Pakistan’s Largest Bank transforms its banking services
Karachi, Pakistan
Pakistan’s Largest Bank, HBL, select the Temenos core banking platform to provide domestic and international operations with a cutting-edge banking experience. The Temenos implementation will include a full suite of client-friendly products and services that will provide end-to-end, technologically advanced solutions to both HBL’s conventional and Islamic banking clients.
HBL will onboard over 25 million of the Bank’s clients onto Temenos open platform for composable banking. Fast onboarding and quicker transaction processing will provide a more seamless client experience, enabling HBL to increase its digital footprint across Pakistan and internationally.
The open technology platform provided by Temenos is flexible, global-ready and has the breadth of banking services to meet our clients’ fast-developing banking needs. This partnership contributes to our goal to become a ‘Technology company with a banking license”
Muhammad Aurangzeb, President & CEO at HBL
The new platform will accelerate the Bank’s services across all segments, markets, and channels and will also enhance adherence to local banking regulations and improve reporting standards for international markets in China, GCC, Europe, and SAARC countries.
At HBL, we are always looking at better ways to serve our clients. By adopting this leading platform, we will add to our capability to give clients an improved experience when using our services, now and for many years to come.”
Pakistan’s Largest Bank transforms its banking services
Karachi, Pakistan
At a Glance
2.5 million customers and 6.9 million accounts successfully migrated
Managed 2 releases a month
Shorter time-to-market to launch new products
Named again among America’s Best Banks by Forbes, Commerce Bank, top 50 US Bank, has been serving customers for over 150 years. With a long-term view and a focus on the customer, Commerce operates utilizes the “super community bank” model, which requires bringing together sophisticated banking products with high-touch, high-tech delivery to create and build deep relationships.
It means that Commerce Bank attempts to combine the back end of a large regional bank offering the products and services that you would expect with the front end of a community bank or a smaller bank with deep personal relationships, excellent customer service, bankers that are empowered to solve problems.
Like every bank, Commerce Bank was facing both external and internal challenges. Externally, it’s the explosion of digital solutions, and particularly the competition from fintechs, especially in the US facing shifting customer expectations. Internally, Commerce Bank is struggling with what is usually referred to as technical debt- managing those 30-plus-year-old systems and making the system do modern things.
Commerce Bank sought the next long-term strategic partner and a platform that shares the same vision of the future and had a common culture. The bank was seeking for a modern, integrated, extensible, highly configurable platform. And finally, the Commerce bank was considering cloud options in the long term and the economics and the flexibility would really help them drive value.
Commerce is focused on staying at the forefront of technology to ensure the best service to our customers. We recognize that a modern core banking platform is an accelerator for innovation and digital customer experiences. The Temenos platform will enable Commerce to deliver innovative solutions for our customers today and well into the future.”
David Roller, Chief Information Officer at Commerce Bank
Commerce chose Temenos as its strategic technology partner for its highly flexible, agile banking platform. Temenos’ modern platform increases operational efficiency and enhances Commerce’s ability to innovate and incorporate emerging technologies. The Temenos U.S. model bank approach helps Commerce to meet the unique business and regulatory needs of the market in an efficient and cost-effective way. This milestone completes its modernization project to move from its legacy systems for deposits to a modern, agile and open platform tailored for the US market.
In the quarter following the implementation, customer satisfaction and customer retention scores were either maintained or improved across all Commerce’s business segments. The great collaboration of Commerce and Temenos teams has enabled the migration of 2.5 million customersand 6.9 million accounts – spread across over 360 different product types. The bank was also able to do two releases a month and is working towards doing more. With Temenos open platform for composable banking Commerce is delighted to be able to grow and scale and shorten the time to market for new products. The super community model is a long-term strategy for Commerce coupled with big picture macro trends around digital, analytics, and automation on modern cloud architectures.
To deliver differentiated digital solutions to their customers, Commerce developed an enterprise digital strategy across their consumer wealth and commercial businesses. To connect customers to bankers Commerce launched during the pandemic, Commerce Bank Connect, based on the Temenos engage platform. It is a customized solution that allows customers to connect with a banker of their choice right from their smartphone.
Commerce helps high-net-worth individuals simplify their complex financial lives and by the end of 2022, Commerce will launch a Temenos-based private banking lending solution to keep ahead of the competition. Lastly, Commerce is modernizing its payments framework based on the Temenos payments engine, they aim to be an early adopter of the Instant Payment product introduced next year by the Federal Reserve Bank.
“Temenos has, as we’ve discovered the right technology, but also the US model bank has the regulatory support for us. We spent a lot of time with you working on it, and we believe it’s ready. But I’d also say that you have the people to deliver. So yes, we would recommend it.”
David Roller, Chief Information Officer at Commerce Bank
Pakistan’s Largest Bank transforms its banking services
Karachi, Pakistan
Trusted Novus Bank, the oldest established bank in Gibraltar, is envisioning to transform its banking services to keep pace with the rapidly evolving digital era, grow its database and improve digital customer experience. To bring this vision to life, Trusted Novus Bank’s legacy core and front office system will be replaced with Temenos core banking and Temenos digital banking on the Temenos Banking Cloud to ensure agility and flexibility of systems.
With the Temenos Banking Cloud, we can deliver personalized, real-time customer experiences on a scalable platform that will foster innovation and keep the bank at the forefront of technology, and at the same time be true to our vision and values.”
Christian Bjørløw, CEO at Trusted Novus Bank
Through Temenos Banking Cloud’s ability to self-provision banking services, a sandbox to create and test applications, and a marketplace of pre-integrated fintech solutions, Trusted Novus Bank will have the ability to now create personalized, real-time customer experiences for the everyday banking needs of its retail, corporate and private banking clients. Trusted Novus Bank expects this technology adaptation to allow employees to focus on value-adding, customer-facing activities and essentially meet its goal to grow its customer base over the short to medium-term.
Pakistan’s Largest Bank transforms its banking services
Karachi, Pakistan
At a Glance
Go-live in four months
Can onboard new payment providers in weeks
Can process thousands of payment requests per second
Processes over €1.2 billion in payments annually
Realizing a 50% growthin card transactions year-on-year
Achieving 100% growth in payments volumes year-on-year
Lithuanian fintech company FINCI was founded in 2019 with the mission of offering better payment solutions to SMEs, commercial organizations, and large corporates that have long been underserved by traditional banks. The company prides itself on its ability to deliver high levels of personalized service that goes beyond chatbots and automated help centers – for example, every client gets a dedicated account manager and ongoing support.
Today, FINCI serves customers in over 30 countries with a range of products, including business accounts that allow its clients to transact in multiple currencies from a single dashboard to avoid conversion fees, improve cash flow, and make global trade more efficient. It also offers a suite of fast and flexible payment services that are perfectly suited to complex and unconventional businesses. Innovation is a priority for the company: it was awarded the Fintech Innovator of the Year at the 2023 Lithuanian Fintech Awards for accelerating the use of blockchain technology to make cross-border payments faster. It has also developed an open API ecosystem where it joins with fintechs to develop exciting new products. Sustainability is also important to FINCI, which is why it has moved away from plastic cards and has joined Mastercard’s Priceless Planet Coalition.
Better by design
According to FINCI’s CEO Mihails Kuznecovs, traditional banks are failing tens of thousands of businesses. That’s because complex international organizations such as construction companies, flight operators, logistics firms, and software houses need more support than banks are prepared to give.
“Traditional banking relationships are mostly transactional – banks prioritize interest rates and revenue,” Mihails says. “Fintechs tend to be more focused on building products from the ground up to meet exact customer needs. However, many of today’s fintechs rely on technology alone. This also fails complex businesses. That’s why our approach is different. We want to deliver exceptional experiences for our clients, and that requires a human touch.”
This doesn’t mean FINCI shies away from technology. In fact, the opposite is true. Since day one, the company has leveraged best-of-breed solutions from Temenos that have enabled it to realize new efficiencies, lower its operating costs and thereby focus its efforts on delivering a high level of service to its clients.
Big picture thinking
Despite being a startup, FINCI was keen to build its business on a solution that could scale as it grew and support it in the long term. “You have to think big right from the start, otherwise you end up facing problems later on,” Mihails says. “For us, this meant choosing an industry-leading platform.”
Temenos was the obvious choice.“Several of us already had experience with Temenos solutions,” Mihails explains. “I started my career in banking 25 years ago with the DOS version of Temenos. I’ve seen its reputation grow as a reliable, sustainable, and scalable solution. So, the choice was inevitable; we couldn’t have chosen anything else to build our business on.”
Fast time to value
FINCI chose to adopt three key Temenos solutions: core, Temenos Payments Hub (TPH), and Financial Crime Mitigation (FCM). It worked with several implementation partners to ensure it could go to market quickly.
“Temenos has many partners situated across the world – and that’s a huge benefit,” Mihails says. “It means that there’s support capacity wherever and whenever we need it.” This approach has paid off.
It took us only four months from signing the contract to facilitating the first transaction in Temenos. That’s a pretty short time to market and was a real wow moment for us.”
– Mihails Kuznecovs, Chief Executive Officer at FINCI
Today, the cloud-based Temenos core `allows FINCI to easily integrate with new payment networks such as Ripple Payments. In fact, the company can onboard new payment providers in a matter of weeks, without a huge investment in internal IT staff.
“We can take new products and services to market faster,” Mihails says. “This gives us an edge over the competition.”
Security made simple
At the same time, the advanced security protocols delivered by Temenos FCM have enabled FINCI to identify potential sanctions and anti-money laundering breaches before a payment completes.
Temenos FCM’s integrated sanctions screening has made our life so much easier. It’s easy for our teams to adapt processes to local requirements. This was definitely another wow moment for us.”
– Mihails Kuznecovs, Chief Executive Officer at FINCI
With payments screening completed in just seconds, FINCI can offer the instant payment processing its clients are looking for. “We can process thousands of requests per second without any lag,” Mihails explains. “It’s completely reliable – I don’t recall a time when the system has been down.”
All this can be done while staying compliant. “Temenos Payments Hub supports new global and regional payment rails, including SEPA, SWIFT, and the TARGET2 ISO20022 standard, right out of the box,” Mihails explains.
A foundation for growth
FINCI’s rapid growth speaks for itself. The company started with zero customers in 2020 and now has thousands – many of which are large enterprises. “We’ve gone from processing hundreds of payments every day to hundreds of thousands,” Mihails says. “Today, we are processing over €1.2 billion annually. We have realized a 50% growth in card transactions every year and 100% growth in the volume of payments we are processing.”
Mihails says he owes this success to Temenos.
Temenos has allowed us to scale our business without sacrificing speed or reliability. We are growing with Temenos – it is such a valuable partner for us. We not only value the technology it provides, but also the team behind that technology and the community of partners, sponsors and banks it has created.”
– Mihails Kuznecovs, Chief Executive Officer at FINCI
Reflecting on its success to date, Mihails offers advice to other fintechs looking to hit the ground running in such a competitive industry: “Our success is a result of having a scalable solution that removes a lot of headaches for us,” he says. “With that in mind, I’d encourage any like-minded startup to think big instead of thinking local like so many do. As a first step, engage with the Temenos team. Once you start having the discussion, you’ll see the solution come to life and realize just how easily your problems can be solved.”
Embracing the future
This is just the start of FINCI’s journey with Temenos. Having recently extended its contract from three years to eight, the company is keen to embrace new functionalities and services.
“We’re excited to see what we can achieve with Temenos’ new AI capabilities,” Mihails says. “We’re also looking at integrating with crypto, blockchain, and investment product providers as we look to expand into new markets.”
Ultimately, we are operating in a market where technology is changing, consumer behavior is changing, and the behavior of fraudsters is changing. That means we must be agile and quick to adapt. That’s what our ongoing relationship with Temenos enables for us.”
– Mihails Kuznecovs, Chief Executive Officer at FINCI
Pakistan’s Largest Bank transforms its banking services
Karachi, Pakistan
At a Glance
• Number one ranked app for mobile banking functionality available in Ecuador
• 185% increase in user interactions with the mobile app since deployment of Temenos digital banking
• 312% rise in financial transactions completed on the mobile app in the last two years
• Winner at the ‘Financial Innovators of the Americas Awards 2021’ run by Fintech Americas
Innovation and solid, dependable service have earned Banco Bolivariano a position as a top-five bank in Ecuador, with 821,000 customers and USD 4 billion in assets under management. Founded in 1980, the bank initially focused on the corporate and SME sectors, but also now targets the high-net-worth market with retail banking products, including current and savings accounts, credit cards, and money transfers.
Placing digital transformation at the center of its growth strategy, Banco Bolivariano has developed many ingenious offerings. For example, the bank is the only one in Ecuador to offer customers the option to check their online account in seconds using a ‘quick view’ feature. Banco Bolivariano also builds partnerships with leading cloud providers to explore the use of API gateways for potential future Open Banking initiatives.
Ronald Romero Morán, Head of Digital Channels at Banco Bolivariano, explains: “As most Ecuadorian retail banks offer digital services, we use innovation to stand apart with a unique user experience. From using chatbots to adding fresh features to our online banking platform, we aim to make every digital interaction as quick, simple, and frictionless as possible, leaving our customers more time to focus on the things that matter most to them.”
Planning a more intuitive mobile banking experience
Within its digital channels, Banco Bolivariano identified room for improvement in its mobile banking app, known as 24móvil. Previously, the bank used an application from a local external vendor to run, but they needed a provider with a roadmap of innovative and world-class banking solutions. As a result, the app was falling behind the mobile services offered by competitors, and Banco Bolivariano goal is to become the best digital bank in Ecuador.
Gustavo Molina Flores, Chief of IT at Banco Bolivariano, comments: “We were using legacy solutions that needed almost constant updates and large amounts of time-consuming patching. Maintaining compatibility with new releases of mobile operating systems was also very difficult, and we did not have the tools to build and roll out new features quickly to meet evolving customer preferences.”
Setting its sights on delivering the best mobile banking app in Ecuador, Banco Bolivariano planned a new approach. The bank looked for a best-of-breed platform that would deliver leading-edge innovation capabilities, and enable its developers to enhance the user experience, adding features such as seamless onboarding, greater security, and more flexible payments services.
Deploying best-of-breed development tools in the cloud
To optimize its 24móvil app, Banco Bolivariano sought a partner with a proven track record helping major financial institutions to build first-class mobile banking services. A clear solution roadmap was essential, along with sophisticated development tools to improve time-to-market for new features. After assessing available options, Banco Bolivariano chose to deploy Temenos digital banking solution running on the Temenos banking cloud.
Temenos showcased real expertise and experience in digital banking, along with an excellent solution. The development framework in Temenos digital banking was especially impressive, allowing our teams to incorporate pre-built and optimized functionality into our app. Choosing the Temenos banking cloud aligned with our cloud strategy, and enabled us to switch off legacy infrastructure, reducing our costs.”
Ronald Romero Morán, Head of Digital Channels at Banco Bolivariano
Working with Temenos, Banco Bolivariano implemented the solution and recently completed an upgrade to the latest version, as Gustavo Molina Flores explains: “Although a complex process, integrating Temenos digital banking with our back-office and core banking environment was much easier than expected. Since then, the Temenos banking cloud has facilitated upgrades, keeping us up-to-date with new capabilities.”
Building a culture of innovation across the bank
Using Temenos digital banking, Banco Bolivariano developed and launched a range of more customer-centric mobile services. For example, the bank introduced faster and more user-friendly onboarding processes, cutting-edge biometric authentication options, and peer-to-peer payments. Where the bank’s previous mobile solutions stifled innovation, Temenos digital banking enables its developers to reduce time-to-market for new features.
One of the most impressive aspects of Temenos digital banking is the number of functionalities including the depth and breadth of these that are ready to deploy, from security to money transfer services. We can easily customize our mobile app, and create a simpler, more engaging user experience.
Also, high levels of performance and native integration with different operating systems remove many of our previous challenges.”
Kyra Arcia Marcano, Chief of Innovation and Marketing at Banco Bolivariano
The deployment of Temenos digital banking forms part of a much wider emphasis on innovation throughout Banco Bolivariano. Recently, the bank adopted agile project management practices to adapt quickly to changing market conditions and strengthen commercial performance. Banco Bolivariano feels confident that implementing the Temenos solution is supporting the progress of this wide-ranging cultural transformation.
Kyra Arcia Marcano adds: “Across the bank, we are taking steps to move faster and improve our service delivery. We have built a technology ecosystem that helps our development teams to design, test, and launch new products. With its extensive ready-made capabilities, Temenos plays a crucial role in enabling us to turn innovative plans into reality.”
Getting ahead of the competition
With the enhanced 24móvil app, Banco Bolivariano is differentiating itself from market rivals and winning more customers. Their last NPS score was 57 compared to an average of 49 from competitors. User feedback for the app has been highly positive, with an app rating of 4 out of 5 stars on Android and 3 out of 5 on iOS.
In the two years since the project launch, Banco Bolivariano has seen the average number of monthly users of the app rise by 127 percent, total user interactions with the app increase by 185 percent, and financial transactions completed through the app grow by 312 percent.
Today, we are joint-ranked as number one in Ecuador for mobile banking app functionality. With the upgrade of Temenos digital banking, we are confident that we will soon get a step ahead and position ourselves as the outright leader in the market. Before, we risked falling behind our competitors; now other banks look to Banco Bolivariano and try to replicate our approach.”
Ronald Romero Morán, Head of Digital Channels at Banco Bolivariano
Continuing a prize-winning partnership
The project with Temenos has earned Banco Bolivariano widespread praise from across the American financial services sector. Most notably, the bank recently won silver at the ‘Financial Innovators of the Americas Awards 2021’ run by Fintech Americas in the ‘Customer Experience (CX) & Engagement Innovation’ category. Building on this success, the bank is continuing to explore other use cases for Temenos digital banking.
We are now considering how to recreate our first-class mobile banking experience for our corporate clients. Thankfully, Temenos offers an excellent long-term roadmap that helps us to understand where the market is heading, and how we can harness new functionality to stay ahead. Whatever the future holds, we know Temenos will provide the expertise and solutions we need to innovate and succeed.”
Kyra Arcia Marcano, Chief of Innovation and Marketing at Banco Bolivariano
Pakistan’s Largest Bank transforms its banking services
Karachi, Pakistan
United Bank Limited (UBL) is one of the largest banks in Pakistan with 11 million customers. In Pakistan, UBL stands apart as a pioneer of ingenious, user-friendly digital banking products and services. In recent times, the rapidly-growing bank has launched the first digital Islamic bank accounts available in the country, along with a unique mobile payment app. The pioneer in digital banking, UBL is working with Temenos and Systems to further leverage the Temenos platform to provide an integrated, digital experience for all retail and corporate customers, covering the entire customer lifecycle from onboarding and origination to servicing.
UBL has gone live with Corporate Lending on Temenos digital banking platform as part of a comprehensive digital transformation of the bank’s retail, SME and corporate banking for domestic and international customers on the Temenos platform. Temenos Digital Banking is the leader in driving customer acquisition and digital banking engagement with its scalable platform, deep analytics, and AI scoring models. The platform enables banks to increase digital revenues and reduce customer onboarding time significantly. The go-live covers loan originations to five segments, including large conventional banking corporates and group companies, Islamic banking corporates, Agri enterprises, Financial Institutions and Small & Medium Enterprises.
We are delighted to go live with corporate lending on Temenos digital banking platform. The solution enables us to elevate the digital experience for corporate customers and achieve operational excellence, helping us to increase customer satisfaction and drive revenue growth. We look forward to building on this success and our close partnership with Temenos and NdcTech.”
Spokesperson at UBL
The Temenos Corporate Loan Origination solution, implemented with NdcTech, will help UBL to meet the growing demand for digital customer experiences and win business with corporate clients in a highly competitive lending market that has seen demand slowed by global economic conditions and rising interest rates. Temenos solution enables UBL to strengthen its position as a digital leader, delivering seamless online experiences across the entire customer lifecycle—from onboarding and origination to account management. With these banking capabilities integrated into Temenos digital banking platform, UBL can provide a smooth and seamless digital experience while enabling the bank’s corporate lending teams to access the right data at the right time to make quick, consistent and cost-effective credit decisions.
This partnership with Temenos and NdcTech is a great catalyst in our digital transformation journey. We are very excited to make this a part of our strategic objective of becoming more agile and tailor our platform to better serve the rapidly changing needs of our customers.”
Spokesperson at UBL
We partnered successfully with
Systems a wholly owned subsidiary of Systems Limited is one of the fastest-growing consulting companies enabling Banks and Financial Institutions to accelerate their mission-critical digital transformations.
Pakistan’s Largest Bank transforms its banking services
Karachi, Pakistan
A global leader in the trillion-dollar transactional banking space, Société Generale offers high-quality, integrated financial services to corporate and private clients. With new competitors emerging and client expectations becoming more demanding, the bank looked to reinforce its leading position with more innovative, agileofferings. Working with Temenos, Société Generale is deploying Temenos core banking and Temenos Payments to modernize its account management and payments capabilities in 13 countries across Europe and Asia. Once implemented, the cloud-native Temenos solutions will help the bank stay ahead of the curve, delivering differentiated services that chime with customer requirements. The unified platform will also reduce operational risk and improve efficiency, and ensure compliance with ISO 20022 payments messaging regulations.
Temenos is a proven solution that offers the functionality and agility to deliver a better banking experience to our customers, with the scalability and performance to support future growth. A big advantage of Temenos is the ability to operate a unified platform on-premise or on the cloud, providing services that can be easily integrated with our digital B2B Platform SG Markets.”
Philippe Morère, Global CIO and deputy COO at Societe Generale Global Business & Investor Solutions
Pakistan’s Largest Bank transforms its banking services
Karachi, Pakistan
To increase its market share, Bank of Khyber aims to offer differentiated, personalized Islamic, retail, small business, and corporate banking services. But with existing legacy systems limiting innovation, the bank launched a digital transformation program, deploying Temenos core banking, Temenos digital banking, Temenos Financial Crime Mitigation, and Temenos Analytics solutions. Working with Temenos business partner Systems, Bank of Khyber employed a hybrid implementation model. By combining on-site and remote engagements, the bank achieved a seamless move despite the disruption of the COVID-19 pandemic. The Temenos solutions will provide enhanced core, digital, fraud detection, and analytics capabilities, helping the bank launch new products rapidly, offer frictionless online experiences, and attain its long-term growth objectives.
Temenos has a global reputation for providing robust, innovative financial software solutions and has an extensive presence all over the world. This implementation will provide the leap forward we need to enhance our market share and deliver better services and products for our customers in the 21st century.”
Mr. Ihsan Ullah Ihsan, Managing Director at Bank of Khyber
We partnered successfully with
Systems Limited is a global technology public limited company founded in 1977 with the mission to offer holistic transformations to its clients.
Pakistan’s Largest Bank transforms its banking services
Karachi, Pakistan
One of the largest financial service providers in Morocco, Crédit du Maroc places innovation and digital transformation at the center of its growth strategy. To strengthen customer experiences and diversify its services, the bank will modernize its core and payments systems with Temenos core banking and Temenos Payments. Once implemented, the Temenos solutions will enable Crédit du Maroc to increase internal efficiency, launch new products faster, and offer customers frictionless, omnichannel access to accounts and cards. On the payments side, the solutions will allow Crédit du Maroc to manage rising transaction volumes, and adapt to new regulations and real-time payments schemes—helping it to win new clients and increase market share.
Temenos’ modern technology platform will not only help to drive incredible operational efficiency, but also enable the bank to accelerate time to market for new products. In a highly competitive market for financial services, Temenos gives us the edge and ensures we deliver the highest levels of customer satisfaction and attract new customers to drive growth.”
Pakistan’s Largest Bank transforms its banking services
Karachi, Pakistan
Chile’s third-largest bank, Banco de Crédito e Inversiones (BCI), is well-established on its home turf and is now looking further afield for new opportunities. One of its newest ventures is launching a new corporate bank in Lima, Peru, offering superb digital banking experiences. BCI will use the Temenos Model Bank approach to accelerate the launch, built on Temenos core banking, Temenos Payments, and digital front-office technology. The solution will support cross-border payments, and built-in automation will help the bank maximize back-office efficiency. With help from Temenos, BCI is taking the next step in its growth strategy to expand its corporate customer base fast.
We selected Temenos as our strategic technology partner to support us with our growing plan in Peru. Temenos’ advanced technology, scale and international expertise made them the ideal partner. We were also impressed with the company’s strong presence in Americas, as well as its ability to deliver fast implementations even in these times. BCI in Peru will benefit from embedded local best practices and we expect a smooth launch next year. By launching a new bank in Peru and using Temenos’ technology as our differentiator, we aspire to have a state-of-the-art bank for corporate banking in the region.”
Eduardo Nazal, Managing Director, International Strategy Development at BCI
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