BforBank is the Crédit Agricole Group’s online bank. Founded in 2009, it operates in France and Germany and supports Crédit Agricole’s broader European digital banking strategy.

BforBank provides digital banking services through its mobile platform, offering everyday banking products, savings accounts, and 24/7 customer support. Its account offering includes the BforBASIC card and the BforZEN card, along with regulated savings products such as Livret A, LDDS, life insurance, etc. BforBank also offers consumer loans.

The bank continues to expand its product portfolio as part of its long-term growth plans. BforBank is labeled Digital Responsible Level 2.

Driving Transformation Through Cloud-Native Banking and Scalable Innovation

At the heart of BforBank’s operations is Temenos core banking software, which has supported the bank’s back-office functions since the very beginning. As the banking industry evolved toward greater collaboration and digital agility, BforBank recognized the need to challenge its initial technology choices. BforBank undertook an extensive assessment, exploring multiple software providers using proof of concept trials on Google Cloud. After thorough evaluation, Temenos was chosen for its ongoing commitment to building an open and secure cloud banking platform that enables banks to efficiently assemble and deliver services at scale.

Moving to Temenos on Google Cloud will empower BforBank with hyperscale agility, flexibility, and scalability, enabling it to accelerate the launch of innovative services, while significantly reducing operational costs. Transitioning from an on-premise implementation to a fully cloud-native, API-first architecture positions the bank to seize new growth opportunities and achieve greater efficiency at scale.

BforBank’s vision is ambitious: it aims to reach three million customers by 2030 and expand its footprint beyond France into multiple international markets.  By harnessing its digital-first strategy and advanced technology stack, the bank is poised to transform its business model and deliver exceptional customer experiences across borders.

Automating Payments for Enhanced Efficiency and Scalable Growth

Recently, BforBank extended its partnership with Temenos by adopting the Temenos Payments Hub. This decision was driven by the desire to eliminate manual processes and accelerate straight-through processing (STP) across various asset classes. BforBank sought to leverage native automation capabilities within Temenos, rather than develop workflows internally – a strategy designed to protect the long-term viability and upgradability of its systems.

By relying on proven, upgradable technology, the bank aimed to maximize the benefits of its existing Temenos core banking solution, improve return on investment, and reduce manual intervention in payments management and SEPA direct debit processing.

BforBank’s journey with Temenos Core on Google Cloud and Temenos Payments Hub showcases how a forward-thinking digital bank can harness composable banking and cloud innovation to drive operational excellence, accelerate growth, and redefine customer empowerment in the financial sector. These strategic technology choices highlight BforBank’s unwavering commitment to leveraging leading-edge technology to deliver superior banking experiences and sustain long-term growth.

BforBank Cloud Migration and Payment Modernization in Digital Banking Paris, France At a Glance • Migrating core banking infrastructure to a cloud-native, API-first architecture on Google Cloud • Enabled faster launch of innovative digital banking services while reducing operational costs • Adopted Temenos Payments Hub to automate payment workflows and reduce manual processing • Aims at Improving straight-through processing (STP) across SEPA direct debit and payments management • Enhancing scalability to support international expansion BforBank is the Crédit Agricole Group’s online bank. Founded in 2009, it operates in France and Germany and supports Crédit Agricole’s broader European digital banking strategy. BforBank provides digital banking services through its mobile platform, offering everyday banking products, savings accounts, and 24/7 customer support. Its account offering includes the BforBASIC card and the BforZEN card, along with regulated savings products such as Livret A, LDDS, life insurance, etc. BforBank also offers consumer loans. The bank continues to expand its product portfolio as part of its long-term growth plans. BforBank is labeled Digital Responsible Level 2. https://vimeo.com/1094014151/8b8361059c PLACEHOLDER https://vimeo.com/1124259931/df78107869 bank Pioneering Composable Digital Banking in Saudi Arabia Riyadh, Saudi Arabia Watch video BFor Bank Logo The banking world is changing fast. After years of successful operations and ahead of new strategic initiatives, we wanted to challenge our initial choices. We initiated a complex process and tested several software vendors with proof of concept on Google Cloud. Temenos was just the obvious choice, having invested relentlessly during the past years to deliver the most open and secure cloud banking platform for composing and deploying banking services at scale.” Pascal Luigi, Deputy CEO of BforBank There were vendors pitching very aggressively, but with no track record in our market. And you can’t risk that. For a massive project like this, you need someone you can trust.” – Amr El-Garhy, CEO & MD, MIDBANK Automating Payments for Enhanced Efficiency and Scalable Growth Temenos was attentive at the moments that really mattered.They brought in more resources when needed, stayed close to the project, and showed genuine commitment to our success.” – Amr El-Garhy, CEO & MD, MIDBANK Selecting Temenos Payments Hub was a natural progression for us. Its native automation and seamless integration with our Temenos core banking stack empower our teams to focus on innovation rather than manual processing. We’re confident this will help us deliver faster, more reliable payment services to our customers as we scale across new markets.” Pascale Monnerie, Head of Banking Platform at BforBank We’re seeing the benefits, and now we’re thinking about how to lead the next wave of innovation. Now is the time to push forward.” – Amr El-Garhy, CEO & MD, MIDBANK   We have proudly partnered with: The outcome of that exercise was the selection of Facilities Lending and Club Loan modules of Arrangement Architecture (AA), that are offered within Temenos Core. Temenos went on to lead the business requirements design phase, with Systems Arabia (formerly NDC) providing implementation support and integration expertise. Go-live was achieved in November 2024, with immediate results Recently, BforBank extended its partnership with Temenos by adopting the Temenos Payments Hub. This decision was driven by the desire to eliminate manual processes and accelerate straight-through processing (STP) across various asset classes. BforBank sought to leverage native automation capabilities within Temenos, rather than develop workflows internally – a strategy designed to protect the long-term viability and upgradability of its systems. By relying on proven, upgradable technology, the bank aimed to maximize the benefits of its existing Temenos core banking solution, improve return on investment, and reduce manual intervention in payments management and SEPA direct debit processing. ITSS provides high-quality services for banks with Temenos Transact in parts of Africa, Middle East, Asia and Latin America. Learn more about ITSS BforBank’s journey with Temenos Core on Google Cloud and Temenos Payments Hub showcases how a forward-thinking digital bank can harness composable banking and cloud innovation to drive operational excellence, accelerate growth, and redefine customer empowerment in the financial sector. These strategic technology choices highlight BforBank’s unwavering commitment to leveraging leading-edge technology to deliver superior banking experiences and sustain long-term growth. ITSS provides high-quality services for banks with Temenos Transact in parts of Africa, Middle East, Asia and Latin America. Learn more about ITSS We have proudly partnered with: ITSS provides high-quality services for banks with Temenos Transact in parts of Africa, Middle East, Asia and Latin America. Learn more about ITSS Woman on phone leaning against wall Banking solutions for all segments Empowering banks across segments with scalable, innovative, and efficient solutions. Explore our solutions Explore our solutions Hamilton Reserve Bank strives to create products tailored to meet the unique requirements of its global clients that value speed, safety, and privacy. Similarly, the bank aims to make every client interaction an easy, fast, secure, and frictionless experience — from new account onboarding 100% online to fast payments executed in seconds and 24/7 digital access allowing multiple signers and controls in omnibus accounts; all backed up with robust security, privacy, and top compliance measures. The bank chose Temenos for its highly reputable and dependable core banking system with exceptional transaction and real-time monitoring capabilities demanded by large global correspondent banks. “Our previous core banking tools had limited integration capabilities,” adds Akinnia Glasgow. “Key processes such as manual client onboarding could take 5 days for staff to approve account applications. As customer onboarding exploded with many new account applications waiting to be processed, we had to scale our global operations through a fresh approach. The flexible Temenos modules became our solution after we had rejected many others. We signed an 11-year agreement with Temenos as a key partner and devoted a US$30 million IT budget to build a large bank well positioned to serve a worldwide client base. We are very pleased and have not looked back since.” ITSS provides high-quality services for banks with Temenos Transact in parts of Africa, Middle East, Asia and Latin America. Learn more about ITSS Woman on phone leaning against wall Banking solutions for all segments Empowering banks across segments with scalable, innovative, and efficient solutions. Explore our solutions Woman on phone leaning against wall Banking solutions for all segments Empowering banks across segments with scalable, innovative, and efficient solutions. Explore our segments Measurable impact The results have been swift and significant. MIDBANK has the ability to work on reducing transaction processing times and annual saving in operational cost, and improving in customer satisfaction. Customers will benefit in the coming period from faster services, better product availability, and a more modern digital experience. It is an artistic expression of how digital transformation reshapes end users’ financial lives—through cutting-edge technological innovations, accelerated service delivery, and enhanced user experience. It reflects the dual mission of driving operational efficiency and reinforcing regulatory compliance, as pivotal forces for sustainable economic growth and inclusive development, in alignment with Egypt Vision 2030 and the Central Bank of Egypt. Internally, automation has decreased the reliance on manual operations, freeing staff to focus on higher-value tasks. “The capacity in the system is so strong and robust that it helps us resolve things much more quickly,” Amr said. Explore our segments Woman writing on clipboard at desk Customer Success Stories Real stories of transformation with Temenos solutions. Read more success stories Woman on phone leaning against wall Woman writing on clipboard at desk Customer Success Stories Real stories of transformation with Temenos solutions. Read more success stories Banking solutions for all segments Empowering banks across segments with scalable, innovative, and efficient solutions. Explore our segments Woman writing on clipboard at desk Customer Success Stories Real stories of transformation with Temenos solutions. Read more success stories Our payments business is not simple. We need a payment hub that can manage third-party flows, and Temenos Payments gave us the flexibility to build around that complexity.” Sophoklis Argyrou, CEO of Bank of Beirut UK. The bank worked closely with LTIMindtree, Temenos’ preferred partner in the region. “LTIMindtree delivered the project with professionalism and care. We had confidence in them from the start, and they validated that confidence throughout,” Sophoklis said. “For this transformation, tight collaboration was essential,” said Hemal Jayasinghe, Chief Business Officer, at LTIMindtree. “Bank of Beirut UK, Temenos, and our delivery team worked as one from day one – aligning on priorities, managing the regulatory environment, and solving challenges together.” ITSS provides high-quality services for banks with Temenos Transact in parts of Africa, Middle East, Asia and Latin America. Learn more about ITSS Woman on phone leaning against wall Temenos Wealth Management A single platform of independent capabilities unifying digital, portfolio management, data, and core for wealth and private banking. Explore our solution Woman writing on clipboard at desk Data Hub Transform banking with real-time data, AI acceleration, and seamless integration. Explore our solution ITSS provides high-quality services for banks with Temenos Transact in parts of Africa, Middle East, Asia and Latin America. Learn more about ITSS Woman on phone leaning against wall Banking solutions for all segments Empowering banks across segments with scalable, innovative, and efficient solutions. Explore our segments Woman writing on clipboard at desk Customer Success Stories Real stories of transformation with Temenos solutions. Read more success stories Woman on phone leaning against wall Explore our segments Woman writing on clipboard at desk Customer Success Stories Real stories of transformation with Temenos solutions. Read more success stories Core Banking Consistently deliver innovative, modular and comprehensive core banking. Explore our solution Team sitting at desk behind glass wall Financial Crime Mitigation A single product family for fast compliance, protection and time to value. Explore our solution Moving to Temenos on Google Cloud will empower BforBank with hyperscale agility, flexibility, and scalability, enabling it to accelerate the launch of innovative services, while significantly reducing operational costs. Transitioning from an on-premise implementation to a fully cloud-native, API-first architecture positions the bank to seize new growth opportunities and achieve greater efficiency at scale. BforBank’s vision is ambitious: it aims to reach three million customers by 2030 and expand its footprint beyond France into multiple international markets.  By harnessing its digital-first strategy and advanced technology stack, the bank is poised to transform its business model and deliver exceptional customer experiences across borders. Close ties Temenos offered MIDBANK more than just software. Its local presence, proven track record in Egypt, and strong ecosystem of partners brought credibility and confidence to a high-stakes transformation. Banking solutions for all segments Empowering banks across segments with scalable, innovative, and efficient solutions. b Customer Success Stories Real stories of transformation with Temenos solutions. Read more success stories Real impact, right away The project went live in just over 12 months. And while formal ROI assessments are scheduled for the next phase, the immediate feedback has been clear – especially from frontline teams. “The trade finance team told us straight away – it’s more capable, more efficient,” Sophoklis shared. “They can process faster and with more confidence.” Operationally, the system has already unlocked key improvements: Dramatically expanded management information (MI) and reporting capabilities Significantly improved data visibility across operations “The data visibility is miles ahead of what we had before,” Sophoklis said. “The MI potential is limitless. Control and security have also improved, giving senior leadership greater confidence. “We feel more secure, knowing we’re operating on an up-to-date platform with proper controls,” added Sophoklis. A platform built for ambition The transformation is about more than modernization – it’s about enabling a different kind of bank. While 80–85% of the business today remains wholesale-focused, the target is to reach a 60/40 split between wholesale and retail/private banking. “We’re expanding our offering to the Lebanese diaspora – high-net-worth clients who want a secure, personalized service,” Sophoklis explained. “The new platform gives us the agility to grow without compromising our core.” The goal is clear: grow the customer base threefold within three to five years, starting from mid-2026. A true partnership and a path forward ITSS provides high-quality services for banks with Temenos Transact in parts of Africa, Middle East, Asia and Latin America. Learn more about ITSS Woman on phone leaning against wall Banking solutions for all segments Empowering banks across segments with scalable, innovative, and efficient solutions. Explore our segments Woman writing on clipboard at desk Customer Success Stories Real stories of transformation with Temenos solutions. Read more success stories Woman on phone leaning against wall Banking solutions for all segments Empowering banks across segments with scalable, innovative, and efficient solutions. Explore our segments Woman writing on clipboard at desk Customer Success Stories Real stories of transformation with Temenos solutions. Read more success stories Core Banking Consistently deliver innovative, modular and comprehensive core banking. Explore our solution Team sitting at desk behind glass wall Financial Crime Mitigation A single product family for fast compliance, protection and time to value. Explore our solution Woman on phone leaning against wall Banking solutions for all segments Empowering banks across segments with scalable, innovative, and efficient solutions. Read more about Google Cloud Woman writing on clipboard at desk Customer Success Stories Real stories of transformation with Temenos solutions. Read more success stories Woman on phone leaning against wall Banking solutions for all segments Empowering banks across segments with scalable, innovative, and efficient solutions. Explore our segments Woman writing on clipboard at desk Customer Success Stories Real stories of transformation with Temenos solutions. Read more success stories Woman on phone leaning against wall Banking solutions for all segments Empowering banks across segments with scalable, innovative, and efficient solutions. Explore our segments Woman writing on clipboard at desk Customer Success Stories Real stories of transformation with Temenos solutions. Read more success stories Woman on phone leaning against wall Core Banking Consistently deliver innovative, modular and comprehensive core banking. Explore our solution Team sitting at desk behind glass wall Financial Crime Mitigation A single product family for fast compliance, protection and time to value. Explore our solution Woman on phone leaning against wall Banking solutions for all segments Empowering banks across segments with scalable, innovative, and efficient solutions. Learn more about LTIMindtree Woman writing on clipboard at desk Customer Success Stories Real stories of transformation with Temenos solutions. Read more success stories At the heart of BforBank’s operations is Temenos core banking software, which has supported the bank’s back-office functions since the very beginning. As the banking industry evolved toward greater collaboration and digital agility, BforBank recognized the need to challenge its initial technology choices. BforBank undertook an extensive assessment, exploring multiple software providers using proof of concept trials on Google Cloud. After thorough evaluation, Temenos was chosen for its ongoing commitment to building an open and secure cloud banking platform that enables banks to efficiently assemble and deliver services at scale. https://vimeo.com/1158984519/4d72d33443 SS For Sophoklis, the transformation is as much about partnership as it is about product. “Temenos didn’t just sell us software. They supported us through a complex journey – technically and strategically,” he said. Looking ahead, the bank plans to build on this foundation with greater automation, product innovation, and data-led insights. One area of potential evolution: regulatory reporting. With its modern platform live, a trusted partner ecosystem in place, and an ambitious strategy for expansion, Bank of Beirut UK is positioned to lead – efficiently, securely, and at scale. “This is just the beginning,” Sophoklis said. “We now have a foundation that supports where we’re going – not just where we’ve been.” We have proudly partnered with: LTI Mindtree logo Woman on phone leaning against wall Core Banking Consistently deliver innovative, modular and comprehensive core banking. Explore our solution Team sitting at desk behind glass wall Financial Crime Mitigation A single product family for fast compliance, protection and time to value. Explore our solution Driving Transformation Through Cloud-Native Banking and Scalable Innovation Google Cloud logo Read more about Google Cloud Google Cloud logo

A growth engine for Vietnam

Vietnam Prosperity Joint Stock Commercial Bank (VPBank) is one of Vietnam’s largest private banks, serving over 30 million customers across retail and corporate banking. The bank is a leader in digital innovation, having launched multiple digital brands including NEO, NEOBiz, UBank, Cake. To serve millions more customers with speed and reliability, VPBank recognized that its core banking platform had to evolve – to be faster, smarter, and more scalable.

Expanding from the core

VPBank had been using Temenos Core Banking since 2006. As it has grown, it has retained this core, while upgrading to new releases.

“We always need to improve our speed to market and agility,” said Augustine Wong Kok Seng, former CIO at VPBank. “Digital banks move fast, and if we want to stay competitive, we need to keep our core platform at the cutting edge.”

More importantly, many of the alternative platforms required specialized business analyst skills that were hard to source in emerging markets like Vietnam.

A strategic upgrade with the right partners

VPBank committed to upgrading its Temenos core banking, while shifting to a hybrid architecture using Red Hat OpenShift. The bank partnered with Systems Limited, with proven expertise in deploying Red Hat OpenShift for core banking on-premise. Red Hat was instrumental in helping containerise VPBank’s core banking system. While the core continues to run on-premise in a private cloud, AWS supported the broader hybrid architecture and testing environments, providing flexibility as the bank plans for future innovations.

This wasn’t a routine upgrade. It was one of the largest and most complex core banking transformations in the country. It involved migrating more than 18 million accounts and 77 terabytes of data, all within a 24-hour go-live window.

Key to success was VPBank’s decision to run the upgrade using disaster recovery (DR) mode to avoid impacting customer service. For most of the weekend, customers continued transacting as usual, with only a brief three-hour switchover window when systems were unavailable.

“With this modernisation, VPBank gains the ability to orchestrate workloads at scale, streamline deployments, and maintain high availability. These are critical capabilities for supporting millions of customers while driving continuous innovation,” said Dao Hoang Giang (Jane), Country Manager, Red Hat Vietnam, Cambodia, Laos & Myanmar.

Results that scale with ambition

The transformation delivered immediate and measurable gains. Business processing speeds improved by 30%, and payment transaction volumes rose by 40%. The upgraded system can now handle double the daily volume without issue, enabling faster, more stable product launches. Most importantly, the go-live was completed without a single incident, ensuring uninterrupted service and reinforcing trust across the customer base.

Built on trust, delivered through partnership

Temenos was the natural choice for VPBank’s continued core transformation. With over 30 Temenos clients in Vietnam, the bank saw deep local knowledge and the business functionality no other vendor could match.

Augustine emphasized that VPBank’s strategy remains dynamic. “We’re constantly evaluating new technologies,” he said. “This decision made the most sense at the current juncture, but the pace of change is fast. We’re always scanning the horizon, but if Temenos continues to innovate and decouple modules, they’ll stay in the lead.”

Systems Limited impressed the bank with its resolve. “They didn’t talk about cost,” Augustine said. “They talked about solving the problem. That made all the difference.”

“This success with VPBank demonstrates the depth of our expertise in executing major core banking upgrades on a global scale,” said Ammara Masood, GM Global Industries, Banking & Financial Services, Systems Limited. “By combining innovative methodologies with Temenos’ next-generation platform and Red Hat OpenShift, we’ve enabled VPBank to achieve remarkable improvements in scalability, efficiency, and performance.”

Modernisation that drives inclusion

The technology upgrade is about more than just scale. It’s also enabling inclusion.

Vietnam has a population of over 100 million, but only around 30 million are currently banked. VPBank is on a mission to change that. “Our full name – Vietnam Prosperity Bank – says it all,” Augustine said. “We’re here to build an inclusive financial society. That requires trust, and trust is built on stable, scalable systems.”

AI, automation, and agility

With the new core in place, VPBank is now focused on building out its AI strategy. From conversational AI tools to internal automation, the bank is developing an “AI factory” model that enables teams to build, test, and launch intelligent tools faster.

The foundation is the data; and the integrity of that data comes from a trusted, resilient core.

“AI is just an enabler,” Augustine said. “Data is the crown jewel. And with Temenos, we know our data is secure, stable, and ready to power the next wave of innovation.”

With the upgrade complete and the bank now future-ready, VPBank is focused on reaching the next horizon of growth. As digital adoption accelerates and AI reshapes the financial landscape, agility will be the key to the future, explains Augustine. “Now we have the capabilities to adapt. That’s partly about the technology we’ve deployed, but equally about having a partner in Temenos that is shaping the future, putting us in the driving seat.”

VPBank Scaling smarter and powering inclusion Hanoi, Vietnam At a Glance • One of the largest core banking upgrades executed in Vietnam • 18M+ accounts migrated in a single weekend • 30% faster business processing • 40% increase in payment transaction volumes • Core banking system now handles double the volume with zero incidents • Near-zero customer disruption during go-live A growth engine for Vietnam https://vimeo.com/1094014151/8b8361059c PLACEHOLDER https://vimeo.com/1124259931/df78107869 bank Pioneering Composable Digital Banking in Saudi Arabia Riyadh, Saudi Arabia Watch video VPBank logo Expanding from the core There were vendors pitching very aggressively, but with no track record in our market. And you can’t risk that. For a massive project like this, you need someone you can trust.” – Amr El-Garhy, CEO & MD, MIDBANK We were told we’d need people who could construct smart contracts. Temenos offered a more intuitive, business-friendly platform that our teams could adapt to quickly. That made the decision clear.” Augustine Wong Kok Seng, former CIO at VPBank Temenos was attentive at the moments that really mattered.They brought in more resources when needed, stayed close to the project, and showed genuine commitment to our success.” – Amr El-Garhy, CEO & MD, MIDBANK VPBank committed to upgrading its Temenos core banking, while shifting to a hybrid architecture using Red Hat OpenShift. The bank partnered with Systems Limited, with proven expertise in deploying Red Hat OpenShift for core banking on-premise. Red Hat was instrumental in helping containerise VPBank’s core banking system. While the core continues to run on-premise in a private cloud, AWS supported the broader hybrid architecture and testing environments, providing flexibility as the bank plans for future innovations. This wasn’t a routine upgrade. It was one of the largest and most complex core banking transformations in the country. It involved migrating more than 18 million accounts and 77 terabytes of data, all within a 24-hour go-live window. Key to success was VPBank’s decision to run the upgrade using disaster recovery (DR) mode to avoid impacting customer service. For most of the weekend, customers continued transacting as usual, with only a brief three-hour switchover window when systems were unavailable. “With this modernisation, VPBank gains the ability to orchestrate workloads at scale, streamline deployments, and maintain high availability. These are critical capabilities for supporting millions of customers while driving continuous innovation,” said Dao Hoang Giang (Jane), Country Manager, Red Hat Vietnam, Cambodia, Laos & Myanmar. We’re seeing the benefits, and now we’re thinking about how to lead the next wave of innovation. Now is the time to push forward.” – Amr El-Garhy, CEO & MD, MIDBANK   The transformation delivered immediate and measurable gains. Business processing speeds improved by 30%, and payment transaction volumes rose by 40%. The upgraded system can now handle double the daily volume without issue, enabling faster, more stable product launches. Most importantly, the go-live was completed without a single incident, ensuring uninterrupted service and reinforcing trust across the customer base. The outcome of that exercise was the selection of Facilities Lending and Club Loan modules of Arrangement Architecture (AA), that are offered within Temenos Core. Temenos went on to lead the business requirements design phase, with Systems Arabia (formerly NDC) providing implementation support and integration expertise. Go-live was achieved in November 2024, with immediate results A strategic upgrade with the right partners ITSS provides high-quality services for banks with Temenos Transact in parts of Africa, Middle East, Asia and Latin America. Learn more about ITSS Results that scale with ambition ITSS provides high-quality services for banks with Temenos Transact in parts of Africa, Middle East, Asia and Latin America. Learn more about ITSS Today, we can serve twice the volume with better quality. The customer experience is significantly improved – faster, more responsive, and more reliable.” Do Cam Van, Director of Core Banking Applications Service at VPBank ITSS provides high-quality services for banks with Temenos Transact in parts of Africa, Middle East, Asia and Latin America. Learn more about ITSS Woman on phone leaning against wall Banking solutions for all segments Empowering banks across segments with scalable, innovative, and efficient solutions. Explore our solutions Explore our solutions Hamilton Reserve Bank strives to create products tailored to meet the unique requirements of its global clients that value speed, safety, and privacy. Similarly, the bank aims to make every client interaction an easy, fast, secure, and frictionless experience — from new account onboarding 100% online to fast payments executed in seconds and 24/7 digital access allowing multiple signers and controls in omnibus accounts; all backed up with robust security, privacy, and top compliance measures. The bank chose Temenos for its highly reputable and dependable core banking system with exceptional transaction and real-time monitoring capabilities demanded by large global correspondent banks. “Our previous core banking tools had limited integration capabilities,” adds Akinnia Glasgow. “Key processes such as manual client onboarding could take 5 days for staff to approve account applications. As customer onboarding exploded with many new account applications waiting to be processed, we had to scale our global operations through a fresh approach. The flexible Temenos modules became our solution after we had rejected many others. We signed an 11-year agreement with Temenos as a key partner and devoted a US$30 million IT budget to build a large bank well positioned to serve a worldwide client base. We are very pleased and have not looked back since.” ITSS provides high-quality services for banks with Temenos Transact in parts of Africa, Middle East, Asia and Latin America. Learn more about ITSS Woman on phone leaning against wall Banking solutions for all segments Empowering banks across segments with scalable, innovative, and efficient solutions. Explore our solutions Woman on phone leaning against wall Banking solutions for all segments Empowering banks across segments with scalable, innovative, and efficient solutions. Explore our segments Measurable impact The results have been swift and significant. MIDBANK has the ability to work on reducing transaction processing times and annual saving in operational cost, and improving in customer satisfaction. Customers will benefit in the coming period from faster services, better product availability, and a more modern digital experience. It is an artistic expression of how digital transformation reshapes end users’ financial lives—through cutting-edge technological innovations, accelerated service delivery, and enhanced user experience. It reflects the dual mission of driving operational efficiency and reinforcing regulatory compliance, as pivotal forces for sustainable economic growth and inclusive development, in alignment with Egypt Vision 2030 and the Central Bank of Egypt. Internally, automation has decreased the reliance on manual operations, freeing staff to focus on higher-value tasks. “The capacity in the system is so strong and robust that it helps us resolve things much more quickly,” Amr said. Explore our segments Woman writing on clipboard at desk Customer Success Stories Real stories of transformation with Temenos solutions. Read more success stories Woman on phone leaning against wall Woman writing on clipboard at desk Customer Success Stories Real stories of transformation with Temenos solutions. Read more success stories Banking solutions for all segments Empowering banks across segments with scalable, innovative, and efficient solutions. Explore our segments Woman writing on clipboard at desk Customer Success Stories Real stories of transformation with Temenos solutions. Read more success stories Built on trust, delivered through partnership Temenos was the natural choice for VPBank’s continued core transformation. With over 30 Temenos clients in Vietnam, the bank saw deep local knowledge and the business functionality no other vendor could match. ITSS provides high-quality services for banks with Temenos Transact in parts of Africa, Middle East, Asia and Latin America. Learn more about ITSS Woman on phone leaning against wall Banking solutions for all segments Empowering banks across segments with scalable, innovative, and efficient solutions. Explore our segments Woman writing on clipboard at desk Customer Success Stories Real stories of transformation with Temenos solutions. Read more success stories ITSS provides high-quality services for banks with Temenos Transact in parts of Africa, Middle East, Asia and Latin America. Learn more about ITSS Woman on phone leaning against wall Banking solutions for all segments Empowering banks across segments with scalable, innovative, and efficient solutions. Explore our segments Woman writing on clipboard at desk Customer Success Stories Real stories of transformation with Temenos solutions. Read more success stories Woman on phone leaning against wall Explore our segments Woman writing on clipboard at desk Customer Success Stories Real stories of transformation with Temenos solutions. Read more success stories Banking solutions for all segments Empowering banks across segments with scalable, innovative, and efficient solutions. Explore our segments Woman writing on clipboard at desk Customer Success Stories Real stories of transformation with Temenos solutions. Read more success stories VPBank had been using Temenos Core Banking since 2006. As it has grown, it has retained this core, while upgrading to new releases. “We always need to improve our speed to market and agility,” said Augustine Wong Kok Seng, former CIO at VPBank. “Digital banks move fast, and if we want to stay competitive, we need to keep our core platform at the cutting edge.” More importantly, many of the alternative platforms required specialized business analyst skills that were hard to source in emerging markets like Vietnam. Close ties Temenos offered MIDBANK more than just software. Its local presence, proven track record in Egypt, and strong ecosystem of partners brought credibility and confidence to a high-stakes transformation. Banking solutions for all segments Empowering banks across segments with scalable, innovative, and efficient solutions. b Customer Success Stories Real stories of transformation with Temenos solutions. Read more success stories No one else had the business functionality and scale we needed. We explored all options, but Temenos was the only partner who could support our growth at this size. Frankly, no one else had the depth we needed. When things got tough, Temenos’ leadership was directly involved. I could call them up at any time, and they made things happen.” Augustine Wong Kok Seng, former CIO at VPBank Augustine emphasized that VPBank’s strategy remains dynamic. “We’re constantly evaluating new technologies,” he said. “This decision made the most sense at the current juncture, but the pace of change is fast. We’re always scanning the horizon, but if Temenos continues to innovate and decouple modules, they’ll stay in the lead.” Systems Limited impressed the bank with its resolve. “They didn’t talk about cost,” Augustine said. “They talked about solving the problem. That made all the difference.” “This success with VPBank demonstrates the depth of our expertise in executing major core banking upgrades on a global scale,” said Ammara Masood, GM Global Industries, Banking & Financial Services, Systems Limited. “By combining innovative methodologies with Temenos’ next-generation platform and Red Hat OpenShift, we’ve enabled VPBank to achieve remarkable improvements in scalability, efficiency, and performance.” Modernisation that drives inclusion The technology upgrade is about more than just scale. It’s also enabling inclusion. Vietnam has a population of over 100 million, but only around 30 million are currently banked. VPBank is on a mission to change that. “Our full name – Vietnam Prosperity Bank – says it all,” Augustine said. “We’re here to build an inclusive financial society. That requires trust, and trust is built on stable, scalable systems.” AI, automation, and agility ITSS provides high-quality services for banks with Temenos Transact in parts of Africa, Middle East, Asia and Latin America. Learn more about ITSS Woman on phone leaning against wall Banking solutions for all segments Empowering banks across segments with scalable, innovative, and efficient solutions. Explore our segments Woman writing on clipboard at desk Customer Success Stories Real stories of transformation with Temenos solutions. Read more success stories Woman on phone leaning against wall Banking solutions for all segments Empowering banks across segments with scalable, innovative, and efficient solutions. Explore our segments Woman writing on clipboard at desk Customer Success Stories Real stories of transformation with Temenos solutions. Read more success stories Banking solutions for all segments Empowering banks across segments with scalable, innovative, and efficient solutions. Explore our segments Woman writing on clipboard at desk Customer Success Stories Real stories of transformation with Temenos solutions. Read more success stories Woman on phone leaning against wall Banking solutions for all segments Empowering banks across segments with scalable, innovative, and efficient solutions. Explore our segments Woman writing on clipboard at desk Customer Success Stories Real stories of transformation with Temenos solutions. Read more success stories Woman on phone leaning against wall Banking solutions for all segments Empowering banks across segments with scalable, innovative, and efficient solutions. Explore our segments Woman writing on clipboard at desk Customer Success Stories Real stories of transformation with Temenos solutions. Read more success stories Woman on phone leaning against wall Banking solutions for all segments Empowering banks across segments with scalable, innovative, and efficient solutions. Explore our segments Woman writing on clipboard at desk Customer Success Stories Real stories of transformation with Temenos solutions. Read more success stories Woman on phone leaning against wall Banking solutions for all segments Empowering banks across segments with scalable, innovative, and efficient solutions. Explore our segments Woman writing on clipboard at desk Customer Success Stories Real stories of transformation with Temenos solutions. Read more success stories Woman on phone leaning against wall Banking solutions for all segments Empowering banks across segments with scalable, innovative, and efficient solutions. Explore our segments Woman writing on clipboard at desk Customer Success Stories Real stories of transformation with Temenos solutions. Read more success stories Vietnam Prosperity Joint Stock Commercial Bank (VPBank) is one of Vietnam’s largest private banks, serving over 30 million customers across retail and corporate banking. The bank is a leader in digital innovation, having launched multiple digital brands including NEO, NEOBiz, UBank, Cake. To serve millions more customers with speed and reliability, VPBank recognized that its core banking platform had to evolve – to be faster, smarter, and more scalable. With the new core in place, VPBank is now focused on building out its AI strategy. From conversational AI tools to internal automation, the bank is developing an “AI factory” model that enables teams to build, test, and launch intelligent tools faster. The foundation is the data; and the integrity of that data comes from a trusted, resilient core. “AI is just an enabler,” Augustine said. “Data is the crown jewel. And with Temenos, we know our data is secure, stable, and ready to power the next wave of innovation.” With the upgrade complete and the bank now future-ready, VPBank is focused on reaching the next horizon of growth. As digital adoption accelerates and AI reshapes the financial landscape, agility will be the key to the future, explains Augustine. “Now we have the capabilities to adapt. That’s partly about the technology we’ve deployed, but equally about having a partner in Temenos that is shaping the future, putting us in the driving seat.” We partnered successfully with: We partnered successfully with: We partnered successfully with: Microsoft’s Financial Services group helps financial firms leverage technology to amplify the impact their people can deliver to drive business success. Woman on phone leaning against wall Banking solutions for all segments Empowering banks across segments with scalable, innovative, and efficient solutions. Explore our segments Woman writing on clipboard at desk Customer Success Stories Real stories of transformation with Temenos solutions. Read more success stories Woman on phone leaning against wall Banking solutions for all segments Empowering banks across segments with scalable, innovative, and efficient solutions. Explore our segments Woman writing on clipboard at desk Customer Success Stories Real stories of transformation with Temenos solutions. Read more success stories Woman on phone leaning against wall Banking solutions for all segments Empowering banks across segments with scalable, innovative, and efficient solutions. Explore our segments Woman writing on clipboard at desk Customer Success Stories Real stories of transformation with Temenos solutions. Read more success stories

IRACE Digital is an institutional bank focused on serving the asset management industry, including hedge funds, private equity, venture capital, and family offices. The bank prioritizes safety, liquidity, and speed, holding client funds in trust without engaging in lending or leveraging activities. IRACE Digital offers a global footprint across the U.S., Europe, and the Cayman Islands, providing multi-currency banking, custody, payments, and trading services. Its digital-first platform enables fast onboarding, and a seamless user experience tailored to sophisticated asset managers. As the bank continues to scale, IRACE Digital expects its digital operating model to drive measurable performance improvements across efficiency, growth, and customer experience.

A new kind of bank for the global asset management industry

When IRACE Digital continued its recent global expansion into the US and Luxembourg, to further serve the asset management industry, it had a rare advantage: no legacy systems and no outdated technology. The goal was simple but powerful: create a fully digital, cross-border bank that could serve clients with speed, security, and simplicity. With the full Temenos SaaS offering IRACE Digital turned that vision into reality driving its expansion in the United States. This foundation positions the bank to serve significantly more clients without increasing operational complexity.

IRACE Digital isn’t a traditional bank. It is a global bank focused on serving the asset management sector, including fund managers, administrators, brokers, and family offices who need seamless service across jurisdictions. These clients value efficiency and expect their banking to move as fast as their investments. Using Temenos, IRACE Digital is expected to serve significantly more customers per employee as automation and straight-through processing increase across operations.

“IRACE Digital was built for a niche market that demands more than just banking,” said Diarmuid O’Donovan, Group Chief Information Officer. “They want a digital experience that feels effortless, wherever they do business.”

A clean slate and a clear vision

Having operated in the Cayman Islands for many years, IRACE Digital launched operations in the U.S in 2024 and began with a clean slate. There were no legacy systems to migrate or old data to reconcile, just the opportunity to design a modern, cloud-native bank from the ground up. The first major milestone came when the bank secured its U.S. banking license from the Office of the Comptroller of the Currency (OCC). With regulatory approval in place, IRACE Digital expanded to Luxembourg.

This scalability is expected to support rising transaction volumes and cross-sell activity as the bank expands into new markets.

Powered by the end-to end Temenos SaaS stack

To power its growth, IRACE Digital adopted end-to-end banking on Temenos SaaS, deployed on Microsoft Azure. Temenos Core Banking is the foundation of the platform while Temenos Digital delivers an intuitive, frictionless online experience for corporate clients. Temenos Payments enables full centralization and real-time control over the processing of any type of payment from any channel or source, with cross-border and multi-currency payments flowing smoothly across multiple clearing systems, including ISO 20022. Financial Crime Mitigation ensures robust compliance, while Temenos Data Hub provides the insights and real-time analytics needed to drive smarter decisions. As adoption increases, IRACE Digital expects cross-sell performance to rise exponentially, supported by deeper insights and more personalized client engagement.

100% digital from day one

From day one, IRACE Digital set out to be fully digital. Every process, from onboarding to account management, happens online. Clients can open and manage accounts quickly and securely. While the U.S. and Luxembourg operations are entirely digital, the third phase in Cayman Islands will integrate shortly. Behind the scenes, Temenos’ open integration framework connects IRACE Digital to critical third-party systems like Bloomberg and HID, giving the bank the flexibility to customize and extend services without building them from scratch. This digital-first approach is expected to revolutionize onboarding while improving overall customer satisfaction significantly.

One platform, multiple markets

All IRACE Digital entities—U.S., Luxembourg, and the Cayman Islands—are running, or will soon run, on a single Temenos SaaS instance. This unified model simplifies operations, reduces costs, and ensures consistent client experience across markets. The rollout is happening in phases: the U.S. and Luxembourg are already live, and the Cayman Islands will follow in short order. The shared platform model is expected to further improve performance as volumes grow across regions.

“We’re not maintaining systems; we’re enhancing experiences,” Diarmuid said. “That’s the value of going all in on SaaS.”

Collaboration and partnership

IRACE Digital worked closely with Temenos, leveraging their architecture alignment, support, and strategic guidance to ensure every component of the deployment worked seamlessly together. With proven success in countries like Luxembourg, Temenos offered both the technology and the track record IRACE Digital needed, giving the bank confidence as it expanded its global footprint.

A future-ready platform

IRACE Digital’s success consuming the end-to-end Temenos offering on SaaS has already drawn attention from across the industry. With its core and digital platforms live, the bank is now exploring the next wave of innovation, including AI-driven insights, deeper analytics, and new digital products designed to give clients smarter, faster, and simpler ways to manage their funds. This also includes adopting blockchain technology to enable secure, compliant crypto services for its institutional clients. Together, these initiatives are expected to drive continued gains in efficiency, performance, and client satisfaction as IRACE Digital scales globally.

FundBank Building a Global Digital Bank At a Glance • Running the full Temenos SaaS stack, including Core, Digital, Payments Hub, Data Hub, and Financial Crime Mitigation • Cloud Based: Public cloud hyperscale infrastructure providing extensive resilience and security from Azure • Multi-jurisdictional: Temenos multi-bank model supports operations in the U.S., Luxembourg, and the Cayman Islands. • Fully digital client onboarding that is fast, secure, and completely paperless FundBank is an institutional bank focused on serving the asset management industry, including hedge funds, private equity, venture capital, and family offices. The bank prioritizes safety, liquidity, and speed, holding client funds in trust without engaging in lending or leveraging activities. FundBank offers a global footprint across the U.S., Europe, and the Cayman Islands, providing multi-currency banking, custody, payments, and trading services. Its digital-first platform enables fast onboarding, and a seamless user experience tailored to sophisticated asset managers. As the bank continues to scale, FundBank expects its digital operating model to drive measurable performance improvements across efficiency, growth, and customer experience. A new kind of bank for the global asset management industry https://vimeo.com/1094014151/8b8361059c PLACEHOLDER https://vimeo.com/1124259931/df78107869 bank Pioneering Composable Digital Banking in Saudi Arabia Riyadh, Saudi Arabia Watch video Fundbank logo A clean slate and a clear vision There were vendors pitching very aggressively, but with no track record in our market. And you can’t risk that. For a massive project like this, you need someone you can trust.” – Amr El-Garhy, CEO & MD, MIDBANK To succeed, we needed a platform that could scale globally without adding complexity, which is why we selected the Temenos banking platform.” Diarmuid O’Donovan, Global Chief Information Officer at FundBank Temenos was attentive at the moments that really mattered.They brought in more resources when needed, stayed close to the project, and showed genuine commitment to our success.” – Amr El-Garhy, CEO & MD, MIDBANK Powered by the end-to end Temenos SaaS stack We’re seeing the benefits, and now we’re thinking about how to lead the next wave of innovation. Now is the time to push forward.” – Amr El-Garhy, CEO & MD, MIDBANK   With Temenos, we can offer our clients an enhanced digital experience and scale efficiently. This is key to our future growth.” Diarmuid O’Donovan, Global Chief Information Officer at FundBank The outcome of that exercise was the selection of Facilities Lending and Club Loan modules of Arrangement Architecture (AA), that are offered within Temenos Core. Temenos went on to lead the business requirements design phase, with Systems Arabia (formerly NDC) providing implementation support and integration expertise. Go-live was achieved in November 2024, with immediate results This scalability is expected to support rising transaction volumes and cross-sell activity as the bank expands into new markets. ITSS provides high-quality services for banks with Temenos Transact in parts of Africa, Middle East, Asia and Latin America. Learn more about ITSS To power its growth, FundBank adopted end-to-end banking on Temenos SaaS, deployed on Microsoft Azure. Temenos Core Banking is the foundation of the platform while Temenos Digital delivers an intuitive, frictionless online experience for corporate clients. Temenos Payments enables full centralization and real-time control over the processing of any type of payment from any channel or source, with cross-border and multi-currency payments flowing smoothly across multiple clearing systems, including ISO 20022. Financial Crime Mitigation ensures robust compliance, while Temenos Data Hub provides the insights and real-time analytics needed to drive smarter decisions. As adoption increases, FundBank expects cross-sell performance to rise exponentially, supported by deeper insights and more personalized client engagement. ITSS provides high-quality services for banks with Temenos Transact in parts of Africa, Middle East, Asia and Latin America. Learn more about ITSS 100% digital from day one ITSS provides high-quality services for banks with Temenos Transact in parts of Africa, Middle East, Asia and Latin America. Learn more about ITSS Woman on phone leaning against wall Banking solutions for all segments Empowering banks across segments with scalable, innovative, and efficient solutions. Explore our solutions Explore our solutions Hamilton Reserve Bank strives to create products tailored to meet the unique requirements of its global clients that value speed, safety, and privacy. Similarly, the bank aims to make every client interaction an easy, fast, secure, and frictionless experience — from new account onboarding 100% online to fast payments executed in seconds and 24/7 digital access allowing multiple signers and controls in omnibus accounts; all backed up with robust security, privacy, and top compliance measures. The bank chose Temenos for its highly reputable and dependable core banking system with exceptional transaction and real-time monitoring capabilities demanded by large global correspondent banks. “Our previous core banking tools had limited integration capabilities,” adds Akinnia Glasgow. “Key processes such as manual client onboarding could take 5 days for staff to approve account applications. As customer onboarding exploded with many new account applications waiting to be processed, we had to scale our global operations through a fresh approach. The flexible Temenos modules became our solution after we had rejected many others. We signed an 11-year agreement with Temenos as a key partner and devoted a US$30 million IT budget to build a large bank well positioned to serve a worldwide client base. We are very pleased and have not looked back since.” ITSS provides high-quality services for banks with Temenos Transact in parts of Africa, Middle East, Asia and Latin America. Learn more about ITSS Woman on phone leaning against wall Banking solutions for all segments Empowering banks across segments with scalable, innovative, and efficient solutions. Explore our solutions Woman on phone leaning against wall Banking solutions for all segments Empowering banks across segments with scalable, innovative, and efficient solutions. Explore our segments Measurable impact The results have been swift and significant. MIDBANK has the ability to work on reducing transaction processing times and annual saving in operational cost, and improving in customer satisfaction. Customers will benefit in the coming period from faster services, better product availability, and a more modern digital experience. It is an artistic expression of how digital transformation reshapes end users’ financial lives—through cutting-edge technological innovations, accelerated service delivery, and enhanced user experience. It reflects the dual mission of driving operational efficiency and reinforcing regulatory compliance, as pivotal forces for sustainable economic growth and inclusive development, in alignment with Egypt Vision 2030 and the Central Bank of Egypt. Internally, automation has decreased the reliance on manual operations, freeing staff to focus on higher-value tasks. “The capacity in the system is so strong and robust that it helps us resolve things much more quickly,” Amr said. Explore our segments Woman writing on clipboard at desk Customer Success Stories Real stories of transformation with Temenos solutions. Read more success stories Woman on phone leaning against wall Woman writing on clipboard at desk Customer Success Stories Real stories of transformation with Temenos solutions. Read more success stories Banking solutions for all segments Empowering banks across segments with scalable, innovative, and efficient solutions. Explore our segments Woman writing on clipboard at desk Customer Success Stories Real stories of transformation with Temenos solutions. Read more success stories From day one, FundBank set out to be fully digital. Every process, from onboarding to account management, happens online. Clients can open and manage accounts quickly and securely. While the U.S. and Luxembourg operations are entirely digital, the third phase in Cayman Islands will integrate shortly. Behind the scenes, Temenos’ open integration framework connects FundBank to critical third-party systems like Bloomberg and HID, giving the bank the flexibility to customize and extend services without building them from scratch. This digital-first approach is expected to revolutionize onboarding while improving overall customer satisfaction significantly. One platform, multiple markets ITSS provides high-quality services for banks with Temenos Transact in parts of Africa, Middle East, Asia and Latin America. Learn more about ITSS Woman on phone leaning against wall Banking solutions for all segments Empowering banks across segments with scalable, innovative, and efficient solutions. Explore our segments Woman writing on clipboard at desk Customer Success Stories Real stories of transformation with Temenos solutions. Read more success stories ITSS provides high-quality services for banks with Temenos Transact in parts of Africa, Middle East, Asia and Latin America. Learn more about ITSS Woman on phone leaning against wall Banking solutions for all segments Empowering banks across segments with scalable, innovative, and efficient solutions. Explore our segments Woman writing on clipboard at desk Customer Success Stories Real stories of transformation with Temenos solutions. Read more success stories Woman on phone leaning against wall Explore our segments Woman writing on clipboard at desk Customer Success Stories Real stories of transformation with Temenos solutions. Read more success stories Banking solutions for all segments Empowering banks across segments with scalable, innovative, and efficient solutions. Explore our segments Woman writing on clipboard at desk Customer Success Stories Real stories of transformation with Temenos solutions. Read more success stories Having operated in the Cayman Islands for many years, FundBank launched operations in the U.S in 2024 and began with a clean slate. There were no legacy systems to migrate or old data to reconcile, just the opportunity to design a modern, cloud-native bank from the ground up. The first major milestone came when the bank secured its U.S. banking license from the Office of the Comptroller of the Currency (OCC). With regulatory approval in place, FundBank expanded to Luxembourg. Close ties Temenos offered MIDBANK more than just software. Its local presence, proven track record in Egypt, and strong ecosystem of partners brought credibility and confidence to a high-stakes transformation. Banking solutions for all segments Empowering banks across segments with scalable, innovative, and efficient solutions. b Customer Success Stories Real stories of transformation with Temenos solutions. Read more success stories All FundBank entities—U.S., Luxembourg, and the Cayman Islands—are running, or will soon run, on a single Temenos SaaS instance. This unified model simplifies operations, reduces costs, and ensures consistent client experience across markets. The rollout is happening in phases: the U.S. and Luxembourg are already live, and the Cayman Islands will follow in short order. The shared platform model is expected to further improve performance as volumes grow across regions. “We’re not maintaining systems; we’re enhancing experiences,” Diarmuid said. “That’s the value of going all in on SaaS.” Collaboration and partnership FundBank worked closely with Temenos, leveraging their architecture alignment, support, and strategic guidance to ensure every component of the deployment worked seamlessly together. With proven success in countries like Luxembourg, Temenos offered both the technology and the track record FundBank needed, giving the bank confidence as it expanded its global footprint. A future-ready platform FundBank’s success consuming the end-to-end Temenos offering on SaaS has already drawn attention from across the industry. With its core and digital platforms live, the bank is now exploring the next wave of innovation, including AI-driven insights, deeper analytics, and new digital products designed to give clients smarter, faster, and simpler ways to manage their funds. This also includes adopting blockchain technology to enable secure, compliant crypto services for its institutional clients. Together, these initiatives are expected to drive continued gains in efficiency, performance, and client satisfaction as FundBank scales globally. ITSS provides high-quality services for banks with Temenos Transact in parts of Africa, Middle East, Asia and Latin America. Learn more about ITSS Woman on phone leaning against wall Banking solutions for all segments Empowering banks across segments with scalable, innovative, and efficient solutions. Explore our segments Woman writing on clipboard at desk Customer Success Stories Real stories of transformation with Temenos solutions. Read more success stories Woman on phone leaning against wall Banking solutions for all segments Empowering banks across segments with scalable, innovative, and efficient solutions. Explore our segments Woman writing on clipboard at desk Customer Success Stories Real stories of transformation with Temenos solutions. Read more success stories Banking solutions for all segments Empowering banks across segments with scalable, innovative, and efficient solutions. Explore our segments Woman writing on clipboard at desk Customer Success Stories Real stories of transformation with Temenos solutions. Read more success stories Woman on phone leaning against wall Banking solutions for all segments Empowering banks across segments with scalable, innovative, and efficient solutions. Explore our segments Woman writing on clipboard at desk Customer Success Stories Real stories of transformation with Temenos solutions. Read more success stories Woman on phone leaning against wall Banking solutions for all segments Empowering banks across segments with scalable, innovative, and efficient solutions. Explore our segments Woman writing on clipboard at desk Customer Success Stories Real stories of transformation with Temenos solutions. Read more success stories Woman on phone leaning against wall Banking solutions for all segments Empowering banks across segments with scalable, innovative, and efficient solutions. Explore our segments Woman writing on clipboard at desk Customer Success Stories Real stories of transformation with Temenos solutions. Read more success stories Woman on phone leaning against wall Banking solutions for all segments Empowering banks across segments with scalable, innovative, and efficient solutions. Explore our segments Woman writing on clipboard at desk Customer Success Stories Real stories of transformation with Temenos solutions. Read more success stories Woman on phone leaning against wall Banking solutions for all segments Empowering banks across segments with scalable, innovative, and efficient solutions. Explore our segments Woman writing on clipboard at desk Customer Success Stories Real stories of transformation with Temenos solutions. Read more success stories When FundBank continued its recent global expansion into the US and Luxembourg, to further serve the asset management industry, it had a rare advantage: no legacy systems and no outdated technology. The goal was simple but powerful: create a fully digital, cross-border bank that could serve clients with speed, security, and simplicity. With the full Temenos SaaS offering FundBank turned that vision into reality driving its expansion in the United States. This foundation positions the bank to serve significantly more clients without increasing operational complexity. FundBank isn’t a traditional bank. It is a global bank focused on serving the asset management sector, including fund managers, administrators, brokers, and family offices who need seamless service across jurisdictions. These clients value efficiency and expect their banking to move as fast as their investments. Using Temenos, FundBank is expected to serve significantly more customers per employee as automation and straight-through processing increase across operations. “FundBank was built for a niche market that demands more than just banking,” said Diarmuid O’Donovan, Global Chief Information Officer. “They want a digital experience that feels effortless, wherever they do business.” The technology provided by Temenos empowers our clients to move faster, bank smarter, and focus on what matters most, their investments.” Diarmuid O’Donovan, Global Chief Information Officer at FundBank We partnered successfully with: We partnered successfully with: We partnered successfully with: Microsoft’s Financial Services group helps financial firms leverage technology to amplify the impact their people can deliver to drive business success. Woman on phone leaning against wall Banking solutions for all segments Empowering banks across segments with scalable, innovative, and efficient solutions. Explore our segments Woman writing on clipboard at desk Customer Success Stories Real stories of transformation with Temenos solutions. Read more success stories Microsoft’s Financial Services group helps financial firms leverage technology to amplify the impact their people can deliver to drive business success. Woman on phone leaning against wall Banking solutions for all segments Empowering banks across segments with scalable, innovative, and efficient solutions. Explore our segments Woman writing on clipboard at desk Customer Success Stories Real stories of transformation with Temenos solutions. Read more success stories Microsoft’s Financial Services group helps financial firms leverage technology to amplify the impact their people can deliver to drive business success. Woman on phone leaning against wall Banking solutions for all segments Empowering banks across segments with scalable, innovative, and efficient solutions. Explore our segments Woman writing on clipboard at desk Customer Success Stories Real stories of transformation with Temenos solutions. Read more success stories

With offices in Sydney and Brisbane, Alex Bank is a 100 percent digital challenger bank, committed to providing customers in Australia with faster, fairer, and more flexible financial solutions. Alex Bank serves individuals and small businesses across the country with a range of retail and commercial banking products.

Simon Beitz, CEO of Alex Bank, takes up the story: “Our domestic market is dominated by four banks with a combined market share of around 85 percent. We surveyed 2,500 prospective customers about their frustrations with their current banks. We found that one of the biggest pain points was slow service. With legacy banks, applications for savings accounts, loans, and mortgages can often take several weeks to complete. We saw an opportunity to shape higher-quality retail and commercial banking experiences by removing the friction from these journeys.”

Targeting the optimal core banking platform

As a newly authorized deposit-taking institution (ADI) licensed by the Australian Prudential Regulatory Authority (APRA), Alex Bank looked for the optimal technology stack to help it deliver outstanding customer experiences. Compliant, always-on digital services were a must, and the bank targeted a core banking platform that could support its long-term goals.

Building a platform for service innovation

To lay the foundation for next-generation services, Alex Bank selected Temenos core banking on Temenos SaaS, deployed on a resilient and highly available platform.

“We evaluated potential vendors against several criteria, including industry experience, access to support, and a proven track record of successful deployments,” recalls Beitz. “Temenos met all our operational and technical requirements for a new core banking platform. As well as having global reach, Temenos has a very strong footprint in Australia, which gave us the confidence we could get effective support whenever we needed it. Temenos core banking can be customized flexibly and deployed rapidly, which allows us to address stringent regulatory requirements without sacrificing our challenger bank agility.”

Accelerating deployment, reducing costs

By deploying Temenos core banking on SaaS, Alex Bank accelerated its core banking implementation while avoiding the significant capital and operational costs associated with deploying an on-premises infrastructure.

Beitz elaborates: “Temenos SaaS offers us many advantages over an on-premises approach. With managed services from Temenos, we are free from the burden of maintaining our infrastructure, which empowers staff to add value in other areas of the business. We can also scale Temenos core banking quickly and easily as we grow—a big advantage for a challenger bank. Crucially, Temenos SaaS offers us mature security and high availability capabilities, giving us the peace of mind that our organization and our customers are always protected.”

Unlocking vital insights

Working with an expert team from Temenos, Alex Bank leveraged the solution’s built-in tools to tailor its banking products to meet the needs and expectations of its target market, and to design Temenos Analytics reports to deliver business insights to management and leadership teams.

 “We can modify business rules in Temenos Financial Crime Mitigation with minimal support from Temenos, saving time and effort and helping us to keep pace with the needs of the business.”

Rocketing ahead in the Australian market

Through its collaboration with Temenos, Alex Bank is rapidly establishing itself as one of Australia’s fastest-growing financial organizations.

“Our goal isn’t simply to offer slightly faster services than our banking competitors,” explains Beitz. “We want to deliver experiences that match the speed and convenience of our customers’ favorite brands — for example, e-commerce retailers. To realize our vision, we’ve designed every stage of every journey with the customer experience at the center.”

Providing decisions in seconds

By combining the capabilities of Temenos core banking with its own AI technologies, the bank is delivering lending decisions and onboarding customers within minutes, speeding ahead of its competitors.

“We have created a smart, real-time credit decisioning system called Alex Intelligence™, which uses data analytics to accurately assess an applicant’s credit risk,” explains Beitz. “For unsecured loans, we’ve compressed the entire customer application process down to two minutes and 40 seconds. When a customer applies via their digital device, we can give them a decision significantly faster than our competitors and deposit the money to their account within as little as three hours. We’ve since expanded to secured personal loans, and next we plan to build a similar offering for small business owners.”

Nurturing customer loyalty

Alex Bank’s relentless focus on the customer experience is already paying dividends. The organization is racing ahead of its competitors with a Trustpilot TrustScore of 4.8/5, far exceeding the banking category average of 3.4/5.

“We are now measuring a satisfaction score of 81.7/100 on Trustpilot, which shows that our approach is really resonating with our customers,” says Beitz. “Our growth trajectory is so steep that we’re often breaking our own daily records for new lending and deposits. Since ADI issued in 21DEC22, deposits have increased by 2100 percent and lending has grown by 66 percent. These results contributed to Alex Bank receiving Fast Starter awards from both Deloitte and the Australian Financial Review.”

Planning for the future

Looking ahead, Alex Bank plans to work with Temenos to bring its mortgage offering for small business owners to market, and the bank expects to achieve profitable operations within a matter of months.

One of MENA’s leading international banks, Bank ABC will replace its legacy core banking systems for its network of operations serving customers in twenty-five markets from fifteen countries worldwide with a single instance of the Temenos platform. Temenos and Systems will replace its core banking systems for its retail, corporate and wholesale businesses and furthermore power its subsidiary, ila Bank, the MENA region’s fast-growing digital mobile-only bank. Consolidating multiple back-end systems on the Temenos platform in the Cloud will enable Bank ABC to drive scalable efficiency, with a single dashboard and complete 360-degree customer view across business lines and geographies.

The first phase of the project is the implementation of Temenos retail core banking solution and origination on digital banking for ila Bank. Subsequently, Bank ABC will leverage Temenos’ cloud-native solutions and its open and API-first architecture for easy extensibility and open banking integration to enhance the experience and the services delivered to its customers. The project will see the gradual transformation of the Group-wide core banking infrastructure, enabling Bank ABC to benefit from Temenos’ broad set of banking functionality and lower operational cost across its retail and wholesale banking operations.

For more than 40 years, ANSA Merchant Bank has played an important role in the economic development of the Caribbean. Headquartered in Trinidad and Tobago, the bank provides financing, investment, and wealth management solutions to individuals, businesses and government bodies, locally and regionally.

Since its establishment, ANSA Merchant Bank has focused almost exclusively on commercial loans and project finance. But now, it’s making moves into retail banking, with the acquisition of Bank of Baroda, rebranded as ANSA Bank in early 2021. ANSA Bank will be a new type of bank in Trinidad and Tobago, focused on offering customer-centric digital services rather than serving clients via traditional bricks-and-mortar branches.

A spokesperson at the bank explains: “We set a high bar for ourselves with ANSA Bank, as we are looking to create the very first fully integrated digital bank in Trinidad and Tobago. Our vision is to widen the services available to individuals and businesses in the local market. We want to offer something that will improve the lifestyles of our customers and help them reach their financial dreams.”

Modernizing the core environment

To achieve its growth plans in the retail and business banking spaces, ANSA Merchant Bank needs a technology foundation that is agile, flexible, and scalable. Traditionally, the bank relied on a homegrown core system to support its client services, but this was increasingly difficult and costly to operate. Managing the system, for example, soaked up many hours and relied on the availability of experienced in-house teams.

To reduce risk and complexity, ANSA Merchant Bank planned to modernize the core environment, moving away from the homegrown system and onto a proven, best-of-breed platform with full vendor support. By adopting a more modern, streamlined core solution, the bank aimed to improve internal efficiency and support the delivery of more differentiated services across all entities and business lines.

Finding the right solution

After assessing potential vendors, ANSA Merchant Bank selected Temenos as its new core banking platform. The Temenos solution would allow the bank to access a rich ecosystem of functionality to support the development and delivery of retail and business banking, and wealth management services. ANSA Merchant Bank decided to run Temenos core banking on the Temenos banking cloud.

a spokesperson at the bank explains: “We knew that Temenos was a market leader for core banking solutions, with real expertise. When we engaged Temenos, we were immediately impressed with their communications and commitment to our success. And their robust, scalable solution was also just what we needed. The focus Temenos has on building new capabilities for its clients was another major plus-point.”

Setting up fast in the cloud

Working closely with expert service delivery teams from Temenos, ANSA Merchant Bank successfully implemented Temenos core banking running on the Temenos banking cloud on Microsoft Azure. By opting to deploy the core banking platform using the software-as-as-service (SaaS) model, the bank was able to speed the implementation process and enable fast access to key banking services for its users.

ANSA Merchant Bank enjoys a very successful working relationship with Temenos, as spokesperson at the bank confirms: “We are building a really strong partnership with Temenos. We enjoy great communications, especially with their cloud team, who we speak with three times every week. Whenever we have questions about functionality or need support, Temenos are always quick to respond with a resolution.”

Bringing a new digital model to market

Today, ANSA Merchant Bank uses Temenos core banking running on the Temenos banking cloud as the agile, modern core platform behind its retail banking, investment and wealth management services. Thanks to the multi-company architecture of Temenos, the bank can run all of its entities on a single instance of the core platform—helping to minimize costs and complexity, and improving operational efficiency.

A spokesperson at the bank continues: “We have well-established merchant banking operations in Trinidad and Tobago and Barbados, as well as our new retail banking arm. Within Temenos core banking, we have set up a separate, tailored environment dedicated to each of our operations, with all the tools we need for supporting clients and product development. With Temenos, it is easy for us to roll out services tailored to our target markets.”

The flexibility of Temenos core banking proved a crucial component in the successful acquisition and development of digital-first ANSA Bank, as spokesperson at the bank adds: “Following the acquisition of Baroda Bank, we migrated their core environment onto Temenos, avoiding the cost and hassle of purchasing a new system. Once this process was complete, we could start to build innovative digital banking services.”

Supporting long-term growth

With Temenos core banking running on the Temenos banking cloud, ANSA Merchant Bank has a powerful combination of elastic scalability, agility, and leading-edge product development functionality. The Temenos solutions provide a strong foundation for the bank to drive innovation in its range of products and services, and to achieve long-term growth in its customer base in Trinidad and Tobago, Barbados, and beyond.

Reaping the benefits of the cloud

In addition, adopting the Temenos banking cloud has enabled ANSA Merchant Bank to reduce costs and operational risk. The bank no longer has to maintain physical infrastructure, or worry about running critical management processes such as backups and upgrades. Furthermore, the enhanced security of the Temenos SaaS model keeps the bank well-protected against the threat of cyberattacks.

A spokesperson at the bank continues: “The Temenos banking cloud has been very stable, and the performance has been phenomenal—even as our database has grown at a rapid rate. We have enjoyed exceptional uptime rates, and have the option to add extra processor capacity whenever required. Throughout ANSA Merchant Bank, there is real confidence in the robustness of Temenos core banking and the Temenos banking cloud.”

Hong Kong’s first homegrown virtual bank, WeLab Bank, has publicly launched using cloud-native Temenos core banking platform to provide a range of next-generation digital services for customers to enjoy 24/7 from their mobile phones. WeLab Bank was designed, built, and launched using cloud-native Temenos core banking platform in less than 10 months. The fully digital bank has seen rapid take up with a reported 10,000 account openings within the first 10 days of launch. With the preconfigured system of Temenos core banking platform, WeLab Bank was able to bring its service to market faster and extend its innovation with more than 400 out-of-the-box APIs.

Implemented on Amazon Web Services and Google Cloud, WeLab Bank is the first multi-cloud digital bank in Hong Kong. Operating on multiple clouds at the same time provides increased operational resilience and disaster recovery capability, which helped WeLab to meet reliance and resolution planning requirements of the Hong Kong Monetary Authority for all banks.

Developing a cost-effective and scalable core banking solution was paramount for WeLab Bank. With Temenos, WeLab bank is set to transform banking in Hong Kong. In as fast as 5 minutes, customers can remotely open a WeLab Bank account with $0 monthly fees and start enjoying differentiated services such as time deposits with competitive rates, an interest-bearing deposit account with an instant virtual Debit Card, and real-time payments powered by Faster Payment System (FPS). This makes it easy for WeLab Bank to scale for future business growth efficiently and eliminates the need to provision for peak processing volumes so that the bank only pays for its actual usage, yielding significant cost savings.

In Ireland and beyond, the events of 2020 have had a lasting impact on consumer interactions with financial service providers. Previously, Croí Laighean customers preferred to talk person-to-person in a branch; now, 80 percent of interactions are online. For Croí Laighean, the new challenge is how to create a digital presence that rivals the banking giants and emerging fintechs. To achieve this, the credit union will replace its legacy, on-premises systems with an agile model using Temenos community banking solution delivered as a Software-as-a-Service offering. Hosted by Microsoft Azure, the solution will enable Croí Laighean to automate processes and eliminate the cost and complexity of managing infrastructure. The rich functionality will enable the credit union to deliver outstanding digital experiences and personalized services, helping it to compete with larger operators.

As part of its digital transformation program, Bank of Queensland unveiled a technology strategy that will drive differentiated customer experiences and sustainable growth through its subsidiary, Virgin Mobile Australia.

Virgin Group Founder, Sir Richard Branson comments: “Virgin Money Australia has an ambition to challenge the status quo in the financial services industry. The new Virgin Money Australia digital bank is the antithesis of a traditional bank: it embraces simplicity and rejects the notion of financial complexity. At the core of the Virgin DNA is a challenger spirit, which brings competition to every industry we enter. I am so proud of the Virgin Money Australia team for living and breathing our DNA when designing and building the new digital bank, and keeping the customer at the heart of their decision-making.”

Virgin Money Australia leverages Temenos’ front-to-back offering with Temenos core banking, the next generation in core banking and Temenos digital banking, the leading omnichannel digital banking product, on the Temenos Banking Cloud. Accessing the solution through a subscription model, Virgin Money Australia will be able to scale usage based on its business growth.

The new Digital Bank has gone live on Temenos modern cloud-based core banking platform, which provides a frictionless and fully integrated digital experience, bringing together credit cards, transaction and savings accounts, plus a loyalty program in a single, native mobile app. Through the modern app, consumers can open an account in minutes.

Banco Itaú, the largest bank in Latin America, knows that it has no time to rest on its laurels. To protect its hard-won market share, the bank continually seeks to invest in the latest banking solutions to meet the fast-changing requirements of its clients. To enrich the product range for its international private banking operations, Banco Itau will deploy Temenos Wealth on the cloud. The platform will deliver integrated core banking, digital channels, analytics and wealth front office functionality. Following a big bang implementation strategy to accelerate time to value, Banco Itau will be able to bring new services to market faster, build an attractive, user-friendly online presence, and scale seamlessly as business volumes grow.

In 2020 Itaú Group extended its relationship with Temenos, choosing SaaS-powered Temenos Wealth Front Office and Temenos core banking – fully configured, pre-packaged solutions with embedded local compliance for the bank’s Swiss and U.S. operations. The front-to-back advanced AI technology of Temenos Wealth will deliver state-of-the-art omnichannel mobile and digital banking applications to enable Itaú Group to offer differentiated digital experiences to its international private banking clients. The shift to a single SaaS digital banking platform will drastically reduce the bank’s time-to-market, IT costs and operational complexity and achieve an improved cost/income ratio.