaner, more efficient, and more scalable operating model.” Close ties Temenos offered MIDBANK more than just software. Its local presence, proven track record in Egypt, and strong ecosystem of partners brought credibility and confidence to a high-stakes transformation. Banking solutions for all segments Empowering banks across segments with scalable, innovative, and efficient solutions. b Customer Success Stories Real stories of transformation with Temenos solutions. Read more success stories Real impact, right away The project went live in just over 12 months. And while formal ROI assessments are scheduled for the next phase, the immediate feedback has been clear – especially from frontline teams. “The trade finance team told us straight away – it’s more capable, more efficient,” Sophoklis shared. “They can process faster and with more confidence.” Operationally, the system has already unlocked key improvements: Dramatically expanded management information (MI) and reporting capabilities Significantly improved data visibility across operations “The data visibility is miles ahead of what we had before,” Sophoklis said. “The MI potential is limitless. Control and security have also improved, giving senior leadership greater confidence. “We feel more secure, knowing we’re operating on an up-to-date platform with proper controls,” added Sophoklis. A platform built for ambition The transformation is about more than modernization – it’s about enabling a different kind of bank. While 80–85% of the business today remains wholesale-focused, the target is to reach a 60/40 split between wholesale and retail/private banking. “We’re expanding our offering to the Lebanese diaspora – high-net-worth clients who want a secure, personalized service,” Sophoklis explained. “The new platform gives us the agility to grow without compromising our core.” The goal is clear: grow the customer base threefold within three to five years, starting from mid-2026. A true partnership and a path forward ITSS provides high-quality services for banks with Temenos Transact in parts of Africa, Middle East, Asia and Latin America. Learn more about ITSS Woman on phone leaning against wall Banking solutions for all segments Empowering banks across segments with scalable, innovative, and efficient solutions. Explore our segments Woman writing on clipboard at desk Customer Success Stories Real stories of transformation with Temenos solutions. Read more success stories Woman on phone leaning against wall Banking solutions for all segments Empowering banks across segments with scalable, innovative, and efficient solutions. Explore our segments Woman writing on clipboard at desk Customer Success Stories Real stories of transformation with Temenos solutions. Read more success stories Core Banking Consistently deliver innovative, modular and comprehensive core banking. Explore our solution Team sitting at desk behind glass wall Financial Crime Mitigation A single product family for fast compliance, protection and time to value. Explore our solution Woman on phone leaning against wall Banking solutions for all segments Empowering banks across segments with scalable, innovative, and efficient solutions. Read more about Google Cloud Woman writing on clipboard at desk Customer Success Stories Real stories of transformation with Temenos solutions. Read more success stories Woman on phone leaning against wall Banking solutions for all segments Empowering banks across segments with scalable, innovative, and efficient solutions. Explore our segments Woman writing on clipboard at desk Customer Success Stories Real stories of transformation with Temenos solutions. Read more success stories Woman on phone leaning against wall Banking solutions for all segments Empowering banks across segments with scalable, innovative, and efficient solutions. Explore our segments Woman writing on clipboard at desk Customer Success Stories Real stories of transformation with Temenos solutions. Read more success stories Woman on phone leaning against wall Core Banking Consistently deliver innovative, modular and comprehensive core banking. Explore our solution Team sitting at desk behind glass wall Financial Crime Mitigation A single product family for fast compliance, protection and time to value. Explore our solution Woman on phone leaning against wall Banking solutions for all segments Empowering banks across segments with scalable, innovative, and efficient solutions. Learn more about LTIMindtree Woman writing on clipboard at desk Customer Success Stories Real stories of transformation with Temenos solutions. Read more success stories A Bank on the Move Al Salam Bank is the largest bank in Bahrain, and its technology journey reflects a broader institutional transformation, shaped by strategic growth, operational discipline, and a clear ambition to remain future-ready. https://vimeo.com/1158984519/4d72d33443 SS For Sophoklis, the transformation is as much about partnership as it is about product. “Temenos didn’t just sell us software. They supported us through a complex journey – technically and strategically,” he said. Looking ahead, the bank plans to build on this foundation with greater automation, product innovation, and data-led insights. One area of potential evolution: regulatory reporting. With its modern platform live, a trusted partner ecosystem in place, and an ambitious strategy for expansion, Bank of Beirut UK is positioned to lead – efficiently, securely, and at scale. “This is just the beginning,” Sophoklis said. “We now have a foundation that supports where we’re going – not just where we’ve been.” We have proudly partnered with: LTI Mindtree logo Woman on phone leaning against wall Core Banking Consistently deliver innovative, modular and comprehensive core banking. Explore our solution Team sitting at desk behind glass wall Financial Crime Mitigation A single product family for fast compliance, protection and time to value. Explore our solution Driving Transformation Through Cloud-Native Banking and Scalable Innovation Google Cloud logo Read more about Google Cloud Keeping Customers Live During Migration A defining feature of Al Salam Bank’s transformational approach was its ability to execute major migrations while maintaining continuity of services for customers. The team built an internal orchestration platform called Oxygen, which acted as a live transaction bridge during critical cutovers. “Usually during a transformation, systems go down for long hours,” said Hemantha. “With Oxygen, we were able to maintain continuity and allow customers to continue transacting without any disruptions. This was significantly important in protecting both our service standards and customer trust.” Oxygen has since become a strategic internal capability, demonstrating the Bank’s ability to engineer complex transformation solutions in-house rather than relying solely on vendors. Built by the Bank, for the Bank A significant share of Al Salam Bank’s transformation was delivered through internal capability, reflecting the Bank’s long-term investment in technology talent, platform knowledge, and delivery ownership. “We have built strong in-house capability across architecture, testing, deployment, and service delivery,” said Mohammed Saleh, Head of IT Service Delivery. “From architecture to testing to deployment, we have built internal capability that gives us greater control, continuity and agility in how we deliver transformation.” That internal capability is not only about speed, but also about long-term sustainability and institutional knowledge. “Our team has developed deep Temenos expertise over time,” said Hemantha. “Many of them have been part of this journey for years. We have grown our people alongside the evolution of the platform.” This autonomy has led to measurable results: 85% of processes are now automated, a 10x increase in telecom throughput, a 6x increase in system capacity, and service uptime is now mostly at 99.9%. “We have eliminated all legacy systems in production,” said Hemantha. “It gives us simplicity, speed, and easier-to-manage operating environment.” The bank’s operations are now fully paperless, with onboarding and card issuance reduced from five days to five minutes. “And we’ve done it all while staying fully compliant and ISO-certified,” he further added. OneApp: A Fintech Marketplace In January 2025, Al Salam Bank launched OneApp, a digital financial marketplace offering everything from microfinance to investments and non-banking services. While operating under distinct platform identity, OneApp is fully integrated with Temenos Core. Built within Bahrain’s open banking infrastructure, OneApp connects banks across the Kingdom, offering a seamless and instant customer experience. “If someone needs financing, they apply in the app and receive funds instantly,” said Ahmed. “No paperwork, no employee intervention. And the financing is registered directly in Temenos.” Beyond customer experience, OneApp represents a scalable monetization model, positioning Al Salam Bank beyond traditional banking by enabling ecosystem partnerships, fee-based services, and platform-led growth without increasing operational complexity. In 2025, OneApp was recognized at Bahrain’s eGovernment Excellence Award for Best Digital Transformation, reflecting the platform’s measurable impact on financial inclusion, customer experience, and ecosystem collaboration. What’s Next: AI, Data, and Payment Modernization With its core now fully upgraded, Al Salam Bank is focused on data-driven banking, AI expansion, and payments modernization. The Bank has launched various AI initiatives, including: AI-powered chatbots for customer support Automated decisioning for onboarding and credit Predictive analytics for internal service desk queries Smart document routing and workflow optimisation Voice-driven banking pilots for accessibility “AI is not just an experiment, it’s a board-level priority,” said Hemantha. “It is embedded within our roadmap, ensuring that each initiative is aligned to business value and long-term strategic direction.” What makes these initiatives possible is the Bank’s data readiness.

Banco da Amazônia (BASA), a leading Brazilian development bank, selected Temenos to power its digital transformation and expand its reach across Brazil. Founded in 1942 and headquartered in Belém, BASA serves over 1 million customers through 120 branches. With a strong mandate to drive sustainable economic development in the Amazon region, the bank is evolving into a digitally scalable institution with national ambitions.

Expanding reach and improving efficiency through digital transformation

The bank is adopting Temenos Core, Digital and Payments solutions to modernize its retail, SME and wholesale banking operations, alongside the launch of a new digital super-app. This transformation is enabling BASA to scale nationally, improve operational efficiency and deliver inclusive financial services beyond its traditional footprint in northern Brazil.

Following a competitive evaluation process, BASA is replacing its legacy core systems with Temenos’ modern banking platform. This transformation supports the bank’s ambition to triple its microcredit portfolio, reduce reliance on government-subsidized credit, and diversify revenue streams through new digital products.

Temenos’ technology enables fully digital client onboarding and servicing, helping BASA reach underbanked and remote communities. Its agile platform also supports the rapid rollout of new offerings in retail investment, SME lending and personal credit, while enhancing support for Brazil’s instant payments ecosystem with 24/7 Pix transactions delivering improved speed, reliability and scalability.

Banco da Amazônia Accelerating a nationwide digital transformation with Temenos Belém, Brazil Banco da Amazônia (BASA), a leading Brazilian development bank, selected Temenos to power its digital transformation and expand its reach across Brazil. Founded in 1942 and headquartered in Belém, BASA serves over 1 million customers through 120 branches. With a strong mandate to drive sustainable economic development in the Amazon region, the bank is evolving into a digitally scalable institution with national ambitions. The bank is adopting Temenos Core, Digital and Payments solutions to modernize its retail, SME and wholesale banking operations, alongside the launch of a new digital super-app. This transformation is enabling BASA to scale nationally, improve operational efficiency and deliver inclusive financial services beyond its traditional footprint in northern Brazil. Following a competitive evaluation process, BASA is replacing its legacy core systems with Temenos’ modern banking platform. This transformation supports the bank’s ambition to triple its microcredit portfolio, reduce reliance on government-subsidized credit, and diversify revenue streams through new digital products. Temenos’ technology enables fully digital client onboarding and servicing, helping BASA reach underbanked and remote communities. Its agile platform also supports the rapid rollout of new offerings in retail investment, SME lending and personal credit, while enhancing support for Brazil’s instant payments ecosystem with 24/7 Pix transactions delivering improved speed, reliability and scalability. https://vimeo.com/1094014151/8b8361059c PLACEHOLDER https://vimeo.com/1124259931/df78107869 bank Pioneering Composable Digital Banking in Saudi Arabia Riyadh, Saudi Arabia Watch video Banco da amazonia logo BforBank’s journey with Temenos Core on Google Cloud and Temenos Payments Hub showcases how a forward-thinking digital bank can harness composable banking and cloud innovation to drive operational excellence, accelerate growth, and redefine customer empowerment in the financial sector. These strategic technology choices highlight BforBank’s unwavering commitment to leveraging leading-edge technology to deliver superior banking experiences and sustain long-term growth. There were vendors pitching very aggressively, but with no track record in our market. And you can’t risk that. For a massive project like this, you need someone you can trust.” – Amr El-Garhy, CEO & MD, MIDBANK Automating Payments for Enhanced Efficiency and Scalable Growth Temenos was attentive at the moments that really mattered.They brought in more resources when needed, stayed close to the project, and showed genuine commitment to our success.” – Amr El-Garhy, CEO & MD, MIDBANK Selecting Temenos Payments Hub was a natural progression for us. Its native automation and seamless integration with our Temenos core banking stack empower our teams to focus on innovation rather than manual processing. We’re confident this will help us deliver faster, more reliable payment services to our customers as we scale across new markets.” Pascale Monnerie, Head of Banking Platform at BforBank We’re seeing the benefits, and now we’re thinking about how to lead the next wave of innovation. Now is the time to push forward.” – Amr El-Garhy, CEO & MD, MIDBANK   We have proudly partnered with: The outcome of that exercise was the selection of Facilities Lending and Club Loan modules of Arrangement Architecture (AA), that are offered within Temenos Core. Temenos went on to lead the business requirements design phase, with Systems Arabia (formerly NDC) providing implementation support and integration expertise. Go-live was achieved in November 2024, with immediate results Recently, BforBank extended its partnership with Temenos by adopting the Temenos Payments Hub. This decision was driven by the desire to eliminate manual processes and accelerate straight-through processing (STP) across various asset classes. BforBank sought to leverage native automation capabilities within Temenos, rather than develop workflows internally – a strategy designed to protect the long-term viability and upgradability of its systems. By relying on proven, upgradable technology, the bank aimed to maximize the benefits of its existing Temenos core banking solution, improve return on investment, and reduce manual intervention in payments management and SEPA direct debit processing. ITSS provides high-quality services for banks with Temenos Transact in parts of Africa, Middle East, Asia and Latin America. Learn more about ITSS BforBank’s journey with Temenos Core on Google Cloud and Temenos Payments Hub showcases how a forward-thinking digital bank can harness composable banking and cloud innovation to drive operational excellence, accelerate growth, and redefine customer empowerment in the financial sector. These strategic technology choices highlight BforBank’s unwavering commitment to leveraging leading-edge technology to deliver superior banking experiences and sustain long-term growth. ITSS provides high-quality services for banks with Temenos Transact in parts of Africa, Middle East, Asia and Latin America. Learn more about ITSS We have proudly partnered with: ITSS provides high-quality services for banks with Temenos Transact in parts of Africa, Middle East, Asia and Latin America. Learn more about ITSS Woman on phone leaning against wall Banking solutions for all segments Empowering banks across segments with scalable, innovative, and efficient solutions. Explore our solutions Explore our solutions Hamilton Reserve Bank strives to create products tailored to meet the unique requirements of its global clients that value speed, safety, and privacy. Similarly, the bank aims to make every client interaction an easy, fast, secure, and frictionless experience — from new account onboarding 100% online to fast payments executed in seconds and 24/7 digital access allowing multiple signers and controls in omnibus accounts; all backed up with robust security, privacy, and top compliance measures. The bank chose Temenos for its highly reputable and dependable core banking system with exceptional transaction and real-time monitoring capabilities demanded by large global correspondent banks. “Our previous core banking tools had limited integration capabilities,” adds Akinnia Glasgow. “Key processes such as manual client onboarding could take 5 days for staff to approve account applications. As customer onboarding exploded with many new account applications waiting to be processed, we had to scale our global operations through a fresh approach. The flexible Temenos modules became our solution after we had rejected many others. We signed an 11-year agreement with Temenos as a key partner and devoted a US$30 million IT budget to build a large bank well positioned to serve a worldwide client base. We are very pleased and have not looked back since.” ITSS provides high-quality services for banks with Temenos Transact in parts of Africa, Middle East, Asia and Latin America. Learn more about ITSS Woman on phone leaning against wall Banking solutions for all segments Empowering banks across segments with scalable, innovative, and efficient solutions. Explore our solutions Woman on phone leaning against wall Banking solutions for all segments Empowering banks across segments with scalable, innovative, and efficient solutions. Explore our segments Core Banking Consistently deliver innovative, modular and comprehensive core banking. Explore our solution Woman writing on clipboard at desk Customer Success Stories Real stories of transformation with Temenos solutions. Read more success stories Woman on phone leaning against wall Team sitting at desk behind glass wall Financial Crime Mitigation A single product family for fast compliance, protection and time to value. Explore our solution Banking solutions for all segments Empowering banks across segments with scalable, innovative, and efficient solutions. Explore our segments Woman writing on clipboard at desk Customer Success Stories Real stories of transformation with Temenos solutions. Read more success stories Our payments business is not simple. We need a payment hub that can manage third-party flows, and Temenos Payments gave us the flexibility to build around that complexity.” Sophoklis Argyrou, CEO of Bank of Beirut UK. The bank worked closely with LTIMindtree, Temenos’ preferred partner in the region. “LTIMindtree delivered the project with professionalism and care. We had confidence in them from the start, and they validated that confidence throughout,” Sophoklis said. “For this transformation, tight collaboration was essential,” said Hemal Jayasinghe, Chief Business Officer, at LTIMindtree. “Bank of Beirut UK, Temenos, and our delivery team worked as one from day one – aligning on priorities, managing the regulatory environment, and solving challenges together.” ITSS provides high-quality services for banks with Temenos Transact in parts of Africa, Middle East, Asia and Latin America. Learn more about ITSS Woman on phone leaning against wall Temenos Wealth Management A single platform of independent capabilities unifying digital, portfolio management, data, and core for wealth and private banking. Explore our solution Woman writing on clipboard at desk Data Hub Transform banking with real-time data, AI acceleration, and seamless integration. Explore our solution ITSS provides high-quality services for banks with Temenos Transact in parts of Africa, Middle East, Asia and Latin America. Learn more about ITSS Woman on phone leaning against wall Banking solutions for all segments Empowering banks across segments with scalable, innovative, and efficient solutions. Explore our segments Woman writing on clipboard at desk Customer Success Stories Real stories of transformation with Temenos solutions. Read more success stories Woman on phone leaning against wall Explore our segments Woman writing on clipboard at desk Customer Success Stories Real stories of transformation with Temenos solutions. Read more success stories Core Banking Consistently deliver innovative, modular and comprehensive core banking. Explore our solution Team sitting at desk behind glass wall Financial Crime Mitigation A single product family for fast compliance, protection and time to value. Explore our solution Moving to Temenos on Google Cloud will empower BforBank with hyperscale agility, flexibility, and scalability, enabling it to accelerate the launch of innovative services, while significantly reducing operational costs. Transitioning from an on-premise implementation to a fully cloud-native, API-first architecture positions the bank to seize new growth opportunities and achieve greater efficiency at scale. BforBank’s vision is ambitious: it aims to reach three million customers by 2030 and expand its footprint beyond France into multiple international markets.  By harnessing its digital-first strategy and advanced technology stack, the bank is poised to transform its business model and deliver exceptional customer experiences across borders. Close ties Temenos offered MIDBANK more than just software. Its local presence, proven track record in Egypt, and strong ecosystem of partners brought credibility and confidence to a high-stakes transformation. Banking solutions for all segments Empowering banks across segments with scalable, innovative, and efficient solutions. b Customer Success Stories Real stories of transformation with Temenos solutions. Read more success stories Real impact, right away The project went live in just over 12 months. And while formal ROI assessments are scheduled for the next phase, the immediate feedback has been clear – especially from frontline teams. “The trade finance team told us straight away – it’s more capable, more efficient,” Sophoklis shared. “They can process faster and with more confidence.” Operationally, the system has already unlocked key improvements: Dramatically expanded management information (MI) and reporting capabilities Significantly improved data visibility across operations “The data visibility is miles ahead of what we had before,” Sophoklis said. “The MI potential is limitless. Control and security have also improved, giving senior leadership greater confidence. “We feel more secure, knowing we’re operating on an up-to-date platform with proper controls,” added Sophoklis. A platform built for ambition The transformation is about more than modernization – it’s about enabling a different kind of bank. While 80–85% of the business today remains wholesale-focused, the target is to reach a 60/40 split between wholesale and retail/private banking. “We’re expanding our offering to the Lebanese diaspora – high-net-worth clients who want a secure, personalized service,” Sophoklis explained. “The new platform gives us the agility to grow without compromising our core.” The goal is clear: grow the customer base threefold within three to five years, starting from mid-2026. A true partnership and a path forward ITSS provides high-quality services for banks with Temenos Transact in parts of Africa, Middle East, Asia and Latin America. Learn more about ITSS Woman on phone leaning against wall Banking solutions for all segments Empowering banks across segments with scalable, innovative, and efficient solutions. Explore our segments Woman writing on clipboard at desk Customer Success Stories Real stories of transformation with Temenos solutions. Read more success stories Woman on phone leaning against wall Banking solutions for all segments Empowering banks across segments with scalable, innovative, and efficient solutions. Explore our segments Woman writing on clipboard at desk Customer Success Stories Real stories of transformation with Temenos solutions. Read more success stories Core Banking Consistently deliver innovative, modular and comprehensive core banking. Explore our solution Team sitting at desk behind glass wall Financial Crime Mitigation A single product family for fast compliance, protection and time to value. Explore our solution Woman on phone leaning against wall Banking solutions for all segments Empowering banks across segments with scalable, innovative, and efficient solutions. Read more about Google Cloud Woman writing on clipboard at desk Customer Success Stories Real stories of transformation with Temenos solutions. Read more success stories Woman on phone leaning against wall Banking solutions for all segments Empowering banks across segments with scalable, innovative, and efficient solutions. Explore our segments Woman writing on clipboard at desk Customer Success Stories Real stories of transformation with Temenos solutions. Read more success stories Woman on phone leaning against wall Banking solutions for all segments Empowering banks across segments with scalable, innovative, and efficient solutions. Explore our segments Woman writing on clipboard at desk Customer Success Stories Real stories of transformation with Temenos solutions. Read more success stories Woman on phone leaning against wall Core Banking Consistently deliver innovative, modular and comprehensive core banking. Explore our solution Team sitting at desk behind glass wall Financial Crime Mitigation A single product family for fast compliance, protection and time to value. Explore our solution Woman on phone leaning against wall Banking solutions for all segments Empowering banks across segments with scalable, innovative, and efficient solutions. Learn more about LTIMindtree Woman writing on clipboard at desk Customer Success Stories Real stories of transformation with Temenos solutions. Read more success stories We’re investing in cutting-edge technology to build a more efficient, diversified and sustainable bank. Temenos’ proven platform and global expertise will help us to expand our services at a lower cost, bringing inclusive digital services to consumers and small businesses across Brazil.” Luiz Lessa, CEO of Banco da Amazônia https://vimeo.com/1158984519/4d72d33443 SS For Sophoklis, the transformation is as much about partnership as it is about product. “Temenos didn’t just sell us software. They supported us through a complex journey – technically and strategically,” he said. Looking ahead, the bank plans to build on this foundation with greater automation, product innovation, and data-led insights. One area of potential evolution: regulatory reporting. With its modern platform live, a trusted partner ecosystem in place, and an ambitious strategy for expansion, Bank of Beirut UK is positioned to lead – efficiently, securely, and at scale. “This is just the beginning,” Sophoklis said. “We now have a foundation that supports where we’re going – not just where we’ve been.” We have proudly partnered with: LTI Mindtree logo Woman on phone leaning against wall Core Banking Consistently deliver innovative, modular and comprehensive core banking. Explore our solution Team sitting at desk behind glass wall Financial Crime Mitigation A single product family for fast compliance, protection and time to value. Explore our solution Driving Transformation Through Cloud-Native Banking and Scalable Innovation Google Cloud logo Read more about Google Cloud Google Cloud logo Expanding reach and improving efficiency through digital transformation Woman on phone leaning against wall Core Banking Consistently deliver innovative, modular and comprehensive core banking. Explore our solution Team sitting at desk behind glass wall Financial Crime Mitigation A single product family for fast compliance, protection and time to value. Explore our solution

BforBank is the Crédit Agricole Group’s online bank. Founded in 2009, it operates in France and Germany and supports Crédit Agricole’s broader European digital banking strategy.

BforBank provides digital banking services through its mobile platform, offering everyday banking products, savings accounts, and 24/7 customer support. Its account offering includes the BforBASIC card and the BforZEN card, along with regulated savings products such as Livret A, LDDS, life insurance, etc. BforBank also offers consumer loans.

The bank continues to expand its product portfolio as part of its long-term growth plans. BforBank is labeled Digital Responsible Level 2.

Driving Transformation Through Cloud-Native Banking and Scalable Innovation

At the heart of BforBank’s operations is Temenos core banking software, which has supported the bank’s back-office functions since the very beginning. As the banking industry evolved toward greater collaboration and digital agility, BforBank recognized the need to challenge its initial technology choices. BforBank undertook an extensive assessment, exploring multiple software providers using proof of concept trials on Google Cloud. After thorough evaluation, Temenos was chosen for its ongoing commitment to building an open and secure cloud banking platform that enables banks to efficiently assemble and deliver services at scale.

Moving to Temenos on Google Cloud will empower BforBank with hyperscale agility, flexibility, and scalability, enabling it to accelerate the launch of innovative services, while significantly reducing operational costs. Transitioning from an on-premise implementation to a fully cloud-native, API-first architecture positions the bank to seize new growth opportunities and achieve greater efficiency at scale.

BforBank’s vision is ambitious: it aims to reach three million customers by 2030 and expand its footprint beyond France into multiple international markets.  By harnessing its digital-first strategy and advanced technology stack, the bank is poised to transform its business model and deliver exceptional customer experiences across borders.

Automating Payments for Enhanced Efficiency and Scalable Growth

Recently, BforBank extended its partnership with Temenos by adopting the Temenos Payments Hub. This decision was driven by the desire to eliminate manual processes and accelerate straight-through processing (STP) across various asset classes. BforBank sought to leverage native automation capabilities within Temenos, rather than develop workflows internally – a strategy designed to protect the long-term viability and upgradability of its systems.

By relying on proven, upgradable technology, the bank aimed to maximize the benefits of its existing Temenos core banking solution, improve return on investment, and reduce manual intervention in payments management and SEPA direct debit processing.

BforBank’s journey with Temenos Core on Google Cloud and Temenos Payments Hub showcases how a forward-thinking digital bank can harness composable banking and cloud innovation to drive operational excellence, accelerate growth, and redefine customer empowerment in the financial sector. These strategic technology choices highlight BforBank’s unwavering commitment to leveraging leading-edge technology to deliver superior banking experiences and sustain long-term growth.

BforBank Cloud Migration and Payment Modernization in Digital Banking Paris, France At a Glance • Migrating core banking infrastructure to a cloud-native, API-first architecture on Google Cloud • Enabled faster launch of innovative digital banking services while reducing operational costs • Adopted Temenos Payments Hub to automate payment workflows and reduce manual processing • Aims at Improving straight-through processing (STP) across SEPA direct debit and payments management • Enhancing scalability to support international expansion BforBank is the Crédit Agricole Group’s online bank. Founded in 2009, it operates in France and Germany and supports Crédit Agricole’s broader European digital banking strategy. BforBank provides digital banking services through its mobile platform, offering everyday banking products, savings accounts, and 24/7 customer support. Its account offering includes the BforBASIC card and the BforZEN card, along with regulated savings products such as Livret A, LDDS, life insurance, etc. BforBank also offers consumer loans. The bank continues to expand its product portfolio as part of its long-term growth plans. BforBank is labeled Digital Responsible Level 2. https://vimeo.com/1094014151/8b8361059c PLACEHOLDER https://vimeo.com/1124259931/df78107869 bank Pioneering Composable Digital Banking in Saudi Arabia Riyadh, Saudi Arabia Watch video BFor Bank Logo The banking world is changing fast. After years of successful operations and ahead of new strategic initiatives, we wanted to challenge our initial choices. We initiated a complex process and tested several software vendors with proof of concept on Google Cloud. Temenos was just the obvious choice, having invested relentlessly during the past years to deliver the most open and secure cloud banking platform for composing and deploying banking services at scale.” Pascal Luigi, Deputy CEO of BforBank There were vendors pitching very aggressively, but with no track record in our market. And you can’t risk that. For a massive project like this, you need someone you can trust.” – Amr El-Garhy, CEO & MD, MIDBANK Automating Payments for Enhanced Efficiency and Scalable Growth Temenos was attentive at the moments that really mattered.They brought in more resources when needed, stayed close to the project, and showed genuine commitment to our success.” – Amr El-Garhy, CEO & MD, MIDBANK Selecting Temenos Payments Hub was a natural progression for us. Its native automation and seamless integration with our Temenos core banking stack empower our teams to focus on innovation rather than manual processing. We’re confident this will help us deliver faster, more reliable payment services to our customers as we scale across new markets.” Pascale Monnerie, Head of Banking Platform at BforBank We’re seeing the benefits, and now we’re thinking about how to lead the next wave of innovation. Now is the time to push forward.” – Amr El-Garhy, CEO & MD, MIDBANK   We have proudly partnered with: The outcome of that exercise was the selection of Facilities Lending and Club Loan modules of Arrangement Architecture (AA), that are offered within Temenos Core. Temenos went on to lead the business requirements design phase, with Systems Arabia (formerly NDC) providing implementation support and integration expertise. Go-live was achieved in November 2024, with immediate results Recently, BforBank extended its partnership with Temenos by adopting the Temenos Payments Hub. This decision was driven by the desire to eliminate manual processes and accelerate straight-through processing (STP) across various asset classes. BforBank sought to leverage native automation capabilities within Temenos, rather than develop workflows internally – a strategy designed to protect the long-term viability and upgradability of its systems. By relying on proven, upgradable technology, the bank aimed to maximize the benefits of its existing Temenos core banking solution, improve return on investment, and reduce manual intervention in payments management and SEPA direct debit processing. ITSS provides high-quality services for banks with Temenos Transact in parts of Africa, Middle East, Asia and Latin America. Learn more about ITSS BforBank’s journey with Temenos Core on Google Cloud and Temenos Payments Hub showcases how a forward-thinking digital bank can harness composable banking and cloud innovation to drive operational excellence, accelerate growth, and redefine customer empowerment in the financial sector. These strategic technology choices highlight BforBank’s unwavering commitment to leveraging leading-edge technology to deliver superior banking experiences and sustain long-term growth. ITSS provides high-quality services for banks with Temenos Transact in parts of Africa, Middle East, Asia and Latin America. Learn more about ITSS We have proudly partnered with: ITSS provides high-quality services for banks with Temenos Transact in parts of Africa, Middle East, Asia and Latin America. Learn more about ITSS Woman on phone leaning against wall Banking solutions for all segments Empowering banks across segments with scalable, innovative, and efficient solutions. Explore our solutions Explore our solutions Hamilton Reserve Bank strives to create products tailored to meet the unique requirements of its global clients that value speed, safety, and privacy. Similarly, the bank aims to make every client interaction an easy, fast, secure, and frictionless experience — from new account onboarding 100% online to fast payments executed in seconds and 24/7 digital access allowing multiple signers and controls in omnibus accounts; all backed up with robust security, privacy, and top compliance measures. The bank chose Temenos for its highly reputable and dependable core banking system with exceptional transaction and real-time monitoring capabilities demanded by large global correspondent banks. “Our previous core banking tools had limited integration capabilities,” adds Akinnia Glasgow. “Key processes such as manual client onboarding could take 5 days for staff to approve account applications. As customer onboarding exploded with many new account applications waiting to be processed, we had to scale our global operations through a fresh approach. The flexible Temenos modules became our solution after we had rejected many others. We signed an 11-year agreement with Temenos as a key partner and devoted a US$30 million IT budget to build a large bank well positioned to serve a worldwide client base. We are very pleased and have not looked back since.” ITSS provides high-quality services for banks with Temenos Transact in parts of Africa, Middle East, Asia and Latin America. Learn more about ITSS Woman on phone leaning against wall Banking solutions for all segments Empowering banks across segments with scalable, innovative, and efficient solutions. Explore our solutions Woman on phone leaning against wall Banking solutions for all segments Empowering banks across segments with scalable, innovative, and efficient solutions. Explore our segments Measurable impact The results have been swift and significant. MIDBANK has the ability to work on reducing transaction processing times and annual saving in operational cost, and improving in customer satisfaction. Customers will benefit in the coming period from faster services, better product availability, and a more modern digital experience. It is an artistic expression of how digital transformation reshapes end users’ financial lives—through cutting-edge technological innovations, accelerated service delivery, and enhanced user experience. It reflects the dual mission of driving operational efficiency and reinforcing regulatory compliance, as pivotal forces for sustainable economic growth and inclusive development, in alignment with Egypt Vision 2030 and the Central Bank of Egypt. Internally, automation has decreased the reliance on manual operations, freeing staff to focus on higher-value tasks. “The capacity in the system is so strong and robust that it helps us resolve things much more quickly,” Amr said. Explore our segments Woman writing on clipboard at desk Customer Success Stories Real stories of transformation with Temenos solutions. Read more success stories Woman on phone leaning against wall Woman writing on clipboard at desk Customer Success Stories Real stories of transformation with Temenos solutions. Read more success stories Banking solutions for all segments Empowering banks across segments with scalable, innovative, and efficient solutions. Explore our segments Woman writing on clipboard at desk Customer Success Stories Real stories of transformation with Temenos solutions. Read more success stories Our payments business is not simple. We need a payment hub that can manage third-party flows, and Temenos Payments gave us the flexibility to build around that complexity.” Sophoklis Argyrou, CEO of Bank of Beirut UK. The bank worked closely with LTIMindtree, Temenos’ preferred partner in the region. “LTIMindtree delivered the project with professionalism and care. We had confidence in them from the start, and they validated that confidence throughout,” Sophoklis said. “For this transformation, tight collaboration was essential,” said Hemal Jayasinghe, Chief Business Officer, at LTIMindtree. “Bank of Beirut UK, Temenos, and our delivery team worked as one from day one – aligning on priorities, managing the regulatory environment, and solving challenges together.” ITSS provides high-quality services for banks with Temenos Transact in parts of Africa, Middle East, Asia and Latin America. Learn more about ITSS Woman on phone leaning against wall Temenos Wealth Management A single platform of independent capabilities unifying digital, portfolio management, data, and core for wealth and private banking. Explore our solution Woman writing on clipboard at desk Data Hub Transform banking with real-time data, AI acceleration, and seamless integration. Explore our solution ITSS provides high-quality services for banks with Temenos Transact in parts of Africa, Middle East, Asia and Latin America. Learn more about ITSS Woman on phone leaning against wall Banking solutions for all segments Empowering banks across segments with scalable, innovative, and efficient solutions. Explore our segments Woman writing on clipboard at desk Customer Success Stories Real stories of transformation with Temenos solutions. Read more success stories Woman on phone leaning against wall Explore our segments Woman writing on clipboard at desk Customer Success Stories Real stories of transformation with Temenos solutions. Read more success stories Core Banking Consistently deliver innovative, modular and comprehensive core banking. Explore our solution Team sitting at desk behind glass wall Financial Crime Mitigation A single product family for fast compliance, protection and time to value. Explore our solution Moving to Temenos on Google Cloud will empower BforBank with hyperscale agility, flexibility, and scalability, enabling it to accelerate the launch of innovative services, while significantly reducing operational costs. Transitioning from an on-premise implementation to a fully cloud-native, API-first architecture positions the bank to seize new growth opportunities and achieve greater efficiency at scale. BforBank’s vision is ambitious: it aims to reach three million customers by 2030 and expand its footprint beyond France into multiple international markets.  By harnessing its digital-first strategy and advanced technology stack, the bank is poised to transform its business model and deliver exceptional customer experiences across borders. Close ties Temenos offered MIDBANK more than just software. Its local presence, proven track record in Egypt, and strong ecosystem of partners brought credibility and confidence to a high-stakes transformation. Banking solutions for all segments Empowering banks across segments with scalable, innovative, and efficient solutions. b Customer Success Stories Real stories of transformation with Temenos solutions. Read more success stories Real impact, right away The project went live in just over 12 months. And while formal ROI assessments are scheduled for the next phase, the immediate feedback has been clear – especially from frontline teams. “The trade finance team told us straight away – it’s more capable, more efficient,” Sophoklis shared. “They can process faster and with more confidence.” Operationally, the system has already unlocked key improvements: Dramatically expanded management information (MI) and reporting capabilities Significantly improved data visibility across operations “The data visibility is miles ahead of what we had before,” Sophoklis said. “The MI potential is limitless. Control and security have also improved, giving senior leadership greater confidence. “We feel more secure, knowing we’re operating on an up-to-date platform with proper controls,” added Sophoklis. A platform built for ambition The transformation is about more than modernization – it’s about enabling a different kind of bank. While 80–85% of the business today remains wholesale-focused, the target is to reach a 60/40 split between wholesale and retail/private banking. “We’re expanding our offering to the Lebanese diaspora – high-net-worth clients who want a secure, personalized service,” Sophoklis explained. “The new platform gives us the agility to grow without compromising our core.” The goal is clear: grow the customer base threefold within three to five years, starting from mid-2026. A true partnership and a path forward ITSS provides high-quality services for banks with Temenos Transact in parts of Africa, Middle East, Asia and Latin America. Learn more about ITSS Woman on phone leaning against wall Banking solutions for all segments Empowering banks across segments with scalable, innovative, and efficient solutions. Explore our segments Woman writing on clipboard at desk Customer Success Stories Real stories of transformation with Temenos solutions. Read more success stories Woman on phone leaning against wall Banking solutions for all segments Empowering banks across segments with scalable, innovative, and efficient solutions. Explore our segments Woman writing on clipboard at desk Customer Success Stories Real stories of transformation with Temenos solutions. Read more success stories Core Banking Consistently deliver innovative, modular and comprehensive core banking. Explore our solution Team sitting at desk behind glass wall Financial Crime Mitigation A single product family for fast compliance, protection and time to value. Explore our solution Woman on phone leaning against wall Banking solutions for all segments Empowering banks across segments with scalable, innovative, and efficient solutions. Read more about Google Cloud Woman writing on clipboard at desk Customer Success Stories Real stories of transformation with Temenos solutions. Read more success stories Woman on phone leaning against wall Banking solutions for all segments Empowering banks across segments with scalable, innovative, and efficient solutions. Explore our segments Woman writing on clipboard at desk Customer Success Stories Real stories of transformation with Temenos solutions. Read more success stories Woman on phone leaning against wall Banking solutions for all segments Empowering banks across segments with scalable, innovative, and efficient solutions. Explore our segments Woman writing on clipboard at desk Customer Success Stories Real stories of transformation with Temenos solutions. Read more success stories Woman on phone leaning against wall Core Banking Consistently deliver innovative, modular and comprehensive core banking. Explore our solution Team sitting at desk behind glass wall Financial Crime Mitigation A single product family for fast compliance, protection and time to value. Explore our solution Woman on phone leaning against wall Banking solutions for all segments Empowering banks across segments with scalable, innovative, and efficient solutions. Learn more about LTIMindtree Woman writing on clipboard at desk Customer Success Stories Real stories of transformation with Temenos solutions. Read more success stories At the heart of BforBank’s operations is Temenos core banking software, which has supported the bank’s back-office functions since the very beginning. As the banking industry evolved toward greater collaboration and digital agility, BforBank recognized the need to challenge its initial technology choices. BforBank undertook an extensive assessment, exploring multiple software providers using proof of concept trials on Google Cloud. After thorough evaluation, Temenos was chosen for its ongoing commitment to building an open and secure cloud banking platform that enables banks to efficiently assemble and deliver services at scale. https://vimeo.com/1158984519/4d72d33443 SS For Sophoklis, the transformation is as much about partnership as it is about product. “Temenos didn’t just sell us software. They supported us through a complex journey – technically and strategically,” he said. Looking ahead, the bank plans to build on this foundation with greater automation, product innovation, and data-led insights. One area of potential evolution: regulatory reporting. With its modern platform live, a trusted partner ecosystem in place, and an ambitious strategy for expansion, Bank of Beirut UK is positioned to lead – efficiently, securely, and at scale. “This is just the beginning,” Sophoklis said. “We now have a foundation that supports where we’re going – not just where we’ve been.” We have proudly partnered with: LTI Mindtree logo Woman on phone leaning against wall Core Banking Consistently deliver innovative, modular and comprehensive core banking. Explore our solution Team sitting at desk behind glass wall Financial Crime Mitigation A single product family for fast compliance, protection and time to value. Explore our solution Driving Transformation Through Cloud-Native Banking and Scalable Innovation Google Cloud logo Read more about Google Cloud Google Cloud logo

Connecting continents through finance

Bank of Beirut UK is a specialist trade finance bank with a unique footprint. Based in London and regulated by the Bank of England, it plays a key role in connecting banking corridors between Europe, the Middle East, Asia, and Africa.

“Our core business is correspondent banking and trade finance,” said Sophoklis Argyrou, CEO of Bank of Beirut UK. “We act as a gateway for regional banks wanting to finance exports into Africa and the Middle East. Today, we work with over 300 banks across these corridors.”

While this wholesale network remains central, the bank also serves a specific and growing segment: the Lebanese diaspora – typically high-net-worth individuals in West Africa, MENA, and Lebanon. Sophoklis sees this group as a cornerstone of future growth.

Time for change

While the bank’s previous systems were functional, they lacked the capabilities to enable modernization at scale. Enhancements were costly, operational visibility was limited, and compliance demands were growing.

“We felt the systems no longer gave us what we needed – from performance to security to reporting,” Sophoklis explained. “And as we looked to expand, we needed a platform that could support that ambition.”

The bank launched a full replacement of its core and payments infrastructure, with four main strategic goals:

• Scale their trade finance business to strengthen their corporate banking proposition
• Enable growth in retail and private banking
• Improve operational efficiency and regulatory readiness
• Ensure long-term stability and control

Rigorous selection – independent and informed

Although the Temenos platform was already being evaluated by the parent group, the UK entity conducted its own due diligence.

The bank was particularly drawn to Temenos’ focus on banking.

“They are a specialist financial services core provider,” he noted. “Unlike other tech firms covering multiple sectors, Temenos is purely focused on banking. And their client base matched our profile; institutions facing similar regulatory and operational complexity.”

Technology that matches the mission

The solution includes Temenos Core, Temenos Trade Finance, and Temenos Payments to meet UK regulatory and data residency requirements.

This was not a standard plug-and-play implementation. As a correspondent bank, Bank of Beirut UK handles complex payment flows using SWIFT MT100, MT200, and MT700 series messages – capabilities that require robust configuration.

The bank worked closely with LTM, Temenos’ preferred partner in the region.

“LTM delivered the project with professionalism and care. We had confidence in them from the start, and they validated that confidence throughout,” Sophoklis said.

“For this transformation, tight collaboration was essential,” said Hemal Jayasinghe, Chief Business Officer, at LTM. “Bank of Beirut UK, Temenos, and our delivery team worked as one from day one – aligning on priorities, managing the regulatory environment, and solving challenges together.”

Real impact, right away

The project went live in just over 12 months. And while formal ROI assessments are scheduled for the next phase, the immediate feedback has been clear – especially from frontline teams.

“The trade finance team told us straight away – it’s more capable, more efficient,” Sophoklis shared. “They can process faster and with more confidence.”

Operationally, the system has already unlocked key improvements:

• Dramatically expanded management information (MI) and reporting capabilities
• Significantly improved data visibility across operations

“The data visibility is miles ahead of what we had before,” Sophoklis said. “The MI potential is limitless.

Control and security have also improved, giving senior leadership greater confidence. “We feel more secure, knowing we’re operating on an up-to-date platform with proper controls,” added Sophoklis.

A platform built for ambition

The transformation is about more than modernization – it’s about enabling a different kind of bank. While 80–85% of the business today remains wholesale-focused, the target is to reach a 60/40 split between wholesale and retail/private banking.

“We’re expanding our offering to the Lebanese diaspora – high-net-worth clients who want a secure, personalized service,” Sophoklis explained. “The new platform gives us the agility to grow without compromising our core.”

The goal is clear: grow the customer base threefold within three to five years, starting from mid-2026.

A true partnership and a path forward

For Sophoklis, the transformation is as much about partnership as it is about product.

“Temenos didn’t just sell us software. They supported us through a complex journey – technically and strategically,” he said.

Looking ahead, the bank plans to build on this foundation with greater automation, product innovation, and data-led insights. One area of potential evolution: regulatory reporting.

With its modern platform live, a trusted partner ecosystem in place, and an ambitious strategy for expansion, Bank of Beirut UK is positioned to lead – efficiently, securely, and at scale.

“This is just the beginning,” Sophoklis said. “We now have a foundation that supports where we’re going – not just where we’ve been.”

Bank of Beirut UK Building a Modern Core to Power Strategic Expansion London, United Kingdom At a Glance • Accelerates Corporate Banking growth with Temenos Core and Payments • Enables correspondent banking and supports complex SWIFT payment flows • Strategic shift to grow private and retail banking for the Lebanese diaspora • Threefold customer growth targeted within three to five years Connecting continents through finance https://vimeo.com/1094014151/8b8361059c PLACEHOLDER https://vimeo.com/1124259931/df78107869 bank Pioneering Composable Digital Banking in Saudi Arabia Riyadh, Saudi Arabia Watch video Bank of Beirut logo Time for change There were vendors pitching very aggressively, but with no track record in our market. And you can’t risk that. For a massive project like this, you need someone you can trust.” – Amr El-Garhy, CEO & MD, MIDBANK Rigorous selection – independent and informed Temenos was attentive at the moments that really mattered.They brought in more resources when needed, stayed close to the project, and showed genuine commitment to our success.” – Amr El-Garhy, CEO & MD, MIDBANK As a UK-regulated bank, we had to go through a separate vendor selection process. We even hired an external consultant to run it independently – and we still landed on Temenos.” Sophoklis Argyrou, CEO of Bank of Beirut UK. We’re seeing the benefits, and now we’re thinking about how to lead the next wave of innovation. Now is the time to push forward.” – Amr El-Garhy, CEO & MD, MIDBANK   Technology that matches the mission The outcome of that exercise was the selection of Facilities Lending and Club Loan modules of Arrangement Architecture (AA), that are offered within Temenos Core. Temenos went on to lead the business requirements design phase, with Systems Arabia (formerly NDC) providing implementation support and integration expertise. Go-live was achieved in November 2024, with immediate results Although the Temenos platform was already being evaluated by the parent group, the UK entity conducted its own due diligence. ITSS provides high-quality services for banks with Temenos Transact in parts of Africa, Middle East, Asia and Latin America. Learn more about ITSS The bank was particularly drawn to Temenos’ focus on banking. “They are a specialist financial services core provider,” he noted. “Unlike other tech firms covering multiple sectors, Temenos is purely focused on banking. And their client base matched our profile; institutions facing similar regulatory and operational complexity.” ITSS provides high-quality services for banks with Temenos Transact in parts of Africa, Middle East, Asia and Latin America. Learn more about ITSS The solution includes Temenos Core, Temenos Trade Finance, and Temenos Payments to meet UK regulatory and data residency requirements. This was not a standard plug-and-play implementation. As a correspondent bank, Bank of Beirut UK handles complex payment flows using SWIFT MT100, MT200, and MT700 series messages – capabilities that require robust configuration. ITSS provides high-quality services for banks with Temenos Transact in parts of Africa, Middle East, Asia and Latin America. Learn more about ITSS Woman on phone leaning against wall Banking solutions for all segments Empowering banks across segments with scalable, innovative, and efficient solutions. Explore our solutions Explore our solutions Hamilton Reserve Bank strives to create products tailored to meet the unique requirements of its global clients that value speed, safety, and privacy. Similarly, the bank aims to make every client interaction an easy, fast, secure, and frictionless experience — from new account onboarding 100% online to fast payments executed in seconds and 24/7 digital access allowing multiple signers and controls in omnibus accounts; all backed up with robust security, privacy, and top compliance measures. The bank chose Temenos for its highly reputable and dependable core banking system with exceptional transaction and real-time monitoring capabilities demanded by large global correspondent banks. “Our previous core banking tools had limited integration capabilities,” adds Akinnia Glasgow. “Key processes such as manual client onboarding could take 5 days for staff to approve account applications. As customer onboarding exploded with many new account applications waiting to be processed, we had to scale our global operations through a fresh approach. The flexible Temenos modules became our solution after we had rejected many others. We signed an 11-year agreement with Temenos as a key partner and devoted a US$30 million IT budget to build a large bank well positioned to serve a worldwide client base. We are very pleased and have not looked back since.” ITSS provides high-quality services for banks with Temenos Transact in parts of Africa, Middle East, Asia and Latin America. Learn more about ITSS Woman on phone leaning against wall Banking solutions for all segments Empowering banks across segments with scalable, innovative, and efficient solutions. Explore our solutions Woman on phone leaning against wall Banking solutions for all segments Empowering banks across segments with scalable, innovative, and efficient solutions. Explore our segments Measurable impact The results have been swift and significant. MIDBANK has the ability to work on reducing transaction processing times and annual saving in operational cost, and improving in customer satisfaction. Customers will benefit in the coming period from faster services, better product availability, and a more modern digital experience. It is an artistic expression of how digital transformation reshapes end users’ financial lives—through cutting-edge technological innovations, accelerated service delivery, and enhanced user experience. It reflects the dual mission of driving operational efficiency and reinforcing regulatory compliance, as pivotal forces for sustainable economic growth and inclusive development, in alignment with Egypt Vision 2030 and the Central Bank of Egypt. Internally, automation has decreased the reliance on manual operations, freeing staff to focus on higher-value tasks. “The capacity in the system is so strong and robust that it helps us resolve things much more quickly,” Amr said. Explore our segments Woman writing on clipboard at desk Customer Success Stories Real stories of transformation with Temenos solutions. Read more success stories Woman on phone leaning against wall Woman writing on clipboard at desk Customer Success Stories Real stories of transformation with Temenos solutions. Read more success stories Banking solutions for all segments Empowering banks across segments with scalable, innovative, and efficient solutions. Explore our segments Woman writing on clipboard at desk Customer Success Stories Real stories of transformation with Temenos solutions. Read more success stories Our payments business is not simple. We need a payment hub that can manage third-party flows, and Temenos Payments gave us the flexibility to build around that complexity.” Sophoklis Argyrou, CEO of Bank of Beirut UK. The bank worked closely with LTM, Temenos’ preferred partner in the region. “LTM delivered the project with professionalism and care. We had confidence in them from the start, and they validated that confidence throughout,” Sophoklis said. “For this transformation, tight collaboration was essential,” said Hemal Jayasinghe, Chief Business Officer, at LTM. “Bank of Beirut UK, Temenos, and our delivery team worked as one from day one – aligning on priorities, managing the regulatory environment, and solving challenges together.” ITSS provides high-quality services for banks with Temenos Transact in parts of Africa, Middle East, Asia and Latin America. Learn more about ITSS Woman on phone leaning against wall Temenos Wealth Management A single platform of independent capabilities unifying digital, portfolio management, data, and core for wealth and private banking. Explore our solution Woman writing on clipboard at desk Data Hub Transform banking with real-time data, AI acceleration, and seamless integration. Explore our solution ITSS provides high-quality services for banks with Temenos Transact in parts of Africa, Middle East, Asia and Latin America. Learn more about ITSS Woman on phone leaning against wall Banking solutions for all segments Empowering banks across segments with scalable, innovative, and efficient solutions. Explore our segments Woman writing on clipboard at desk Customer Success Stories Real stories of transformation with Temenos solutions. Read more success stories Woman on phone leaning against wall Explore our segments Woman writing on clipboard at desk Customer Success Stories Real stories of transformation with Temenos solutions. Read more success stories Banking solutions for all segments Empowering banks across segments with scalable, innovative, and efficient solutions. Explore our segments Woman writing on clipboard at desk Customer Success Stories Real stories of transformation with Temenos solutions. Read more success stories While the bank’s previous systems were functional, they lacked the capabilities to enable modernization at scale. Enhancements were costly, operational visibility was limited, and compliance demands were growing. “We felt the systems no longer gave us what we needed – from performance to security to reporting,” Sophoklis explained. “And as we looked to expand, we needed a platform that could support that ambition.” The bank launched a full replacement of its core and payments infrastructure, with four main strategic goals: Scale their trade finance business to strengthen their corporate banking proposition Enable growth in retail and private banking Improve operational efficiency and regulatory readiness Ensure long-term stability and control Close ties Temenos offered MIDBANK more than just software. Its local presence, proven track record in Egypt, and strong ecosystem of partners brought credibility and confidence to a high-stakes transformation. Banking solutions for all segments Empowering banks across segments with scalable, innovative, and efficient solutions. b Customer Success Stories Real stories of transformation with Temenos solutions. Read more success stories Real impact, right away The project went live in just over 12 months. And while formal ROI assessments are scheduled for the next phase, the immediate feedback has been clear – especially from frontline teams. “The trade finance team told us straight away – it’s more capable, more efficient,” Sophoklis shared. “They can process faster and with more confidence.” Operationally, the system has already unlocked key improvements: Dramatically expanded management information (MI) and reporting capabilities Significantly improved data visibility across operations “The data visibility is miles ahead of what we had before,” Sophoklis said. “The MI potential is limitless. Control and security have also improved, giving senior leadership greater confidence. “We feel more secure, knowing we’re operating on an up-to-date platform with proper controls,” added Sophoklis. A platform built for ambition The transformation is about more than modernization – it’s about enabling a different kind of bank. While 80–85% of the business today remains wholesale-focused, the target is to reach a 60/40 split between wholesale and retail/private banking. “We’re expanding our offering to the Lebanese diaspora – high-net-worth clients who want a secure, personalized service,” Sophoklis explained. “The new platform gives us the agility to grow without compromising our core.” The goal is clear: grow the customer base threefold within three to five years, starting from mid-2026. A true partnership and a path forward ITSS provides high-quality services for banks with Temenos Transact in parts of Africa, Middle East, Asia and Latin America. Learn more about ITSS Woman on phone leaning against wall Banking solutions for all segments Empowering banks across segments with scalable, innovative, and efficient solutions. Explore our segments Woman writing on clipboard at desk Customer Success Stories Real stories of transformation with Temenos solutions. Read more success stories Woman on phone leaning against wall Banking solutions for all segments Empowering banks across segments with scalable, innovative, and efficient solutions. Explore our segments Woman writing on clipboard at desk Customer Success Stories Real stories of transformation with Temenos solutions. Read more success stories Banking solutions for all segments Empowering banks across segments with scalable, innovative, and efficient solutions. Explore our segments Woman writing on clipboard at desk Customer Success Stories Real stories of transformation with Temenos solutions. Read more success stories Woman on phone leaning against wall Banking solutions for all segments Empowering banks across segments with scalable, innovative, and efficient solutions. Explore our segments Woman writing on clipboard at desk Customer Success Stories Real stories of transformation with Temenos solutions. Read more success stories Woman on phone leaning against wall Banking solutions for all segments Empowering banks across segments with scalable, innovative, and efficient solutions. Explore our segments Woman writing on clipboard at desk Customer Success Stories Real stories of transformation with Temenos solutions. Read more success stories Woman on phone leaning against wall Banking solutions for all segments Empowering banks across segments with scalable, innovative, and efficient solutions. Explore our segments Woman writing on clipboard at desk Customer Success Stories Real stories of transformation with Temenos solutions. Read more success stories Woman on phone leaning against wall Core Banking Consistently deliver innovative, modular and comprehensive core banking. Explore our solution Team sitting at desk behind glass wall Financial Crime Mitigation A single product family for fast compliance, protection and time to value. Explore our solution Woman on phone leaning against wall Banking solutions for all segments Empowering banks across segments with scalable, innovative, and efficient solutions. Learn more about LTM Woman writing on clipboard at desk Customer Success Stories Real stories of transformation with Temenos solutions. Read more success stories Bank of Beirut UK is a specialist trade finance bank with a unique footprint. Based in London and regulated by the Bank of England, it plays a key role in connecting banking corridors between Europe, the Middle East, Asia, and Africa. “Our core business is correspondent banking and trade finance,” said Sophoklis Argyrou, CEO of Bank of Beirut UK. “We act as a gateway for regional banks wanting to finance exports into Africa and the Middle East. Today, we work with over 300 banks across these corridors.” While this wholesale network remains central, the bank also serves a specific and growing segment: the Lebanese diaspora – typically high-net-worth individuals in West Africa, MENA, and Lebanon. Sophoklis sees this group as a cornerstone of future growth. https://vimeo.com/1158984519/4d72d33443 SS For Sophoklis, the transformation is as much about partnership as it is about product. “Temenos didn’t just sell us software. They supported us through a complex journey – technically and strategically,” he said. Looking ahead, the bank plans to build on this foundation with greater automation, product innovation, and data-led insights. One area of potential evolution: regulatory reporting. With its modern platform live, a trusted partner ecosystem in place, and an ambitious strategy for expansion, Bank of Beirut UK is positioned to lead – efficiently, securely, and at scale. “This is just the beginning,” Sophoklis said. “We now have a foundation that supports where we’re going – not just where we’ve been.” We have proudly partnered with: LTM logo Woman on phone leaning against wall Core Banking Consistently deliver innovative, modular and comprehensive core banking. Explore our solution Team sitting at desk behind glass wall Financial Crime Mitigation A single product family for fast compliance, protection and time to value. Explore our solution