Bank of Beirut UK is a specialist trade finance bank with a unique footprint. Based in London and regulated by the Bank of England, it plays a key role in connecting banking corridors between Europe, the Middle East, Asia, and Africa.

“Our core business is correspondent banking and trade finance,” said Sophoklis Argyrou, CEO of Bank of Beirut UK. “We act as a gateway for regional banks wanting to finance exports into Africa and the Middle East. Today, we work with over 300 banks across these corridors.”

While this wholesale network remains central, the bank also serves a specific and growing segment: the Lebanese diaspora – typically high-net-worth individuals in West Africa, MENA, and Lebanon. Sophoklis sees this group as a cornerstone of future growth.

While the bank’s previous systems were functional, they lacked the capabilities to enable modernization at scale. Enhancements were costly, operational visibility was limited, and compliance demands were growing.

“We felt the systems no longer gave us what we needed – from performance to security to reporting,” Sophoklis explained. “And as we looked to expand, we needed a platform that could support that ambition.”

The bank launched a full replacement of its core and payments infrastructure, with four main strategic goals:

• Scale their trade finance business to strengthen their corporate banking proposition
• Enable growth in retail and private banking
• Improve operational efficiency and regulatory readiness
• Ensure long-term stability and control

Although the Temenos platform was already being evaluated by the parent group, the UK entity conducted its own due diligence.

The bank was particularly drawn to Temenos’ focus on banking.

“They are a specialist financial services core provider,” he noted. “Unlike other tech firms covering multiple sectors, Temenos is purely focused on banking. And their client base matched our profile; institutions facing similar regulatory and operational complexity.”

The solution includes Temenos Core, Temenos Trade Finance, and Temenos Payments to meet UK regulatory and data residency requirements.

This was not a standard plug-and-play implementation. As a correspondent bank, Bank of Beirut UK handles complex payment flows using SWIFT MT100, MT200, and MT700 series messages – capabilities that require robust configuration.

The bank worked closely with LTIMindtree, Temenos’ preferred partner in the region.

“LTIMindtree delivered the project with professionalism and care. We had confidence in them from the start, and they validated that confidence throughout,” Sophoklis said.

“For this transformation, tight collaboration was essential,” said Hemal Jayasinghe, Chief Business Officer, at LTIMindtree. “Bank of Beirut UK, Temenos, and our delivery team worked as one from day one – aligning on priorities, managing the regulatory environment, and solving challenges together.”

The project went live in just over 12 months. And while formal ROI assessments are scheduled for the next phase, the immediate feedback has been clear – especially from frontline teams.

“The trade finance team told us straight away – it’s more capable, more efficient,” Sophoklis shared. “They can process faster and with more confidence.”

Operationally, the system has already unlocked key improvements:

• Dramatically expanded management information (MI) and reporting capabilities
• Significantly improved data visibility across operations

“The data visibility is miles ahead of what we had before,” Sophoklis said. “The MI potential is limitless.

Control and security have also improved, giving senior leadership greater confidence. “We feel more secure, knowing we’re operating on an up-to-date platform with proper controls,” added Sophoklis.

The transformation is about more than modernization – it’s about enabling a different kind of bank. While 80–85% of the business today remains wholesale-focused, the target is to reach a 60/40 split between wholesale and retail/private banking.

“We’re expanding our offering to the Lebanese diaspora – high-net-worth clients who want a secure, personalized service,” Sophoklis explained. “The new platform gives us the agility to grow without compromising our core.”

The goal is clear: grow the customer base threefold within three to five years, starting from mid-2026.

At a Glance

• First bank in Egypt to go live with native ISO 20022 MX messaging

• Enabled fully native SWIFT payments

• Significant STP gains and automation by replacing previous Funds Transfer module

• Fully integrated with Temenos Core

Established in 2020, Abu Dhabi Commercial Bank Egypt (ADCB Egypt) is a subsidiary of Abu Dhabi Commercial Bank Group, one of the leading banking institutions in the UAE. The bank offers retail, corporate, SME, and digital banking services through a nationwide network and advanced digital platforms and has achieved strong financial growth while earning industry recognition for digital innovation, customer service, and financial inclusion.

Today, the bank uses Temenos Core across its Retail, Corporate, SME, and institutional client segments. That foundation is now being strengthened with payments innovation.

In 2025, ADCB Egypt became the first bank in Egypt to go live with Temenos Payments for SWIFT payments, and fully compliant with ISO 20022 / SWIFT MX messaging standards.

What makes this deployment stand out is its native integration. ADCB implemented the new messaging standard directly within its system. By removing middleware and workarounds, the bank can now work directly with structured, source-level data.

“This approach gives us full data integrity and no limitations,” Ihab Elswerkey CEO & Managing Director at ADCB Egypt explained. “It’s more than compliance; it’s the smart way to scale, in line with our 5-year growth strategy.

By going native from day one, the bank avoids inefficiencies and translation risks, gaining agility as regulations evolve. It’s a bold move that sets the bank apart from competitors still working through interim solutions.

The implementation, led by ITSS with support from Temenos and ADCB’s internal PMO, followed a structured rollout. ADCB Egypt prioritized cross-border payments. The setup included five full environments spanning development, UAT, pre-production (x2), and production.

“ITSS played a critical role,” Ihab said. “They brought deep product knowledge and helped us set up a robust environment across dev, UAT, and production. Their collaboration with our team was excellent.”

ITSS also reflected on the strength of the partnership. “ADCB Egypt had a clear vision for compliance and scalability,” said Patrick Jaccoud, CEO, ITSS. “Our role was to bring deep expertise in Temenos Payments and ensure that the implementation was seamless, modular, and future proof. This project proves what’s possible when the client, partner, and vendor work as one team.”

The shift from Temenos’ previous module to Temenos Payments Hub delivered immediate benefits. ADCB Egypt achieved stronger straight-through processing, significantly reduced manual intervention, and now responds to regulatory changes faster and more cleanly. Payment flows are now centrally orchestrated, improving both visibility and control.

ADCB Egypt ran a formal evaluation process, comparing Temenos Payments with other global vendors. TPH stood out for its native ISO 20022 support, seamless compatibility with the bank’s existing Temenos Core platform, and a scalable architecture that required minimal customization. ADCB also took the opportunity to deploy Temenos Treasury Front Office (TFO), which it completed in June 2024.

ADCB Egypt required a platform that didn’t need heavy customization. Temenos Payments absorbed the business needs with minimal rework, presenting a major advantage.

With Phase 1 now live, ADCB Egypt is planning its next move: extending Temenos Payments to handle other payment schemes (ACH, RTGS, and instant payments), all under a single orchestration layer. The bank is also expanding its use of analytics, AI, and real-time insights – critical tools in its strategy to attract a new generation of digital-first customers with faster, smarter, and more responsive banking experiences.

For ADCB Egypt, this is about building a platform that grows with the bank, a strategic move to continuously modernize its infrastructure and ensure its readiness for the future.

Cairo Amman Bank (CAB) has been a leading financial institution in Jordan and Palestine since 1960. It serves a diverse customer base through three distinct segments, LINC (a youth-focused digital brand for ages 18-40), SIGNATURE (elite individuals and corporate clients), and the mass market operating under the CAB brand.

In Jordan, LINC is deeply embedded in university life through co-branded prepaid student ID cards, while SIGNATURE and CAB serve the bank’s premium and broad-based customer segments.

By 2025, CAB reached a critical juncture. Although Temenos Core had been fully rolled out in 2012, following a period of coexistence with a legacy system, the core platform had not been upgraded in more than a decade, limiting CAB’s ambitions that need additional scalability and innovation.

“We knew we couldn’t scale the way we wanted,” said Rami Maayah, Group CIO. ” Our previous setup demanded too many resources just to keep things running. It was clearly time for a meaningful step forward.”

Given the complexity of the previous setup, an upgrade in 2017 wasn’t finished at the time, so CAB later adopted a more structured approach and launched a full‑scope technical transformation in Jordan and Bahrain. The bank went live successfully on 12 October 2025, marking a major milestone in its modernization journey.

The shift was significant: CAB migrated from IBM DB2 to Oracle and replaced outdated JBoss middleware with IBM Liberty, eliminating years of compensating controls required to manage security risks. “The upgrade removed vulnerabilities we couldn’t address before due to database and middleware limitations,” Rami explained. “We now have a stable, modern, and secure technology stack.”

The Jordan upgrade took a little over a year, reflecting the complexity of the transformation. Now live, CAB has eliminated costly extended support contracts, significantly improving cost efficiency.

The previous environment required additional maintenance, while the new subscription model delivers much greater value for only a slight increase in investment.

With Jordan and Bahrain now on a modern release, CAB has defined a clear three-phase strategy:

• Technical Upgrade – Move the remaining entities to a modern release, supported by Temenos’ always upgradable platform.
• Back-to-Core Assessment – Remove ~2,900 local customizations and realign with an adopt approach to consume rich and standard functionality.
• Functional Upgrade – Build on a clean core to deploy new digital services and innovation.

CAB is also applying the same approach to its Palestine operations, with the upgrade targeted for completion by mid-2026. Unlike Jordan, the Palestine environment still runs on Jbase, a file-based system, adding complexity.

“We took the hard road first in Jordan,” Rami noted. “CAB Palestine will benefit directly from those lessons, allowing us to move faster and more efficiently.”

CAB also completed its upgrade of the Temenos Financial Crime Mitigation (FCM) suite in December 2024, in line with a mandate from the Central Bank of Jordan. The bank uses the full suite of FCM modules, including screening, profiling, and KYC+.

With VBOT implemented, false positives dropped by 40–50%, significantly reducing manual review effort and compliance overhead.

Looking ahead, CAB plans to deploy Temenos AI in the near future, leveraging subscription-based licensing secured during contract renewal. This AI-driven capability is expected to further enhance screening accuracy and operational efficiency.

Vietnam Prosperity Joint Stock Commercial Bank (VPBank) is one of Vietnam’s largest private banks, serving over 30 million customers across retail and corporate banking. The bank is a leader in digital innovation, having launched multiple digital brands including NEO, NEOBiz, UBank, Cake. To serve millions more customers with speed and reliability, VPBank recognized that its core banking platform had to evolve – to be faster, smarter, and more scalable.

VPBank had been using Temenos Core Banking since 2006. As it has grown, it has retained this core, while upgrading to new releases.

“We always need to improve our speed to market and agility,” said Augustine Wong Kok Seng, former CIO at VPBank. “Digital banks move fast, and if we want to stay competitive, we need to keep our core platform at the cutting edge.”

More importantly, many of the alternative platforms required specialized business analyst skills that were hard to source in emerging markets like Vietnam.

VPBank committed to upgrading its Temenos core banking, while shifting to a hybrid architecture using Red Hat OpenShift. The bank partnered with Systems Limited, with proven expertise in deploying Red Hat OpenShift for core banking on-premise. Red Hat was instrumental in helping containerise VPBank’s core banking system. While the core continues to run on-premise in a private cloud, AWS supported the broader hybrid architecture and testing environments, providing flexibility as the bank plans for future innovations.

This wasn’t a routine upgrade. It was one of the largest and most complex core banking transformations in the country. It involved migrating more than 18 million accounts and 77 terabytes of data, all within a 24-hour go-live window.

Key to success was VPBank’s decision to run the upgrade using disaster recovery (DR) mode to avoid impacting customer service. For most of the weekend, customers continued transacting as usual, with only a brief three-hour switchover window when systems were unavailable.

“With this modernisation, VPBank gains the ability to orchestrate workloads at scale, streamline deployments, and maintain high availability. These are critical capabilities for supporting millions of customers while driving continuous innovation,” said Dao Hoang Giang (Jane), Country Manager, Red Hat Vietnam, Cambodia, Laos & Myanmar.

The technology upgrade is about more than just scale. It’s also enabling inclusion.

Vietnam has a population of over 100 million, but only around 30 million are currently banked. VPBank is on a mission to change that. “Our full name – Vietnam Prosperity Bank – says it all,” Augustine said. “We’re here to build an inclusive financial society. That requires trust, and trust is built on stable, scalable systems.”

When FundBank continued its recent global expansion into the US and Luxembourg, to further serve the asset management industry, it had a rare advantage: no legacy systems and no outdated technology. The goal was simple but powerful: create a fully digital, cross-border bank that could serve clients with speed, security, and simplicity. With the full Temenos SaaS offering FundBank turned that vision into reality driving its expansion in the United States. This foundation positions the bank to serve significantly more clients without increasing operational complexity.

FundBank isn’t a traditional bank. It is a global bank focused on serving the asset management sector, including fund managers, administrators, brokers, and family offices who need seamless service across jurisdictions. These clients value efficiency and expect their banking to move as fast as their investments. Using Temenos, FundBank is expected to serve significantly more customers per employee as automation and straight-through processing increase across operations.

“FundBank was built for a niche market that demands more than just banking,” said Diarmuid O’Donovan, Global Chief Information Officer. “They want a digital experience that feels effortless, wherever they do business.”

Having operated in the Cayman Islands for many years, FundBank launched operations in the U.S in 2024 and began with a clean slate. There were no legacy systems to migrate or old data to reconcile, just the opportunity to design a modern, cloud-native bank from the ground up. The first major milestone came when the bank secured its U.S. banking license from the Office of the Comptroller of the Currency (OCC). With regulatory approval in place, FundBank expanded to Luxembourg.

This scalability is expected to support rising transaction volumes and cross-sell activity as the bank expands into new markets.

To power its growth, FundBank adopted end-to-end banking on Temenos SaaS, deployed on Microsoft Azure. Temenos Core Banking is the foundation of the platform while Temenos Digital delivers an intuitive, frictionless online experience for corporate clients. Temenos Payments enables full centralization and real-time control over the processing of any type of payment from any channel or source, with cross-border and multi-currency payments flowing smoothly across multiple clearing systems, including ISO 20022. Financial Crime Mitigation ensures robust compliance, while Temenos Data Hub provides the insights and real-time analytics needed to drive smarter decisions. As adoption increases, FundBank expects cross-sell performance to rise exponentially, supported by deeper insights and more personalized client engagement.

From day one, FundBank set out to be fully digital. Every process, from onboarding to account management, happens online. Clients can open and manage accounts quickly and securely. While the U.S. and Luxembourg operations are entirely digital, the third phase in Cayman Islands will integrate shortly. Behind the scenes, Temenos’ open integration framework connects FundBank to critical third-party systems like Bloomberg and HID, giving the bank the flexibility to customize and extend services without building them from scratch. This digital-first approach is expected to revolutionize onboarding while improving overall customer satisfaction significantly.

FundBank worked closely with Temenos, leveraging their architecture alignment, support, and strategic guidance to ensure every component of the deployment worked seamlessly together. With proven success in countries like Luxembourg, Temenos offered both the technology and the track record FundBank needed, giving the bank confidence as it expanded its global footprint.

Raiffeisen Bank dd Bosna i Hercegovina (RBBH) has been a cornerstone of the country’s financial sector since 2000. As the second-largest bank in the market, it serves over half a million individual customers and 50,000 business clients ranging from micro-enterprises to large corporations. The bank operates as part of the broader Raiffeisen Bank International (RBI) network, benefiting from both local market expertise and international economies of scale.

The bank has built a reputation for stability and customer service. But in an increasingly digital world, the bank recognized that maintaining its competitive edge would require more than traditional banking approaches.

The challenge facing RBBH was both immediate and strategic. Customer behaviour was shifting rapidly, and their expectations were accelerating beyond the bank’s capability to develop. “The demand for digital services is increasing, and we cannot afford to fall behind,” explained Kreshnik Halili, the bank’s CIO/COO. The bank’s legacy systems, built over many years, had become a constraint rather than an enabler.

Basic processes such as opening a current account were complex and lengthy, creating workload for staff and delays for customers. Integration with new digital channels was limited; and the speed required to compete in today’s market was simply not achievable.
“We couldn’t settle for small enhancements around the edges,” said Kreshnik. “We needed a complete overhaul of our technology.”

RBBH’s selection process balanced their immediate needs with a longer-term view. The bank evaluated multiple vendors while also examining implementations within sister banks across the RBI banking group.

Temenos emerged as the clear choice for several compelling reasons, not least because Temenos Core was already live in other RBI subsidiaries, including Kosovo, Slovakia, and Poland. “This wasn’t just a local technology project; it was a move to ensure strategic alignment and standardization across the group.”

The decision was reinforced by Temenos’ broad customer base and partner network. “Implementing a core banking system is not an easy project. Finding companies that have successfully put systems into production meant a lot to us.”

There was also a practical element to this, added Kreshnik. “It gave us confidence that during project implementation, we would have many doors to knock on if we needed support or consultation.”

Rather than opting for a ‘big bang’ approach RBBH undertook a phased go-live, starting with its core retail products: current accounts, bundles, and overdrafts. Deposits and lending will be the focus of subsequent phases, followed by its business accounts.

The implementation was led by Tech Mahindra, supported by Temenos and RBBH’s own internal team, already certified in Temenos delivery. “Mature technology and a mature team; both are needed for success,” advised Kreshnik.

Organisation is also key, he added. “We had clear roles, shared priorities, and strong communication across all three teams. That’s what made the difference.”

By adhering closely to out-of-the-box functionality and standard processes, the team minimized customization and reduced the risk of complexity creeping in mid-project.

A key enabler was Red Hat OpenShift, which allowed the deployment of Temenos in a containerized, cloud-ready environment. “When the timing is right from the regulatory point of view, our technology is ready to be migrated from on-premises to the cloud.”

It did not take long for the bank to see the benefits of their investment. Internal users noticed faster response times and better integration between functions. Operational simplicity followed. Previously, it relied on three to four different systems to originate products. These were replaced with a unified, streamlined workflow within Temenos Core. As a result, new products could be created in days, rather than weeks.

One of the early priorities post-go-live was the launch of new, tailored banking packages aimed at attracting new-to-bank customers. With Temenos Core, the team was able to model and launch these products quickly and with minimal technical intervention.

“Designing tailored packages for acquisition is a key lever for our growth,” Kreshnik said. “We now move from concept to launch far faster than before.”

With the consolidation of product configuration, pricing, and lifecycle management, manual reconciliation and task duplication has been minimized. For branch teams and call center agents, this has meant better visibility, fewer systems to navigate, and improved service consistency.

“We’ve gone from managing products across multiple systems to orchestrating everything through a single core. It’s faster for our teams, and that means it’s better for our customers.”

One of the biggest enhancements was the implementation of Temenos Data Hub, which now acts as a central data layer. It enables real-time streaming to digital channels, supports faster insights, and lays the groundwork for AI-based personalization.

“We’re actively monitoring AI development and testing small proof of concepts,” explained Kreshnik. “TDH provides capabilities that we believe will contribute to this strategy and opportunities when they become available.”

The bank plans to expand Temenos Core and TDH across more product lines as it continues to drive digital rollouts, fintech integrations, and open banking services.

“The market is moving fast, especially around digital expectations and embedded finance. Now we have a core that can keep up.”

The team is already scoping the next phases, which will bring Temenos into lending and card systems. Meanwhile, APIs are being opened up to enable new partnerships and mobile experiences.

A key advantage of the transformation is how it brings regional alignment with local innovation. As more RBI entities adopt the Temenos platform, knowledge and solutions can be shared across borders.

Komerční banka, part of the Société Générale Group, is one of the largest banks in Central and Eastern Europe. Headquartered in the Czech Republic, it manages more than USD 56 billion in assets and serves over 1.8 million retail, corporate, and investment banking clients.
Its ambition is to lead the next chapter of Czech banking through digital transformation and always-on service delivery.

In 2020, Komerční banka faced critical constraints from legacy infrastructure. Its core banking system ran on a mainframe, supported by multiple satellite applications, and couldn’t provide real-time processing or seamless customer experiences.

“We couldn’t meet the demands of a 24/7 digital economy,” said František Kubala, Tribe Leader of Core Banking Systems at Komerční banka. “Our then core platform was not online 24/7, so payments made outside of online hours had to be processed through a custom enhancement, while sales and some servicing activities were not available overnight.”

He added, “In the new era of banking, where we’re competing with challenger banks fintechs, we needed a platform built for speed, agility, and scale.”

That year, Komerční banka selected Temenos Core as its next-generation platform. It deployed to a private cloud using Kubernetes and PostgreSQL, with LTIMindtree as implementation partner. František recalled: “We liked the option to run the system in the cloud or in containers, and have access to certified implementation partners focusing exclusively on Temenos Core Banking to guide us.”

Additionally, Temenos Data Hub was added for real-time data streaming and reporting integration.

Rather than a big-bang approach, the bank opted for phased rollout. It launched with a pilot in 2021, covering onboarding and simple deposit products, deployed to 4,000 employees. It then moved to a public release in 2023. Migration was handled in daily waves, averaging 3,000 to 15,000 customers per night during the close-of-business process.

By the end of 2024, the bank had migrated over 1 million clients, and is on track to complete that process for all 1.6m retail accounts by the end of 2025. All this while day-to-day operations.

Komerční banka selected Temenos Core Banking based on three priorities: functionality, flexibility, and speed. The platform supports retail banking, enables 24/7/365 operations, and has dramatically accelerated time to market.

The professionalism of the Temenos team was also key in the bank’s choice; and so it proved. Early in production, the bank encountered performance issues linked to PostgreSQL. Temenos collaborated with third-party experts, identified the issue, and delivered an improved version of the platform using advisory locking. Performance improved immediately.

“Temenos stood by us during a critical time, completely dedicated to our goals,” said František. “That’s the kind of relationship that builds trust. Not just superior technology, but total commitment too.”

František estimates the move to Temenos has halved the development timeline for new products. “Product development is now so much quicker and simpler. We can use the prebuilt components to configure streamlined workflows for client onboarding, and enhanced offerings such as current and savings accounts, overdrafts, and investment options.”

A centerpiece of the transformation has been a new multi-currency account; a Revolut-style retail offering built entirely on Temenos. The account gives clients a single IBAN with sub-accounts in multiple currencies. If a required sub-account doesn’t exist, it’s created automatically via transaction, with all bookings handled at the currency level. No FX is applied unless needed, and users see a single total balance.

“This is now our flagship product,” said František. “It powers international payments, simplifies the experience, and gives us a clear edge in the market. It has become our main proposition for retail customers.”

In parallel, Temenos Core is now the bank’s enterprise general ledger. The system consolidates accounting data from five external applications (set to expand to 20) streamlining regulatory and operational reporting. Temenos Data Hub transmits these updates in near real-time to the data warehouse, ensuring compliance with Czech National Bank requirements.

The bank’s roadmap includes completing the migration of its entire retail and corporate base to Temenos, expanding use of Temenos Data Hub, and integrating AI. On the latter, two areas of exploration are already underway: monitoring transactions for fraud and risk patterns, and deploying AI copilots to improve collaboration between developers and business users.

“We’re learning where AI can make the biggest difference,” František said. “And Temenos is helping us explore those frontiers.”

He concludes, “With the support of Temenos, we are now strong players in the frictionless, omni-channel banking era. The capabilities we have at our disposal, and have access to for the future, ensures we can keep innovating and leading the way.”

Bank NXT, a leading provider of integrated banking solutions in Egypt, has set its sights on becoming one of the country’s top ten banks in terms of Return on Equity (ROE) and Return on Assets (ROA). The bank is taking a bold, tech-forward approach, with a strong focus on flexibility, speed, and delivering differentiated services across both retail and corporate segments. With people at the core of its transformation journey, Bank NXT continues to introduce innovative solutions designed to meet evolving market expectations.

Before the bank’s modernization journey, launching new products required significant development efforts, extensive testing, and multiple workarounds even for basic features. Simple changes involved custom development and lengthy testing cycles, often resulting in months of delay.

“As part of our earlier processes, we had to build everything from validations and parameters to compliance logic. Even the smallest updates required considerable effort,” explained Mohamed Hussain.

The need for transformation became increasingly urgent due to growing pressure from tech-savvy customers, emerging fintech competition, and heightened regulatory requirements. A modern core banking system and a more agile, scalable payment infrastructure were essential to support the bank’s evolving ambitions.

Marking a significant milestone in the Egyptian banking sector, Bank NXT became the first institution in the country to implement Temenos Payments. This was deployed in tandem with Temenos Core and additional modules, including Trade Finance, Treasury, and Transaction Recycler. To enable seamless integration, the bank also adopted IRIS, Temenos’ API-ready integration framework.

“Temenos Payments changed everything for us,” said Mohamed Hussain. “We can now launch new channels or respond to central bank mandates within days rather than months. Our users have seen the speed and flexibility of the system and they now expect us to move faster.”

Bank NXT’s payment channels, including ACH, SWIFT, and IPN, have been unified under a single orchestration layer, granting the bank full control over routing, prioritization, and compliance. This modular, API-enabled infrastructure is powering a new wave of services, such as instant salary transfers and faster customer payments.

This agility extends to compliance, as Mohamed explained: “We’re now operating with low-code, almost no-code platforms. So when new regulatory requirements are introduced by the central bank, we can implement updates within days and move quickly to market.”

The transformation has delivered tangible, measurable impact across all areas of the bank’s operations. Product development cycles are now 80% faster, while manual intervention has decreased by 90%, as teams leverage automated repair queues and warehouse views, significantly reducing delays and enhancing operational efficiency. Additionally, transaction processing volumes have increased by 120%, supported by a steady rise in the bank’s straight-through processing (STP) rate.

“Our STP rate has reached 75%, and we continue to see opportunities for further improvement,” noted Mohamed Hussain. “We’re now processing payments with greater accuracy, minimal rework, and higher levels of customer satisfaction.”

Bank NXT selected Temenos following a thorough competitive evaluation not solely for its technology, but for its proven track record in the Egyptian market and its reputation for delivering scalable, flexible solutions.

“Temenos had the proof,” stated Mohamed Hussain. “We were looking for a true partner, not just a provider – someone who could deliver with quality and remain committed for the long-term partner.”

Temenos’ delivery approach, supported by both local and global partners, ensured a high-quality implementation that aligned seamlessly with Bank NXT’s strategic objectives. The adoption of the IRIS integration platform enabled rapid deployment without the need for extensive custom development, ensuring the system remains agile and ready for future growth.

With its core and payments systems fully transformed, Bank NXT is now focused on leveraging artificial intelligence and advanced analytics to drive deeper personalization, enhance decision-making, and elevate the overall customer experience.

“AI represents the future of banking,” said Mohamed Hussain. “To position ourselves as the boutique bank of choice, our decisions must be driven by data, not assumptions. That’s how we will continue to lead.”

As the first bank in Egypt to modernize its payments infrastructure at this scale, Bank NXT is not merely adapting to change– it is setting a new standard for what modern, agile, and customer-centric banking should be.

“Our partnership with Temenos goes beyond deploying advanced technology,” Mohamed concluded. “It is rooted in a well-defined strategy. This is not a short-term upgrade, but a long-term alliance focused on sustainable growth.”

EQ Bank launched in 2016 with a groundbreaking vision. As one of the first digital-only banks in Canada, the bank aims to reimagine how customers interact with their financial services provider, offering a smarter and more flexible alternative to the complexity and hassle of traditional banking. In less than a decade it has grown to service half-a-million consumers, and has recently expanded into business banking. 

Daniel Broten, SVP and Head of EQ Bank, explained: “We’re on a mission to change the status quo, with banking services that enrich the lives of our customers. As a digital-only bank, we have a major advantage over traditional banks, as we don’t have to maintain branches and therefore have more resources available to provide customer-centric services at the best possible rates.”

Development speed has been one benefit of its move to cloud. “Ten years ago, we were releasing new features about every two months. Last year, we got that up to 30 every month, and this year, we peaked at 50 per month.”

With that capability, EQ Bank is now rolling out some of the most innovative digital banking services available in Canada. In the near-term, it will publicly launch its first fully digital business account, designed to meet the unique needs of Canadian small business owners, with open banking and real-time payments in scope.

And as part of its inclusion policy, it has created customized onboarding journeys to help indigenous Canadians to access financial services. Similarly, EQ Bank has launched a new low-cost, multi-currency money transfer service through an integration with leading payments provider Wise.

Daniel continued: “Setting up the integration between Temenos Core Banking and Wise was very simple. We quickly and efficiently connected all the debit, credits and payment types needed to allow our customers to make transactions. And we could do this without having to recode any APIs. Using the Temenos SaaS has made it easy for our teams to design, develop and launch new products.”

More recently, it has developed the ‘TDH-EQB Fabric’ environment, an innovative solution enabling near real-time data access within the Temenos Data Hub. The initiative (a collaboration between EQ Bank, Temenos and Microsoft) has already had a profound impact by enabling access to key transactional data within less than 60 seconds; reducing load on the live Temenos Core database by offloading queries for historic and archived transaction data; accelerating operational decision-making by enabling near real-time intraday reporting; and establishing a scalable pipeline to support regulatory reporting.

Daniel commented: “The TDH-EQB Fabric is empowering EQ Bank with faster insights, improved system performance, and a more agile digital ecosystem—all crucial for enhancing the experience we give customers and meeting our regulatory obligations.” 

These new capabilities are now powering the bank’s exploration into AI. For Daniel, AI is a natural extension of what the bank has been focussed on since it launched. “We always strive to create highly personalised experiences for each customer. That’s important at the onboarding stage for a new customer, when you really have to build for trust. The more we can show we know about them as a person, the more intimate and trusting the experience for them. The combination of good data and AI are a massive opportunity to create these moments.”

The innovative new services launched by EQ Bank have gone down extremely well with consumers. So much so EQ Bank has been named to the prestigious World’s Best Banks list by Forbes Magazine for five consecutive years.