Komerční banka, part of the Société Générale Group, is one of the largest banks in Central and Eastern Europe. Headquartered in the Czech Republic, it manages more than USD 56 billion in assets and serves over 1.8 million retail, corporate, and investment banking clients.
Its ambition is to lead the next chapter of Czech banking through digital transformation and always-on service delivery.

In 2020, Komerční banka faced critical constraints from legacy infrastructure. Its core banking system ran on a mainframe, supported by multiple satellite applications, and couldn’t provide real-time processing or seamless customer experiences.

“We couldn’t meet the demands of a 24/7 digital economy,” said František Kubala, Tribe Leader of Core Banking Systems at Komerční banka. “Our then core platform was not online 24/7, so payments made outside of online hours had to be processed through a custom enhancement, while sales and some servicing activities were not available overnight.”

He added, “In the new era of banking, where we’re competing with challenger banks fintechs, we needed a platform built for speed, agility, and scale.”

That year, Komerční banka selected Temenos Core as its next-generation platform. It deployed to a private cloud using Kubernetes and PostgreSQL, with LTIMindtree as implementation partner. František recalled: “We liked the option to run the system in the cloud or in containers, and have access to certified implementation partners focusing exclusively on Temenos Core Banking to guide us.”

Additionally, Temenos Data Hub was added for real-time data streaming and reporting integration.

Rather than a big-bang approach, the bank opted for phased rollout. It launched with a pilot in 2021, covering onboarding and simple deposit products, deployed to 4,000 employees. It then moved to a public release in 2023. Migration was handled in daily waves, averaging 3,000 to 15,000 customers per night during the close-of-business process.

By the end of 2024, the bank had migrated over 1 million clients, and is on track to complete that process for all 1.6m retail accounts by the end of 2025. All this while day-to-day operations.

Komerční banka selected Temenos Core Banking based on three priorities: functionality, flexibility, and speed. The platform supports retail banking, enables 24/7/365 operations, and has dramatically accelerated time to market.

The professionalism of the Temenos team was also key in the bank’s choice; and so it proved. Early in production, the bank encountered performance issues linked to PostgreSQL. Temenos collaborated with third-party experts, identified the issue, and delivered an improved version of the platform using advisory locking. Performance improved immediately.

“Temenos stood by us during a critical time, completely dedicated to our goals,” said František. “That’s the kind of relationship that builds trust. Not just superior technology, but total commitment too.”

František estimates the move to Temenos has halved the development timeline for new products. “Product development is now so much quicker and simpler. We can use the prebuilt components to configure streamlined workflows for client onboarding, and enhanced offerings such as current and savings accounts, overdrafts, and investment options.”

A centerpiece of the transformation has been a new multi-currency account; a Revolut-style retail offering built entirely on Temenos. The account gives clients a single IBAN with sub-accounts in multiple currencies. If a required sub-account doesn’t exist, it’s created automatically via transaction, with all bookings handled at the currency level. No FX is applied unless needed, and users see a single total balance.

“This is now our flagship product,” said František. “It powers international payments, simplifies the experience, and gives us a clear edge in the market. It has become our main proposition for retail customers.”

In parallel, Temenos Core is now the bank’s enterprise general ledger. The system consolidates accounting data from five external applications (set to expand to 20) streamlining regulatory and operational reporting. Temenos Data Hub transmits these updates in near real-time to the data warehouse, ensuring compliance with Czech National Bank requirements.

The bank’s roadmap includes completing the migration of its entire retail and corporate base to Temenos, expanding use of Temenos Data Hub, and integrating AI. On the latter, two areas of exploration are already underway: monitoring transactions for fraud and risk patterns, and deploying AI copilots to improve collaboration between developers and business users.

“We’re learning where AI can make the biggest difference,” František said. “And Temenos is helping us explore those frontiers.”

He concludes, “With the support of Temenos, we are now strong players in the frictionless, omni-channel banking era. The capabilities we have at our disposal, and have access to for the future, ensures we can keep innovating and leading the way.”

Bank NXT, a leading provider of integrated banking solutions in Egypt, has set its sights on becoming one of the country’s top ten banks in terms of Return on Equity (ROE) and Return on Assets (ROA). The bank is taking a bold, tech-forward approach, with a strong focus on flexibility, speed, and delivering differentiated services across both retail and corporate segments. With people at the core of its transformation journey, Bank NXT continues to introduce innovative solutions designed to meet evolving market expectations.

Before the bank’s modernization journey, launching new products required significant development efforts, extensive testing, and multiple workarounds even for basic features. Simple changes involved custom development and lengthy testing cycles, often resulting in months of delay.

“As part of our earlier processes, we had to build everything from validations and parameters to compliance logic. Even the smallest updates required considerable effort,” explained Mohamed Hussain.

The need for transformation became increasingly urgent due to growing pressure from tech-savvy customers, emerging fintech competition, and heightened regulatory requirements. A modern core banking system and a more agile, scalable payment infrastructure were essential to support the bank’s evolving ambitions.

Marking a significant milestone in the Egyptian banking sector, Bank NXT became the first institution in the country to implement Temenos Payments. This was deployed in tandem with Temenos Core and additional modules, including Trade Finance, Treasury, and Transaction Recycler. To enable seamless integration, the bank also adopted IRIS, Temenos’ API-ready integration framework.

“Temenos Payments changed everything for us,” said Mohamed Hussain. “We can now launch new channels or respond to central bank mandates within days rather than months. Our users have seen the speed and flexibility of the system and they now expect us to move faster.”

Bank NXT’s payment channels, including ACH, SWIFT, and IPN, have been unified under a single orchestration layer, granting the bank full control over routing, prioritization, and compliance. This modular, API-enabled infrastructure is powering a new wave of services, such as instant salary transfers and faster customer payments.

This agility extends to compliance, as Mohamed explained: “We’re now operating with low-code, almost no-code platforms. So when new regulatory requirements are introduced by the central bank, we can implement updates within days and move quickly to market.”

The transformation has delivered tangible, measurable impact across all areas of the bank’s operations. Product development cycles are now 80% faster, while manual intervention has decreased by 90%, as teams leverage automated repair queues and warehouse views, significantly reducing delays and enhancing operational efficiency. Additionally, transaction processing volumes have increased by 120%, supported by a steady rise in the bank’s straight-through processing (STP) rate.

“Our STP rate has reached 75%, and we continue to see opportunities for further improvement,” noted Mohamed Hussain. “We’re now processing payments with greater accuracy, minimal rework, and higher levels of customer satisfaction.”

Bank NXT selected Temenos following a thorough competitive evaluation not solely for its technology, but for its proven track record in the Egyptian market and its reputation for delivering scalable, flexible solutions.

“Temenos had the proof,” stated Mohamed Hussain. “We were looking for a true partner, not just a provider – someone who could deliver with quality and remain committed for the long-term partner.”

Temenos’ delivery approach, supported by both local and global partners, ensured a high-quality implementation that aligned seamlessly with Bank NXT’s strategic objectives. The adoption of the IRIS integration platform enabled rapid deployment without the need for extensive custom development, ensuring the system remains agile and ready for future growth.

With its core and payments systems fully transformed, Bank NXT is now focused on leveraging artificial intelligence and advanced analytics to drive deeper personalization, enhance decision-making, and elevate the overall customer experience.

“AI represents the future of banking,” said Mohamed Hussain. “To position ourselves as the boutique bank of choice, our decisions must be driven by data, not assumptions. That’s how we will continue to lead.”

As the first bank in Egypt to modernize its payments infrastructure at this scale, Bank NXT is not merely adapting to change– it is setting a new standard for what modern, agile, and customer-centric banking should be.

“Our partnership with Temenos goes beyond deploying advanced technology,” Mohamed concluded. “It is rooted in a well-defined strategy. This is not a short-term upgrade, but a long-term alliance focused on sustainable growth.”

EQ Bank launched in 2016 with a groundbreaking vision. As one of the first digital-only banks in Canada, the bank aims to reimagine how customers interact with their financial services provider, offering a smarter and more flexible alternative to the complexity and hassle of traditional banking. In less than a decade it has grown to service half-a-million consumers, and has recently expanded into business banking. 

Daniel Broten, SVP and Head of EQ Bank, explained: “We’re on a mission to change the status quo, with banking services that enrich the lives of our customers. As a digital-only bank, we have a major advantage over traditional banks, as we don’t have to maintain branches and therefore have more resources available to provide customer-centric services at the best possible rates.”

Development speed has been one benefit of its move to cloud. “Ten years ago, we were releasing new features about every two months. Last year, we got that up to 30 every month, and this year, we peaked at 50 per month.”

With that capability, EQ Bank is now rolling out some of the most innovative digital banking services available in Canada. In the near-term, it will publicly launch its first fully digital business account, designed to meet the unique needs of Canadian small business owners, with open banking and real-time payments in scope.

And as part of its inclusion policy, it has created customized onboarding journeys to help indigenous Canadians to access financial services. Similarly, EQ Bank has launched a new low-cost, multi-currency money transfer service through an integration with leading payments provider Wise.

Daniel continued: “Setting up the integration between Temenos Core Banking and Wise was very simple. We quickly and efficiently connected all the debit, credits and payment types needed to allow our customers to make transactions. And we could do this without having to recode any APIs. Using the Temenos SaaS has made it easy for our teams to design, develop and launch new products.”

More recently, it has developed the ‘TDH-EQB Fabric’ environment, an innovative solution enabling near real-time data access within the Temenos Data Hub. The initiative (a collaboration between EQ Bank, Temenos and Microsoft) has already had a profound impact by enabling access to key transactional data within less than 60 seconds; reducing load on the live Temenos Core database by offloading queries for historic and archived transaction data; accelerating operational decision-making by enabling near real-time intraday reporting; and establishing a scalable pipeline to support regulatory reporting.

Daniel commented: “The TDH-EQB Fabric is empowering EQ Bank with faster insights, improved system performance, and a more agile digital ecosystem—all crucial for enhancing the experience we give customers and meeting our regulatory obligations.” 

These new capabilities are now powering the bank’s exploration into AI. For Daniel, AI is a natural extension of what the bank has been focussed on since it launched. “We always strive to create highly personalised experiences for each customer. That’s important at the onboarding stage for a new customer, when you really have to build for trust. The more we can show we know about them as a person, the more intimate and trusting the experience for them. The combination of good data and AI are a massive opportunity to create these moments.”

The innovative new services launched by EQ Bank have gone down extremely well with consumers. So much so EQ Bank has been named to the prestigious World’s Best Banks list by Forbes Magazine for five consecutive years.

MIDBANK is a 50-year-old financial institution based in Egypt. Originally founded in 1975 as a project finance and investment bank, it has evolved into a full-service commercial bank. With renewed leadership and a strategic vision launched in 2020, MIDBANK is repositioning itself as a progressive force in Egypt’s banking sector.

The results have been swift and significant. MIDBANK has the ability to work on reducing transaction processing times and annual saving in operational cost, and improving in customer satisfaction. Customers will benefit in the coming period from faster services, better product availability, and a more modern digital experience.

It is an artistic expression of how digital transformation reshapes end users’ financial lives—through cutting-edge technological innovations, accelerated service delivery, and enhanced user experience. It reflects the dual mission of driving operational efficiency and reinforcing regulatory compliance, as pivotal forces for sustainable economic growth and inclusive development, in alignment with Egypt Vision 2030 and the Central Bank of Egypt. Internally, automation has decreased the reliance on manual operations, freeing staff to focus on higher-value tasks. “The capacity in the system is so strong and robust that it helps us resolve things much more quickly,” Amr said.

That collaboration extended across stakeholders, from internal teams to third-party vendors. “With a project of this complexity, if one stakeholder fails, the whole thing can suffer. Temenos ensured we all stayed committed and aligned.” That ethos remains. “We have access to a 24/7 support service from Temenos. If we have any questions, we know we can go straight to the chat and there’ll be someone there to help us immediately,” Amr said.

Hamilton Reserve Bank combines the investment and commercial banking expertise of Wall Street financial strength and execution efficiency with a strong British heritage. Since 1994, the bank or its affiliates have offered a wide range of integrated services to a worldwide clientele from more than 150 countries, including private and business banking, asset protection, custodian banking, wealth management, trust and escrow services, family offices, investment banking, and new business formation. Accepting deposits in multiple global currencies and digital assets, Hamilton Reserve Bank is a truly global bank with offices and representatives located around the world.

Akinnia Glasgow, Senior Manager, Business and Private Banking of Hamilton Reserve Bank, explains: “With a global workforce, we are headquartered on a sprawling 12-acre bank campus in Saint Kitts and Nevis, the birthplace of America’s founding father Alexander Hamilton. Our staff comes from 13 countries, speaking 15 different languages, and 80% of our colleagues are female. We serve clients from more than 150 countries, communicate in 13 languages and accept deposits and payments in 126 different currencies. Our client mix is 65% businesses and 35% individuals. We are always looking to expand through advanced financial technology. For example, we have presence in Asia, Panama, Dubai, other MENA regions, EU, North and South America, and Africa. Across our 24/7 operations around the globe, we pursue a client-first philosophy, working tirelessly to improve the prosperity of the individual and business customers that rely on us daily for their banking needs.”

Using Temenos Core and Temenos Digital, Hamilton Reserve Bank has consolidated its back-office operations and digital banking services into a highly efficient ticketing system shared among its colleagues located on several continents. The solutions enable the bank to automate many processes and offer clients instant, round-the-clock anytime banking access, as well as a wider range of customized products. For example, the bank is developing new wealth management solutions using Temenos Enterprise Wealth in collaboration with The Bank of New York Mellon (BNY), the world’s largest bank by custodian assets and Rosenblatt Securities, the largest floor trading firm on the New York Stock Exchange.

With Temenos Payments, Hamilton Reserve Bank now has the capabilities to offer lightning speed cross-border payments to its global clientele. “We can process millions in client transactions every year. Temenos Payments gives us the scalability and sophisticated functionality that we need to provide real-time multicurrency payment options and handle large volumes of transactions quickly, efficiently, and securely,” adds Ghassan Nasr, CEO of International Markets at Hamilton Reserve Bank.

Temenos Financial Crime Mitigation (“FCM”) enables Hamilton Reserve Bank to scan all account applications and transactions in real time, assigning risk scores to all customer accounts to detect suspicious activities, and timely filing regulatory reports as needed. The risk-based FCM solution has allowed the bank to pinpoint specific compliance risks while significantly reducing costs and human errors. Thanks to the Temenos FCM, Hamilton Reserve Bank successfully passes annual BSA/AML/KYC independent compliance audits.

Albert Rodriguez, the Chief Operating Officer of Hamilton Reserve Bank notes: “With the fully installed FCM product family operating at great speed, the bank has automated all client screening processes, helping us to detect potential compliance issues in real time. As we continue to innovate through artificial intelligence, the new Temenos FCM AI agent will come in handy. As we frequently fine-tune our BSA/AML/KYC/KYCC rules within FCM, Hamilton Reserve Bank has maintained a solid compliance record since inception.”

Fast, secure, and privacy – enhancing customer experience throughout

Thanks to Temenos Digital, Hamilton Reserve Bank has accelerated new customer onboarding 24/7 which is now 100% online and self-directed by an account applicant. Back-office automation has improved onboarding speed by 400 percent. Business account applications that previously took five days are now completed in one day. Personal account applications are processed even faster: applicants can finish the entire self-directed onboarding journey 100% online in as short as 20 minutes, fast, safe, and compliant.

Raiffeisen Bank International (RBI) is one of Central and Eastern Europe’s leading banking groups, serving 18 million customers through a network of subsidiary banks in 11 countries. With a mission to become the region’s most recommended financial services provider, RBI has consistently invested in digital transformation to improve speed, cost-efficiency, and increase customer experience.

RBI has deployed Temenos Core Banking in Kosovo, Slovakia, Bosnia and Herzegovina, and in its branches in Poland and China. The group’s relationship with Temenos began in 1999 and continues to evolve with a clear focus on modernization and innovation

Strengthening across borders

Like many European institutions, the group faces the challenge to deliver consistent, seamless digital services, both through branches and online channels. This requires a modern IT landscape that supports agility, shorter time-to-market, scale, and cost efficiency.

Temenos Core Banking plays an important role in RBI’s transformation. Different group entities run various versions of Temenos Core, with the most recent deployment in Bosnia and Herzegovina. RBI is now evaluating upgrades modernization and further deployments, including a broader future shift toward cloud-native banking. This is now a key milestone on its technology roadmap.

Competence at the core

To support long-term modernization and reduce dependence on external expertise, RBI established a dedicated ‘Competence Centre’ (internally branded as the T24 Hub) based within Raiffeisen Tech in Poland. Raiffeisen Tech is a platform uniting IT talents, providing technical excellence to Raiffeisen Bank International Group. This centralized unit consolidates core banking expertise across the group, helping RBI execute implementations and upgrades with greater speed, consistency, and control. The idea stemmed from the bank’s desire to control core banking capabilities and ensure readiness for future transformation projects

Piotr Kiryluk, Head of T24 Hub at the bank, added: “The main challenges were to identify what skills we wanted to develop, and at what scale of investment. Operating in multiple regions, each with distinct needs, it was important to take a considered approach, so we could ensure the Centre has relevance.”

The T24 Hub has already played a pivotal role in ongoing implementations, including Temenos Payment Hub at Tatra banka in Slovakia. Lessons learned from pilot projects are now being fed into future rollouts, supporting better planning, execution, and cost optimization across markets.

● Live with Temenos Core since February 2022.
● One of the first banks to run Temenos Core on PostgreSQL.
● Scaled from 3 million to 5 million transactions per day.

STC Bank is a pioneering digital bank in Saudi Arabia. It was born from the transformation of STC Pay, a wallet service launched by Saudi Telecom Company (STC). Today, it stands as one of the region’s most prominent fintech success stories, with a growing portfolio of digital financial services. Backed by STC Group and fully licensed by the Saudi Central Bank, STC Bank operates on a mission to deliver simple, accessible, and secure banking to both individuals and businesses across the Kingdom.