Al Salam Bank’s Core Banking transformation was not a technology upgrade, but a strategic reset to enable scale, inorganic growth, cost discipline, and continuous innovation. By standardizing on a single, modern Temenos Core and eliminating legacy complexity, the bank created a platform that supports acquisitions, digital products, AI adoption, and regulatory resilience at speed and without disruption.

Together, these outcomes reflect Al Salam Bank’s shift from legacy-constrained operations to a more scalable, acquisition-ready, and innovation-enabled banking platform.

A Bank on the Move

Al Salam Bank is the largest bank in Bahrain, and its technology journey reflects a broader institutional transformation, shaped by strategic growth, operational discipline, and a clear ambition to remain future-ready.

This transformation was driven by a clear strategic intent: to remove structural technology constraints and enable the bank to grow more effectively, integrate acquisitions with greater precision, and respond more efficiently to evolving customer and market needs.

From operational automation to the integration of acquired institutions, Al Salam Bank has delivered a transformation that has been both strategic and disciplined, enabled by Temenos and driven by clear business priorities. The focus has not only been on what was implemented, but on how it was executed, with strong governance, controlled delivery, and clear alignment to long-term strategic priorities.

Removing Limits

Before the transformation, Al Salam Bank was operating within a more complex technology environment, characterized by siloed systems, slower project delivery, and limited integration pathways. “Innovation was being constrained by the structure of the legacy environment,” said Ahmed Buqais, Deputy Chief Technology Officer at Al Salam Bank. “It was becoming increasingly difficult to move at the speed the business and our customers required.”

In 2021/22, the Bank completed its first major upgrade of Temenos Core. This foundational shift paved the way for the next phase of the Bank’s strategic growth, including the successful acquisition of Ithmaar Bank’s consumer banking business. The full migration was completed in just seven months.

A second acquisition followed soon with former Kuwait Finance House Bahrain, where the full institution operation was migrated onto Temenos Core in only six months.

Unlike many banks that merge systems or run parallel platforms, Al Salam opted for a clean transfer. “We made a conscious decision to move into one strategic core environment rather than carry forward unnecessary complexity,” said Hemantha. “That gave us a cleaner, more efficient, and more scalable operating model.”

Core Banking – Upgraded and Future-Ready

In 2025, the Bank completed a second major upgrade of its Temenos Core environment, modernizing not just the software but the full infrastructure stack. The move included a transition to Temenos’ latest Java-based runtime (TAFJ), improving performance, enabling the rollout of the new Temenos browser interface, and preparing the bank for future growth.

To manage the complexity, the team invested heavily in quality assurance and testing. “We replaced hardware, restructured infrastructure, and ran more than 1,500 automated test cases to validate system performance,” Ahmed said. “That level of preparation gave us the confidence to go live without disruption, and we had zero post-upgrade issues.”

The program was delivered in collaboration with TTF and Al Salam Bank’s internal teams, combining specialist implementation support with strong in-house ownership throughout the process.

“We approached the upgrade with a clear focus on resilience, continuity, and long-term scalability,” said Hemantha Wijesinghe, Chief Technology Officer at Al Salam Bank. “The outcome has given us a stronger and more future-ready core environment.”

Keeping Customers Live During Migration

A defining feature of Al Salam Bank’s transformational approach was its ability to execute major migrations while maintaining continuity of services for customers. The team built an internal orchestration platform called Oxygen, which acted as a live transaction bridge during critical cutovers.

“Usually during a transformation, systems go down for long hours,” said Hemantha. “With Oxygen, we were able to maintain continuity and allow customers to continue transacting without any disruptions. This was significantly important in protecting both our service standards and customer trust.”

Oxygen has since become a strategic internal capability, demonstrating the Bank’s ability to engineer complex transformation solutions in-house rather than relying solely on vendors.

Built by the Bank, for the Bank

A significant share of Al Salam Bank’s transformation was delivered through internal capability, reflecting the Bank’s long-term investment in technology talent, platform knowledge, and delivery ownership.

“We have built strong in-house capability across architecture, testing, deployment, and service delivery,” said Mohammed Saleh, Head of IT Service Delivery. “From architecture to testing to deployment, we have built internal capability that gives us greater control, continuity and agility in how we deliver transformation.”

That internal capability is not only about speed, but also about long-term sustainability and institutional knowledge. “Our team has developed deep Temenos expertise over time,” said Hemantha. “Many of them have been part of this journey for years. We have grown our people alongside the evolution of the platform.”

This autonomy has led to measurable results: 85% of processes are now automated, a 10x increase in telecom throughput, a 6x increase in system capacity, and service uptime is now mostly at 99.9%. “We have eliminated all legacy systems in production,” said Hemantha. “It gives us simplicity, speed, and easier-to-manage operating environment.”

The bank’s operations are now fully paperless, with onboarding and card issuance reduced from five days to five minutes. “And we’ve done it all while staying fully compliant and ISO-certified,” he further added.

OneApp: A Fintech Marketplace

In January 2025, Al Salam Bank launched OneApp, a digital financial marketplace offering everything from microfinance to investments and non-banking services. While operating under distinct platform identity, OneApp is fully integrated with Temenos Core.

Built within Bahrain’s open banking infrastructure, OneApp connects banks across the Kingdom, offering a seamless and instant customer experience.

“If someone needs financing, they apply in the app and receive funds instantly,” said Ahmed. “No paperwork, no employee intervention. And the financing is registered directly in Temenos.”

Beyond customer experience, OneApp represents a scalable monetization model, positioning Al Salam Bank beyond traditional banking by enabling ecosystem partnerships, fee-based services, and platform-led growth without increasing operational complexity.

In 2025, OneApp was recognized at Bahrain’s eGovernment Excellence Award for Best Digital Transformation, reflecting the platform’s measurable impact on financial inclusion, customer experience, and ecosystem collaboration.

A Partner and Enabler

For Al Salam Bank, Temenos is not viewed simply as just software, but as a key enabler of its strategic execution.

Daily transaction volumes average around 400,000, but the Bank regularly peaks at 1 million transactions per day, all handled smoothly by Temenos Core.

“The core system is robust,” Hemantha said. “And our team have built strong expertise around it. That combination of technology and talent is what gives us an edge.”

Temenos has also supported Al Salam Bank in strengthening governance operational resilience, and regulatory oversight within a highly regulated environment. “We operate in a market where control, auditability, and resilience are essential,” said Mohammed. “The operating model we have built enables us to meet regulatory requirements, maintain robust internal controls, and comply with ISO standards and regulators expectations, while supporting the Bank’s continued growth.

Business Value Delivered

Beyond technology, the transformation has delivered clear and measurable business outcomes:

• Cost efficiency through elimination of parallel core systems and legacy licenses
• Reduced operational and regulatory risk via a single system of record
• Faster time-to-market for digital products and AI initiatives
• Scalability to support acquisitions without the need for major re-platforming

These outcomes demonstrate how the bank’s technology investments have translated into stronger execution, lower complexity, and a more resilient foundation for sustainable growth.

What’s Next: AI, Data, and Payment Modernization

With its core now fully upgraded, Al Salam Bank is focused on data-driven banking, AI expansion, and payments modernization.

The Bank has launched various AI initiatives, including:

• AI-powered chatbots for customer support
• Automated decisioning for onboarding and credit
• Predictive analytics for internal service desk queries
• Smart document routing and workflow optimisation
• Voice-driven banking pilots for accessibility

“AI is not just an experiment, it’s a board-level priority,” said Hemantha. “It is embedded within our roadmap, ensuring that each initiative is aligned to business value and long-term strategic direction.”

What makes these initiatives possible is the Bank’s data readiness.

Looking ahead, the Bank’s next milestone is the rollout of Temenos Payment Hub, aimed at unifying and future-proofing payment orchestration across channels.

For Al Salam Bank, this journey represents more than a one-time transformation. It establishes a platform for continued innovation, operational agility, and long-term value creation. “We are focused on building capability that supports sustainable progress,” said Hemantha Wijesinghe, Chief Technology Officer at Al Salam Bank. “This is about creating a stronger foundation for the future, not simply responding to short-term trends.”

Al Salam Bank Scaling Boldly with a Core Built for Continuous Growth Manama, Bahrain At a Glance • Two banks acquired and migrated to Temenos Core within accelerated timeframes under eight months • Temenos Core upgraded twice, validated by 1,500+ automated test cases, with all legacy systems now fully decommissioned • 85% of processes automated • 6x increase in IT capacity and 10x increase in telecom throughput • Fintech marketplace OneApp launched and awarded Bahrain’s ‘Best Digital Transformation Project’ • 50+ AI initiatives launched, backed by strong enterprise-wide data infrastructure Al Salam Bank’s Core Banking transformation was not a technology upgrade, but a strategic reset to enable scale, inorganic growth, cost discipline, and continuous innovation. By standardizing on a single, modern Temenos Core and eliminating legacy complexity, the bank created a platform that supports acquisitions, digital products, AI adoption, and regulatory resilience at speed and without disruption. Together, these outcomes reflect Al Salam Bank’s shift from legacy-constrained operations to a more scalable, acquisition-ready, and innovation-enabled banking platform. https://vimeo.com/1094014151/8b8361059c PLACEHOLDER https://vimeo.com/1124259931/df78107869 bank Pioneering Composable Digital Banking in Saudi Arabia Riyadh, Saudi Arabia Watch video Al Salam Bank Five years ago, our core system was operating well behind where we wanted to be. Today, we are running on the latest version of Temenos, which places the Bank in a stronger position to scale, innovate and perform.” Hemantha Wijesinghe, Chief Technology Officer at Al Salam Bank. There were vendors pitching very aggressively, but with no track record in our market. And you can’t risk that. For a massive project like this, you need someone you can trust.” – Amr El-Garhy, CEO & MD, MIDBANK Core Banking – Upgraded and Future-Ready In 2025, the Bank completed a second major upgrade of its Temenos Core environment, modernizing not just the software but the full infrastructure stack. The move included a transition to Temenos’ latest Java-based runtime (TAFJ), improving performance, enabling the rollout of the new Temenos browser interface, and preparing the bank for future growth. To manage the complexity, the team invested heavily in quality assurance and testing. “We replaced hardware, restructured infrastructure, and ran more than 1,500 automated test cases to validate system performance,” Ahmed said. “That level of preparation gave us the confidence to go live without disruption, and we had zero post-upgrade issues.” The program was delivered in collaboration with TTF and Al Salam Bank’s internal teams, combining specialist implementation support with strong in-house ownership throughout the process. “We approached the upgrade with a clear focus on resilience, continuity, and long-term scalability,” said Hemantha Wijesinghe, Chief Technology Officer at Al Salam Bank. “The outcome has given us a stronger and more future-ready core environment.” Temenos was attentive at the moments that really mattered.They brought in more resources when needed, stayed close to the project, and showed genuine commitment to our success.” – Amr El-Garhy, CEO & MD, MIDBANK A Partner and Enabler For Al Salam Bank, Temenos is not viewed simply as just software, but as a key enabler of its strategic execution. Daily transaction volumes average around 400,000, but the Bank regularly peaks at 1 million transactions per day, all handled smoothly by Temenos Core. “The core system is robust,” Hemantha said. “And our team have built strong expertise around it. That combination of technology and talent is what gives us an edge.” Temenos has also supported Al Salam Bank in strengthening governance operational resilience, and regulatory oversight within a highly regulated environment. “We operate in a market where control, auditability, and resilience are essential,” said Mohammed. “The operating model we have built enables us to meet regulatory requirements, maintain robust internal controls, and comply with ISO standards and regulators expectations, while supporting the Bank’s continued growth. We’re seeing the benefits, and now we’re thinking about how to lead the next wave of innovation. Now is the time to push forward.” – Amr El-Garhy, CEO & MD, MIDBANK   Business Value Delivered Beyond technology, the transformation has delivered clear and measurable business outcomes: Cost efficiency through elimination of parallel core systems and legacy licenses Reduced operational and regulatory risk via a single system of record Faster time-to-market for digital products and AI initiatives Scalability to support acquisitions without the need for major re-platforming These outcomes demonstrate how the bank’s technology investments have translated into stronger execution, lower complexity, and a more resilient foundation for sustainable growth. The outcome of that exercise was the selection of Facilities Lending and Club Loan modules of Arrangement Architecture (AA), that are offered within Temenos Core. Temenos went on to lead the business requirements design phase, with Systems Arabia (formerly NDC) providing implementation support and integration expertise. Go-live was achieved in November 2024, with immediate results Temenos provided the stability and integration flexibility we needed to build and scale the platform effectively. OneApp was designed not only to support our own digital ambitions, but also to enable broader ecosystem connectivity and collaboration across the market.” Hemantha Wijesinghe, Chief Technology Officer at Al Salam Bank. ITSS provides high-quality services for banks with Temenos Transact in parts of Africa, Middle East, Asia and Latin America. Learn more about ITSS Temenos gives us three things. Flexibility, seamless integration, and the ability to scale with greater speed and confidence.” Mohammed Saleh, Head of IT Service Delivery at Al Salam Bank ITSS provides high-quality services for banks with Temenos Transact in parts of Africa, Middle East, Asia and Latin America. Learn more about ITSS Because Temenos serves as our system of record, our data is more consistent, reliable and accessible. That’s the foundation for real AI.” Ahmed Buqais, Deputy Chief Technology Officer at Al Salam Bank ITSS provides high-quality services for banks with Temenos Transact in parts of Africa, Middle East, Asia and Latin America. Learn more about ITSS Woman on phone leaning against wall Banking solutions for all segments Empowering banks across segments with scalable, innovative, and efficient solutions. Explore our solutions Explore our solutions Hamilton Reserve Bank strives to create products tailored to meet the unique requirements of its global clients that value speed, safety, and privacy. Similarly, the bank aims to make every client interaction an easy, fast, secure, and frictionless experience — from new account onboarding 100% online to fast payments executed in seconds and 24/7 digital access allowing multiple signers and controls in omnibus accounts; all backed up with robust security, privacy, and top compliance measures. The bank chose Temenos for its highly reputable and dependable core banking system with exceptional transaction and real-time monitoring capabilities demanded by large global correspondent banks. “Our previous core banking tools had limited integration capabilities,” adds Akinnia Glasgow. “Key processes such as manual client onboarding could take 5 days for staff to approve account applications. As customer onboarding exploded with many new account applications waiting to be processed, we had to scale our global operations through a fresh approach. The flexible Temenos modules became our solution after we had rejected many others. We signed an 11-year agreement with Temenos as a key partner and devoted a US$30 million IT budget to build a large bank well positioned to serve a worldwide client base. We are very pleased and have not looked back since.” ITSS provides high-quality services for banks with Temenos Transact in parts of Africa, Middle East, Asia and Latin America. Learn more about ITSS Woman on phone leaning against wall Banking solutions for all segments Empowering banks across segments with scalable, innovative, and efficient solutions. Explore our solutions Woman on phone leaning against wall Banking solutions for all segments Empowering banks across segments with scalable, innovative, and efficient solutions. Explore our segments Core Banking Consistently deliver innovative, modular and comprehensive core banking. Explore our solution Woman writing on clipboard at desk Customer Success Stories Real stories of transformation with Temenos solutions. Read more success stories Woman on phone leaning against wall Team sitting at desk behind glass wall Financial Crime Mitigation A single product family for fast compliance, protection and time to value. Explore our solution Banking solutions for all segments Empowering banks across segments with scalable, innovative, and efficient solutions. Explore our segments Woman writing on clipboard at desk Customer Success Stories Real stories of transformation with Temenos solutions. Read more success stories Looking ahead, the Bank’s next milestone is the rollout of Temenos Payment Hub, aimed at unifying and future-proofing payment orchestration across channels. For Al Salam Bank, this journey represents more than a one-time transformation. It establishes a platform for continued innovation, operational agility, and long-term value creation. “We are focused on building capability that supports sustainable progress,” said Hemantha Wijesinghe, Chief Technology Officer at Al Salam Bank. “This is about creating a stronger foundation for the future, not simply responding to short-term trends.” The bank worked closely with LTIMindtree, Temenos’ preferred partner in the region. “LTIMindtree delivered the project with professionalism and care. We had confidence in them from the start, and they validated that confidence throughout,” Sophoklis said. “For this transformation, tight collaboration was essential,” said Hemal Jayasinghe, Chief Business Officer, at LTIMindtree. “Bank of Beirut UK, Temenos, and our delivery team worked as one from day one – aligning on priorities, managing the regulatory environment, and solving challenges together.” ITSS provides high-quality services for banks with Temenos Transact in parts of Africa, Middle East, Asia and Latin America. Learn more about ITSS Woman on phone leaning against wall Temenos Wealth Management A single platform of independent capabilities unifying digital, portfolio management, data, and core for wealth and private banking. Explore our solution Woman writing on clipboard at desk Data Hub Transform banking with real-time data, AI acceleration, and seamless integration. Explore our solution ITSS provides high-quality services for banks with Temenos Transact in parts of Africa, Middle East, Asia and Latin America. Learn more about ITSS Woman on phone leaning against wall Banking solutions for all segments Empowering banks across segments with scalable, innovative, and efficient solutions. Explore our segments Woman writing on clipboard at desk Customer Success Stories Real stories of transformation with Temenos solutions. Read more success stories Woman on phone leaning against wall Explore our segments Woman writing on clipboard at desk Customer Success Stories Real stories of transformation with Temenos solutions. Read more success stories Core Banking Consistently deliver innovative, modular and comprehensive core banking. Explore our solution Team sitting at desk behind glass wall Financial Crime Mitigation A single product family for fast compliance, protection and time to value. Explore our solution This transformation was driven by a clear strategic intent: to remove structural technology constraints and enable the bank to grow more effectively, integrate acquisitions with greater precision, and respond more efficiently to evolving customer and market needs. From operational automation to the integration of acquired institutions, Al Salam Bank has delivered a transformation that has been both strategic and disciplined, enabled by Temenos and driven by clear business priorities. The focus has not only been on what was implemented, but on how it was executed, with strong governance, controlled delivery, and clear alignment to long-term strategic priorities. Removing Limits Before the transformation, Al Salam Bank was operating within a more complex technology environment, characterized by siloed systems, slower project delivery, and limited integration pathways. “Innovation was being constrained by the structure of the legacy environment,” said Ahmed Buqais, Deputy Chief Technology Officer at Al Salam Bank. “It was becoming increasingly difficult to move at the speed the business and our customers required.” In 2021/22, the Bank completed its first major upgrade of Temenos Core. This foundational shift paved the way for the next phase of the Bank’s strategic growth, including the successful acquisition of Ithmaar Bank’s consumer banking business. The full migration was completed in just seven months. A second acquisition followed soon with former Kuwait Finance House Bahrain, where the full institution operation was migrated onto Temenos Core in only six months. Unlike many banks that merge systems or run parallel platforms, Al Salam opted for a clean transfer. “We made a conscious decision to move into one strategic core environment rather than carry forward unnecessary complexity,” said Hemantha. “That gave us a cleaner, more efficient, and more scalable operating model.” Close ties Temenos offered MIDBANK more than just software. Its local presence, proven track record in Egypt, and strong ecosystem of partners brought credibility and confidence to a high-stakes transformation. Banking solutions for all segments Empowering banks across segments with scalable, innovative, and efficient solutions. b Customer Success Stories Real stories of transformation with Temenos solutions. Read more success stories Real impact, right away The project went live in just over 12 months. And while formal ROI assessments are scheduled for the next phase, the immediate feedback has been clear – especially from frontline teams. “The trade finance team told us straight away – it’s more capable, more efficient,” Sophoklis shared. “They can process faster and with more confidence.” Operationally, the system has already unlocked key improvements: Dramatically expanded management information (MI) and reporting capabilities Significantly improved data visibility across operations “The data visibility is miles ahead of what we had before,” Sophoklis said. “The MI potential is limitless. Control and security have also improved, giving senior leadership greater confidence. “We feel more secure, knowing we’re operating on an up-to-date platform with proper controls,” added Sophoklis. A platform built for ambition The transformation is about more than modernization – it’s about enabling a different kind of bank. While 80–85% of the business today remains wholesale-focused, the target is to reach a 60/40 split between wholesale and retail/private banking. “We’re expanding our offering to the Lebanese diaspora – high-net-worth clients who want a secure, personalized service,” Sophoklis explained. “The new platform gives us the agility to grow without compromising our core.” The goal is clear: grow the customer base threefold within three to five years, starting from mid-2026. A true partnership and a path forward ITSS provides high-quality services for banks with Temenos Transact in parts of Africa, Middle East, Asia and Latin America. Learn more about ITSS Woman on phone leaning against wall Banking solutions for all segments Empowering banks across segments with scalable, innovative, and efficient solutions. Explore our segments Woman writing on clipboard at desk Customer Success Stories Real stories of transformation with Temenos solutions. Read more success stories Woman on phone leaning against wall Banking solutions for all segments Empowering banks across segments with scalable, innovative, and efficient solutions. Explore our segments Woman writing on clipboard at desk Customer Success Stories Real stories of transformation with Temenos solutions. Read more success stories Core Banking Consistently deliver innovative, modular and comprehensive core banking. Explore our solution Team sitting at desk behind glass wall Financial Crime Mitigation A single product family for fast compliance, protection and time to value. Explore our solution Woman on phone leaning against wall Banking solutions for all segments Empowering banks across segments with scalable, innovative, and efficient solutions. Read more about Google Cloud Woman writing on clipboard at desk Customer Success Stories Real stories of transformation with Temenos solutions. Read more success stories Woman on phone leaning against wall Banking solutions for all segments Empowering banks across segments with scalable, innovative, and efficient solutions. Explore our segments Woman writing on clipboard at desk Customer Success Stories Real stories of transformation with Temenos solutions. Read more success stories Woman on phone leaning against wall Banking solutions for all segments Empowering banks across segments with scalable, innovative, and efficient solutions. Explore our segments Woman writing on clipboard at desk Customer Success Stories Real stories of transformation with Temenos solutions. Read more success stories Woman on phone leaning against wall Core Banking Consistently deliver innovative, modular and comprehensive core banking. Explore our solution Team sitting at desk behind glass wall Financial Crime Mitigation A single product family for fast compliance, protection and time to value. Explore our solution Woman on phone leaning against wall Banking solutions for all segments Empowering banks across segments with scalable, innovative, and efficient solutions. Learn more about LTIMindtree Woman writing on clipboard at desk Customer Success Stories Real stories of transformation with Temenos solutions. Read more success stories A Bank on the Move Al Salam Bank is the largest bank in Bahrain, and its technology journey reflects a broader institutional transformation, shaped by strategic growth, operational discipline, and a clear ambition to remain future-ready. https://vimeo.com/1158984519/4d72d33443 SS For Sophoklis, the transformation is as much about partnership as it is about product. “Temenos didn’t just sell us software. They supported us through a complex journey – technically and strategically,” he said. Looking ahead, the bank plans to build on this foundation with greater automation, product innovation, and data-led insights. One area of potential evolution: regulatory reporting. With its modern platform live, a trusted partner ecosystem in place, and an ambitious strategy for expansion, Bank of Beirut UK is positioned to lead – efficiently, securely, and at scale. “This is just the beginning,” Sophoklis said. “We now have a foundation that supports where we’re going – not just where we’ve been.” We have proudly partnered with: LTI Mindtree logo Woman on phone leaning against wall Core Banking Consistently deliver innovative, modular and comprehensive core banking. Explore our solution Team sitting at desk behind glass wall Financial Crime Mitigation A single product family for fast compliance, protection and time to value. Explore our solution Driving Transformation Through Cloud-Native Banking and Scalable Innovation Google Cloud logo Read more about Google Cloud Keeping Customers Live During Migration A defining feature of Al Salam Bank’s transformational approach was its ability to execute major migrations while maintaining continuity of services for customers. The team built an internal orchestration platform called Oxygen, which acted as a live transaction bridge during critical cutovers. “Usually during a transformation, systems go down for long hours,” said Hemantha. “With Oxygen, we were able to maintain continuity and allow customers to continue transacting without any disruptions. This was significantly important in protecting both our service standards and customer trust.” Oxygen has since become a strategic internal capability, demonstrating the Bank’s ability to engineer complex transformation solutions in-house rather than relying solely on vendors. Built by the Bank, for the Bank A significant share of Al Salam Bank’s transformation was delivered through internal capability, reflecting the Bank’s long-term investment in technology talent, platform knowledge, and delivery ownership. “We have built strong in-house capability across architecture, testing, deployment, and service delivery,” said Mohammed Saleh, Head of IT Service Delivery. “From architecture to testing to deployment, we have built internal capability that gives us greater control, continuity and agility in how we deliver transformation.” That internal capability is not only about speed, but also about long-term sustainability and institutional knowledge. “Our team has developed deep Temenos expertise over time,” said Hemantha. “Many of them have been part of this journey for years. We have grown our people alongside the evolution of the platform.” This autonomy has led to measurable results: 85% of processes are now automated, a 10x increase in telecom throughput, a 6x increase in system capacity, and service uptime is now mostly at 99.9%. “We have eliminated all legacy systems in production,” said Hemantha. “It gives us simplicity, speed, and easier-to-manage operating environment.” The bank’s operations are now fully paperless, with onboarding and card issuance reduced from five days to five minutes. “And we’ve done it all while staying fully compliant and ISO-certified,” he further added. OneApp: A Fintech Marketplace In January 2025, Al Salam Bank launched OneApp, a digital financial marketplace offering everything from microfinance to investments and non-banking services. While operating under distinct platform identity, OneApp is fully integrated with Temenos Core. Built within Bahrain’s open banking infrastructure, OneApp connects banks across the Kingdom, offering a seamless and instant customer experience. “If someone needs financing, they apply in the app and receive funds instantly,” said Ahmed. “No paperwork, no employee intervention. And the financing is registered directly in Temenos.” Beyond customer experience, OneApp represents a scalable monetization model, positioning Al Salam Bank beyond traditional banking by enabling ecosystem partnerships, fee-based services, and platform-led growth without increasing operational complexity. In 2025, OneApp was recognized at Bahrain’s eGovernment Excellence Award for Best Digital Transformation, reflecting the platform’s measurable impact on financial inclusion, customer experience, and ecosystem collaboration. What’s Next: AI, Data, and Payment Modernization With its core now fully upgraded, Al Salam Bank is focused on data-driven banking, AI expansion, and payments modernization. The Bank has launched various AI initiatives, including: AI-powered chatbots for customer support Automated decisioning for onboarding and credit Predictive analytics for internal service desk queries Smart document routing and workflow optimisation Voice-driven banking pilots for accessibility “AI is not just an experiment, it’s a board-level priority,” said Hemantha. “It is embedded within our roadmap, ensuring that each initiative is aligned to business value and long-term strategic direction.” What makes these initiatives possible is the Bank’s data readiness.

BforBank is the Crédit Agricole Group’s online bank. Founded in 2009, it operates in France and Germany and supports Crédit Agricole’s broader European digital banking strategy.

BforBank provides digital banking services through its mobile platform, offering everyday banking products, savings accounts, and 24/7 customer support. Its account offering includes the BforBASIC card and the BforZEN card, along with regulated savings products such as Livret A, LDDS, life insurance, etc. BforBank also offers consumer loans.

The bank continues to expand its product portfolio as part of its long-term growth plans. BforBank is labeled Digital Responsible Level 2.

Driving Transformation Through Cloud-Native Banking and Scalable Innovation

At the heart of BforBank’s operations is Temenos core banking software, which has supported the bank’s back-office functions since the very beginning. As the banking industry evolved toward greater collaboration and digital agility, BforBank recognized the need to challenge its initial technology choices. BforBank undertook an extensive assessment, exploring multiple software providers using proof of concept trials on Google Cloud. After thorough evaluation, Temenos was chosen for its ongoing commitment to building an open and secure cloud banking platform that enables banks to efficiently assemble and deliver services at scale.

Moving to Temenos on Google Cloud will empower BforBank with hyperscale agility, flexibility, and scalability, enabling it to accelerate the launch of innovative services, while significantly reducing operational costs. Transitioning from an on-premise implementation to a fully cloud-native, API-first architecture positions the bank to seize new growth opportunities and achieve greater efficiency at scale.

BforBank’s vision is ambitious: it aims to reach three million customers by 2030 and expand its footprint beyond France into multiple international markets.  By harnessing its digital-first strategy and advanced technology stack, the bank is poised to transform its business model and deliver exceptional customer experiences across borders.

Automating Payments for Enhanced Efficiency and Scalable Growth

Recently, BforBank extended its partnership with Temenos by adopting the Temenos Payments Hub. This decision was driven by the desire to eliminate manual processes and accelerate straight-through processing (STP) across various asset classes. BforBank sought to leverage native automation capabilities within Temenos, rather than develop workflows internally – a strategy designed to protect the long-term viability and upgradability of its systems.

By relying on proven, upgradable technology, the bank aimed to maximize the benefits of its existing Temenos core banking solution, improve return on investment, and reduce manual intervention in payments management and SEPA direct debit processing.

BforBank’s journey with Temenos Core on Google Cloud and Temenos Payments Hub showcases how a forward-thinking digital bank can harness composable banking and cloud innovation to drive operational excellence, accelerate growth, and redefine customer empowerment in the financial sector. These strategic technology choices highlight BforBank’s unwavering commitment to leveraging leading-edge technology to deliver superior banking experiences and sustain long-term growth.

We have proudly partnered with:

BforBank Cloud Migration and Payment Modernization in Digital Banking Paris, France At a Glance • Migrating core banking infrastructure to a cloud-native, API-first architecture on Google Cloud • Enabled faster launch of innovative digital banking services while reducing operational costs • Adopted Temenos Payments Hub to automate payment workflows and reduce manual processing • Aims at Improving straight-through processing (STP) across SEPA direct debit and payments management • Enhancing scalability to support international expansion BforBank is the Crédit Agricole Group’s online bank. Founded in 2009, it operates in France and Germany and supports Crédit Agricole’s broader European digital banking strategy. BforBank provides digital banking services through its mobile platform, offering everyday banking products, savings accounts, and 24/7 customer support. Its account offering includes the BforBASIC card and the BforZEN card, along with regulated savings products such as Livret A, LDDS, life insurance, etc. BforBank also offers consumer loans. The bank continues to expand its product portfolio as part of its long-term growth plans. BforBank is labeled Digital Responsible Level 2. https://vimeo.com/1094014151/8b8361059c PLACEHOLDER https://vimeo.com/1124259931/df78107869 bank Pioneering Composable Digital Banking in Saudi Arabia Riyadh, Saudi Arabia Watch video BFor Bank Logo The banking world is changing fast. After years of successful operations and ahead of new strategic initiatives, we wanted to challenge our initial choices. We initiated a complex process and tested several software vendors with proof of concept on Google Cloud. Temenos was just the obvious choice, having invested relentlessly during the past years to deliver the most open and secure cloud banking platform for composing and deploying banking services at scale.” Pascal Luigi, Deputy CEO of BforBank There were vendors pitching very aggressively, but with no track record in our market. And you can’t risk that. For a massive project like this, you need someone you can trust.” – Amr El-Garhy, CEO & MD, MIDBANK Automating Payments for Enhanced Efficiency and Scalable Growth Temenos was attentive at the moments that really mattered.They brought in more resources when needed, stayed close to the project, and showed genuine commitment to our success.” – Amr El-Garhy, CEO & MD, MIDBANK Selecting Temenos Payments Hub was a natural progression for us. Its native automation and seamless integration with our Temenos core banking stack empower our teams to focus on innovation rather than manual processing. We’re confident this will help us deliver faster, more reliable payment services to our customers as we scale across new markets.” Pascale Monnerie, Head of Banking Platform at BforBank We’re seeing the benefits, and now we’re thinking about how to lead the next wave of innovation. Now is the time to push forward.” – Amr El-Garhy, CEO & MD, MIDBANK   We have proudly partnered with: The outcome of that exercise was the selection of Facilities Lending and Club Loan modules of Arrangement Architecture (AA), that are offered within Temenos Core. Temenos went on to lead the business requirements design phase, with Systems Arabia (formerly NDC) providing implementation support and integration expertise. Go-live was achieved in November 2024, with immediate results Recently, BforBank extended its partnership with Temenos by adopting the Temenos Payments Hub. This decision was driven by the desire to eliminate manual processes and accelerate straight-through processing (STP) across various asset classes. BforBank sought to leverage native automation capabilities within Temenos, rather than develop workflows internally – a strategy designed to protect the long-term viability and upgradability of its systems. By relying on proven, upgradable technology, the bank aimed to maximize the benefits of its existing Temenos core banking solution, improve return on investment, and reduce manual intervention in payments management and SEPA direct debit processing. ITSS provides high-quality services for banks with Temenos Transact in parts of Africa, Middle East, Asia and Latin America. Learn more about ITSS BforBank’s journey with Temenos Core on Google Cloud and Temenos Payments Hub showcases how a forward-thinking digital bank can harness composable banking and cloud innovation to drive operational excellence, accelerate growth, and redefine customer empowerment in the financial sector. These strategic technology choices highlight BforBank’s unwavering commitment to leveraging leading-edge technology to deliver superior banking experiences and sustain long-term growth. ITSS provides high-quality services for banks with Temenos Transact in parts of Africa, Middle East, Asia and Latin America. Learn more about ITSS We have proudly partnered with: ITSS provides high-quality services for banks with Temenos Transact in parts of Africa, Middle East, Asia and Latin America. Learn more about ITSS Woman on phone leaning against wall Banking solutions for all segments Empowering banks across segments with scalable, innovative, and efficient solutions. Explore our solutions Explore our solutions Hamilton Reserve Bank strives to create products tailored to meet the unique requirements of its global clients that value speed, safety, and privacy. Similarly, the bank aims to make every client interaction an easy, fast, secure, and frictionless experience — from new account onboarding 100% online to fast payments executed in seconds and 24/7 digital access allowing multiple signers and controls in omnibus accounts; all backed up with robust security, privacy, and top compliance measures. The bank chose Temenos for its highly reputable and dependable core banking system with exceptional transaction and real-time monitoring capabilities demanded by large global correspondent banks. “Our previous core banking tools had limited integration capabilities,” adds Akinnia Glasgow. “Key processes such as manual client onboarding could take 5 days for staff to approve account applications. As customer onboarding exploded with many new account applications waiting to be processed, we had to scale our global operations through a fresh approach. The flexible Temenos modules became our solution after we had rejected many others. We signed an 11-year agreement with Temenos as a key partner and devoted a US$30 million IT budget to build a large bank well positioned to serve a worldwide client base. We are very pleased and have not looked back since.” ITSS provides high-quality services for banks with Temenos Transact in parts of Africa, Middle East, Asia and Latin America. Learn more about ITSS Woman on phone leaning against wall Banking solutions for all segments Empowering banks across segments with scalable, innovative, and efficient solutions. Explore our solutions Woman on phone leaning against wall Banking solutions for all segments Empowering banks across segments with scalable, innovative, and efficient solutions. Explore our segments Measurable impact The results have been swift and significant. MIDBANK has the ability to work on reducing transaction processing times and annual saving in operational cost, and improving in customer satisfaction. Customers will benefit in the coming period from faster services, better product availability, and a more modern digital experience. It is an artistic expression of how digital transformation reshapes end users’ financial lives—through cutting-edge technological innovations, accelerated service delivery, and enhanced user experience. It reflects the dual mission of driving operational efficiency and reinforcing regulatory compliance, as pivotal forces for sustainable economic growth and inclusive development, in alignment with Egypt Vision 2030 and the Central Bank of Egypt. Internally, automation has decreased the reliance on manual operations, freeing staff to focus on higher-value tasks. “The capacity in the system is so strong and robust that it helps us resolve things much more quickly,” Amr said. Explore our segments Woman writing on clipboard at desk Customer Success Stories Real stories of transformation with Temenos solutions. Read more success stories Woman on phone leaning against wall Woman writing on clipboard at desk Customer Success Stories Real stories of transformation with Temenos solutions. Read more success stories Banking solutions for all segments Empowering banks across segments with scalable, innovative, and efficient solutions. Explore our segments Woman writing on clipboard at desk Customer Success Stories Real stories of transformation with Temenos solutions. Read more success stories Our payments business is not simple. We need a payment hub that can manage third-party flows, and Temenos Payments gave us the flexibility to build around that complexity.” Sophoklis Argyrou, CEO of Bank of Beirut UK. The bank worked closely with LTIMindtree, Temenos’ preferred partner in the region. “LTIMindtree delivered the project with professionalism and care. We had confidence in them from the start, and they validated that confidence throughout,” Sophoklis said. “For this transformation, tight collaboration was essential,” said Hemal Jayasinghe, Chief Business Officer, at LTIMindtree. “Bank of Beirut UK, Temenos, and our delivery team worked as one from day one – aligning on priorities, managing the regulatory environment, and solving challenges together.” ITSS provides high-quality services for banks with Temenos Transact in parts of Africa, Middle East, Asia and Latin America. Learn more about ITSS Woman on phone leaning against wall Temenos Wealth Management A single platform of independent capabilities unifying digital, portfolio management, data, and core for wealth and private banking. Explore our solution Woman writing on clipboard at desk Data Hub Transform banking with real-time data, AI acceleration, and seamless integration. Explore our solution ITSS provides high-quality services for banks with Temenos Transact in parts of Africa, Middle East, Asia and Latin America. Learn more about ITSS Woman on phone leaning against wall Banking solutions for all segments Empowering banks across segments with scalable, innovative, and efficient solutions. Explore our segments Woman writing on clipboard at desk Customer Success Stories Real stories of transformation with Temenos solutions. Read more success stories Woman on phone leaning against wall Explore our segments Woman writing on clipboard at desk Customer Success Stories Real stories of transformation with Temenos solutions. Read more success stories Core Banking Consistently deliver innovative, modular and comprehensive core banking. Explore our solution Team sitting at desk behind glass wall Financial Crime Mitigation A single product family for fast compliance, protection and time to value. Explore our solution Moving to Temenos on Google Cloud will empower BforBank with hyperscale agility, flexibility, and scalability, enabling it to accelerate the launch of innovative services, while significantly reducing operational costs. Transitioning from an on-premise implementation to a fully cloud-native, API-first architecture positions the bank to seize new growth opportunities and achieve greater efficiency at scale. BforBank’s vision is ambitious: it aims to reach three million customers by 2030 and expand its footprint beyond France into multiple international markets.  By harnessing its digital-first strategy and advanced technology stack, the bank is poised to transform its business model and deliver exceptional customer experiences across borders. Close ties Temenos offered MIDBANK more than just software. Its local presence, proven track record in Egypt, and strong ecosystem of partners brought credibility and confidence to a high-stakes transformation. Banking solutions for all segments Empowering banks across segments with scalable, innovative, and efficient solutions. b Customer Success Stories Real stories of transformation with Temenos solutions. Read more success stories Real impact, right away The project went live in just over 12 months. And while formal ROI assessments are scheduled for the next phase, the immediate feedback has been clear – especially from frontline teams. “The trade finance team told us straight away – it’s more capable, more efficient,” Sophoklis shared. “They can process faster and with more confidence.” Operationally, the system has already unlocked key improvements: Dramatically expanded management information (MI) and reporting capabilities Significantly improved data visibility across operations “The data visibility is miles ahead of what we had before,” Sophoklis said. “The MI potential is limitless. Control and security have also improved, giving senior leadership greater confidence. “We feel more secure, knowing we’re operating on an up-to-date platform with proper controls,” added Sophoklis. A platform built for ambition The transformation is about more than modernization – it’s about enabling a different kind of bank. While 80–85% of the business today remains wholesale-focused, the target is to reach a 60/40 split between wholesale and retail/private banking. “We’re expanding our offering to the Lebanese diaspora – high-net-worth clients who want a secure, personalized service,” Sophoklis explained. “The new platform gives us the agility to grow without compromising our core.” The goal is clear: grow the customer base threefold within three to five years, starting from mid-2026. A true partnership and a path forward ITSS provides high-quality services for banks with Temenos Transact in parts of Africa, Middle East, Asia and Latin America. Learn more about ITSS Woman on phone leaning against wall Banking solutions for all segments Empowering banks across segments with scalable, innovative, and efficient solutions. Explore our segments Woman writing on clipboard at desk Customer Success Stories Real stories of transformation with Temenos solutions. Read more success stories Woman on phone leaning against wall Banking solutions for all segments Empowering banks across segments with scalable, innovative, and efficient solutions. Explore our segments Woman writing on clipboard at desk Customer Success Stories Real stories of transformation with Temenos solutions. Read more success stories Core Banking Consistently deliver innovative, modular and comprehensive core banking. Explore our solution Team sitting at desk behind glass wall Financial Crime Mitigation A single product family for fast compliance, protection and time to value. Explore our solution Woman on phone leaning against wall Banking solutions for all segments Empowering banks across segments with scalable, innovative, and efficient solutions. Read more about Google Cloud Woman writing on clipboard at desk Customer Success Stories Real stories of transformation with Temenos solutions. Read more success stories Woman on phone leaning against wall Banking solutions for all segments Empowering banks across segments with scalable, innovative, and efficient solutions. Explore our segments Woman writing on clipboard at desk Customer Success Stories Real stories of transformation with Temenos solutions. Read more success stories Woman on phone leaning against wall Banking solutions for all segments Empowering banks across segments with scalable, innovative, and efficient solutions. Explore our segments Woman writing on clipboard at desk Customer Success Stories Real stories of transformation with Temenos solutions. Read more success stories Woman on phone leaning against wall Core Banking Consistently deliver innovative, modular and comprehensive core banking. Explore our solution Team sitting at desk behind glass wall Financial Crime Mitigation A single product family for fast compliance, protection and time to value. Explore our solution Woman on phone leaning against wall Banking solutions for all segments Empowering banks across segments with scalable, innovative, and efficient solutions. Learn more about LTIMindtree Woman writing on clipboard at desk Customer Success Stories Real stories of transformation with Temenos solutions. Read more success stories At the heart of BforBank’s operations is Temenos core banking software, which has supported the bank’s back-office functions since the very beginning. As the banking industry evolved toward greater collaboration and digital agility, BforBank recognized the need to challenge its initial technology choices. BforBank undertook an extensive assessment, exploring multiple software providers using proof of concept trials on Google Cloud. After thorough evaluation, Temenos was chosen for its ongoing commitment to building an open and secure cloud banking platform that enables banks to efficiently assemble and deliver services at scale. https://vimeo.com/1158984519/4d72d33443 SS For Sophoklis, the transformation is as much about partnership as it is about product. “Temenos didn’t just sell us software. They supported us through a complex journey – technically and strategically,” he said. Looking ahead, the bank plans to build on this foundation with greater automation, product innovation, and data-led insights. One area of potential evolution: regulatory reporting. With its modern platform live, a trusted partner ecosystem in place, and an ambitious strategy for expansion, Bank of Beirut UK is positioned to lead – efficiently, securely, and at scale. “This is just the beginning,” Sophoklis said. “We now have a foundation that supports where we’re going – not just where we’ve been.” We have proudly partnered with: LTI Mindtree logo Woman on phone leaning against wall Core Banking Consistently deliver innovative, modular and comprehensive core banking. Explore our solution Team sitting at desk behind glass wall Financial Crime Mitigation A single product family for fast compliance, protection and time to value. Explore our solution Driving Transformation Through Cloud-Native Banking and Scalable Innovation Google Cloud logo Read more about Google Cloud Google Cloud logo

Founded in the 1970s as the Arab Petroleum Investments Corporation (APICORP), the Arab Energy Fund is a specialist financial institution focused on midstream and downstream energy investments. Its business activities span direct equity investments, trade finance, and structured loans, including syndicated and bilateral arrangements where it often acts as facility or syndication agent. It supports over 130 active facilities with a combined balance sheet exceeding USD 5.88 billion.

In 2024 it marked its 50th anniversary with an expanded mandate that includes sustainability and ESG-driven financing. That vision came with complexity, and need for further enhancements of the system with new and more innovative modules.

Ready for more

For years, the Fund relied on Temenos’ SL module for corporate lending. The solution provided a strong foundation, but as deal structures became more complex and the Fund’s role expanded, the need for enhanced flexibility and automation grew.

With increased lending volume and more sophisticated structures, the Fund sought a modern platform that could streamline operations and support the full lifecycle of every loan.

Co-creating the future

The Fund worked closely with Temenos to define a solution that matched its operational needs.

The outcome of that exercise was the selection of Facilities Lending and Club Loan modules of Arrangement Architecture (AA), that are offered within Temenos Core Banking.

Temenos went on to lead the business requirements design phase, with Systems Arabia (formerly NDC) providing implementation support and integration expertise.

Go-live was achieved in November 2024, with immediate results.

Capable of more complexity

The new solution gave Arab Energy Fund the power to structure and service bilateral, club, and syndicated deals with far greater efficiency.

Manual processes were replaced with automations. The Fund can now handle multi-party disbursements, track covenants in real time, and reconcile fee and principal payments with accuracy and speed.

With greater operational efficiency, the Fund has increased its capacity to serve as agent on more complex deals. And because each facility can be configured individually, the platform supports the Fund’s ambitions to lead higher-value, structured transactions in the region.

Additionally, the AA architecture has enabled product-level configuration and categorization, streamlining how data is captured and improving what’s possible in reporting and analysis

“When your products are designed the way your business operates, reporting becomes a by-product,” Mohammad said. “Now we get the data we need, in the format we need it. And we feed these back into the business, so we have a continually loop of insights and improvements.”

Going greener

Technology is also helping the Fund deliver on its ESG commitments. Since 2020, it has launched green bonds and invested in sustainable energy projects. Its new Temenos modules allow for these ESG-linked products to be structured with the specific parameters needed for compliance and performance tracking.

More automation

With lending modernized, the Fund is now expanding its transformation. It is currently implementing Temenos Payments Hub (TPH) and exploring Temenos SaaS and AI-based analytics.

Internally, it has also launched an automation project called Intelliflo, combining Microsoft Power Automate, RPA, and Co-pilot AI to streamline operational tasks outside the core platform.

These solutions give the potential for further automation, in turn allowing the Fund to focus resources on higher-value tasks, such as serving more complex customers, and delivering higher-impact deals, all while staying aligned to its ESG vision.

The Arab Energy Fund Scaling and Evolving Corporate Lending Riyadh, Saudi Arabia At a Glance Deployed Arrangement Architecture (AA), Facility Lending, and Club Loan modules from Temenos Core First implementation of its kind across bilateral, club, and syndicated lending structures Automation of complex agency functions including fee management, pro-rata reconciliations, and covenant tracking Founded in the 1970s as the Arab Petroleum Investments Corporation (APICORP), the Arab Energy Fund is a specialist financial institution focused on midstream and downstream energy investments. Its business activities span direct equity investments, trade finance, and structured loans, including syndicated and bilateral arrangements where it often acts as facility or syndication agent. It supports over 130 active facilities with a combined balance sheet exceeding USD 5.88 billion. In 2024 it marked its 50th anniversary with an expanded mandate that includes sustainability and ESG-driven financing. That vision came with complexity, and need for further enhancements of the system with new and more innovative modules. https://vimeo.com/1094014151/8b8361059c PLACEHOLDER https://vimeo.com/1099842441/ddc60d4ab1?ts=0&share=copy The Arab Energy Fund 2025 Reference Case study – Video Pioneering Composable Digital Banking in Saudi Arabia Riyadh, Saudi Arabia The Arab Energy Fund web ready logo Ready for more For years, the Fund relied on Temenos’ SL module for corporate lending. The solution provided a strong foundation, but as deal structures became more complex and the Fund’s role expanded, the need for enhanced flexibility and automation grew. With increased lending volume and more sophisticated structures, the Fund sought a modern platform that could streamline operations and support the full lifecycle of every loan. Co-creating the future The Fund worked closely with Temenos to define a solution that matched its operational needs. Temenos really studied the market. They looked at customers’ needs, where existing solutions were falling short, and where the market was heading. Everything was about taking the guesswork out, and instead focussing on the facts and the evidence. – Mohammad Khatib, Director, Information Technology at The Arab Energy Bank The outcome of that exercise was the selection of Facilities Lending and Club Loan modules of Arrangement Architecture (AA), that are offered within Temenos Core Banking. Temenos went on to lead the business requirements design phase, with Systems Arabia (formerly NDC) providing implementation support and integration expertise. Go-live was achieved in November 2024, with immediate results. Every product we’ve launched since go-live has moved from development to testing to production smoothly and on time. – Mansour Al-Zharani, Senior Director for Application Development at STC Bank Mansour explains that the balance of out-of-the-box capabilities with customizations has been crucial to this. “Builds and releases are now fully automated throughout all the environments, while the ease with which we can add customizations keeps us agile.” Deep partnership STC Bank chose Temenos for its vision, track record, and composable architecture. The decision was rooted in a long-term view: avoiding legacy limitations and investing in a platform that evolves with innovation. Temenos stood out for its experience in the Saudi market, strong regional partnerships, and the ability to support open technologies such as PostgreSQL. Equally important was the partnership ethos. Temenos’ engagement was deep and broad, with product owners, technical specialists, and support all involved. STC Bank also benefits from Temenos First Level Support, including an onsite engineer for immediate issue resolution, helping preserve development speed and service continuity. Looking ahead STC Bank continues to expand its product set using Temenos Core, with new lending and deposit offerings in development. It is also exploring how AI capabilities from Temenos can further improve operational efficiency, development workflows, and delivery timelines. We’re on a journey to reach more customers by offering more services—and Temenos is helping us get there. This partnership isn’t just for a year or two. It’s about long-term growth. – Mansour Al-Zharani, Senior Director for Application Development at STC Bank With a modern, scalable core in place, STC Bank is well positioned to lead the future of digital banking in Saudi Arabia—setting the standard for what a composable, cloud-native bank can achieve. The outcome of that exercise was the selection of Facilities Lending and Club Loan modules of Arrangement Architecture (AA), that are offered within Temenos Core. Temenos went on to lead the business requirements design phase, with Systems Arabia (formerly NDC) providing implementation support and integration expertise. Go-live was achieved in November 2024, with immediate results Capable of more complexity The new solution gave Arab Energy Fund the power to structure and service bilateral, club, and syndicated deals with far greater efficiency. Manual processes were replaced with automations. The Fund can now handle multi-party disbursements, track covenants in real time, and reconcile fee and principal payments with accuracy and speed. We delivered everything we set out to achieve. It’s simpler, more flexible, and more accurate; and all this relieves pressure from our teams. – Mohammad Khatib, Director, Information Technology at The Arab Energy Bank With greater operational efficiency, the Fund has increased its capacity to serve as agent on more complex deals. And because each facility can be configured individually, the platform supports the Fund’s ambitions to lead higher-value, structured transactions in the region. Additionally, the AA architecture has enabled product-level configuration and categorization, streamlining how data is captured and improving what’s possible in reporting and analysis “When your products are designed the way your business operates, reporting becomes a by-product,” Mohammad said. “Now we get the data we need, in the format we need it. And we feed these back into the business, so we have a continually loop of insights and improvements.” Going greener Technology is also helping the Fund deliver on its ESG commitments. Since 2020, it has launched green bonds and invested in sustainable energy projects. Its new Temenos modules allow for these ESG-linked products to be structured with the specific parameters needed for compliance and performance tracking. These tools have further enabled our ESG strategy. We can now create and manage green loans with the precision and transparency required. – Mohammad Khatib, Director, Information Technology at The Arab Energy Bank More automation With lending modernized, the Fund is now expanding its transformation. It is currently implementing Temenos Payments Hub (TPH) and exploring Temenos SaaS and AI-based analytics. Internally, it has also launched an automation project called Intelliflo, combining Microsoft Power Automate, RPA, and Co-pilot AI to streamline operational tasks outside the core platform. These solutions give the potential for further automation, in turn allowing the Fund to focus resources on higher-value tasks, such as serving more complex customers, and delivering higher-impact deals, all while staying aligned to its ESG vision. Every year, we aim to do something new in the system, so we keep evolving. With Temenos, we have the platform and the partnership to do exactly that. – Mohammad Khatib, Director, Information Technology at The Arab Energy Bank solutions Banking solutions for all segments Empowering banks across segments with scalable, innovative, and efficient solutions. Explore our solutions Explore our solutions We partnered successfully with: Systems logo – grey text Systems Limited is a global technology public limited company founded in 1977 with the mission to offer holistic transformations to its clients. solutions Banking solutions for all segments Empowering banks across segments with scalable, innovative, and efficient solutions. Explore our solutions Learn more about Systems LTD Systems Limited is a global technology public limited company founded in 1977 with the mission to offer holistic transformations to its clients. solutions Banking solutions for all segments Empowering banks across segments with scalable, innovative, and efficient solutions. Explore our solutions solutions Banking solutions for all segments Empowering banks across segments with scalable, innovative, and efficient solutions. Explore our solutions Systems Limited is a global technology public limited company founded in 1977 with the mission to offer holistic transformations to its clients. systems ltd logo Read more about Systems LTD

Integris Credit Union, with $1.5 billion in funds under administration, is located in northern British Columbia and has continually achieved results that rival much larger institutions. As a long-standing Temenos client Integris reaffirmed its digital-first vision in 2024 by executing one of its most ambitious initiatives to date: modernizing to the latest Temenos Core version, transitioning from TAFC (Temenos Application Framework C) to TAFJ (Temenos Application Framework Java), and integrating Temenos Payments Hub (TPH) into its operations.

Behind these moves was the risk of inaction. As new technologies and disruptors continue to reshape the Canadian financial landscape, Integris understood it needed to move with the times; a digital-first, mobile-first approach.

And they needed it fast. “Time was of the essence,” said Jeff Anderson, VP Information Technology at Integris. “We had one shot to get it right.”

On their own terms

Despite the project’s scale, Jeff assembled a lean, focused team—just himself, two developers, a project manager, and a small group of testers. The decision to self-deliver allowed for total control and discipline. “You have to guard the scope of the upgrade. Don’t let it change,” Jeff emphasized. Integris also chose to continue running its systems on-premises—a rarity in today’s market but a deliberate decision to maintain operational control.

Temenos’ flexibility played a key role in this success.

With close support from Temenos and a clear strategy: move fast, minimize customizations, and align with out-of-the-box functionality—the team stayed focused on delivering a clean, agile result. “We didn’t want to carry legacy complexity forward,” Jeff said. “We wanted to come out the other side with agility, not technical debt.” The upgrade has given Integris improved operational control, a more consolidated view of its business, and a foundation for next-generation digital capabilities.

Zero payments downtime

Integris has been using Temenos Payments Hub (TPH) for several years to support e-transfers and ISO 20022-compliant messaging. The system has proved highly reliable, requiring little maintenance once configured. That gave Jeff and his team less thing to focus on.

“Through the recent upgrade, it didn’t require any changes. We were able to take it offline briefly and bring it back online without issue. That made a complex project simpler and less risky.”

Immediate results

The upgrade was completed in April 2025, and the impact was clear from day one. ‘Close of Business’ (COB) processing times dropped from over 3.5 hours to under 2. Staff gained back 1.5 hours per day through automated member notifications, which reduced the need for manual calls or emails. And audit logs improved dramatically, helping the team identify and resolve issues faster.

Even more significant was the new ability to accelerate product launches. Pre-built configurations and parameterization has made it easier to roll out services faster, with fewer technical dependencies.

Set for future success

Beyond these immediate wins, the upgrade has set Integris up for the future. Jeff explained the most valuable of these would be the number of APIs they can now access. “We can increase the efficiency of integrating with third parties. It’s going to be super-valuable.” His team has wasted no time in leveraging that new capability. Just a week after the upgrade, Jeff and his team implemented an alerting system for accounts going into overdraft —soon to be a legislative requirement in Canada—putting Integris ahead of the regulators. “We implemented that by taking some events happening on a daily basis within Temenos Core Banking and could pipe it into some other systems to automatically send alerts, which is a real strength of Temenos Core Banking,” said Jeff. They are also already working on integrations for open banking, payment rails, and mobile wallets such as Apple Pay and Google Pay. Temenos Payments Hub gives the institution a modern foundation to support this roadmap.

“The upgrade isn’t the finish line, it’s the starting point,” said Jeff. “We’ve now got the architecture to compete with fintechs and deliver services at speed.” Crucially, the transition also changed how the business and technology teams work together. With the product now driving processes (rather than the other way around), collaboration is tighter, and delivery is faster.

History of trust

As a relatively small player in the market, the scale and speed of Integris’ modernization is even more remarkable. But having worked with Temenos for years, Jeff was confident it could be achieved “The world is full of people who want to tell you that what you’re trying to do is impossible. But if you have the right people and the right technology, anything is possible.” Ultimately, it came down to trust.

Integris Credit Union Modernizing with purpose and disciplineBritish Columbia, Canada Integris logo At a Glance https://vimeo.com/1094014151/8b8361059c?ts=0&share=copy Interview with IIG Bank Regulation – the catalyst for change Al Ziyani understood that proactive innovation alone would not be enough. The bank would also need to keep pace with a continually evolving regulatory climate, to ensure any new products and features were compliant. And in 2024 and 2025, he was proven right, as the bank faced a significant challenge in adopting the upcoming SWIFT CBPR+ and SEPA Instant Payments regulations. As the bank’s operations evolved, so did its technology needs. To support future growth and ensure compliance with evolving regulations, the bank recognized the importance of a modern payment’s infrastructure, one that offers greater automation, interoperability, and scalability. “We needed a platform that would adapt to changing regulation, able to scale with us, and connect seamlessly with the outside world,” – Heytem Al Ziyani, Head of IT at IIG Bank “We needed a platform that would adapt to changing regulation, able to scale with us, and connect seamlessly with the outside world.” – Heytem Al Ziyani, Head of IT at IIG Bank IIG Bank (Malta) Ltd., established in 2010, is a fully licensed credit institution regulated by the Malta Financial Services Authority (MFSA). The bank specializes in structured, supply chain trade finance promoting international trade and commodity finance in emerging markets. Despite having a team of fewer than 50 employees and a small IT department, it ranks as the 13th largest bank in Malta. But the bank’s ambitions extend beyond Malta. “We have a global outlook,” said Heytem Al Ziyani, Head of IT at IIG Bank. “We aim to support customers and provide financial services wherever they are. “Digital is core to this vision”; but an outdated core banking system proved an obstacle to progress. “We see lots of opportunities to improve and to provide better services to our clients; but without the right technology in place, they can only be ideas.” The Bank took a bold step forward in 2017 when it adopted Temenos as its core banking system and partnered with Stoics IT for the first time for implementation. “Deep expertise and strong project discipline are always essential in these kinds of projects. With the right people in place and a clear plan, progress is achieved even better than in larger teams that are less structured. This was especially true at IIG Bank, where strong internal team alignment, together with a close partnership with Temenos and BCT, played a key role in the project’s success.” – Heytem Al Ziyani, Head of IT at IIG Bank Despite the project’s scale, Jeff assembled a lean, focused team—just himself, two developers, a project manager, and a small group of testers. The decision to self-deliver allowed for total control and discipline. “You have to guard the scope of the upgrade. Don’t let it change,” Jeff emphasized. Integris also chose to continue running its systems on-premises—a rarity in today’s market but a deliberate decision to maintain operational control. Temenos’ flexibility played a key role in this success. That flexibility in how we wanted to manage the upgrade is not something that you can do with other vendors. The people that you choose to either partner with—like Temenos, professional services or third-party partners—or your internal staff, they have to be excellent. You cannot do an upgrade on time, on budget without great people.” – Jeff Anderson, VP Information Technology at Integris With close support from Temenos and a clear strategy: move fast, minimize customizations, and align with out-of-the-box functionality—the team stayed focused on delivering a clean, agile result. “We didn’t want to carry legacy complexity forward,” Jeff said. “We wanted to come out the other side with agility, not technical debt.” The upgrade has given Integris improved operational control, a more consolidated view of its business, and a foundation for next-generation digital capabilities. “Deep expertise and strong project discipline are always essential in these kinds of projects. With the right people in place and a clear plan, progress is achieved even better than in larger teams that are less structured. This was especially true at IIG Bank, where strong internal team alignment, together with a close partnership with Temenos and BCT, played a key role in the project’s success.” – Heytem Al Ziyani, Head of IT at IIG Bank Integris has been using Temenos Payments Hub (TPH) for several years to support e-transfers and ISO 20022-compliant messaging. The system has proved highly reliable, requiring little maintenance once configured. That gave Jeff and his team less thing to focus on. “Through the recent upgrade, it didn’t require any changes. We were able to take it offline briefly and bring it back online without issue. That made a complex project simpler and less risky.” Bahwan CyberTek logo – words in black text with a blue square icon that contains a white B with ripples in it like water BCT is an exclusive sales and delivery partner for all Temenos products and solutions in India, Sri Lanka, Nepal and Bhutan. Bahwan CyberTek logo – words in black text with a blue square icon that contains a white B with ripples in it like water BCT is an exclusive sales and delivery partner for all Temenos products and solutions in India, Sri Lanka, Nepal and Bhutan. “Deep expertise and strong project discipline are always essential in these kinds of projects. With the right people in place and a clear plan, progress is achieved even better than in larger teams that are less structured. This was especially true at IIG Bank, where strong internal team alignment, together with a close partnership with Temenos and BCT, played a key role in the project’s success.” – Heytem Al Ziyani, Head of IT at IIG Bank https://vimeo.com/1094014151/8b8361059c Interview with IIG Bank Regulation – the catalyst for change Al Ziyani understood that proactive innovation alone would not be enough. The bank would also need to keep pace with a continually evolving regulatory climate, to ensure any new products and features were compliant. And in 2024 and 2025, he was proven right, as IIG faced a significant challenge in adopting the upcoming SWIFT CBPR+ and SEPA Instant Payments regulations. As the bank’s operations evolved, so did its technology needs. To support future growth and ensure compliance with evolving regulations, the bank recognized the importance of a modern payment’s infrastructure, one that offers greater automation, interoperability, and scalability. https://vimeo.com/1094014151/8b8361059c Interview with IIG Bank At a Glance • One of the first banks in Malta to go live with SEPA Instant Payments. • Transaction times reduced to seconds, with 24/7 availability. • Compliance with SWIFT CBPR+ and TIPS, the European Central Bank’s instant payment settlement platform. IIG Bank (Malta) Ltd., established in 2010, is a fully licensed credit institution regulated by the Malta Financial Services Authority (MFSA). ● Successful self-delivered modernization of Temenos Core to R24. ● Transition to Temenos Application Framework Java (TAFJ) in parallel. ● ‘Close of Business’ (COB) processing time reduced from over 3.5 hours to under 2. ● 1.5 staff hours saved daily through automated member alerts. ● Faster third-party integration via regional APIs. Integris Credit Union, with $1.5 billion in funds under administration, is located in northern British Columbia and has continually achieved results that rival much larger institutions. As a long-standing Temenos client Integris reaffirmed its digital-first vision in 2024 by executing one of its most ambitious initiatives to date: modernizing to the latest Temenos Core version, transitioning from TAFC (Temenos Application Framework C) to TAFJ (Temenos Application Framework Java), and integrating Temenos Payments Hub (TPH) into its operations. Behind these moves was the risk of inaction. As new technologies and disruptors continue to reshape the Canadian financial landscape, Integris understood it needed to move with the times; a digital-first, mobile-first approach. And they needed it fast. “Time was of the essence,” said Jeff Anderson, VP Information Technology at Integris. “We had one shot to get it right.” “We needed a platform that would adapt to changing regulation, able to scale with us, and connect seamlessly with the outside world.” – Heytem Al Ziyani, Head of IT at IIG Bank On their own terms “We needed a platform that would adapt to changing regulation, able to scale with us, and connect seamlessly with the outside world.” – Heytem Al Ziyani, Head of IT at IIG Bank Despite the project’s scale, Jeff assembled a lean, focused team—just himself, two developers, a project manager, and a small group of testers. The decision to self-deliver allowed for total control and discipline. “You have to guard the scope of the upgrade. Don’t let it change,” Jeff emphasized. Integris also chose to continue running its systems on-premises—a rarity in today’s market but a deliberate decision to maintain operational control. Temenos’ flexibility played a key role in this success. “That flexibility in how we wanted to manage the upgrade is not something that you can do with other vendors. The people that you choose to either partner with—like Temenos, professional services or third-party partners—or your internal staff, they have to be excellent. You cannot do an upgrade on time, on budget without great people.” – Jeff Anderson, VP Information Technology at Integris Zero payments downtime “Through the recent upgrade, it didn’t require any changes. We were able to take it offline briefly and bring it back online without issue. That made a complex project simpler and less risky.” Immediate results “Through the recent upgrade, it didn’t require any changes. We were able to take it offline briefly and bring it back online without issue. That made a complex project simpler and less risky.” We saw improvements immediately after go-live. The system’s responsiveness, the logging, the automation, it all worked.” – Jeff Anderson, VP Information Technology at Integris “Time was of the essence,” “We had one shot to get it right.” Jeff Anderson, VP Information Technology at Integris. The upgrade was completed in April 2025, and the impact was clear from day one. ‘Close of Business’ (COB) processing times dropped from over 3.5 hours to under 2. Staff gained back 1.5 hours per day through automated member notifications, which reduced the need for manual calls or emails. And audit logs improved dramatically, helping the team identify and resolve issues faster. “In modern banking, you need to be able to connect to a network of solutions. The strength of Temenos is its adaptability. We can integrate with any platform, comply with new regulations, and roll out new services quickly.” – Heytem Al Ziyani, Head of IT at IIG Bank The upgrade was completed in April 2025, and the impact was clear from day one. ‘Close of Business’ (COB) processing times dropped from over 3.5 hours to under 2. Staff gained back 1.5 hours per day through automated member notifications, which reduced the need for manual calls or emails. And audit logs improved dramatically, helping the team identify and resolve issues faster. “We saw improvements immediately after go-live. The system’s responsiveness, the logging, the automation, it all worked.” – Jeff Anderson, VP Information Technology at Integris Even more significant was the new ability to accelerate product launches. Pre-built configurations and parameterization has made it easier to roll out services faster, with fewer technical dependencies. Set for future success Beyond these immediate wins, the upgrade has set Integris up for the future. Jeff explained the most valuable of these would be the number of APIs they can now access. “We can increase the efficiency of integrating with third parties. It’s going to be super-valuable.” His team has wasted no time in leveraging that new capability. Just a week after the upgrade, Jeff and his team implemented an alerting system for accounts going into overdraft —soon to be a legislative requirement in Canada—putting Integris ahead of the regulators. “We implemented that by taking some events happening on a daily basis within Temenos Core Banking and could pipe it into some other systems to automatically send alerts, which is a real strength of Temenos Core Banking,” said Jeff. They are also already working on integrations for open banking, payment rails, and mobile wallets such as Apple Pay and Google Pay. Temenos Payments Hub gives the institution a modern foundation to support this roadmap. “The upgrade isn’t the finish line, it’s the starting point,” said Jeff. “We’ve now got the architecture to compete with fintechs and deliver services at speed.” Crucially, the transition also changed how the business and technology teams work together. With the product now driving processes (rather than the other way around), collaboration is tighter, and delivery is faster. History of trust “We knew the platform. We trusted it. And we knew we had the right people on both sides to make it work. By staying true to the core product and avoiding unnecessary complexity, Integris has laid the foundation for future innovation, scalability, and member-centric service. We’ve got a solution that can move at the pace we want, and scale as we grow, to wherever our members need us to be next.” – Jeff Anderson, VP Information Technology at Integris logo bahwan cybertech We partnered successfully with: BCT is an exclusive sales and delivery partner for all Temenos products and solutions in India, Sri Lanka, Nepal and Bhutan. Learn more about BCT With the upgrading of the core and the payments layers, IIG is exploring automation in areas such as customer onboarding and fraud detection. Temenos Financial Crime Mitigation (FCM) already plays a central role in AML and transaction screening, and AI is firmly on the roadmap for future capabilities. logo bahwan cybertech BCT is an exclusive sales and delivery partner for all Temenos products and solutions in India, Sri Lanka, Nepal and Bhutan. Learn more about BCT https://vimeo.com/1094014151/8b8361059c Interview with IIG Bank • One of the first banks in Malta to go live with SEPA Instant Payments. • Transaction times reduced to seconds, with 24/7 availability. • Compliance with SWIFT CBPR+ and TIPS, the European Central Bank’s instant payment settlement platform. Even more significant was the new ability to accelerate product launches. Pre-built configurations and parameterization has made it easier to roll out services faster, with fewer technical dependencies. “In modern banking, you need to be able to connect to a network of solutions. The strength of Temenos is its adaptability. We can integrate with any platform, comply with new regulations, and roll out new services quickly.” – Heytem Al Ziyani, Head of IT at IIG Bank As a relatively small player in the market, the scale and speed of Integris’ modernization is even more remarkable. But having worked with Temenos for years, Jeff was confident it could be achieved “The world is full of people who want to tell you that what you’re trying to do is impossible. But if you have the right people and the right technology, anything is possible.” Ultimately, it came down to trust. We knew the platform. We trusted it. And we knew we had the right people on both sides to make it work. By staying true to the core product and avoiding unnecessary complexity, Integris has laid the foundation for future innovation, scalability, and member-centric service. We’ve got a solution that can move at the pace we want, and scale as we grow, to wherever our members need us to be next.” – Jeff Anderson, VP Information Technology at Integris We partnered successfully with: BCT is an exclusive sales and delivery partner for all Temenos products and solutions in India, Sri Lanka, Nepal and Bhutan. Learn more about BCT https://vimeo.com/1094238609/1a53ba5c95 Interview with Integris But the bank’s ambitions extend beyond Malta. “We have a global outlook,” said Heytem Al Ziyani, Head of IT at IIG Bank. “We aim to support customers and provide financial services wherever they are. “Digital is core to this vision”; but an outdated core banking system proved an obstacle to progress. “We see lots of opportunities to improve and to provide better services to our clients; but without the right technology in place, they can only be ideas.” The Bank took a bold step forward in 2017 when it adopted Temenos as its core banking system and partnered with Stoics IT for the first time for implementation. “In modern banking, you need to be able to connect to a network of solutions. The strength of Temenos is its adaptability. We can integrate with any platform, comply with new regulations, and roll out new services quickly.” – Heytem Al Ziyani, Head of IT at IIG Bank “Our future is digital. And with Temenos, we have the platform and the partner to keep evolving, while maintaining the focused, lean operating model that we value.” – Heytem Al Ziyani, Head of IT at IIG Bank logo bahwan cybertech We partnered successfully with: BCT is an exclusive sales and delivery partner for all Temenos products and solutions in India, Sri Lanka, Nepal and Bhutan. Learn more about BCT Learn more about BCT We partnered successfully with: logo bahwan cybertech BCT is an exclusive sales and delivery partner for all Temenos products and solutions in India, Sri Lanka, Nepal and Bhutan. Learn more about BCT BCT is an exclusive sales and delivery partner for all Temenos products and solutions in India, Sri Lanka, Nepal and Bhutan. Learn more about BCT logo bahwan cybertech BCT is an exclusive sales and delivery partner for all Temenos products and solutions in India, Sri Lanka, Nepal and Bhutan. Learn more about BCT Watch video